The initial experience from the agents in the office was average. The experience once we were handed off to the property management office in a separate location was poor. High costs are always delivered for works on the property. An example of which as a repair to the bathroom; price quoted was £780, actual price once I had to intervene was £150. Another example was the annual Gas boiler inspection; price quoted was around £75 after discount. Alternate arrangements found a price at £24.
Impression is that they do not seek the best deals for their clients.