“Poor! Avoid at all costs.......”
1 Star Review
Sep 03,2018
By:
'Colchester'
Sep 03,2018
Branch: Colchester, 1 Tollgate East
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CO3
Branch: Colchester, 1 Tollgate East
Sales (Prospective customer)
Postcode: CO3
2
people found
this helpful
Very disappointed in FW, expected much more from an established agent. Poor communication, a complete lack of desire to sell our property and no appetite to resolve issues we raised regarding their performance, more like a denial of any short comings on their part. Based on their charges, poor service, poor time keeping, lack of personal touch with buyers and eagerness to reduce our property price to under market value, this agent wants to get paid for doing as little as possible to earn their fee. They are a glorified reception service for potential buyers. With service as poor as this I can see why Purple Bricks is becoming so popular. We however prefer the personal touch of working with an agent, there are much better agents out there, avoid Fenn Wright. We provided 2 clear opportunities to resolve these issues, but from the tone and nature of response from the agents they had no intention of working with us to resolve our concerns. Moving to a new agent was our only solution.
Comment on agent fees
Expensive for what you get for your money. We cancelled our agreement and have no intention of continuing this relationship.
2
people found
this helpful
Was this helpful?
Yes