Raine and Co
Hatfield, AL10
4/5, 52 reviews
75% recommended
84% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction

“House Sale...”

Share on :
Sep 03,2018
Minithumbup
By: 'Shawn Mathias'
Sep 03,2018
5 people found
this helpful
My overall experience was quite a positive one with Alex initially and Gemma who came kept me informed through the process. There were a few hurdles along the way but Raine and Co were accommodating throughout.
A special mention to Caroline West to was overseeing the sale and while we had a number of hurdles along the way she always kept on top of things and kept me regularly updated. I believe without Caroline the sale may not have completed within our intended dates.
Thank a lot to Raine and Co for the help in selling my house,
Comment on agent fees
Happy with the agent fees
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Raine and Co
11 Market Place
Hatfield
Hertfordshire
AL10 0LJ
01707 266885

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 84% 94% £80,000 £400,000
Lettings 100% 82% £600 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 5 5 14 2 17 1 0 5
Areas covered
  • AL10
  • AL9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA DPS Relocation Agent Network Move With Us
Latest Properties

No Properties

“Excellent professional Service, we are delighted....”

Share on :
Dec 03,2019
Minithumbup
By: 'Terry Newcombe'
Dec 03,2019
1 people found
this helpful
I have used Raine & Co to find tenants for a rental property in Hatfield for about 10 years, they have always been totally professional, helpful and have ensured the property was up to local authority standards and fully let. Maria Marsh has been excellent in this ...
read full review
Was this helpful? Yes

“Caroline West was so helpful throughout the w......”

Share on :
Nov 27,2019
Minithumbup
By: 'Lillie Marks'
Nov 27,2019
1 people found
this helpful
Caroline West was so helpful throughout the whole process, keeping us up to date with everything. Her kind and understanding nature really was so helpful. I couldn't recommend her highly enough Alex was also fantastic, he was the first one to show us round the ...
read full review
Was this helpful? Yes

“Raine and Co, Hatfield, and especially Caroli......”

Share on :
Nov 14,2019
Minithumbup
By: 'Jolyon Dodgson'
Nov 14,2019
1 people found
this helpful
Raine and Co, Hatfield, and especially Caroline and Alex, have provided an excellent service with prompt communication while dealing with a very difficult buyer for my property....
read full review
Was this helpful? Yes

“My experience with Raine and Co was surprisin......”

Share on :
Nov 10,2019
Minithumbdown
By: 'Shiva Fouladi'
Nov 10,2019
2 people found
this helpful
My experience with Raine and Co was surprising considering all the positive reviews I'd read. The manager, Alex, misread an accurately-completed form and wrongly and intemperately accused me of lying. He did not apologise when his error was pointed out to him. Alex was frequently ...
read full review
Was this helpful? Yes
By: Shiva Fouladi
Nov 11, 2019
View all comments (2)
Hello Michael, Thank you for your prompt and thoughful response. The "with you" was a mistype; my mother's property was on the market with another agency. The sales for which were going to be the gifted amount for the sale. However, the remark was still made about the property not selling, hence why I mentioned it in my review. I apologise for any confusion on that point. I was not made aware of the anonymous channels for complaint during the sale period. I agree that it would be a go ...

“Top estate agent and very helpful staff, spec......”

Share on :
Oct 21,2019
Minithumbup
By: 'Ionut Catalin Ghera'
Oct 21,2019
0 people found
this helpful
Top estate agent and very helpful staff, specially Gemma and Caroline, they helped me a lot in the process of purchasing the house....
read full review
Was this helpful? Yes

“Customer Focus throughout...”

Share on :
Jul 30,2019
Minithumbup
By: 'Customer Focus'
Jul 30,2019
4 people found
this helpful
Purchased a property through Raine and Co Hatfield. The tag team approach adopted by Gemma and Caroline never left me without a contact person or an answer to my questions. Great service...
read full review
Was this helpful? Yes

“Alex and Caroline have both been marvellous i......”

Share on :
Jun 26,2019
Minithumbup
By: 'Mrs Maureen Harrison'
Jun 26,2019
3 people found
this helpful
Alex and Caroline have both been marvellous in acting for us in the sale of my mother's house. They have kept in constant communication with us which has been excellent when we live 125 miles away. They acted on our behalf promptly and liaised with our ...
read full review
Was this helpful? Yes

“Very helpful and professional service...”

Share on :
Jun 22,2019
Minithumbup
By: 'Gillian Elliott'
Jun 22,2019
3 people found
this helpful
Alex and his team were very helpful, frequently doing more than we expected and updating us weekly. As remote sellers this was especially important. We had no need to chase solicitors as they did this for us and if there were issues found during viewings, ...
read full review
Was this helpful? Yes

“Very professional and made easy for us to sell our property and purchase our property...”

Share on :
May 19,2019
Minithumbup
By: 'Marios constantinou'
May 19,2019
3 people found
this helpful
Alex and caroline made things very easy for us to sell and purchase our new property. Always kept us informed on everything and we felt relaxed that they were just a phone call or email away. Would gladly use and recommend again Great team Thank ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service...”

Share on :
May 11,2019
Minithumbup
By: 'D Vasani'
May 11,2019
3 people found
this helpful
We received excellent service from both Alex and Caroline throughout the whole process. They both worked hard dealing with the solicitors and buyer to make the sale go as smoothly as possible despite the many delays caused by the buyer...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Carolien is a Star!...”

Share on :
Mar 11,2019
Minithumbup
By: 'Lucy'
Mar 11,2019
3 people found
this helpful
I dealt with Caroline while she mediated the purchase of my first property - she was proactive, knowledgeable and showed a true and genuine care for my interests and needs....
read full review
Was this helpful? Yes

“Portfolio sale...”

Share on :
Feb 02,2019
Minithumbup
By: 'Reluctant landlord'
Feb 02,2019
3 people found
this helpful
We sold our portfolio of 7 rental properties within a 7 month period, all for close to the asking price and with purchasers found very rapidly. Very grateful to Alex for his advice and his work in the process. Caroline was very helpful in assisting with the ...
read full review
Comment on agent fees
Paid the standard 1%
Was this helpful? Yes

“Very helpful and understanding...”

Share on :
Feb 01,2019
Minithumbup
By: 'SJ'
Feb 01,2019
3 people found
this helpful
Hugs thank you for the services. Very helpful and understanding staffs. Excellent communication throughout the process. Reliable and approachable all the time. Your service made the process easy and quick...
read full review
Was this helpful? Yes

“Very friendly and helpful...”

Share on :
Feb 01,2019
Minithumbup
By: 'Sheena and family'
Feb 01,2019
3 people found
this helpful
Alex and Caroline made our process very smooth and easy. Very friendly and supportive all the time and give up to date feed back every time during the process. Also kind, reassuring and supportive. Thank you so much for entire team....
read full review
Was this helpful? Yes

“New letting...”

Share on :
Nov 22,2018
Minithumbup
By: 'Taffy'
Nov 22,2018
4 people found
this helpful
Nigel was able to let my property, at a good rate on the very first viewing. Can't get much better than that. Courteous and professional throughout. Highly recommended....
read full review
Was this helpful? Yes
By: Nigel Cherry
Nov 28, 2018
View all comments (1)
Good afternoon Taffy, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“The best...”

Share on :
Oct 03,2018
Minithumbup
By: 'Nigel'
Oct 03,2018
4 people found
this helpful
Nigel was very professional and a good listener. He found us exactly what we needed and we had his support at any time with any queries. Very helpfull and friendly. He is exactly the type of agent you need....
read full review
Comment on agent fees
Friendly Good listener Well prepared Professional
Was this helpful? Yes
By: Nigel Cherry
Oct 24, 2018
View all comments (1)
Good afternoon Elena, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“DISSAPOINTING...”

Share on :
Sep 26,2018
Minithumbdown
By: 'Spring 85'
Sep 26,2018
4 people found
this helpful
The women at Rain and Co was very rude and did not want to book us for a viewing just because I did not inform her that we have increased our budget! I find this attitude very rude and completely unacceptable from someone who is ...
read full review
Was this helpful? Yes
By: Michael Marsh
Sep 27, 2018
View all comments (1)
Thank you for taking your time to leave this review and I am very sorry that your experience with my company has not been to your satisfaction. I have spoken to the person you dealt with and feel there may have been a miscommunication as I understand you felt that you maybe able to borrow some additional money from family members but were not sure. So as not to waste your own time we always recommend that you have all of your finance in place prior to viewing to avoid possible disappointment. S ...

“Best move ever!...”

Share on :
Sep 07,2018
Minithumbup
By: 'T Hulley'
Sep 07,2018
4 people found
this helpful
I viewed a property literally the week before I moved in and it was all thanks to Nigel who is extremely hardworking and guided me throughout the move. He answered my concerns instantly and any issues I had were dealt with professionally and swiftly. The ...
read full review
Was this helpful? Yes
By: Nigel Cherry
Oct 24, 2018
View all comments (1)
Good afternoon Theodora, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“Excellent...”

Share on :
Sep 07,2018
Minithumbup
By: 'satisfied customer'
Sep 07,2018
4 people found
this helpful
Exceptionally professional and helpful from beginning to end of negotiations. Kept me informed of progress and kept the sale on track to the end....
read full review
Comment on agent fees
As expected
Was this helpful? Yes

“House Sale...”

Share on :
Sep 03,2018
Minithumbup
By: 'Shawn Mathias'
Sep 03,2018
5 people found
this helpful
My overall experience was quite a positive one with Alex initially and Gemma who came kept me informed through the process. There were a few hurdles along the way but Raine and Co were accommodating throughout. A special mention to Caroline West to was overseeing ...
read full review
Comment on agent fees
Happy with the agent fees
Was this helpful? Yes

“this is literally one of the worse agent I have ......”

Share on :
Jan 25,2018
Minithumbdown
By: 'IHATERAINEANDCO'
Jan 25,2018
1 people found
this helpful
this is literally one of the worse agent I have ever seen or have come across. They do not care one bit for the student's and trick them into paying high price for things that does not need to be that high. If me and ...
read full review
Comment on agent fees
bad
Was this helpful? Yes
By: Michael Marsh
Feb 16, 2018
View all comments (1)
Thank you for taking your time to leave this review and I am very sorry that your experience with my company has not been satisfactory. My name is Michael Marsh and I am one of the Directors of Raine and Co, I can assure you that I take customer happiness extremely seriously and I expect everyone involved to offer a very high standard of service. From the contents of your review I surmise that you have had issues whilst you have resided in a property that Raine and Co introduced you too, if this ...

“Our first experience of renting a property was made quick, ......”

Share on :
Sep 19,2017
Minithumbup
By: 'O'bs'
Sep 19,2017
5 people found
this helpful
Our first experience of renting a property was made quick, straightforward and easy from start to finish. This was due to the guidance, efficiency and expertise of Nigel. We were kept informed and updated at all stages, especially as we were going through the guarantor ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Nigel Cherry
Oct 24, 2018
View all comments (1)
Good afternoon Mr & Mrs O'brien, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“the worst agency ever. I took a house under raine ......”

Share on :
Sep 18,2017
Minithumbdown
By: 'LOVENDER'
Sep 18,2017
1 people found
this helpful
the worst agency ever. I took a house under raine and co and the landlord was CHARLES CLOWES and the property was 11 HALTSIDE. The landlord took 120£ from our deposit for two stains on the blinds which wasnt even noticable to the naked eye. The worst ...
read full review
Was this helpful? Yes
By: Michael Marsh
Sep 18, 2017
View all comments (1)
Good Morning Lovender. Thank you for taking your time to write this review and we are sorry that your experience with Raine and Co was not satisfactory. As you point out you dealt directly with the landlord who employed Raine and Co on an introductory only service and we are therefore unable to get involved with deposit returns. We are aware that you spoke to the landlord with a view to revisiting the property to clean the blinds but this was 6 weeks after you had vacated and the property had be ...

“Nigel has been a great help in sorting out our ......”

Share on :
Sep 18,2017
Minithumbup
By: 'Rahul & Ramandeep'
Sep 18,2017
5 people found
this helpful
Nigel has been a great help in sorting out our queries and been prompt in getting back with solution. He was available for chats and meetings whenever we needed to talk with him. He also helped to understand the tenancy contract terms and paper work ...
read full review
Comment on agent fees
Fees were very reasonable and as advertised by the agency.
Was this helpful? Yes
By: Nigel Cherry
Oct 24, 2018
View all comments (1)
Good afternoon Rahul & Ramandeep, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“Great experience with Nigel. Very communicative and kept me up ......”

Share on :
Sep 17,2017
Minithumbup
By: 'Chris Hughes'
Sep 17,2017
5 people found
this helpful
Great experience with Nigel. Very communicative and kept me up to date. Found a great tenant and did all the checks and ensured we attained the rent value desired. Even worked on the Sunday as that was the only day the tenant could sign paperwork. ...
read full review
Comment on agent fees
Fixed fee which is competitive in Hatfield.
Was this helpful? Yes
By: Nigel Cherry
Oct 24, 2018
View all comments (1)
Good afternoon Chris, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“Students looking to use this agency beware! Had a terrible ......”

Share on :
Sep 11,2017
Minithumbdown
By: 'Student1'
Sep 11,2017
1 people found
this helpful
Students looking to use this agency beware! Had a terrible experience when it came to getting my deposit back and lost money unnecessarily!! Overly complicated and confusing system. Thumbs down....
read full review
Was this helpful? Yes
By: Michael Marsh
Sep 11, 2017
View all comments (1)
Good afternoon Student1. Thank you for taking your time to post your review and we are sorry that your experience with our company was not satisfactory. At Raine and Co we adhere to all Government Legislation and in line with this the deposits on all our manged properties are held in an independent depositary system, in our case this is The Deposit Protection Service who also act as a arbitrary body where there is a deposit dispute. From your comments, we surmise that you entered into arbitratio ...

“From my very first contact with you, everyone we have ......”

Share on :
Jul 27,2017
Minithumbup
By: 'Rashid Khan'
Jul 27,2017
5 people found
this helpful
From my very first contact with you, everyone we have dealt with has been friendly, honest, knowledgeable and extremely efficient. We have been kept informed throughout by Nigel and the advice we have received has been very welcome and spot on. The new tenant is ...
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Nigel Cherry
Oct 24, 2018
View all comments (1)
Good afternoon Rashid, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“Put simply, Magdalena was pivotal throughout the entire flat buying ......”

Share on :
Jul 06,2017
Minithumbup
By: 'Steve'
Jul 06,2017
4 people found
this helpful
Put simply, Magdalena was pivotal throughout the entire flat buying process. It would not have happened without her. I am a first time buyer and very grateful for her help in explaining things at every turn. I was not only impressed by her professionalism but ...
read full review
Was this helpful? Yes

“Magdalena acted as the Sales Progressor liaising with the chain ......”

Share on :
Jun 22,2017
Minithumbup
By: 'Sohail'
Jun 22,2017
4 people found
this helpful
Magdalena acted as the Sales Progressor liaising with the chain below and above me. Very helpful, friendly and efficient. It was a pleasure to work with her....
read full review
Was this helpful? Yes

“Put up with a lot of stress from me always ......”

Share on :
May 17,2017
Minithumbup
By: 'Stephen'
May 17,2017
5 people found
this helpful
Put up with a lot of stress from me always polite and helpful. Kept us up to date we all movements on our sale....
read full review
Comment on agent fees
I believe there in line with other estate agents.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Raine and Co

In-House Complaints Procedure

At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.

If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?

• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: (01722) 333306

www.tpos.co.uk

Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 1:38 PM 23/09/2019 by allAgents

Awards won by Raine and Co, Hatfield AL10 0LJ


As Seen On

Find the Best Agent to
Sell or Rent Your Home