Lenzie, Glasgow, G66
4.9/5, 196 reviews
99% recommended
97% sales valuation accuracy
100% sales fee satisfaction
82% lettings valuation accuracy
97% lettings fee satisfaction
Estate Agents Glasgow | Property for Sales Glasgow | Prolperty for Rent Glasgow

“Buying & selling with Coda...”

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Sep 03,2018
Minithumbup
Monica
Claire
By: 'KShea'
Sep 03,2018
1 people found
this helpful
Great experience, Monica & Claire have kept me up to date & given great advice when selling our property. They have also been great when we bought our property through them also.
Comment on agent fees
Very reasonable
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Opening Hours
Address

CODA Estates
2-4 Heath Avenue
Lenzie,Glasgow
City of Glasgow
G66 4LG
0141 775 1050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 100% £57,000 £505,750
Lettings 82% 97% £285 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 0 118 2 37 0 1 0 5 0
Areas covered
  • G1
  • G66
  • G3
  • G64
  • G65
  • G67
  • G33
  • G69
  • G22
  • G68
  • G21
  • G12
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS SAL
Latest Properties

“Helpful & Professional Estate Agents!...”

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Dec 11,2019
Minithumbup
Shannon
By: 'Rebecca Wilson'
Dec 11,2019
0 people found
this helpful
My experience with CODA Estates has been great! I have dealt with Shannon Miller via phone/e-mail and she has always been so friendly and helpful! Quick to respond to any queries I have and the whole process has ran smoothly. I would recommend to ...
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“Flat sold....”

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Dec 08,2019
Minithumbup
Claire
Monica
By: 'Barrie McBride'
Dec 08,2019
1 people found
this helpful
Dealing with Claire and Monica regarding the selling of our flat removed all pressure from us. From the initial inspection of our property to the final handing over of the keys everything was done in a friendly and professional manner with constant updates throughout. Would ...
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“We are very happy with the way that Sharon an......”

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Nov 28,2019
Minithumbup
Sharon
Erin
By: 'Ayesha Syed'
Nov 28,2019
0 people found
this helpful
We are very happy with the way that Sharon and her team are managing our properties-they are prompt at answering any queries and tackle all problems related to the tenant and the properties-I would highly recommend them...
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“Sold our house and the customer service was o......”

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Nov 24,2019
Minithumbup
Monica
Claire
By: 'Pauline McClelland'
Nov 24,2019
0 people found
this helpful
Sold our house and the customer service was outstanding . Always prompt replies at all times, nothing was ever a problem at all. One of our viewers actually commented on how helpful they were when they were arranging a viewing for our house. They were very ...
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“Coda...”

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Nov 22,2019
Minithumbup
Shannon
Claire
By: 'drew hay'
Nov 22,2019
0 people found
this helpful
My family and my self have used Coda for sales and rentals and have always found them to be very accommodating and can’t praise them enough and would highly recommend Coda, you know they are only a phone call away. We have recently secured ...
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“Shannon Miller has been nothing short of amaz......”

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Nov 20,2019
Minithumbup
Shannon
By: 'Ray Kohli'
Nov 20,2019
0 people found
this helpful
Shannon Miller has been nothing short of amazing! I am a tennant in Milton of Campsie and I have dealt with many professionals in my lifetime. However, I have never come across anybody as professional, polite and simply so very good at their job as ...
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“I have been speaking to Shannon regularly reg......”

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Nov 14,2019
Minithumbup
Shannon
By: 'Tracy Donaldson'
Nov 14,2019
0 people found
this helpful
I have been speaking to Shannon regularly regarding renting a property. She has talked me through the process, been very understanding to my circumstances and went above and beyond for us. Coda Estates in whole has been wonderful....
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“From the moment we began dealing with Shannon......”

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Nov 12,2019
Minithumbup
Shannon
By: 'Iain Lawrence'
Nov 12,2019
0 people found
this helpful
From the moment we began dealing with Shannon we found her really helpfull. She always got back to us straight away with any issues we had,...
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“First time using CODA. Right from the outset ......”

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Nov 02,2019
Minithumbup
Claire
Monica
By: 'Jim Kerr'
Nov 02,2019
0 people found
this helpful
First time using CODA. Right from the outset there was a very personal touch which continued right to the conclusion. Property sold very quick and in excess of asking price. Anyone looking to sell their house should market it with CODA. Very professional staff who ...
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“Great experience...”

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Nov 01,2019
Minithumbup
Erin
By: 'Daisy Street'
Nov 01,2019
0 people found
this helpful
Really easy to deal with, no problems and great experience. Unfortunately due to personal issues I had to end the tenancy earlier than wanted and even then it was hassle free to sort it all out....
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“First quality service...”

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Oct 29,2019
Minithumbup
Shannon
By: 'Francisco Oliveira'
Oct 29,2019
0 people found
this helpful
My experience with CODA was the best I could have ever have asked for. As I was moving from Wales following a work transfer my time and resources were extremely limited - I had only a week to find the right property! I was helped ...
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“Excellent service...”

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Oct 25,2019
Minithumbup
Erin
By: 'Vivienne Murdoch'
Oct 25,2019
0 people found
this helpful
Erin manages our property well. She has found reliable tenants and kept us informed of progress. She responds to communication promptly and has organised reasonably priced tradespeople for maintenance. We feel we can relax, knowing our property is in good hands...
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“Excellent service from start to finish. Cann......”

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Oct 25,2019
Minithumbup
Claire
Monica
By: 'Karen Reay'
Oct 25,2019
1 people found
this helpful
Excellent service from start to finish. Cannot thank Claire & Monica enough for their help in selling our house, they kept us up to date with everything. Would highly recommend this company, excellent service & staff. Thanks again Karen...
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“Shannon was excellent and extremely helpful. ......”

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Oct 04,2019
Minithumbup
Shannon
By: 'Grace Martin'
Oct 04,2019
0 people found
this helpful
Shannon was excellent and extremely helpful. When we first viewed the flat we loved it but upon seeing how many documents were required for the application we were a bit daunted and decided against even trying as we knew we couldn’t provide some of ...
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“Used Coda estates recently for the sale of my......”

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Sep 30,2019
Minithumbup
Claire
Monica
By: 'adrian calder'
Sep 30,2019
1 people found
this helpful
Used Coda estates recently for the sale of my late mum's house and can't rate them highly enough. Both Claire and Monica were fantastic, kept me fully informed at all stages, helped to resolve a couple of home report issues and made the whole process ...
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“Fantastic Service...”

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Sep 28,2019
Minithumbup
Shannon
By: 'Paul Ali'
Sep 28,2019
0 people found
this helpful
Dealt with a few agents but found when dealing with Coda that they were very professional, prompt and organised. Would definitely look to use them again....
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“First Class service highly recommended....”

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Sep 24,2019
Minithumbup
Claire
By: 'Scott Hayes'
Sep 24,2019
0 people found
this helpful
I found Coda Estates excellent agents to help me market and sell my property. I live some distance away in Fife so it was really important to me that the service was professional and efficient as I needed to feel that I was always in ...
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“Shannon is a great manager as she is very act......”

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Sep 24,2019
Minithumbup
Shannon
By: 'Chadawan'
Sep 24,2019
0 people found
this helpful
Shannon is a great manager as she is very active person and very helpful for assisted me to coordinate with landlord and maintenance team to sorted things out prompty. The letting process was very smooth with her coordinate. I am impressed with the company and ...
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“Very pleased with the company. It is difficul......”

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Sep 23,2019
Minithumbup
Shannon
Erin
By: 'austin wolfe'
Sep 23,2019
0 people found
this helpful
Very pleased with the company. It is difficult starting over from a different country, they made the process of finding the right fit for my wife and I easy....
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“Excellent communication, highly recommended. ......”

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Sep 18,2019
Minithumbup
Shannon
By: 'MR MOHAMMED AL KHAIRULLA'
Sep 18,2019
0 people found
this helpful
Excellent communication, highly recommended. Always replied to emails promptly, smooth service. We were able to finalise all the details of tenancy quickly....
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“Coda estates were very helpful on getting me ......”

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Aug 28,2019
Minithumbup
Erin
By: 'Taylor Devlin'
Aug 28,2019
0 people found
this helpful
Coda estates were very helpful on getting me accommodation, I thank Erin Rodgers for the help as Erin kept me updated with the information I was looking for, so a big 5 stars is well deserved for this matter....
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“We bought our property last year, our circums......”

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Aug 28,2019
Minithumbup
Shannon
By: 'Jennifer stirling'
Aug 28,2019
0 people found
this helpful
We bought our property last year, our circumstances changed and we decided to rent it out. Shannon has been the property manager on our property and has been excellent to deal with. There have been a few issues to fix in the property due mainly ...
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“From when I first decided to go ahead with th......”

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Aug 28,2019
Minithumbup
Erin
By: 'Hassan'
Aug 28,2019
0 people found
this helpful
From when I first decided to go ahead with the property, all the way through to when I got the keys and even after that. All, my queries where dealt with in a smooth and professional manner. I am happy with the service that has ...
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“Superb service from start to finish. Great c......”

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Aug 26,2019
Minithumbup
Shannon
By: 'Gordon mason'
Aug 26,2019
0 people found
this helpful
Superb service from start to finish. Great contact and communication from viewing the property to collecting the keys. Many Thanks...
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“Coda estates experience...”

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Aug 26,2019
Minithumbup
Shannon
By: 'Naoum Zilas'
Aug 26,2019
0 people found
this helpful
Everything was so professional. Shannon was always happy to help us with any questions, it was easy to contact Shannon and the all process from viewing until getting the keys was so fast without ant issues through the process. 100% recommended. Even when she was away ...
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No image available Sharon
(17)
No image available Lyndsay
(17)
No image available Monica
(43)
No image available Shannon
(90)
No image available Claire
(24)
No image available Erin
(31)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CODA Estates Limited Complaints procedure:

We are committed to providing a high-quality service to all our clients. When something goes wrong,
we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we
have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

CODA Estates Limited
2-4 Heath Avenue
Lenzie
Glasgow
G66 4LG

0141 775 1050

enquiries@codaestates.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving
you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply,
including their suggestions for resolving the matter, within 10 working days of us receiving your
complaint.

There may occasionally be circumstances out-with our control which prevent us from adhering to
this time frame. These include: -

? when the office is closed for public holidays;
? where adverse weather or sickness has led to staff shortages;
? where we cannot respond in full without the input of a third party (e.g. contractor, landlord,
tenant) who is not available;
? where we cannot respond in full without visiting the rental property and the tenant is
restricting access;
? where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this time frame and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us
again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.


PROPERTY SALES PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the time frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days
of receiving it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for
a separate review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review,
confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

T: 01722 333 306

W: www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving
our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

PROPERTY LETTINGS PROCEDURE
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above
stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB

0141 3025900

https://www.housingandpropertychamber.scot

CODA Estates Limited is registered with the Scottish Letting Agent Register and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Other complaints procedures

CODA Estate is also a member of the Council of Letting Agents (www.counciloflettingagents.com)

The Property Ombudsman (www.tpos.co.uk). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your
complaint within a reasonable timescale.
Last updated at 10:49 AM 27/07/2016 by Sharon

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Branch - Lenzie, Glasgow, G66