“Nice staff, terrible agent...”
2 Star Review
Aug 31,2018
By:
'Rob'
Aug 31,2018
Branch: Manchester, 289-291 Deansgate
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: No
Postcode: M4
Branch: Manchester, 289-291 Deansgate
Lettings (as a Tenant)
Rent PCM: £895
Postcode: M4
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people found
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The staff were always very friendly and offering in assistance (the reason for the extra star) but the reality of the service was terrible.
They were totally, and 2 months after leaving the property remain totally, unable to contact their landlord. Several issues around the property were thus never addressed including a dishwasher that we were advised by an engineer "never to turn on under any circumstances".
Ive been in contact with the staff so often over one thing or another its frankly been a bit ridiculous.
The final insult is they now want £25 to return overpaid rent. The first time Ive -ever- heard of a letting agent trying to charge for settling the final balance of an account.
They tried to soften the blow by saying theyd return it for free with the deposit if I waited, would have been more convincing if several members of staff hadnt already advised me Im probably going to have to challenge for my deposit back. Because they dont expect to be able to contact the landlord to finalize the move-out.
So as it stands we are 2 months out of our tenancy and they still have £2000 of my money.
I would most certainly not recommend.
Comment on agent fees
Its expensive but thats hardly surprising for Central Manchester.
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