Chase Buchanan
Richmond, TW9
4.9/5, 42 reviews
98% recommended
94% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction

“Purchase in Barnes...”

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Sep 03,2018
Minithumbup
By: 'K Barnes'
Sep 03,2018
0 people found
this helpful
Daniel kept on top of this transaction every day and helped to make sure nothing was left to chance. I was particularly happy with his continued commitment after the sale was completed.
Comment on agent fees
N/A
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Opening Hours
Address

Chase Buchanan
20 Red Lion Street
Richmond
Surrey
TW9 1RW
020 8948 1331

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 100% £302,000 £1,500,000
Lettings 100% 89% £1,350 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 6 1 16 0 16 0 0 0
Areas covered
  • TW9
  • TW8
  • TW10
  • SW14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“More effective than other local Agents...”

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Dec 13,2019
Minithumbup
By: 'Joanne Fraser'
Dec 13,2019
0 people found
this helpful
Danny and the team took over my property sale from Anthony Roberts in Richmond this summer (2019). I reached out to Danny after dealing with Kristian Fitchett in the Twickenham office as had found him very professional and attentive re a property I was hoping to ...
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“We required a viewing at Richmond. Daniel Joh......”

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Dec 13,2019
Minithumbup
By: 'Shuko Ito'
Dec 13,2019
0 people found
this helpful
We required a viewing at Richmond. Daniel Johns was my Contact in Richmond, he was extremely polite, professional and helpful, I would highly recommend him. We had a very good experience....
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“I had a good feeling about giving our propert......”

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Sep 26,2019
Minithumbup
By: 'Gracie Turner'
Sep 26,2019
0 people found
this helpful
I had a good feeling about giving our property to Danny and his team to sell given how on the ball & professional they all seemed. I didn't need to have many dealings with or meet too many members of the team, as Danny had our ...
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Was this helpful? Yes
By: Danny Hicks
Oct 07, 2019
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Thank you so much for your kind words, Grace. We know the sale was rather stressful, for you and your sister and it was great that we all pulled together to get the job done. Thanks again and best wishes to you and your family. Danny ...

“Purchase...”

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Jun 07,2019
Minithumbup
By: 'JH'
Jun 07,2019
0 people found
this helpful
Danny and Daniel were extremely professional and efficient with driving the the purchase forward. They maintained timely and transparent communication between ourselves and the vendor and through their understanding of the local market were able to advise us on determining what offer we made, which ...
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By: Chase Buchanan
Jul 01, 2019
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Dear Jonathan, Thank you for your kind words. We are pleased you were happy with our service and we wish you well in your new home. We are sure to see you around town and should you need any advice in the future, you know where to find us. Thanks again. ...

“One hundred percent positive...”

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May 16,2019
Minithumbup
By: 'Belinda'
May 16,2019
0 people found
this helpful
For me using Chase Buchanan has been a most pleasurable smooth process on finding the perfect home for myself . A positive experience since the staff are trusting, professional and most reliable. Both Daniel and Danny have been wonderful....
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Comment on agent fees
I recommend them highly .
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
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Dear Belinda, Many thanks for your lovely comments for both Danny & Daniel, it's great to hear how positive you found the experience and we do hope you are enjoying your perfect home. Warm regards, Chase Buchanan ...

“The Best Agents...”

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May 08,2019
Minithumbup
By: 'Albert Philpott'
May 08,2019
0 people found
this helpful
Back in the 1980's I was Partner in 3 Estate Agencies in the Richmond and Ealing areas. If I was still in the business and Chase Buchanan under the management of Danny Hicks and his more than able assistant Daniel Johns, were my competitors I would ...
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Comment on agent fees
Fees very reasonable indeed
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By: Chase Buchanan
May 30, 2019
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Dear Albert, Thank you so much for such a fantastic review for both Danny & Daniel, your comments are very much appreciated and we are delighted that they impressed you so much. Warm regards, Chase Buchanan ...

“Outstanding service...”

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May 05,2019
Minithumbup
By: 'Jayne'
May 05,2019
0 people found
this helpful
Excellent service from start to finish, made the whole process seamless. I will definitely come back to work with Danny in the future, very professional and courteous . If only all estate agency service were like this. I felt he did everything he could to market ...
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Comment on agent fees
Very competitive and worth the excellent service
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By: Chase Buchanan
May 30, 2019
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Dear Jayne, Thanks for such a glowing review for Danny, we really appreciate your comments and look forward to being of service again in the future. Warm regards, Chase Buchanan ...

“Lettings...”

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Apr 17,2019
Minithumbup
By: 'Ramsey'
Apr 17,2019
1 people found
this helpful
Thank you to Elliot and Chelsea for finding me a tenant in a short space of time and securing an immediate follow on tenancy with no vacancy period....
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Comment on agent fees
Fees are competitive
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By: Chase Buchanan
Apr 27, 2019
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Dear Ramsey, We are delighted that Elliot and Chelsea found you a new tenant so promptly and your review is very appreciated. We look forward to being of service again in the future. Kind regards, Chase Buchanan ...

“Kingsworthy...”

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Apr 09,2019
Minithumbup
By: 'Les Maher'
Apr 09,2019
0 people found
this helpful
Danny managed the relationship between buyer & seller expertly & professionally whilst at the same time managing expectations & keeping up to date with the conveyancing process to maintain the positive momentum. At the viewings Danny was friendly and very informative with excellent local knowledge. Great work...
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By: Chase Buchanan
Apr 16, 2019
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Dear Les, We are delighted to hear that you found Danny so informative and professional and really appreciate your review. If we can help with anything else, please let us know. Kind regards, Chase Buchanan ...

“Positive Experience...”

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Dec 15,2018
Minithumbup
By: 'Happy Buyer'
Dec 15,2018
0 people found
this helpful
I have recently purchased a flat through Dan at Chase Buchanan in Richmond. Dan was very helpful and proactive and worked hard to get everything through to exchange....
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Comment on agent fees
Unknown as I am purchasing through this agent.
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By: Chase Buchanan
Jan 04, 2019
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We are delighted that you found Dan at Richmond so helpful and proactive and appreciate your review. ...

“Amazing...”

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Nov 21,2018
Minithumbup
By: 'RicG'
Nov 21,2018
1 people found
this helpful
Great service, honestly the best rep that I have had contact with, he really understood the brief on what me and my family needed....
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By: Chase Buchanan
Nov 22, 2018
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Thank you very much for your great review, we are very glad you found the service excellent and really appreciate your comments. Warm regards, Chase Buchanan ...

“Unquestionably the best estate agents in Richmond....”

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Oct 25,2018
Minithumbup
By: 'Matt Woods'
Oct 25,2018
0 people found
this helpful
I can't rate my experience with Chase Buchanan highly enough. The quality of service from Danny Hicks and Daniel Johns for the sale of my property was superb, they went above and beyond to help and really have set the benchmark for my dealings with ...
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Comment on agent fees
Perfectly fair and reasonable.
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By: Chase Buchanan
Oct 26, 2018
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Dear Matt, Thank you so much for your fantastic comments for both Danny & Daniel, we are delighted you found the service superb and your recommendation is greatly appreciated. Kind regards, Chase Buchanan ...

“Outstanding...”

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Oct 15,2018
Minithumbup
By: 'Arvind Hickman'
Oct 15,2018
0 people found
this helpful
Elliot provided outstanding service to help my partner and I find the perfect rental property in Richmond. He was very polite, informative and went above and beyond to ensure the process was smooth and hassle free. I've had my fair share of difficult estate agents ...
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Comment on agent fees
Good
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By: Arvind Hickman
Oct 18, 2018
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Love the new place and always happy to provide positive feedback when it is so richly deserved. Cheers, Arvind ...

“Sale of Apartment in Kew...”

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Oct 04,2018
Minithumbup
By: 'Kew resident'
Oct 04,2018
0 people found
this helpful
I turned to Chase Buchanan after having had a slightly frustrating sales process (a buyer was found after only a few weeks of marketing, but the sale fell through and my then acting agents were unable to secure another buyer for several weeks). I received ...
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Comment on agent fees
In line with the market
Was this helpful? Yes
By: Chase Buchanan
Oct 05, 2018
View all comments (1)
Hi, Thank you so much for posting your wonderful comments, your praise for the service you received from both Danny & Daniel is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan. ...

“Excellent Service...”

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Sep 17,2018
Minithumbup
By: 'Chris'
Sep 17,2018
0 people found
this helpful
Elliot was quick off the mark with viewings arranged immediately, regular progress reports, and a successful let achieved very quickly. He was always available, knowledgeable, and helpful in resolving any queries or issues that arose. Many thanks, Elliot...
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Comment on agent fees
Fees were good value for the excellent service received
Was this helpful? Yes
By: Chase Buchanan
Sep 24, 2018
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Hi Chris, Many thanks for your great review for Elliot, we are delighted that you found his service so positive and helpful and hope we can help again in the future. Warm regards, Chase Buchanan ...

“Sale - Barnes...”

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Sep 10,2018
Minithumbup
By: 'Waldegrave Estates'
Sep 10,2018
0 people found
this helpful
Yet again, you pulled a rabbit from the hat. We are particularly impressed as it is outside your usual area. Thanks for your diligence in getting it over the line. Well done!...
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Comment on agent fees
You were very competitive on fees compared to your peers
Was this helpful? Yes
By: Chase Buchanan
Sep 13, 2018
View all comments (1)
Thank you very much for your great review, we really appreciate your comments and are delighted that you were so impressed by the Richmond office. If we can help again, please let us know. Kind regards, Chase Buchanan ...

“Purchase in Barnes...”

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Sep 03,2018
Minithumbup
By: 'K Barnes'
Sep 03,2018
0 people found
this helpful
Daniel kept on top of this transaction every day and helped to make sure nothing was left to chance. I was particularly happy with his continued commitment after the sale was completed....
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Extremely efficient and service minded!...”

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Aug 16,2018
Minithumbup
By: 'Clara Rugaard'
Aug 16,2018
0 people found
this helpful
Elliot was an absolute pleasure to do business with and was very attentive and efficient throughout the entirety of the process....
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Was this helpful? Yes
By: Chase Buchanan
Aug 16, 2018
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Hi Clara, We are delighted that you found Elliot a pleasure to do business with and we very much appreciate your review. Kind regards, Chase Buchanan ...

“An agent that earns its money...”

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Aug 13,2018
Minithumbup
By: 'OllieH'
Aug 13,2018
0 people found
this helpful
In a competitive market, Chase Buchanan is an agent that stands out. Granted I only worked with one individual - Dan Johns - but having worked with many agents over the years, he and the CB team are a breath of fresh air. Dan is ...
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Comment on agent fees
was a buyer, so didnt have any
Was this helpful? Yes
By: Chase Buchanan
Aug 16, 2018
View all comments (1)
Hi Ollie, Many thanks for posting such a great review for Dan, we are delighted you found him so helpful and do hope you enjoy your new home. If you need anything from us, please let us know. Warm regards, Chase Buchanan ...

“Wonderful service...”

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Jul 04,2018
Minithumbup
By: 'David and Helen Beales/Whitten'
Jul 04,2018
0 people found
this helpful
From the time we met Danny Hicks, when buying our Kew home, he has been professional, attentive and encouraging. He helped steer us to a successful completion and we move in shortly. Could not recommend highly enough and able supported by team Richmond and in ...
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Comment on agent fees
Buying therefore not applicable
Was this helpful? Yes
By: Chase Buchanan
Jul 05, 2018
View all comments (1)
Hi David & Helen, Thank you very much for your lovely review for our Richmond office. We are delighted you found the service excellent and we hope you will have many happy years in your new home. Kind regards, Chase Buchanan ...

“Great Service...”

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Jun 28,2018
Minithumbup
By: 'Tom Hargreaves'
Jun 28,2018
0 people found
this helpful
The flat came back on the market after we thought we'd lost it. Chase Buchanan remembered us and contacted us. Really impressed. They've been great to deal with throughout the whole purchasing process and very professional. Thanks to them I got my dream home....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jun 28, 2018
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Hi Tom, Many thanks for you lovely review, we are delighted that our Richmond office were able to make your dream home a reality and hope you have many happy years there. If you need us again, we would love to help. Warm regards, Chase Buchanan ...

“First Class Service...”

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May 08,2018
Minithumbup
By: 'ADibbo'
May 08,2018
0 people found
this helpful
I would like to thank you for making our project a sales success. It was your knowledge of the market, your management of the buyers through the buying process and your regular weekly, and sometimes daily, feedback to us on the requirements needed to see ...
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By: Chase Buchanan
May 30, 2018
View all comments (1)
Many thanks for your fantastic review and such positive comments for the Richmond sales team. We are delighted they were able to provide you such a first class service and you found the advice invaluable. We hope we can help again in the future. Warm regards, Chase Buchanan ...

“Purchase in Richmond...”

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Apr 30,2018
Minithumbup
By: 'Reassuring Influence'
Apr 30,2018
0 people found
this helpful
Dawn was my main point of contact for our purchase in Richmond this year, She was professional & respectful at all times and made what was quite a challenging process easily navigable with her attention to detail and attentiveness. We could not have wished for a ...
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Comment on agent fees
not applicable in my case
Was this helpful? Yes
By: Chase Buchanan
May 30, 2018
View all comments (1)
Thanks for posting your comments, your praise for the service you received from Dawn is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan ...

“Dawn and Danny at the Richmond office were really great ......”

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Mar 12,2018
Minithumbup
By: 'Laura P'
Mar 12,2018
0 people found
this helpful
Dawn and Danny at the Richmond office were really great from start to finish. Whilst marketing our property, they understood our situation well and listened to us, to act accordingly to help us achieve the result we wanted. Once they had secured our buyers, they ...
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Chase Buchanan
Mar 13, 2018
View all comments (1)
Hi Laura, Many thanks for your kind review and such positive comments for both Dawn and Danny. We are really pleased they were able to make your sale a quick and smooth process and that you would recommend them. If you need their help again in the future, please get in touch. Warm regards, Chase Buchanan ...

“Chase Buchanan would appear to be a very efficient agent ......”

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Jan 17,2018
Minithumbdown
By: 'Agent to the Landlord'
Jan 17,2018
0 people found
this helpful
Chase Buchanan would appear to be a very efficient agent but what if things go terribly wrong? I rented a cottage in Richmond from Chase Buchanan a few months a go. On the day of check in I met with both my landlord and the ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Claire Howton
Jan 26, 2018
View all comments (2)
Dear Holly, you have misunderstood. The day I checked in Before I got the keys to the garden door and whilst the landlord and Renee from Chase Buchanan were in the kitchen I pushed on the doors which were locked with all the bolts and they sprung open. At this point the landlord said casually this was a bit of a security risk" at which point both agent and myself looked at each other surprisingly. For this reason I believed that you as a reputable agent should have taken more control in the m ...

“Great people to work with. The team was very helpful ......”

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Jan 03,2018
Minithumbup
By: 'Andrew'
Jan 03,2018
0 people found
this helpful
Great people to work with. The team was very helpful in facilitating the transaction and providing good recommendations. They made what could have been very painful experience into a pleasant and efficient one....
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By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Dear Andrew, Thanks for posting your review, glad to hear that Dawn & Danny were so helpful and efficient with your purchase, we hope you are enjoying your new home and would love to help again in the future if possible. Kind regards, Chase Buchanan ...

“Dawn and Danny sold our 1970s flat at a very ......”

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Jan 03,2018
Minithumbup
By: 'Henry P'
Jan 03,2018
0 people found
this helpful
Dawn and Danny sold our 1970s flat at a very good price in a difficult market. It took a while because of various peculiarities of the property and the market, but they never lost patience or enthusiasm. Their communication with us was excellent at all ...
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Comment on agent fees
Fees were very competitive and fair.
Was this helpful? Yes
By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Hi Henry, Thanks for posting your comments, your praise for the service you received from both Danny & Dawn is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan ...

“Renee Acton was a geat help to us in finding ......”

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Jun 22,2017
Minithumbup
By: 'Boudy'
Jun 22,2017
0 people found
this helpful
Renee Acton was a geat help to us in finding the right rental apartment in the area of Brentford-London. The challeges Renee was facing 1) communication with us (living in South Korea), covering an 8 hours time difference between UK and SK), 2) finding a rental apt. which ...
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Comment on agent fees
na
Was this helpful? Yes
By: Chase Buchanan
Jun 22, 2017
View all comments (1)
Hi Boudy, We are very pleased to hear that you found Renee and Holly so helpful and that they found you the perfect new home. We hope you will be very happy there and if you need our services again, we would be delighted to see you. ...

“Dawn was great. Super helpful and responsive. No matter what ......”

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May 23,2017
Minithumbup
By: 'mark'
May 23,2017
0 people found
this helpful
Dawn was great. Super helpful and responsive. No matter what you ask, she always gets you an answer quick. Sale of the property went through as smoothly as possibly with Dawn's help....
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By: ellie blake
May 23, 2017
View all comments (1)
Dear Mark, thank you for your kind words. We couldn't agree more! Dawn is a great asset to our team and always puts 100% effort into all she does. Thanks again, we hope to help you again in the future! ...

“Chase Buchanan has provided excellent advice and service culminating in ......”

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May 20,2017
Minithumbup
By: 'Anonymous'
May 20,2017
1 people found
this helpful
Chase Buchanan has provided excellent advice and service culminating in the successful sale of three flats in 2016/2017. Dawn is a very good negotiator, keeping everyone informed during sales process, ensuring a successful outcome for both purchaser and vendor, and pursuing details to be finalised. The ...
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Chase Buchanan
May 22, 2017
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Thank you for submitting this wonderful review regarding our Richmond Office. We pride ourselves on customer service and always try our best to help make the process' of moving home that little bit easier so your words were great to read on a Monday morning! Thank you! ...
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Last updated at 3:46 PM 10/10/2016 by Fiona Oakley

Awards won by Chase Buchanan, Richmond TW9 1RW


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