Shipways
Solihull, B90
3.7/5, 16 reviews
69% recommended
80% sales valuation accuracy
83% sales fee satisfaction
83% lettings valuation accuracy
78% lettings fee satisfaction

“Unethical unprofessional...”

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Sep 03,2018
Minithumbdown
By: 'Disappointed'
Sep 03,2018
0 people found
this helpful
The lettings department is operating unethically and unprofessionally. They conceal the truth, fabricate circumstances and raise false hopes. Time wasters. They lie to both the landlord and the prospective tenants. No one answers the phone (that's for the sales and the lettings departments). I spoke to Demi to complain about the lettings agent and she reassured me that the manager Dan will call me back to discuss. It's been 10 days and I'm still waiting. Poor service. Being lied to I asked them to remove my property from Rightmove and Gary the letting agent confirmed to me that it is removed...........and then guess what .......I check Rightmove and my property is still on Rightmove with “LET AGREED” and I had the keys back ! How unethical
Keep away
Comment on agent fees
Bad Rip off!
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Opening Hours
Address

Shipways
208 Stratford Road
Shirley,Solihull
West Midlands
B90 3AG
0121 744 4595

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 83% £86,000 £164,000
Lettings 83% 78% £550 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 2 1 4 0 0 1 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties

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“Gary Review...”

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Oct 23,2018
Minithumbup
By: 'Mohamed Imam'
Oct 23,2018
0 people found
this helpful
Gary was highly customer oriented, shows a great collaboration, perseverance and passion in serving me. Honesty and Transparency were the two keys who Gary pursue in letting the property for me and my family. Because of that, I recommend Shipways for anybody want to let ...
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Comment on agent fees
It is reasonable and really affordable
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By: Gary Dutt
Nov 16, 2018
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Hi Mohammed Many thanks for your kind feedback it has been a pleasure helping you and your family ...

“Unethical unprofessional...”

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Sep 03,2018
Minithumbdown
By: 'Disappointed'
Sep 03,2018
0 people found
this helpful
The lettings department is operating unethically and unprofessionally. They conceal the truth, fabricate circumstances and raise false hopes. Time wasters. They lie to both the landlord and the prospective tenants. No one answers the phone (that's for the sales and the lettings departments). I spoke ...
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Comment on agent fees
Bad Rip off!
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“appalling customer service /communication...”

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Apr 18,2018
Minithumbdown
By: 'Mrs Richardson'
Apr 18,2018
0 people found
this helpful
This review is based on my experience with the letting side of the Shirley Branch as a landlord. Whist they did secure a tenant for my property, the level of communication (particular since the viewing and tenant agreeing to taking the property), has been virtually ...
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Comment on agent fees
The fees are about average - but to be honest if its based on communication then they seriously should look at reducing them!
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“I am not impressed with this agent. I initially met ......”

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Oct 30,2016
Minithumbdown
By: 'Not happy'
Oct 30,2016
6 people found
this helpful
I am not impressed with this agent. I initially met my landlord through a family friend and we were going to do everything privately. The landlord however decided to instruct these clowns to do the tenancy. I was bordering on harrassed to apply and take ...
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Comment on agent fees
For the service, the fees are a rip off.
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“I am writing a review for Paige Mc Gonigle, who ......”

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Sep 09,2016
Minithumbup
By: 'Jacqueline Goddard'
Sep 09,2016
4 people found
this helpful
I am writing a review for Paige Mc Gonigle, who is an agent at the Shirley, West Midlands branch of Shipways. Paige has recently, during the last few weeks, taken over from an agent who is now on maternity leave. The previous agent was very, ...
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Comment on agent fees
I believe the fees are within the 'normal' range for the type of properties I rent through Shipways, by comparison with other Letting companies - although I haven't made a comparison of fees during the last 12 months.
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“Cowboys. Tried to purchase property. Solicitor rang numerous times for ......”

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Jul 13,2016
Minithumbdown
By: 'Aa'
Jul 13,2016
1 people found
this helpful
Cowboys. Tried to purchase property. Solicitor rang numerous times for deed of sale. Told it was sent. It wasnt. Tried to get hold of jaime she wasnt interested. Eventually got deed but wrong price on there!!!! Contacted jaime but she was off work after. Jemma ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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“i find chris blick to be very helpful,pleasant and ......”

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Mar 16,2016
Minithumbup
By: 'chris w blick'
Mar 16,2016
1 people found
this helpful
i find chris blick to be very helpful,pleasant and very professional, he acts quickly at any matters that needs attention...
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Comment on agent fees
good
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“We had constant update and support from Amy from the ......”

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Mar 11,2016
Minithumbup
By: 'Redstone Farm Road'
Mar 11,2016
0 people found
this helpful
We had constant update and support from Amy from the time our house went on the market till it was sold. Our house was on the market with another for just over 2 months and hardly any views, we then added shipways and Amy was on ...
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Comment on agent fees
Good compared to previous
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“From start to finish Claire and Amy did their very ......”

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Feb 29,2016
Minithumbup
By: 'Pamela Huaut'
Feb 29,2016
0 people found
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From start to finish Claire and Amy did their very best for us. The only complaint I have is when the photos were taken we had no warning therefore no time to tidy up. It would have been nice to have had say weekly phone ...
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Comment on agent fees
We did not shop around so really cannot compare, but we were quite happy.
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“Claire handled our sale great attention to detail. She was ......”

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Feb 24,2016
Minithumbup
By: 'Jayne'
Feb 24,2016
0 people found
this helpful
Claire handled our sale great attention to detail. She was very assertive and always has a good can do attitude. Overall a very professional branch manager....
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Comment on agent fees
This agent is very knowledgeable and has a good friendly manner
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“Used Claire to help me buy various buy to let ......”

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Feb 24,2016
Minithumbup
By: 'Ste'
Feb 24,2016
0 people found
this helpful
Used Claire to help me buy various buy to let properties as well as tenant finds once the purchases were completed. Always very helpful and very knowledgeable. Always seems to go that extra mile to help. When ever I'm looking at investing I will only ...
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Comment on agent fees
Good
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“As a first time home seller I found Amy's approach ......”

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Feb 18,2016
Minithumbup
By: 'Mrs Laura Spring'
Feb 18,2016
0 people found
this helpful
As a first time home seller I found Amy's approach warm and welcoming. She guided me through any queries or concerns I had and made this whole new experience alot less painful then I had expected...
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Comment on agent fees
Fair
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“Shipways in Shirley Solihull have met all my requirements as ......”

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Feb 16,2016
Minithumbup
By: 'Raf'
Feb 16,2016
0 people found
this helpful
Shipways in Shirley Solihull have met all my requirements as a Landlord and more. Chris in particular is always there for advise and will always keep you up to date regarding your tenancy contract. I have no hesitation in recommending Shipways to other landlords. Recently ...
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Comment on agent fees
Good
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“Great service. Solid job. Have used multiple times over the ......”

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Feb 15,2016
Minithumbup
By: 'PD - Landlord'
Feb 15,2016
0 people found
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Great service. Solid job. Have used multiple times over the last 3 years, always pleased with result. Many thanks. PD - Landlord...
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Comment on agent fees
Competitive fees
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“At first I found them very cooperative, I was informed ......”

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Jul 08,2014
Minithumbdown
By: 'Gee'
Jul 08,2014
2 people found
this helpful
At first I found them very cooperative, I was informed before I put our property on the market they had people already on their books who would be interested in purchasing the property, 7 weeks later and after numerous viewing no one put an offer in, ...
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Comment on agent fees
never sold
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By: Chris Arnold
Feb 03, 2016
View all comments (1)
Gee, would be interested to know what made you choose them in the first instance? Would you be interested in featuring on an audio Skype interview to discuss your rating? ...

“We rented via Shipways for over 2 years and found them ......”

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Mar 16,2012
Minithumbup
By: 'Kate'
Mar 16,2012
1 people found
this helpful
We rented via Shipways for over 2 years and found them to be a good, fair agent. Any problems with the house were always dealt quickly and professionally. Sarah Danks in the Shirley office was really nice and always assisted us where ever required....
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No fees information available
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Awards won by Shipways, Solihull B90 3AG


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