Liverpool North, Liverpool, L12
4.8/5, 271 reviews
95% recommended
95% sales valuation accuracy
98% sales fee satisfaction
86% lettings valuation accuracy
97% lettings fee satisfaction
Northwood UK | Estate Agents | Letting Agents

“Very professional and quick...”

Share on :
Aug 31,2018
Minithumbup
Rachel
By: 'Adelle'
Aug 31,2018
0 people found
this helpful
Excellent service, with a particular mention to Rachel who has been very thorough and quick in responding to any queries. Thank you 😊
Comment on agent fees
Goodness
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 98% £58,000 £545,000
Lettings 86% 97% £295 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
69 2 89 7 40 1 22 0 38 3
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS Move With Us
Latest Properties
Images & Videos

“Northwood Liverpool highly recommended...”

Share on :
Dec 08,2019
Minithumbup
Rachel
Ruth
By: 'Jamie Holmes'
Dec 08,2019
0 people found
this helpful
Ive just started a tenancy with Northwood Liverpool and can highly recommend them, each person ive dealt with has been very helpful. Rachel went through all the paperwork in a friendly and professional manner, and I'm sure she will deal with any issues that may ...
read full review
Was this helpful? Yes

“Been renting through Northwood for 3 years an......”

Share on :
Dec 06,2019
Minithumbup
Fran
By: 'Jemma'
Dec 06,2019
0 people found
this helpful
Been renting through Northwood for 3 years and just recently vacated my property. I have had a pleasant experience and found they are always able to answer my queries promptly. I have had many dealings with Fran and appreciate all her support and advice on the ...
read full review
Was this helpful? Yes

“Great service so far...”

Share on :
Dec 05,2019
Minithumbup
Ruth
By: 'Si Albert'
Dec 05,2019
0 people found
this helpful
It's early days but so far the service has been great. The team has been a pleasure to work with and the communications have been first class at every stage. Long may things continue in this way! Great work, well done and thank you Northwood ...
read full review
Was this helpful? Yes

“I have recently sold my house through Northwo......”

Share on :
Dec 05,2019
Minithumbup
Joanne
Kathy
By: 'Debbie Earp'
Dec 05,2019
0 people found
this helpful
I have recently sold my house through Northwood West Derby branch. I have been very pleased with the service received by the staff especially Kathy who has been amazing. I would highly recommend this company fir selling your property....
read full review
Was this helpful? Yes

“I have just purchased a property through nort......”

Share on :
Dec 05,2019
Minithumbup
Kathy
By: 'Sandra hopkins'
Dec 05,2019
0 people found
this helpful
I have just purchased a property through northwoods and cannot praise them enough. I would recommend them to anyone and the staff in westderby branch have been amazing. I would like to give Kathy a special mention because I have been really stressed buying a ...
read full review
Was this helpful? Yes

“Having been an Estate Agent myself, I was sur......”

Share on :
Dec 05,2019
Minithumbup
Kathy
By: 'Justin Wilkins'
Dec 05,2019
0 people found
this helpful
Having been an Estate Agent myself, I was surprised by the poor service that most other estate agents gave in Liverpool. However, this is not the case with Northwood. Kathy made everything a great experience - from arranging viewings, placing an offer, right through to ...
read full review
Was this helpful? Yes

“Made initial contact with Northwood as not ha......”

Share on :
Nov 28,2019
Minithumbup
Joanne
By: 'T Farrell'
Nov 28,2019
0 people found
this helpful
Made initial contact with Northwood as not had a great experience with other estate agents. Joanne Smith gave us a lot of advice in selling our house and we have had many viewings with really positive feedback and results. The Northwood staff have been tremendous ...
read full review
Was this helpful? Yes

“Responsive and supportive...”

Share on :
Nov 27,2019
Minithumbup
Joanne
Kathy
By: 'Lynsey Unsworth'
Nov 27,2019
0 people found
this helpful
I am in the process of purchasing a property that is up for sale with Northwood. Jo and Kathy have been fantastic! Supportive, patient and responsive. Excellent service and really grateful for their help....
read full review
Was this helpful? Yes

“Guaranteed Rent scheme...”

Share on :
Nov 25,2019
Minithumbup
Joanne
Ruth
By: 'John Hay'
Nov 25,2019
0 people found
this helpful
We are currently in the process of entering our property into Northwood's Guaranteed Rent scheme. So far both Ruth and Jo have been great at explaining the process, handling our queries and keeping us up to date with what's going on in terms of viewings ...
read full review
Was this helpful? Yes

“Selling a property through Northwood has been......”

Share on :
Nov 22,2019
Minithumbup
Kathy
By: 'Doreen Hughan'
Nov 22,2019
0 people found
this helpful
Selling a property through Northwood has been a long and arduous task, BUT all delay was down to a legal problem outside the sale with our solicitors and not due to any actions by Northwood. I can only thank Kathy Gowland at Northwood for her ...
read full review
Was this helpful? Yes

“I contacted Northwood having failed to sell m......”

Share on :
Nov 22,2019
Minithumbup
Carol
By: 'Billy Dowling'
Nov 22,2019
0 people found
this helpful
I contacted Northwood having failed to sell my property with another agent . Joanne from Northwood met us at the property, gave us some really good advice on what we could do to help sell the property , we followed her advice and within a few weeks ...
read full review
Was this helpful? Yes

“Well impressed with Northwood’s guaranteed re......”

Share on :
Oct 17,2019
Minithumbup
By: 'Gerard lyons'
Oct 17,2019
0 people found
this helpful
Well impressed with Northwood’s guaranteed rent scheme. As a landlord in Liverpool it’s our first venture into the world of guaranteed rent. After meeting with peter from the west derby branch my main thought was would the rent still be paid to me ...
read full review
Was this helpful? Yes

“Exceptional service from a great team!!...”

Share on :
Oct 15,2019
Minithumbup
Carol
By: 'Shaji mathew'
Oct 15,2019
0 people found
this helpful
Right from the beginning we feel very personal to everyone in the office. Esply great great service from Peter. He is amazing. Thanks to everyone at Allerton office for helping us to put our property on rent....
read full review
Was this helpful? Yes

“A Big Thank You to Kathy Gowland...”

Share on :
Aug 08,2019
Minithumbdown
Kathy
By: 'Elizabeth McGregor'
Aug 08,2019
0 people found
this helpful
I would just like to say a big thank you to Kathy Gowland from the West Derby Office for all her assistance in arranging a viewing for a property we are interested in . Kathy was attentive and extremely helpful in contacting the vendor and arranging ...
read full review
Was this helpful? Yes

“I have found Northwood Estate Agents in West ......”

Share on :
Jul 02,2019
Minithumbdown
By: 'Dawn Lunt'
Jul 02,2019
0 people found
this helpful
I have found Northwood Estate Agents in West Derby to be one of the best Estate agents I have dealt with. As a landlord it is important to have a good relationship with the agent managing your property. I had a problem with inept work ...
read full review
Was this helpful? Yes

“I will have to give the staff at Northwood a......”

Share on :
Jun 24,2019
Minithumbup
By: 'T'
Jun 24,2019
0 people found
this helpful
I will have to give the staff at Northwood a 5 star for being accommodating, professional, helpful and exemplary customer service delivery. I tried various estate agents however Northwood are far the best of the bunch. I would like to say a big thank you to ...
read full review
Was this helpful? Yes

“brilliant service...”

Share on :
Jun 20,2019
Minithumbup
Emma
By: 'natalie tyrer'
Jun 20,2019
0 people found
this helpful
Brilliant service throughout entire process of letting my new property. This was my first time renting and Emma helped me with all my queries I had with no hesitation, her knowledge was on point. I would highly recommend using this agent....
read full review
Was this helpful? Yes

“Mr...”

Share on :
Jun 19,2019
Minithumbup
Rachel
By: 'Sherry'
Jun 19,2019
0 people found
this helpful
Good service from Northwood,i had couple of maintenance issues which i reported to Rachel and she sorted out straightaway and with the right attitude.very helpful.Same service expecting in future too....
read full review
Was this helpful? Yes

“Very helpful and professional...”

Share on :
Jun 14,2019
Minithumbup
Ellie-May
By: 'Mrs B'
Jun 14,2019
0 people found
this helpful
Although, unfortunately my property has not been sold, I have had very helpful and professional service from both Ellie-May and Joanne....
read full review
Was this helpful? Yes

“Excellent customer service...”

Share on :
Apr 23,2019
Minithumbup
Ruth
By: 'Tom'
Apr 23,2019
0 people found
this helpful
I would like to thank Ruth for her help guidance and advice in relation to me wanting to sign up for the guaranteed rent scheme, her honesty and integrity shone through Thank you Ruth Tom and family...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Debbie Earp
Jun 11, 2019
View all comments (2)
I would like to thank Joanne Smith for her help guidance and advice in relation to me wanting to sell my house. I would also like to thank Kathy in her guidance and advice on the offer I have had and help in helping arrange viewings. I have spoke to number of staff and they are all very helpful and would recommend Northwood to anyone wishing to sell their property. ...

“Very good service...”

Share on :
Apr 19,2019
Minithumbup
Rachel
By: 'KD'
Apr 19,2019
0 people found
this helpful
I am both impressed and grateful for the swift response and actioning of some repair works that needed doing at the property I am renting. I would certainly recommend Northwood to other prospective tenants as they are very good at replying to queries and writing ...
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
KD, It's great to hear that Rachael was able to help you so quickly. Thanks for your review. ...

“would recommend 100%...”

Share on :
Apr 17,2019
Minithumbup
By: 'patsy'
Apr 17,2019
0 people found
this helpful
very helpful and efficient. thanks jo, cathy and ellie for all the help and support that they gave us through a very stressful time. a special thanks to cathy for going above and beyond of what she had to do. would recommend 100%...
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Patsy, Thanks for your kind review. I'm really pleased that Cath and the sales team were able to help. ...

“Rachel's a star...”

Share on :
Apr 15,2019
Minithumbup
Rachel
By: 'Sue C'
Apr 15,2019
0 people found
this helpful
As a landlord I really appreciate Rachel's professional communication regarding any issues with my property. I am confident with her explanation and her advice or suggestions to resolve the issue which benefits the tenants quickly. Rachel always contacts me immediately to inform me about any ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Sue, Thanks for your review, it's great to hear that Rachel is providing such a good service. ...

“Excellent...”

Share on :
Mar 29,2019
Minithumbup
Ellie-May
By: 'Steph C'
Mar 29,2019
0 people found
this helpful
Thank you to Northwood especially Ellie-May for helping me with my search! If you're looking to rent or buy I would recommend speaking to the girls at Northwood...
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Steph, Thanks for your review. I'm pleased Ellie and the girls were able to help. ...

“Great service...”

Share on :
Mar 29,2019
Minithumbup
Ellie-May
By: 'Natalie'
Mar 29,2019
0 people found
this helpful
The service received was absolutely brilliant I dealt with a young girl Ellie an she couldn't of done more for me. She is a real asset to the business....
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Natalie, Thanks for your positive review. ...
Staff picture Ruth
(37)
Staff picture Ellie-May
(28)
Staff picture Rachel
(26)
Staff picture Emma
(25)
Staff picture Mark
(23)
Staff picture Peter
(21)
Staff picture Joanne
(21)
Staff picture Kathy
(15)
Staff picture Ellie
(11)
Staff picture Fran
(9)
Staff picture Julie
(5)
Staff picture Carol
(4)
Staff picture Matthew
(3)
picture is hidden Samuel Jeffries
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ


As Seen On

Get in touch with

Northwood

Branch - Liverpool North, Liverpool, L12