Hove, Brighton, BN3
4.8/5, 611 reviews
98% recommended
91% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
95% lettings fee satisfaction
SawyerandCo Sales and lettings

“great service...”

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Aug 31,2018
Minithumbup
Ashley
By: 'David'
Aug 31,2018
0 people found
this helpful
Very easy purchase.
Ashley was professional and courteous and the follow up service from the team was efficient and detailed. Additional visit requests to measure up pre-completion were given with no problem and Karen assisted greatly with this. thanks David
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purchaser
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Opening Hours
Address

Sawyer & Co
52 Church Road
Hove,Brighton
Brighton and Hove
BN3 2FN
01273 778844

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 97% £25,000 £890,000
Lettings 90% 95% £400 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
128 1 181 7 145 1 118 0 27 3
Areas covered
  • BN3
  • BN2
  • BN1
  • BN10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS TDS The Guild Relocation Agent Network
Latest Properties
Images & Videos

“This was my second time selling with Sawyer a......”

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Jan 10,2020
Minithumbup
Chris Sawyer
By: 'Helene Huggett'
Jan 10,2020
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This was my second time selling with Sawyer and Co and the service was outstanding. The staff were extremely polite and helpful and I would definitely recommend them. Please Thank everyone....
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“My experience with Sawyer & Co was really jus......”

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Jan 07,2020
Minithumbup
By: 'Richard Speaight'
Jan 07,2020
0 people found
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My experience with Sawyer & Co was really just with one person. Esme met me at a property I was viewing. I found her to be professional, well informed and with an empathetic nature. She made the stressful venture of finding a home a great deal ...
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“Esme of Sawyer & Co...”

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Jan 07,2020
Minithumbup
By: 'Sam Smith'
Jan 07,2020
0 people found
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Esme from the start was friendly, professional and interested in what I was looking for. Communication was fantastic, she even looked at other properties I may have been interested in, which resulted in the ideal home. Thanks a lot for your help! Sam...
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“Excellent Sales Service...”

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Dec 18,2019
Minithumbup
Bob
By: 'Philip Siegler'
Dec 18,2019
0 people found
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Sawyer & Co provided a first class service selling our property. From the outset they were in regular contact, always returned our calls, offered sensible advice along the way when needed and generally kept the whole sale process on track. It was a pleasure dealing with ...
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“Emma is an Agent with a nice and professional......”

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Dec 03,2019
Minithumbup
Emma
By: 'Franek Okrzes'
Dec 03,2019
0 people found
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Emma is an Agent with a nice and professionall aproach to tennants, for last 4 years she support me at every stage of my tennamcy. I highly recommend her service....
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“Great service throughout my experience with S......”

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Nov 19,2019
Minithumbup
By: 'Liam Hall'
Nov 19,2019
0 people found
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Great service throughout my experience with Sawyer and Co - extremely helpful and thorough when negotiating with my landlord. Esme was especially pleasant to deal with. Will use again and recommend....
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“When my partner & I were trying to find a pla......”

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Nov 14,2019
Minithumbup
Ellie
By: 'Holli Orford'
Nov 14,2019
0 people found
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When my partner & I were trying to find a place to rent in the local area, we came to Ellie for help at Sawyer & Co. Her professionalism and positive attitude towards her clients are second to none. She was always polite and went above and ...
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“Sawyer & Co handled the purchase of my flat...”

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Nov 13,2019
Minithumbup
Ellie
Ashley
By: 'Rebecca Hibbert'
Nov 13,2019
0 people found
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Sawyer & Co handled the sale on my recent flat purchase. From my very first viewing, all questions were answered and communication was excellent. This made the whole experience as stress free as possible. If I decide to sell in the future, I’d have no ...
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“I was always worried about renting out my fam......”

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Nov 12,2019
Minithumbup
Emma
By: 'Emily B'
Nov 12,2019
0 people found
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I was always worried about renting out my family home after the stories you hear but after having Sawyer & Co as my agent I have realised that as long as you choose a well established and transparent company then you will be treated well. Emma ...
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“Best agency in Brighton & Hove...”

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Nov 12,2019
Minithumbup
Emma
By: 'Happy Landlord'
Nov 12,2019
0 people found
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I have been working with Sawyer’s for 3 years now and I cannot recommend them enough. My point of contact is Emma and she always goes the extra mile. Thank you Sawyer’s....
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“Kerry-Anne has been amazing throughout the ti......”

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Nov 08,2019
Minithumbup
Kerry-Anne
By: 'Dan'
Nov 08,2019
0 people found
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Kerry-Anne has been amazing throughout the time we've used Saywer's as our letting agent. The tenants have always been great but any problem we've had has been dealt with quickly and efficiently. Kerry-Anne always goes over and above to help. I can't recommend Kerry-Anne and ...
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“We've worked with Sawyers for six years now. ......”

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Oct 30,2019
Minithumbup
Bob
Chris Sawyer
By: 'Robert Worthington'
Oct 30,2019
0 people found
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We've worked with Sawyers for six years now. They first helped us find tenants for our property and managed the tenancy, dealing with all aspects. They then recently helped us to sell the property, dealing with viewings, negotiations and the sale process. We would highly ...
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“So far my experience with Sawyer has been gre......”

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Oct 28,2019
Minithumbup
By: 'Sasha Hopkins'
Oct 28,2019
0 people found
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So far my experience with Sawyer has been great, in large part thanks to Esme who has been helping us since the start of the process. She has been more than helpful, and it's felt like she's genuinely wanted to help us find our new ...
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“Professional, helpful and friendly service fr......”

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Oct 22,2019
Minithumbup
By: 'Trudy Burns'
Oct 22,2019
0 people found
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Professional, helpful and friendly service from Esme Genner from initial viewings through to hand over to management team. Highly recommended!...
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“Top marks for Sawyer and Esme!...”

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Oct 22,2019
Minithumbup
By: 'oliver sillito'
Oct 22,2019
0 people found
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Esme has been helpful from the start of this process, making our life much easier by liaising with the landlord and current tenants to ensure and white good we need can be left behind. Sawyer were speedy with their responses and helped find us the ...
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“Fantastic service. Extremly friendly and prof......”

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Oct 22,2019
Minithumbup
By: 'Jennifer Schmidt-Petersen'
Oct 22,2019
0 people found
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Fantastic service. Extremly friendly and professional. I could not have asked for a better service. Thank you so much !...
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“We had Esme show us around the property we we......”

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Oct 17,2019
Minithumbup
By: 'Caitlin Bainbridge'
Oct 17,2019
0 people found
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We had Esme show us around the property we were looking to rent. She was so nice, calming and reassuring, she helped us all the way through the process and was extremely attentive. Couldnt of asked for a better experience....
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“Coming to Brighton for the first time, I knew......”

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Sep 12,2019
Minithumbup
Emma
By: 'Rakesh Dmello'
Sep 12,2019
0 people found
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Coming to Brighton for the first time, I knew this was the place to live. I approached many agents and Sawyer and Co were like a blessing in disguise. They gave me the perfect apt, as per my needs and took care of all the ...
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“I have been incredibly pleased with the servi......”

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Jul 21,2019
Minithumbup
By: 'CH Rooney'
Jul 21,2019
0 people found
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I have been incredibly pleased with the service my partner and I received from Sawyer & Co. Both staff who conducted our viewings were professional and helpful, and could not have done more to make sure all of our questions were answered. They knew what they ...
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“Fantastic service, thoroughly recommend Sawyer & Co...”

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Jul 16,2019
Minithumbup
Emma
By: 'Kate Hart'
Jul 16,2019
0 people found
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As a landlord, I had previously rented my property out with another agent which did not work well as they had a centralised maintenance department that was not in the Brighton area. Any repairs or maintenance took time as the agents were not familiar with ...
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“Excellent...”

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Jul 15,2019
Minithumbup
Katie
By: 'Lukas Meixner'
Jul 15,2019
0 people found
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Sawyer & Co has always been caring, quick to respond and very professional. Katie has been an excellent property manager. Thank you!...
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“Super helpful!...”

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Jun 04,2019
Minithumbup
By: 'Kate'
Jun 04,2019
0 people found
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During the purchase of our flat we had great experience dealing with Sawyer & Co. We had 4 viewings and John was always accomodating with the time slots convenient for us. All the replies were quite quick and Bob helped a lot with chasing both ours and ...
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“Very professional and efficient...”

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May 28,2019
Minithumbup
Katie
By: 'Paul, Hove'
May 28,2019
0 people found
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Katie was very professional and excellent at fast and efficient response to all communication and occasional issues. Five star service. Treated us as a tenant with equal courtesy and regard as a landlord so everything ran smoothly and was well looked after and managed....
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Comment on agent fees
Reasonable
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“Excellent!...”

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May 16,2019
Minithumbup
By: 'Basak'
May 16,2019
0 people found
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Joe is an excellent communicator. He made a huge effort to help us. He was so patient and understanding. He always replied us in an instant. Thank you for everything....
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“Thank you John Great service John dealt with my purchase ......”

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May 11,2019
Minithumbup
By: 'Hanaa'
May 11,2019
0 people found
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Thank you John Great service John dealt with my purchase a property in a very fast and effective way will definitely recommend his service. Also my thanks to Bob Beaken...
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Staff picture Kerry-Anne
(80)
Staff picture Chris Sawyer
(69)
Staff picture Ashley
(60)
Staff picture Katie
(55)
Staff picture Bob
(50)
Staff picture Emma
(43)
Staff picture Dominique
(20)
Staff picture Joe
(20)
Staff picture Adam
(18)
Staff picture Stuart
(12)
Staff picture Ellie

Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

Last updated on 10/06/2019, 5:51 PM by Jenny Owen - Head of Marketing

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure

As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:

Mr Adam Farrell
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.
Last updated at 10:20 AM 10/10/2017 by Katharine

Awards won by Sawyer & Co, Brighton BN3 2FN


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Sawyer & Co

Branch - Hove, Brighton, BN3