Mitcham, CR4
4.8/5, 141 reviews
98% recommended
91% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
91% lettings fee satisfaction
Goodfellows - Click to Visit Our Website

“Trying times...”

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Sep 01,2018
Minithumbup
Jamie
D
By: 'Satisfied Customer'
Sep 01,2018
0 people found
this helpful
Good support from Goodfellows, always polite and courteous. They made every effort to resolve issues when they arose. Particularly when our first buyer dropped out and again at the end when we experienced a delay.
Comment on agent fees
Good
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Opening Hours
Address

Goodfellows
7-8 Fairgreen Parade
Mitcham
Surrey
CR4 3NA
020 8646 8686

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 98% £26,150 £455,000
Lettings 92% 91% £650 £2,380
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
25 1 46 0 43 1 21 0 3 1
Areas covered
  • CR4
  • SW16
  • SW17
  • SW19
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Very Helpful...”

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Dec 07,2019
Minithumbup
By: 'Pauline Payne'
Dec 07,2019
0 people found
this helpful
Gareth was most helpful in securing new tenants for my property with great speed. He was always available if I needed him to answer questions. Most helpful....
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“highly recommend...”

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Oct 17,2019
Minithumbup
Jamie
James
By: 'Mrs E'
Oct 17,2019
0 people found
this helpful
Jamie and his team dealt with our sale quickly, efficiently and professionally. Their communication was good and they definitely worked hard to achieve our sale...
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“Dreadful management. Works not done for months...”

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Sep 20,2019
Minithumbdown
Nelson
By: 'Victoria Downes'
Sep 20,2019
0 people found
this helpful
Absolutely dreadful experience to date. As a landlord I signed with your move last year who were fantastic till xmas but then went totally silent for 3 months and stopped responding to my messages re works that I had approved etc until march when I was ...
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“good service...”

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Sep 19,2019
Minithumbup
By: 'andrew gobby'
Sep 19,2019
0 people found
this helpful
great service sold the house quickly staff very helpful conveyance service is ok eway app is very annoying and needs to be overhauled...
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“Fantastic Team. Especially Jamie, Jonathan an......”

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Sep 03,2019
Minithumbup
By: 'Edward Boakye'
Sep 03,2019
0 people found
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Fantastic Team. Especially Jamie, Jonathan and James. They were very swift selling my property within a shortest time. I don't know how to thank you guys for your fantastic work. Jamie and Jonathan were marvelous ....
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“First class service...”

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Aug 06,2019
Minithumbup
Jamie
By: 'Dave Gothard'
Aug 06,2019
0 people found
this helpful
We were very impressed with the professionalism of this business. Jamie had prepared a fair sales price through comparisons to other properties in the area and a strategy to sell the property quickly. He and his team arranged very quickly plenty of viewings. We were ...
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“Faultless...”

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Jul 11,2019
Minithumbup
James
Cathi
By: 'Lisa Lopez'
Jul 11,2019
0 people found
this helpful
Goodfellows Mitcham have been absolutely brilliant with the sale of our home. We had many ups and downs due to losing our buyers on more than one occasion and Goodfellows were able to sell our house again within a few days each time. They work ...
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“Best estate agent I've ever dealt with in Lon......”

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Jul 03,2019
Minithumbup
By: 'Alexander Smith'
Jul 03,2019
0 people found
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Best estate agent I've ever dealt with in London. Despite our landlord being a pain, Goodfellows, and specifically Kelly Burton at the property management team have both been very helpful!...
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“Letting whit Goodfellows...”

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Jul 01,2019
Minithumbup
Gareth
By: 'CONSTANTIN MANOLACHE'
Jul 01,2019
0 people found
this helpful
I am happy with all services provided by Gareth from Goodfellows during the period we was looking to rent a flat....
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“Goodfellows took over the sale of our propert......”

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Jun 21,2019
Minithumbup
James
By: 'Ruby Stephens'
Jun 21,2019
0 people found
this helpful
Goodfellows took over the sale of our property following the restructuring of of our previous agents. James and his colleagues dealt with the sale with unobtrusive efficiency. Thank you to the Mitcham team....
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“Kanika is amazing...”

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May 29,2019
Minithumbup
By: 'Satie'
May 29,2019
0 people found
this helpful
Kanika Williams is the most helpful staff member I have had the pleasure of speaking to. Kind, warm and patient, she helped me by writing a truly lovely reference. I am so grateful for all her help and hopefully will have the pleasure of speaking ...
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“A great experience working with Gareth and Nelson. The attention to the needs and requirements of renting out the flat was taken on board througout...”

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Mar 29,2019
Minithumbup
Gareth
Nelson
By: 'Miss Patel'
Mar 29,2019
0 people found
this helpful
Gareth was very helpful and communicated regularly on progress including ensuring that all requirements were addressed. He was able to secure a tenant within a day of the property being on market. It was a hassle free experience and that is down to the great ...
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“Knowledgeable of the area and efficient....”

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Mar 20,2019
Minithumbup
James
By: 'May Thet Aung'
Mar 20,2019
0 people found
this helpful
We purchased a property through Goodfellows and James did all the chasing for us. The rest of the team were also helpful and kept us informed of the situation during the waiting period. Thank you very much to James and the team for your hard ...
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“Cathi Musgrove...”

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Feb 01,2019
Minithumbup
Cathi
By: 'Barbara and Val'
Feb 01,2019
0 people found
this helpful
Cathi is by far one of the most hard working, committed and professional people we've met. My house move was very complex and we had very tight deadlines. Cathi put in what we believe to be the most extra effort to see that we were ...
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Comment on agent fees
We were buying so no fees involved.
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“Excellent...”

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Feb 01,2019
Minithumbup
Cathi
James
By: 'Maggie M'
Feb 01,2019
0 people found
this helpful
The sale of my property was initially by Cathi followed by James. From the outset they were professional in every aspect of their job explaining each step of the sale. Extra thanks to James for his perseverance in continuing to find our buyer. Top Mark's ...
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Comment on agent fees
Agents fees covered the professionalism of the company.
Was this helpful? Yes

“If you are looking for a Genuine , responsive and professional estate agent - the person to see is Cathi .Thank you for your relentless effort !...”

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Jan 30,2019
Minithumbup
Cathi
By: 'Tee'
Jan 30,2019
0 people found
this helpful
Property was sold under the supervision of Cathi . A genuinely kind , polite and knowledgeable lady who shared her knowledge and offered the best advice that facilitated a swift sale . I could not ask for more from Cathi and her team at Mitcham Goodfellows. Highly recommend!...
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Comment on agent fees
Definitely Good Value for Money ! I will use Goodfellows Mitcham Again ?
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“Estate agents...”

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Jan 23,2019
Minithumbup
Cathi
Kieran
By: 'E&E'
Jan 23,2019
0 people found
this helpful
Good service all under one roof. Easy to access them, and prompt replies to emails. Very helpful in securing a suitable mortgage deal taking into account our circumstances. Helped to organise a smooth purchase. Would use them again....
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Comment on agent fees
N/A
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“Good Customer Experience...”

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Nov 23,2018
Minithumbup
By: 'Cedric W-N'
Nov 23,2018
0 people found
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Finding the right property to rent can be a pain, considering key factors of location and monthly rate, but with the right Lettings Negotiator things can be made really easy. Chanade Patrick is very knowledgeable, patient and objective in providing her expertise to aid the ...
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Comment on agent fees
Good
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“Thanks to Gareth...”

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Nov 23,2018
Minithumbup
Gareth
Nelson
By: 'Delyana Raykova'
Nov 23,2018
0 people found
this helpful
I would like to thank Gareth, the agent from the Goodfellows Mitcham office, for his warm and helpful attitude. He eagerly assisted with any issue or question I had and helped me prepare all relevant documents. Gareth made me feel calm and confident everything will ...
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“Excellent - extra mile...”

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Nov 07,2018
Minithumbup
Jamie
By: 'Aleesia'
Nov 07,2018
0 people found
this helpful
I cannot recommend enough Jamie Ford to anyone looking to buy their own home. Efficient, professional and goes the extra mile each time you need him. An exemplary agent by miles and a key asset to Goodfellows!! We had some issues with the vendor and ...
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Comment on agent fees
We did not have to pay any fees as we were buying
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“SALE OF PROPERTY...”

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Nov 06,2018
Minithumbup
D
By: 'Suren Rajasooriar'
Nov 06,2018
0 people found
this helpful
Goodfellows recently sold our property in Mitcham. From start to completion was only 3 months which is excellent under the current market conditions. Damian Wolowski was my contact and he was excellent in all awys from agreeing a price and making sure everything went through smoothly....
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Comment on agent fees
No complains on this front
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“Sale...”

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Nov 06,2018
Minithumbdown
Mark
By: 'Manfred'
Nov 06,2018
0 people found
this helpful
Overvalued to get business. Did not update when buyers chain collapsed. Could have been far more pro active to keep up to date with chain...
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Comment on agent fees
Normal
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By: Stephen Offield
Nov 08, 2018
View all comments (1)
Dear Manfred, I am sorry that you felt the service we provided was not up to standard, we pride ourselves on our customer service that we offer. If possible, could you please email me direct at Stephen.Offield@goodfellows.co.uk with the property address so I can investigate further? Kind Regards Stephen Offield. ...

“Professional and very helpful...”

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Oct 04,2018
Minithumbup
D
By: 'Kris'
Oct 04,2018
0 people found
this helpful
As a buyer our experience with Goodfellows, and Damian in particular, has been fantastic. Having them help us to find a new home - service was really efficient and found them easy to deal with. Damian and Goodfellows helped us through the whole process more ...
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“I could not have received a better service....”

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Sep 27,2018
Minithumbup
D
Kieran
By: 'Fj'
Sep 27,2018
0 people found
this helpful
Dami¡n you are amazing. Thank you so much!l for your help all the time. Kieran, thank you for your help. I could not be happier with my house....
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Comment on agent fees
Good.
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“Good...”

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Sep 26,2018
Minithumbup
Mark
By: 'Leonora'
Sep 26,2018
0 people found
this helpful
Thanks Mark for the sale of 147 Wide Way and the purchase of 55 Castleton Road. You're very supportive and understanding also very professional....
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Comment on agent fees
Good
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Staff picture Nelson
(58)
Staff picture D
(31)
Staff picture Gareth
(19)
Staff picture Jamie
(15)
Staff picture Cathi
(13)
Staff picture James
(10)
Staff picture Kieran
(7)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:12 PM 08/11/2017 by allAgents

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Goodfellows

Branch - Mitcham, CR4