RA Flatt
Gloucester, Cheltenham, GL52
3.5/5, 15 reviews
60% recommended
60% lettings valuation accuracy
75% lettings fee satisfaction



Property Features

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“Beware...”

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Aug 31,2018
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By: 'Anon'
Aug 31,2018
5 people found
this helpful
We have rented flats for the past 3 years and never had any issue with a letting agent or landlord until using this company.

From the day we signed on the dotted line RA Flatt were nothing but unhelpful. Missing inventory items were disputed and a battle to replace within two weeks of moving in. Issues throughout the year were dealt with poorly and inefficiently. Staff were rude on the phone and communication was generally poor. An example of the inconsideration of staff is that there were always parking issues at he property, yet when the letting agent came to visit i.e. show around prospective tenants they parked in tenant spaces and not on the road which stops the people who live there parking on their own driveway.

Have never been so glad to move out of a property. The landlord seemed like a reasonable man when we met him, it's a shame we had to go through the agents.
Comment on agent fees
This agents fees are fairly standard. However I strongly disagree with a £36 end of tenancy inspection fee. Every other estate agent I've dealt with this fee has not existed as it's been considered as part of the agents job!!
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Opening Hours
Address

RA Flatt
28 Hewlett Road
Cheltenham
Gloucestershire
GL52 6AA
01242 250982

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 60% 75% £450 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 6 4 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“R A Flatt is ran by the nicest people u could......”

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Mar 28,2024
Minithumbup
By: 'Rob'
Mar 28,2024
0 people found
this helpful
R A Flatt is ran by the nicest people u could ever meet who are very helpful, understanding, patient and get everything done once it needs to be. Will recommend them to anyone....
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“quick replies to emails and very helpful and ......”

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Aug 03,2023
Minithumbup
Rachel
By: 'Marcus Gordon Hudson'
Aug 03,2023
0 people found
this helpful
quick replies to emails and very helpful and positive feed back...
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“So helpful and extremely knowledgeable Rachel......”

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Jul 13,2023
Minithumbup
Rachel
By: 'John'
Jul 13,2023
0 people found
this helpful
So helpful and extremely knowledgeable Rachel was a diamond and looked after me so well....
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“Top Agent...”

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Jul 13,2023
Minithumbup
John
By: 'Daniel Blake'
Jul 13,2023
0 people found
this helpful
Top agent, managed to secure the best price for my property with high demand for tenants. John the owner was helpful and guided me in how best to present the property and upgrades to ensure everything was in line with lettings legislation. Tinha and Rachel ...
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“Really helpful and proactive staff, dealt wit......”

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Jul 13,2023
Minithumbup
By: 'TG'
Jul 13,2023
0 people found
this helpful
Really helpful and proactive staff, dealt with any query and maintenance swiftly...
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“Highly recommended...”

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Jul 12,2023
Minithumbup
John
By: 'Rachel'
Jul 12,2023
0 people found
this helpful
John and the team were incredibly helpful throughout the whole renting process. As a first time renter I was quite nervous but a lovely lady showed me around the property and answered all questions I had with great knowledge They also dealt with maintenance incredibly ...
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“To be honest, this is a small but brilliant l......”

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Apr 21,2022
Minithumbup
By: 'Sam'
Apr 21,2022
0 people found
this helpful
To be honest, this is a small but brilliant letting agency - the best I've dealt with in Gloucestershire by far (out of three that I've been with). They're fair, reasonable and attentive when needed. The first agency not to try to rip me off ...
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“Avoid if you are a tenant....”

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Mar 02,2022
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By: 'Angry tenant'
Mar 02,2022
3 people found
this helpful
Avoid if you are a tenant. They speak to you as if you are a piece of dirt. They make the assumption that tenants aren’t to be believed. Office manager is the worst and needs training in customer service....
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“The worst agency I have ever gone through! Th......”

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Feb 06,2021
Minithumbdown
Loyda
By: 'Anna'
Feb 06,2021
5 people found
this helpful
The worst agency I have ever gone through! They take your holding deposit, make you think everything is going well and that there will be no problems , and then last minute find a reason to not let the property to you and withhold your deposit. ...
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“RA Flatt have managed a property of ours for a ......”

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Sep 26,2020
Minithumbup
John
By: 'Mrs'
Sep 26,2020
0 people found
this helpful
RA Flatt have managed a property of ours for a few years now and due to the excellent service we’ve always received I recently spoke to them about managing a new property we've purchased. Everything has always been handled with care and the knowledge ...
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“Absolutely dreadful agents to be dealing with......”

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Aug 02,2020
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Loyda
By: 'Lynda'
Aug 02,2020
4 people found
this helpful
Absolutely dreadful agents to be dealing with. Unpleasant customer service and very rigid thinking. These ppl are in the business of cashing in but providing very little of value for tenants. Seems they actually enjoy and get some sort of weird kick out of being ...
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“Beware...”

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Aug 31,2018
Minithumbdown
By: 'Anon'
Aug 31,2018
5 people found
this helpful
We have rented flats for the past 3 years and never had any issue with a letting agent or landlord until using this company. From the day we signed on the dotted line RA Flatt were nothing but unhelpful. Missing inventory items were disputed and a ...
read full review
Comment on agent fees
This agents fees are fairly standard. However I strongly disagree with a £36 end of tenancy inspection fee. Every other estate agent I've dealt with this fee has not existed as it's been considered as part of the agents job!!
Was this helpful? Yes

“I have never been so disappointed in a service received ......”

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Nov 06,2015
Minithumbdown
Loyda
By: 'Anon'
Nov 06,2015
9 people found
this helpful
I have never been so disappointed in a service received by a letting agent. On and off for 10 years I have let properties and never have I encountered such unprofessional behaviour before. I would strongly advise anyone thinking of going with RA Flatt to think ...
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What agent could do to change your mind?
I have never been so disappointed in a service received by a letting agent. On and off for 10 years I have let properties and never have I encountered such unprofessional behaviour before. I would strongly advise anyone thinking of going with RA Flatt to think twice as once you are signed and become a tenant they want nothing to do with you or to help you. Some of the encounters we have had since letting a property for the last 3 years have been laughable. From being locked in our bedroom due to a fault with handles on the doors, we were told that they had no workmen who could come out to us until Monday baring in mind this was Saturday. Not quite sure if they thought we had a supply of food tucked away in the bedroom for the weekend. Once we moved out of the property employees of RA Flatt have been incredibly unhelpful and unbelievably challenging. They have made up a list of wear and tare items so that they can with hold our deposit due to the fact the deposit dispute service is a free of claim service which in my opinion they are miss using. We went above and beyond as tenants paying for professional cleaning throughout yet they still disputed this and treated our cleaners terribly. A word of advice research your letting agent prior to letting a property.
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“Quick, efficient, not as extortionate as most estate agents. Get ......”

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Jul 10,2014
Minithumbup
By: 'Hannah'
Jul 10,2014
2 people found
this helpful
Quick, efficient, not as extortionate as most estate agents. Get the job done which is exactly what you want from an estate agent!...
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By: Jasmine
Jun 14, 2018
View all comments (1)
And I must assume that you have been told to say this on here? I have not rented from them but the service is absolutely shocking! They are act there very unprofessionally and like none of the employees actually want to work there. I have not gone for the property purely because of the service I have received only at the stage of booking the viewing to visiting the property. ...

“Possibly the worst estate agent I have ever been with. ......”

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Jun 01,2014
Minithumbdown
Loyda
By: 'nsogorman'
Jun 01,2014
7 people found
this helpful
Possibly the worst estate agent I have ever been with. I would not recommend anyone to use them and I would advise everyone to avoid them, especially if they do not want to be ripped off. We ended up getting ripped off. The landlord unfortunately ...
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By: LW
Jul 01, 2014
View all comments (1)
Dear Nicole, I am sorry to find out you feel this way when your last email to us following the Final Inspection was so positive and in which you thanked us for the help we offered you during and after your tenancy. We have been in business for over 20 years and strive daily to offer our Tenants and Landlords a professional and dedicated service. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by RA Flatt, Cheltenham GL52 6AA



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