Aug 31,2018
By: 'Anon'
Aug 31,2018
2 people found
this helpful
We have rented flats for the past 3 years and never had any issue with a letting agent or landlord until using this company.

From the day we signed on the dotted line RA Flatt were nothing but unhelpful. Missing inventory items were disputed and a battle to replace within two weeks of moving in. Issues throughout the year were dealt with poorly and inefficiently. Staff were rude on the phone and communication was generally poor. An example of the inconsideration of staff is that there were always parking issues at he property, yet when the letting agent came to visit i.e. show around prospective tenants they parked in tenant spaces and not on the road which stops the people who live there parking on their own driveway.

Have never been so glad to move out of a property. The landlord seemed like a reasonable man when we met him, it's a shame we had to go through the agents.
Comment on agent fees
This agents fees are fairly standard. However I strongly disagree with a £36 end of tenancy inspection fee. Every other estate agent I've dealt with this fee has not existed as it's been considered as part of the agents job!!
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RA Flatt

28 Hewlett Road Cheltenham Cheltenham, Gloucester
GL52 6AA

01242 250982

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