Surrey Quays, London, SE16
4.9/5, 206 reviews
96% recommended
98% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
98% lettings fee satisfaction

“Amazing Friendly Service!...”

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Sep 03,2018
Minithumbup
By: 'Ryan Taplin'
Sep 03,2018
0 people found
this helpful
Oliver and Jaques have been a pleasure to work with. The staff are very friendly and are quick to respond to enquiries, putting my anxious mind to rest.

Serkan was my point of contact throughout from viewing to signing to moving in. And although there were a couple of bumps along the way (nothing major), Serkan single handedly resolved them in a quick manner whilst having a positive and vibrant attitude.

I think at first it was safe to say that I found estate agents very intimidating but Serkan genuinely felt like a friend as opposed to an agent.
Comment on agent fees
I can't say for sure if the fee is good or bad because this is my first move to London but I thoroughly enjoyed my interactions with the agents and they made my life a hell of a lot easier. Definitely worth every penny.
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Opening Hours
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £235,000 £3,500,000
Lettings 91% 98% £360 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 2 62 4 63 0 33 0 5 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Latest Properties

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Images & Videos

“Thank you for your support during my recent p......”

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Nov 20,2019
Minithumbup
Michael
Paul
By: 'Brent Kruger'
Nov 20,2019
0 people found
this helpful
Thank you for your support during my recent purchase. To the team, but particularly Michael, thanks for always being available, for chasing things down and for keeping me updated. A very pleasant way to part with my hard earned cash 😁...
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“Worked with Steve to let many of our properti......”

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Nov 05,2019
Minithumbup
Stephen
By: 'Eleanor Austin'
Nov 05,2019
0 people found
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Worked with Steve to let many of our properties over the years. He has always provided a professional service and is a pleasure to work with....
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“Excellent service...”

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Nov 03,2019
Minithumbup
Michael
Stephen
By: 'Kate Gillingham'
Nov 03,2019
0 people found
this helpful
We first used Oliver Jaques to buy our house in 2013, since then we have used them to manage the property whilst it was rented out and then most recently to sell the property. At all three stages they have been incredibly helpful, professional and friendly ...
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“Great service with house purchase...”

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Oct 30,2019
Minithumbup
Michael
By: 'Alice Howard'
Oct 30,2019
0 people found
this helpful
The team helping with our purchase (Will, Paul and Michael) were friendly, communicative and professional- we didn’t feel that we were being pressured when placing an offer on our chosen property. During the legal process Michael helped push the solicitors along which was really ...
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“Review - sales team...”

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Oct 08,2019
Minithumbup
By: 'Ben Wilson'
Oct 08,2019
0 people found
this helpful
I have just sold my flat through Oliver Jacques and I can’t recommend them highly enough. I always felt they were working for me and had my best interests in mind. Michael & his team have a wealth of knowledge and fortunately are there every ...
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“The agents at OJ were great dealing with the ......”

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Sep 26,2019
Minithumbup
Michael
Paul
By: 'Helen Jones'
Sep 26,2019
0 people found
this helpful
The agents at OJ were great dealing with the sale of our Flat this year in Surrey Quays in what has been hard market conditions (Brexit year!). We have had experience of their agency for 20years in Surrey quays and we have found them to ...
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“Purchasing a flat in Canada Water...”

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Sep 17,2019
Minithumbup
By: 'Kasra Zarisfi'
Sep 17,2019
0 people found
this helpful
Purchased a flat in Canada Water through Oliver Jaques. Happy with the service. Dynamic and proactive team. The sale was completed within a month after submitting my offer. Kasra...
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“The sale of my ex-rental studio flat was very......”

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Sep 06,2019
Minithumbup
Michael
Paul
By: 'JEREMY SIMONS'
Sep 06,2019
0 people found
this helpful
The sale of my ex-rental studio flat was very efficiently handled by Michael P. and Paul. They arranged a series of viewings and achieved a sale within two weeks. Thereafter they dealt directly with the purchaser's solicitor to ensure there were no delays in exchanging ...
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“Great customer service - very responsive to o......”

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Aug 26,2019
Minithumbup
Michael
By: 'Max Tupper'
Aug 26,2019
0 people found
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Great customer service - very responsive to our communications and proactive in providing us with information. Mike kept us informed at every stage of the process....
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“Great to work with Oliver Jaques....”

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Aug 25,2019
Minithumbup
Michael
Stephen
By: 'max forshaw'
Aug 25,2019
0 people found
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Great to work with Oliver Jaques. Our contact Michael has always responded promptly and made the process simple. The team have worked hard to help us find a property and arrange viewings....
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“Excellent service, huge thank you to Michael,......”

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Aug 23,2019
Minithumbup
Michael
By: 'Goda Tamosiuniene'
Aug 23,2019
0 people found
this helpful
Excellent service, huge thank you to Michael, who made all process easy and enjoyable. Highly recommending Oliver Jaques and especially Michael as an agent....
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“OJ have just sold a property for me and my wi......”

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Jul 18,2019
Minithumbup
Michael
By: 'David Bryant'
Jul 18,2019
0 people found
this helpful
OJ have just sold a property for me and my wife. The sales team lead by Michael Petherbridge are superb. They got viewing after viewing and never gave up until a serious prospective buyer was found. Their negotiators' commitment is second to none and Michael's ...
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“5 star!...”

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Jul 18,2019
Minithumbup
Gina
Erika
By: 'Tajana Ujevic'
Jul 18,2019
0 people found
this helpful
I have been a tenant for a while now and can not be happier with this agency. I have rented before, with other agencies and have never been as happy as with OJ. Gina and Erika in particular are always at the other end of ...
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“The Best Estate Agency I Have Worked With...”

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May 25,2019
Minithumbup
Michael
Paul
By: 'Natalie'
May 25,2019
0 people found
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I bought a property 3 years ago using Oliver Jacques and didn't hesitate when it was time to sell it to use them. What i value most is their honesty and transparency, qualities that are rare in estate agency industry. I have experience buying and selling ...
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Comment on agent fees
All estate agents are expensive, in comparison they are reasonably priced and they get the job done well so are value for money.
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“Excellent service...”

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May 03,2019
Minithumbup
By: 'Lorenzo G'
May 03,2019
0 people found
this helpful
Oliver Jaques is the best agency I had so far. I want to mention our letting negotiator Serkan which has been professional and quick in all services. All our queries were answered so fast by Serkan and the team and all our needed listened. I ...
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“RENTED PROPERTY...”

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Apr 23,2019
Minithumbup
By: 'Rodney Butterscotch'
Apr 23,2019
0 people found
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I have rented previously, this was by far the easiest and smoothest, I was fully informed at every stage and all my queries answered in a very timely manner, excellent service....
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“Excellent service. Went the extra mile....”

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Apr 04,2019
Minithumbup
Michael
Paul
By: 'Satch'
Apr 04,2019
0 people found
this helpful
The team showed significant and prolonged commitment to complete the sale of my property. The property was on the market for almost 2 years, a number of offers and the final buyer who was very demanding. O-J continuously pushed all parties to conclude the sale. Without ...
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Comment on agent fees
The agent's fees were very competitive for London sales.
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“Excellent...”

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Apr 03,2019
Minithumbup
By: 'Rukaya'
Apr 03,2019
0 people found
this helpful
Very efficient service and we were well informed and looked after. After service was also very good and we had quick responses...
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Comment on agent fees
Great, no additonal fees
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Rukaya! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Very professional and frendly...”

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Apr 03,2019
Minithumbup
By: 'Panagiotis'
Apr 03,2019
0 people found
this helpful
Serkan was very helpful, i couldn't find the property so he came and pick me up from the main street....
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Comment on agent fees
Good
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By: Stephen Banks
Apr 03, 2019
View all comments (1)
Many thanks for your review Panagiotis! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Exceptional...”

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Apr 03,2019
Minithumbup
By: 'Mohammed'
Apr 03,2019
0 people found
this helpful
Man like Serkan running the show and making it happen! Thanks alot for the Excellent service provided and finding us a welcoming comfy home. Moving or renting isnt always easy or smooth, But Serkan ensured everythign was done in a timely manner and provided all ...
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Comment on agent fees
Good enough
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“Excellent efficient service...”

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Mar 08,2019
Minithumbup
Michael
By: 'Priya & Paul'
Mar 08,2019
0 people found
this helpful
Michael assisted us in the purchase of our flat. He provided a friendly, honest and very efficient service, with a lot of following up and chasing that was needed towards the end of our purchase - paying a lot of attention to detail, going the ...
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Priya and Paul! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Michael. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you both again. ...

“Excellent...”

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Mar 07,2019
Minithumbup
Michael
Paul
By: 'Natalie'
Mar 07,2019
0 people found
this helpful
Oliver Jacques recently sold my property. I can't recommend them highly enough. 100% professional service and a pleasure to deal with....
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Comment on agent fees
Competitive fees
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Natalie! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Michael and Paul. We sincerely look forward to one day working with you again. ...

“GREAT AGENCY...”

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Mar 05,2019
Minithumbup
By: 'Luigi'
Mar 05,2019
0 people found
this helpful
Serkan was amazing!he helped us to find our house 's dream in just 2 days,and i moved in in one week. Professional,accurate, he told us everything and he replu always to all my question. I will raccomand oliver jaques and him to my ...
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By: Stephen Banks
Apr 03, 2019
View all comments (1)
Many thanks for your review Luigi! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Excellent...”

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Feb 01,2019
Minithumbup
By: 'Excellent'
Feb 01,2019
0 people found
this helpful
My husband and I are really happy with the service that Oliver Jaques have provided us. They have been very helpful with us and we will recommend them to everybody. Serkan has been really nice and helpful with us all the time, we are very ...
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Comment on agent fees
They are fine.
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By: Stephen Banks
Apr 03, 2019
View all comments (1)
Many thanks for your review! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Ridiculous charges at the end of tenancy...”

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Jan 22,2019
Minithumbdown
By: 'mtgred'
Jan 22,2019
0 people found
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We've rented a small 1 bedroom flat through Oliver Jacques for 14 months. Everything was fine during the tenancy. But they deducted £350 from our deposit for ridiculous charges at the end although we left the flat in a good state. £45 to change 2 light bulbs (the bulbs were ...
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By: Stephen Banks
Jan 22, 2019
View all comments (1)
Dear Minh, Thank you for your review, however based on our correspondence throughout your tenancy and dealing with the deposit return we have to disagree with your comments and find it disappointing that you have chosen to use this particular platform to express these concerns. The deductions put forward to you were based on the findings of the independent check out carried out at the end of your tenancy which showed the property required cleaning, along with the damages caused that requi ...
Staff picture Michael
(79)
Staff picture Paul
(55)
Staff picture Stephen
(20)
Staff picture Gina
(19)
Staff picture Erika
(8)
Staff picture Michael
(3)
Staff picture Nicola
(1)
Staff picture Tanem
(0)
Staff picture Arran
(0)

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 12:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 12:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 12:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 12:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 12:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 12:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 12:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 12:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW


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Oliver Jaques

Branch - Surrey Quays, London, SE16