Surrey Quays, London, SE16
4.9/5, 239 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
98% lettings fee satisfaction

“Amazing Friendly Service!...”

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Sep 03,2018
Minithumbup
Serkan
By: 'Ryan Taplin'
Sep 03,2018
0 people found
this helpful
Oliver and Jaques have been a pleasure to work with. The staff are very friendly and are quick to respond to enquiries, putting my anxious mind to rest.

Serkan was my point of contact throughout from viewing to signing to moving in. And although there were a couple of bumps along the way (nothing major), Serkan single handedly resolved them in a quick manner whilst having a positive and vibrant attitude.

I think at first it was safe to say that I found estate agents very intimidating but Serkan genuinely felt like a friend as opposed to an agent.
Comment on agent fees
I can't say for sure if the fee is good or bad because this is my first move to London but I thoroughly enjoyed my interactions with the agents and they made my life a hell of a lot easier. Definitely worth every penny.
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Opening Hours
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £235,000 £3,500,000
Lettings 92% 98% £360 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
38 2 75 4 70 0 43 0 5 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Latest Properties

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Images & Videos

“The staff were very professional and friendly......”

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Sep 18,2020
Minithumbup
Serkan
Paul
By: 'Lisa Wakely'
Sep 18,2020
0 people found
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The staff were very professional and friendly. They really listened to our questions about renting or selling our flat and did everything in a timely manner. Serkan was absolutely brilliant and guided us through every step and beyond......
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“Patrick has been the perfect agent...”

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Sep 03,2020
Minithumbup
By: 'J Kemp'
Sep 03,2020
0 people found
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Patrick has been the perfect agent and a pleasure to work with. He listened carefully to our requirements, gave us helpful intelligence on the local market, and showed us a range of properties that met our needs closely, ensuring our time was well spent. Friendly, ...
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“Very satisfactory sales experience...”

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Aug 27,2020
Minithumbup
Paul
Michael
By: 'Robert Edwards'
Aug 27,2020
0 people found
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Very satisfactory sales experience, always kept in touch and provided sound advice. The property was well presented on their website and a sale offer was received in the first month from posting....
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“My purchase of a flat was going smoothly with......”

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Aug 27,2020
Minithumbup
Michael
Paul
By: 'Josef Musil'
Aug 27,2020
0 people found
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My purchase of a flat was going smoothly without any major problems. Communication was easy and the agents were responsive....
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“Used three times now...”

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Jul 28,2020
Minithumbup
Paul
By: 'Tony Martinez'
Jul 28,2020
0 people found
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Oliver Jacques were the estate agents selling the property I bought around 9 years. I had such a good experience with them buying that property that I didn't hesitate to use them to help me sell it 2 years ago. By coincidence, they were also the estate ...
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“Serkan was greatVery easy going and helpful......”

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Jul 16,2020
Minithumbup
Serkan
By: 'Joan'
Jul 16,2020
0 people found
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Serkan was great Very easy going and helpful all the way of the process. Timely responses and suggestions. I don't think I would have rented the property if it had been managed by someone else....
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“We first started looking to buy a property pr......”

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Jun 30,2020
Minithumbup
Michael
By: 'Bradley Winter'
Jun 30,2020
0 people found
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We first started looking to buy a property pre-COVID and as first-time buyers knew very little about the process. Michael was able to explain in simple terms the step by step process of buying our first property and what we needed to do. He was ...
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“Fantastic ServiceEveryone at OJ was fantasti......”

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Jun 06,2020
Minithumbup
Michael
Paul
By: 'Matko Marlais'
Jun 06,2020
0 people found
this helpful
Fantastic Service Everyone at OJ was fantastic and helped us complete the sale of our flat during the very difficult Covid-19 period. They were professional and responsive, catering to our needs and achieving a price around the estimate when the flat was marketed and a ...
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“Excellent communication and great service...”

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Jun 05,2020
Minithumbup
Michael
Paul
By: 'Matt'
Jun 05,2020
0 people found
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We have recently competed a purchase on a house in Surrey Quays. Michael and the team ensured that the transaction was very smooth and were on top of things at all times. The communication was excellent throughout the process and I can not recommend them ...
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“My wife and myself did buy a house in Canada ......”

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Mar 17,2020
Minithumbup
Michael
Paul
By: 'boulic'
Mar 17,2020
0 people found
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My wife and myself did buy a house in Canada water thanks to Michael & paul from Oliver Jaques. We had a really good contact and have appreciated their advices and availabilities all along this journey....
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“We had a very niche flat that proved too diff......”

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Mar 11,2020
Minithumbup
Paul
Michael
By: 'N Brown'
Mar 11,2020
0 people found
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We had a very niche flat that proved too difficult for two previous estate agents to shift - over the course of a year. Having appointed Paul to take over at Oliver Jacques, we immediately had a very positive feeling. It wasn't the usual estate ...
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“Have to say from start to finish in a difficu......”

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Mar 06,2020
Minithumbup
Michael
By: 'Ted james'
Mar 06,2020
0 people found
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Have to say from start to finish in a difficult market Michael completely dealt will any issues straight away Have absolutely no doubt that they would always be my first chicey...
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“As a new tenant in London, the whole process ......”

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Mar 05,2020
Minithumbup
Stephen
By: 'Julie Ross'
Mar 05,2020
0 people found
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As a new tenant in London, the whole process of renting a flat was incredibly stress free and straight forward. Stephen was excellent all explaining all aspects of renting a flat through Oliver Jaques. Highly recommended....
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“Easy to deal with and professional...”

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Mar 03,2020
Minithumbup
Paul
By: 'Chris Ranger'
Mar 03,2020
0 people found
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Easy to deal with and professional in both sales and letting. I have been dealing with them for over eight year....
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“Used on the letting side for c12 years where ......”

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Mar 02,2020
Minithumbup
Michael
Paul
By: 'Andrew Skinner'
Mar 02,2020
0 people found
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Used on the letting side for c12 years where they've been fast at finding tenants and dealing with the associated admin. Gina a very helpful constant when any issues arise with the property. Latterly have just sold, in a difficult brexit affected market, and Michael ...
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“Great Team, excellent communication!...”

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Feb 27,2020
Minithumbup
Michael
Paul
By: 'Oliver'
Feb 27,2020
0 people found
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We are so pleased with the service although our purchase process took longer than expected, the whole Oliver Jaques Team supported us right the way through to completion. We would recommend Oliver Jaques to anybody and will be using their services again in the future!...
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“I am really grateful to Michael and the Olive......”

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Feb 10,2020
Minithumbup
By: 'Laura'
Feb 10,2020
0 people found
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I am really grateful to Michael and the Oliver Jaques team for helping me through the process to find my ideal home at the Bow Quarter. During a search period which lasted over 3 months, Michael was courteous, patient, good at communication and extremely responsive keeping ...
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“Dream come true...”

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Feb 03,2020
Minithumbup
Tanem
By: 'Ayse Alabora'
Feb 03,2020
0 people found
this helpful
Finding the right property is always challenging and I'm so glad that I met Tanem. I met so many agents from different agencies for that reason I can easily say that Tanem was way more engaged with his clients' needs, worries and what they are ...
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“We sold our house through Oliver Jaques, Exce......”

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Feb 02,2020
Minithumbup
Michael
By: 'Abosede'
Feb 02,2020
1 people found
this helpful
We sold our house through Oliver Jaques, Excellent service all round from first enquiry through to completion of my sale. The advice was good, communications was prompt and relevant. Paul and Michael worked tirelessly to make sure the sale of my property went smoothly, this ...
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“Thank you Micheal!...”

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Feb 01,2020
Minithumbup
Michael
By: 'Lilly Brady'
Feb 01,2020
0 people found
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Thank you Micheal for such great service and help with finding my dream flat so quickly! I had had my heart set on Bow Quarter and Micheal was so helpful and quick to sort out a viewing, even showing us a flat we didn’t ...
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“Great service...”

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Jan 16,2020
Minithumbup
By: 'George Williams'
Jan 16,2020
0 people found
this helpful
Arran was friendly and professional through out the all process. Using Oliver Jacques for the first time was a breath of fresh air and pleasant experience in comparison to the other estate agents. I highly recommend them for anyone looking for property....
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“The team at Oliver Jaques were very professio......”

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Jan 12,2020
Minithumbup
Stephen
By: 'Giorgio'
Jan 12,2020
0 people found
this helpful
The team at Oliver Jaques were very professional and courteous. In particular, Stephen and Arran were very helpful throughout the process. I would definitely recommend it to anyone who is looking for an apartment....
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“Thank you Oliver Jaques...”

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Jan 10,2020
Minithumbup
Tanem
By: 'Monique Budden'
Jan 10,2020
0 people found
this helpful
We used Oliver Jaques to buy our first home in Surrey Quays, Tanem took the time and went the extra mile to make sure we found the right property for us. He was professional and highly informative and made the whole daunting experience of buying ...
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“Arran was top-notch throughout the entire pro......”

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Jan 09,2020
Minithumbup
By: 'Matthew Davis'
Jan 09,2020
0 people found
this helpful
Arran was top-notch throughout the entire process. I managed to get a same day viewing for the apartment in question and the whole process from property to search to getting the keys was seamless. Arran was very responsive to any questions I had, which assured ...
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“Good experience...”

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Jan 09,2020
Minithumbup
By: 'Edoardo de Natale'
Jan 09,2020
0 people found
this helpful
I have taken a house for rent and Arran was my lettings negotiator. He has followed me carefully throughout the process and was very understanding. I had a very good experience....
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Staff picture Michael
(94)
Staff picture Paul
(68)
Staff picture Stephen
(24)
Staff picture Serkan
(22)
Staff picture Michael
(21)
Staff picture Gina
(20)
Staff picture Erika
(9)
Staff picture Tanem
(2)
Staff picture Nicola
(1)

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 12:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 12:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 12:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 12:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 12:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 12:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 12:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 12:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW


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Oliver Jaques

Branch - Surrey Quays, London, SE16