Shepherds Bush London, London, W6
4.4/5, 95 reviews
86% recommended
84% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Austin Darcy Property Services - Click to Visit Our Website

“Friendly and efficient. 100% satisfied!...”

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Aug 31,2018
Minithumbup
Gurwin
By: 'Dan'
Aug 31,2018
0 people found
this helpful
I have been renting for 3 years through Austin Darcy and they have been excellent. Any issues have been sorted straight away, service is polite and jobs are done without any messing about.

Very satisfied and I would recommend to others.
Comment on agent fees
Fees are good. Rent has not increased.
Was this helpful? Yes

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Opening Hours
Address

Austin D'arcy
6 Shepherds Bush Road
Shepherds Bush,London
Greater London
W6 7PJ
0208 7496060

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 84% 95% £0 £0
Lettings 100% 95% £650 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 0 61 12 0 0 0 0 6 1
Areas covered
  • Shepherds Bush, Hounslow, Hammersmith, Cranfield
  • Chiswick, Harrow, Acton, Wembley, Ealing
  • Hanwell, Fulham, Osterley
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS DPS My deposits scheme
Latest Properties
Images & Videos

“Exellent service...”

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Nov 22,2018
Minithumbup
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Nathaniel
By: 'Altin'
Nov 22,2018
0 people found
this helpful
Friendly and very professional guy Highly recommend to anyone Very helpful and explained everything from beginning Would use him again in future...
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Comment on agent fees
Good
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“Excellent & Prompt service...”

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Nov 22,2018
Minithumbup
By: 'Loknath Datta'
Nov 22,2018
0 people found
this helpful
This was an excellent experiences with Austin Darcy. I found them as a good people who helped me to find my home....
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Comment on agent fees
fair
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“Excellent service by Gurwin...”

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Oct 29,2018
Minithumbup
Gurwin
Gurwin
By: 'Kumar Pagalug'
Oct 29,2018
0 people found
this helpful
Always been helpful, any issue with the property always tried to resolve it ASAP. He had always gave us clear instructions. In the future if we ever need an agent the first choice will be Austin D'arcy and will be happy to deal with Gurwin. ...
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Comment on agent fees
Very good
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“Easy to work with...”

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Sep 04,2018
Minithumbup
Gurwin
By: 'Greyhound Road'
Sep 04,2018
0 people found
this helpful
Was a comfortable tenancy with the agents. Was able to contact them easily and directly whenever and issue arose, and they would readily solve it and facilitate communication between ourselves and the landlord. Was able to negotiate with them towards the end of the tenancy ...
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“Prompt and professional...”

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Sep 03,2018
Minithumbup
Gurwin
By: 'Tennant'
Sep 03,2018
0 people found
this helpful
Always responded to queries and forwarded communications between myself and the landlord quickly. Periodic maintenance/inspections and final checkout were straightforward....
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“Best agency...”

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Aug 31,2018
Minithumbup
Gurwin
By: 'Tom Wyness'
Aug 31,2018
0 people found
this helpful
With 48 hours before moving in to a property with another agency, we were turned away. Fortunately with the expertise of Gurwin Heer (and Amira) we were able to find a new property with Austin D'arcy under extremely tight time constraints and the move in process ...
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Comment on agent fees
Austin D'arcy's fees were HALF that of the previous agency who were utterly useless and backed out on us with 2 days before move in.
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“Friendly and efficient. 100% satisfied!...”

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Aug 31,2018
Minithumbup
Gurwin
By: 'Dan'
Aug 31,2018
0 people found
this helpful
I have been renting for 3 years through Austin Darcy and they have been excellent. Any issues have been sorted straight away, service is polite and jobs are done without any messing about. Very satisfied and I would recommend to others....
read full review
Comment on agent fees
Fees are good. Rent has not increased.
Was this helpful? Yes

“He is super!...”

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Apr 13,2018
Minithumbdown
Gurwin
By: 'Eliana'
Apr 13,2018
0 people found
this helpful
Gurwin is very passionate about his job and he is always prompt, polite and thorough! I am absolutely happy and it must admit that it is hard to find such a customer service nowadays....
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“Excellent...”

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Apr 03,2018
Minithumbup
Gurwin
By: 'Irina'
Apr 03,2018
0 people found
this helpful
I would highly recommend Anna Taraciuc. She is extremely helpful, quick in communicating, efficient, professional, very polite and always reliable!...
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Comment on agent fees
The fees are fair
Was this helpful? Yes

“Very efficient service and always promptly reply. Anna is friendly ......”

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Mar 10,2018
Minithumbup
Gurwin
By: 'Kai'
Mar 10,2018
0 people found
this helpful
Very efficient service and always promptly reply. Anna is friendly and helped a lot in negotiations. Thank you once again and it is highly recommended....
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Comment on agent fees
Good
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“Anna was very helpful and supporting during whole process starting ......”

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Feb 26,2018
Minithumbup
By: 'Kaya'
Feb 26,2018
0 people found
this helpful
Anna was very helpful and supporting during whole process starting on viewing the property to manging all applying process through moving. I really enjoyed her help and I can highly recommend her help as an agent....
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“Fantastic agents, got into my new flat very quickly and ......”

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Feb 12,2018
Minithumbup
Gurwin
By: 'AM'
Feb 12,2018
0 people found
this helpful
Fantastic agents, got into my new flat very quickly and was stress free. All my requests have been resolved super fast and I will definitely use Austin D'Arcy again, Gurwin is really helpful and always pleasant....
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Comment on agent fees
Reasonable compared to other agents but I do believe there should be no additional fees for tenants as recommended by the government.
Was this helpful? Yes

“Really helpful and fast letting. Both Gurwin and Anna always ......”

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Feb 12,2018
Minithumbup
Gurwin
By: 'Guilherme Brandao'
Feb 12,2018
0 people found
this helpful
Really helpful and fast letting. Both Gurwin and Anna always being prompt to help and to answer any queries. Would definitely recommend...
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“Both Anna and Gurwin has showed their being very professional. ......”

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Feb 12,2018
Minithumbup
Gurwin
By: 'Diana'
Feb 12,2018
0 people found
this helpful
Both Anna and Gurwin has showed their being very professional. Any time we had something to discuss about, they were there listening and very fast when something needed to be fixed...
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“The Gurwin very quick and good does his job. Very ......”

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Dec 25,2017
Minithumbup
Gurwin
By: 'belapko'
Dec 25,2017
0 people found
this helpful
The Gurwin very quick and good does his job. Very good communication. With pleasure I will to ask him about any help in the future....
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“Helpfull as usual if we have even the smallest problem ......”

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Dec 13,2017
Minithumbup
Gurwin
By: 'Simo'
Dec 13,2017
0 people found
this helpful
Helpfull as usual if we have even the smallest problem they are always ready to help. 7 year in London and I've been with more then 10 agency, but untill now Austin D'arcy in Shepherd Bush is been the best!!!!!...
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Comment on agent fees
Nothing bad to say just great things!!!
Was this helpful? Yes

“Dealing with both Anna and Gurwin was such a pleasant ......”

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Oct 31,2017
Minithumbup
Gurwin
By: 'Mel-S'
Oct 31,2017
0 people found
this helpful
Dealing with both Anna and Gurwin was such a pleasant experience. They were, and still are, extremely responsive and professional. I feel so lucky to have such great agents and with me throughout this tenancy....
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Comment on agent fees
I feel they were reasonable
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“The team at Austin D'Arcy were great in helping us ......”

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Oct 17,2017
Minithumbup
Gurwin
By: 'ETaylor'
Oct 17,2017
0 people found
this helpful
The team at Austin D'Arcy were great in helping us move up to London. If there were any issues with the house, they were prompt in getting them fixed. One thing I really appreciated was the fact that they were very fast at replying to ...
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Comment on agent fees
Compared with other agents the fees were not bad.
Was this helpful? Yes

“We were looking to move into a new property as ......”

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Oct 02,2017
Minithumbup
By: 'sotiroula'
Oct 02,2017
0 people found
this helpful
We were looking to move into a new property as quickly as possible. We found a property we liked through Austin D'arcy, and they were, thankfully, able to get everything sorted out within a little less than two weeks. The staff were really helpful and ...
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“We recently moved into a house in East Acton which ......”

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Sep 21,2017
Minithumbup
Gurwin
By: 'Grace'
Sep 21,2017
0 people found
this helpful
We recently moved into a house in East Acton which is being managed by Austin D'arcy. We are so impressed with the service that has been provided by this agency, including the management of documents we had to sign and the excellent and polite customer ...
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“Very impressed with service, agents responded promptly to any issues ......”

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Sep 19,2017
Minithumbup
By: 'PandaBear'
Sep 19,2017
0 people found
this helpful
Very impressed with service, agents responded promptly to any issues we had with the property and those issues were solved as quickly as possible. Property management was well organised with inventory and checkout both well run. Very impressed with service overall....
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“Great service, I have been using Austin D'ARCY for years. ......”

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Aug 30,2017
Minithumbup
Gurwin
By: 'Yatin'
Aug 30,2017
0 people found
this helpful
Great service, I have been using Austin D'ARCY for years. They offer full management services for the rental market with efficiency....
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Comment on agent fees
Very reasonable rates.
Was this helpful? Yes

“We had no real issues with Austin Darcy, and we ......”

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Aug 29,2017
Minithumbup
Gurwin
By: 'csg'
Aug 29,2017
0 people found
this helpful
We had no real issues with Austin Darcy, and we were ok with their responses and actions. Would recommend, as we had a fair business....
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Comment on agent fees
ok
Was this helpful? Yes

“Very good in dealing with issues and keeps me informed ......”

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Aug 29,2017
Minithumbup
Gurwin
By: 'Amrik'
Aug 29,2017
0 people found
this helpful
Very good in dealing with issues and keeps me informed in a timely manner. Great management. The suppliers are quite reliable....
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Comment on agent fees
Fees are middle of the market
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“They are very professionals and everytime I had a problem ......”

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Aug 29,2017
Minithumbup
Gurwin
By: 'Cristina'
Aug 29,2017
0 people found
this helpful
They are very professionals and everytime I had a problem they were there to help. The fees are not too high. I highly recommend this agency....
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Comment on agent fees
The fees was good for the service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Stage One – Contact member of team you have been dealing with

We receive very few complaints, however we understand that sometimes things don’t go exactly to plan and occasionally go wrong. If this occurs, we encourage you to try and resolve the situation with the member of our team you have been dealing with.
Stage Two – Contact Manager

If we are unable to resolve the situation at Stage 1, you may refer the case to the Manager. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1.

The member of team will provide you with the manager’s name and contact details. Alternatively you may write to the Manager at: info@austindarcy.co.uk. We will acknowledge the complaint within three working days of receipt and work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – Contact Director

If you still remain dissatisfied and wish to further escalate your complaint, you may then write to the Director via post to the following address:
6 Shepherds Bush Road, London, W6 7PJ.
Stage Four – Contact The Property Ombudsman

If you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS) at www.tpos.co.uk
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within six months of the date of the final proposed resolution from us. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
Last updated at 12:04 PM 27/10/2017 by allAgents

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Austin D'arcy

Branch - Shepherds Bush London, London, W6