Queensferry Street, Edinburgh, EH2
4.9/5, 68 reviews
97% recommended
100% sales valuation accuracy
98% sales fee satisfaction
75% lettings valuation accuracy
86% lettings fee satisfaction
Braemore


Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Braemore Sales & Lettings
12 Queensferry Street
West End,Edinburgh
City of Edinburgh
EH2 4PG
0131 624 6667

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £106,000 £430,000
Lettings 75% 86% £675 £1,075
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 3 1 51 0 7 1 1 0
Areas covered
  • EH11
  • EH1
  • EH12
  • EH2
  • Edinburgh
  • EH3
  • West End
  • EH4
  • Morningside
  • EH5
  • Leith
  • EH6
  • Gorgie
  • EH7
  • Dalry
  • EH8
  • Merchiston
  • EH9
  • New Town
  • EH10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS
Latest Properties

No Properties

Images & Videos

“I have just sold my Edinburgh flat through Br......”

Share on :
Dec 10,2019
Minithumbup
Scott Webster
Donna Reape
By: 'eric simpson'
Dec 10,2019
0 people found
this helpful
I have just sold my Edinburgh flat through Braemore Sales. The team is very proactive and professional. They provided excellent service throughout from the first contact to the final sale - I give them 5 stars and can highly recommend them!!...
read full review
Was this helpful? Yes

“Great Viewing...”

Share on :
Nov 29,2019
Minithumbup
By: 'Simon Wanstall'
Nov 29,2019
0 people found
this helpful
Paul was very accommodating at our viewing, ensuring that we saw everything we needed to. He also gave sound advice about the property application process....
read full review
Was this helpful? Yes

“Outstanding service...”

Share on :
Nov 18,2019
Minithumbup
Donna Reape
By: 'Micheline H Brannan'
Nov 18,2019
0 people found
this helpful
Tzana and now Donna are amazing negotiators. They got the property on the market in a week and sold in less than two. It was beautifully presented. Despite some delicate situations regarding the property, they handled everything with great tact and gave me total peace ...
read full review
Was this helpful? Yes

“Home Sale...”

Share on :
Nov 03,2019
Minithumbup
By: 'Jan Coskun'
Nov 03,2019
0 people found
this helpful
Tzana and the team were amazing where professional and highly effective. Led by Tzana the team provided excellent service and ensure my interests where at the forefront of all decision and most importantly swiftly secured me the right price . I would use Braemore again and ...
read full review
Was this helpful? Yes

“Nice people, excellent service, no problems.,......”

Share on :
Oct 31,2019
Minithumbup
Donna Reape
By: 'David Hull'
Oct 31,2019
0 people found
this helpful
Nice people, excellent service, no problems., highly recommended, they sold our flat very quickly to a reliable buyer and communicated well throughout the process....
read full review
Was this helpful? Yes

“Emma Breach has provided an excellent and res......”

Share on :
Oct 30,2019
Minithumbup
By: 'Robin Little'
Oct 30,2019
0 people found
this helpful
Emma Breach has provided an excellent and responsive property management service, keeping me as landlord fully in the picture about maintenance needs and progress with work....
read full review
Was this helpful? Yes

“Braemore were very professional and enthusias......”

Share on :
Oct 30,2019
Minithumbup
Scott Webster
By: 'Sara Seaton'
Oct 30,2019
0 people found
this helpful
Braemore were very professional and enthusiastic from the start. They explained everything and were motivated to achieve a sale as quickly as possible. My property sold in 1 week which I was very happy with. I would definitely recommend them and use their service again myself....
read full review
Was this helpful? Yes

“Braemore were brilliant. Tzana Webster and he......”

Share on :
Oct 24,2019
Minithumbup
Marion Goffin
By: 'Nicola van Rijsbergen'
Oct 24,2019
0 people found
this helpful
Braemore were brilliant. Tzana Webster and her team were very professional, and fun to work with. They produced really beautiful publicity material - the photography was excellent, and the 3D walk through really looked great. My flat sold very quickly, and well above the valuation. ...
read full review
Was this helpful? Yes

“Great1 I did not have to lift a finger they d......”

Share on :
Oct 16,2019
Minithumbup
By: 'rosemary mcparland'
Oct 16,2019
0 people found
this helpful
Great1 I did not have to lift a finger they did everything. Got good prices very quickly. They are very pleasant....
read full review
Was this helpful? Yes

“We were very satisfied with the professional ......”

Share on :
Sep 30,2019
Minithumbup
Marion Goffin
By: 'Diana Hume'
Sep 30,2019
0 people found
this helpful
We were very satisfied with the professional service we received in selling our property. There were no issues and the property was sold in nine days....
read full review
Was this helpful? Yes

“Braemore managed the sale of our Edinburgh ap......”

Share on :
Sep 27,2019
Minithumbup
By: 'Joanna Melling'
Sep 27,2019
0 people found
this helpful
Braemore managed the sale of our Edinburgh apartment seamlessly from serving notice to the tenant through to managing the removal of the contents and the eventual sale. The marketing of the property was excellent and they kept us informed through every step of the process ...
read full review
Was this helpful? Yes

“Keep up the good work,...”

Share on :
Sep 25,2019
Minithumbup
Marion Goffin
By: 'Marion Stewart'
Sep 25,2019
0 people found
this helpful
When I first met Tzana and the team at Braemore I was put at ease by their friendly approach as I came with my questions about selling my flat. The team took me through the process and before I knew it my flat was on ...
read full review
Was this helpful? Yes

“Apartment was turned over in disgusting condi......”

Share on :
Sep 17,2019
Minithumbdown
By: 'Thomas Browning-O'Shea'
Sep 17,2019
0 people found
this helpful
Apartment was turned over in disgusting condition, constant smell of mold pervaded the property, complaints were ignored, flat was in such a poor state that a broken door trapped me in the place for an entire day....
read full review
Was this helpful? Yes

“We highly recommend Braemore Sale. This is......”

Share on :
Aug 29,2019
Minithumbup
Scott Webster
Marion Goffin
By: 'Mr & Mrs Crawford'
Aug 29,2019
0 people found
this helpful
We highly recommend Braemore Sale. This is the second time in a year that me and my husband have sold with Braemore and once again, they delivered a spectacular service and achieved a higher price than expected. Higher than the average going rates in the ...
read full review
Was this helpful? Yes

“A professional and enthusiastic service provi......”

Share on :
Aug 26,2019
Minithumbup
Scott Webster
By: 'A McLeod'
Aug 26,2019
0 people found
this helpful
A professional and enthusiastic service provided by an attentive team, headed up by Scott Webster. I chose Braemore to sell my property having seen several properties through other agents and solicitors. Their engagement to arrange a viewing and follow up was streaks above their competitors ...
read full review
Was this helpful? Yes

“Friendly, professional service...”

Share on :
Jul 31,2019
Minithumbup
By: 'Emma Maclean'
Jul 31,2019
0 people found
this helpful
Tzana from Braemore showed us a flat and was incredible. She had all the information we were looking for and was able to let us know lots of other things we hadn't even thought to ask!...
read full review
Was this helpful? Yes

“Very caring and helpful sales service...”

Share on :
Jul 31,2019
Minithumbup
By: 'B Crawford'
Jul 31,2019
0 people found
this helpful
We were very grateful to Tzana for the care she took in making the process as stress free as possible. I think we achieved a much better sale price with her help than we would have managed on our own. I would happily recommend Tzana's ...
read full review
Was this helpful? Yes

“I recently sold my flat in Edinburgh with Bra......”

Share on :
Jul 30,2019
Minithumbup
By: 'irene schuele'
Jul 30,2019
0 people found
this helpful
I recently sold my flat in Edinburgh with Braemore while living overseas. Tzana came recommended by a friend and was fantastic. She was proactive and ran the sale efficiently with good advice at every stage. When there was a delay due to the buyers’ finances ...
read full review
Was this helpful? Yes

“Friendly & professional...”

Share on :
Jul 22,2019
Minithumbup
Donna Reape
By: 'Paul Greenhalgh'
Jul 22,2019
1 people found
this helpful
Friendly & professional, Braemore helped me through each stage of the sales process allowing me to negotiate the various hurdles with ease. Tzana kept me up to date with progress throughout, she has excellent local knowledge and uses it to great effect!...
read full review
Was this helpful? Yes
By: Scott Webster
Jul 22, 2019
View all comments (1)
Thank you for your feedback Paul. We are delighted to hear of your experience with us and appreciate the opportunity to assist. Kind regards, ...

“Patient and Professional...”

Share on :
Jul 22,2019
Minithumbup
By: 'Christopher'
Jul 22,2019
1 people found
this helpful
Given the unique situation of the property in my case, Braemore was both patient and professional in making it happen. Highly recommend Braemore, Tzana was very helpful throughout the entire process and was professional in all interactions....
read full review
Was this helpful? Yes

“Brilliant from start to finish, best agent in......”

Share on :
Jul 12,2019
Minithumbup
Scott Webster
By: 'Alex Hancock'
Jul 12,2019
1 people found
this helpful
Brilliant from start to finish, best agent in Edinburgh! Achieved price well above asking and in a very short time....
read full review
Was this helpful? Yes
By: Scott Webster
Jul 22, 2019
View all comments (1)
Thank you for your feedback Alex. We are delighted to hear of your experience with us and appreciate the opportunity to assist. Kind regards, ...

“An excellent managing agent covering every as......”

Share on :
Jul 01,2019
Minithumbup
Jayme Jamieson
By: 'John Golby'
Jul 01,2019
0 people found
this helpful
An excellent managing agent covering every aspect of renting be it finding the right person to helping to get the flat ready in time. Two of the Ladies I've dealt with, Tzana & Jayme have been absolutely fantastic in their very professional behaviour and actually kept ...
read full review
Was this helpful? Yes
By: Scott Webster
Jul 22, 2019
View all comments (1)
Thank you for your feedback John. We are delighted to hear of your experience with us and appreciate the opportunity to assist. Kind regards, ...

“Great support over the years and on sale of property...”

Share on :
Jun 28,2019
Minithumbup
By: 'Gordon Craig'
Jun 28,2019
0 people found
this helpful
Our experience covers the full range of services from Braemore's start-up many years ago as our letting agency through to the sale of our property in Morningside. Over all those years, despite living abroad, we were able to let the property easily and deal with ...
read full review
Was this helpful? Yes
By: Scott Webster
Jul 22, 2019
View all comments (1)
Thank you for your feedback Gordon. We are delighted to hear of your experience with us and appreciate the opportunity to assist. Kind regards, ...

“I dealt with Braemore as a first time buyer a......”

Share on :
Jun 24,2019
Minithumbup
By: 'Tamlyn Watermeyer'
Jun 24,2019
0 people found
this helpful
I dealt with Braemore as a first time buyer and found their services exceptionally professional and friendly. I found them even more helpful than my solicitors especially when it came to explaining the process and expectations of moving in as a first time buyer. Tzana ...
read full review
Was this helpful? Yes

“From start to finish the whole Braemore team were absolutely ......”

Share on :
May 21,2019
Minithumbup
Donna Reape
By: 'Robert Pringle'
May 21,2019
2 people found
this helpful
From start to finish the whole Braemore team were absolutely first class. First class and extremely prompt service,clear and expert advice plus complete attention to detail Thanks to Tzana,Donna and Sam for their very pleasant and passionate approach to the whole selling process-I ...
read full review
Comment on agent fees
Value for money
Was this helpful? Yes
Staff picture Scott Webster
(61)
Staff picture Donna Reape
(30)
Staff picture Jayme Jamieson
(1)
Staff picture Marion Goffin
(12)
Staff picture Sophie Sleigh
(2)
Staff picture Sam Wilson
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

Awards won by Braemore Sales & Lettings, Edinburgh EH2 4PG


As Seen On

Get in touch with

Braemore Sales & Lettings

Branch - Queensferry Street, Edinburgh, EH2