Cambridge, CB24
5/5, 39 reviews
100% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction
Letting Agents Cambridge | Award Property Management

“Fabulous company to work with...”

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Aug 31,2018
Minithumbup
Andrew
By: 'First class compnay'
Aug 31,2018
2 people found
this helpful
We have worked with Andrew for 9 years now and he is fabulous to work with, I would highly recommend him and his company
Comment on agent fees
Very good
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Opening Hours
Address

Award Property Management
Compass House, Chivers Way
Histon,Cambridge
Cambridgeshire
CB24 9AD
01954 718660

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £400 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 0 11 0 0 0 0 0 6 0
Areas covered
  • CB24
  • PE26
  • CB25
  • Cambourne
  • CB23
  • Cambridge
  • CB1
  • Huntingdon
  • CB2
  • St Ives
  • CB3
  • Newmarket
  • CB4
  • Cambourne
  • PE19
  • St Neots
  • PE28
  • Ely
  • PE29
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Lettings TDS SAGEagent
Latest Properties

No Properties

“Like and trust the owner of the company...”

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Oct 25,2019
Minithumbup
Andrew
By: 'Jerry Alderson'
Oct 25,2019
1 people found
this helpful
I have known the owner of the company for a decade an trust him. He offers me useful independent advice about properties that he does not manage,...
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“Professional and reliable business partner...”

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Oct 24,2019
Minithumbup
Andrew
By: 'David Holroyd'
Oct 24,2019
0 people found
this helpful
Professional and reliable. More than able to manage a property for remote landlords. Excellent paperwork, reporting and accounting. Never late with rent payments....
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“Accolades for Award Property Management...”

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Oct 11,2019
Minithumbup
Andrew
Emily
By: 'Deborah Bernstein'
Oct 11,2019
0 people found
this helpful
For the past 12 years, Andrew Ward has served, with distinction, as my Property Manager. Integrity, honesty, timely responsiveness, consistent frank advice and guidance, and stellar customer service, are a few of the benefits and blessings I have received by having Award Property Management manage my ...
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“Highly recommend this agency. They could not......”

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Oct 02,2019
Minithumbup
Andrew
Jennifer
By: 'Jo Coales'
Oct 02,2019
0 people found
this helpful
Highly recommend this agency. They could not have been more helpful and kind when sorting out all the complications of moving into a new area. Any queries/problems (hardly any) were quickly addressed and sorted. A very professional organisation...
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“I cannot take the credit for finding Andrew, ......”

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Jul 28,2019
Minithumbup
Andrew
By: 'Jude Tustian'
Jul 28,2019
1 people found
this helpful
I cannot take the credit for finding Andrew, that belongs with my late husband, who was very impressed with the professional, accessible and friendly service that he provides and we were both delighted with the tenants that he arranged on our behalf. After my husband's ...
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“Excellent professional service...”

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May 07,2019
Minithumbup
Andrew
Jennifer
By: 'Juan Hidalgo'
May 07,2019
1 people found
this helpful
I have been renting for over 5 years in the UK and I must say Andrew and his team at Award Property Management are the best I have come across. They are sometimes a bit slow in replies but they will deal with day to day ...
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“Renting in St Neots...”

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Apr 30,2019
Minithumbup
Andrew
Jennifer
By: 'David'
Apr 30,2019
1 people found
this helpful
I have rented through Award property for just over the last two years. As an agent they were extremely helpful setting up the rental, and their high level of help, interest and concern continued throughout the whole term of the rental. I have used a ...
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Comment on agent fees
Reasonable
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“Award are a pleasure to deal with...”

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Feb 12,2019
Minithumbup
Andrew
Jennifer
By: 'GB and CH'
Feb 12,2019
0 people found
this helpful
We have had the pleasure of Award as our letting Agent for the last year and a half. Award have been very quick to jump on any issues we had and get them sorted. Award manages to turn the property around quickly when we first ...
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“Can't do enough to help...”

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Feb 01,2019
Minithumbup
Andrew
Jennifer
By: 'Nick & Val'
Feb 01,2019
1 people found
this helpful
We have worked with Andrew and his team for a few years now and have always found him most helpful and willing to go "that extra mile" for us. He is not only very knowledgeable himself but has a fantastic network of good reliable contacts ...
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Comment on agent fees
Excellent value especially considering the level of service
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“Continuity...”

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Jan 31,2019
Minithumbup
Andrew
By: 'Chris'
Jan 31,2019
1 people found
this helpful
I have worked with Andrew for some over 15 years. He has managed my properties with a professional and personal approach year on year. Always advising on legislation to keep both me and my tenants safe. He has a great sense of calm, and continuity needed ...
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Comment on agent fees
I believe his agents fees to be very fair
Was this helpful? Yes

“First class service...”

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Jan 26,2019
Minithumbup
Andrew
Jennifer
By: 'Elaine'
Jan 26,2019
0 people found
this helpful
Andrew and Jen have given us absolutely great service for over 3 years now. We are 100 % confident in their management of our property . Andrew took care to understand our expectations and has gone the extra mile for us on several occasions. Communication from the team is ...
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Comment on agent fees
We are very happy with the fee structure and any maintenance on the property has been completed promptly and at a good price.
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“Excellent!...”

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Jan 25,2019
Minithumbup
Andrew
Jennifer
By: 'Jean-Marc and Vaida'
Jan 25,2019
1 people found
this helpful
Amazing agents! Lived in one of the flats managed by them for over a year. Very happy overall. Would definitely recommend and would contact them again if moved back to the area. Both Andrew and Jennifer were very helpful and professional. Excellent customer service....
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“Excellent service. Very professional and prompt....”

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Dec 12,2018
Minithumbup
Andrew
By: 'S Mac'
Dec 12,2018
1 people found
this helpful
Having been with Award soon after it was established, I have had a very positive experience from the start. Andrews measured advice, support and help has been great, but I have appreciated it even more after some recent difficulties. He has done a great job ...
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Comment on agent fees
Good
Was this helpful? Yes

“Incredible and Friendly Service...”

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Dec 11,2018
Minithumbup
Andrew
Jennifer
By: 'Bo+Luke'
Dec 11,2018
1 people found
this helpful
Award Property Management was in charge of our application to a new rental house. At the first viewing we met with Andrew, who was very welcoming, informative, and helpful. He knew a lot about the place, the area, the owners, and the processes, which was ...
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Comment on agent fees
Fees are never fun, but at least Award's fees are fair and affordable!
Was this helpful? Yes

“Incredible and Friendly Service...”

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Dec 11,2018
Minithumbup
Andrew
Jennifer
By: 'Bo+Luke'
Dec 11,2018
1 people found
this helpful
Award Property Management was in charge of our application to a new rental house. At the first viewing we met with Andrew, who was very welcoming, informative, and helpful. He knew a lot about the place, the area, the owners, and the processes, which was ...
read full review
Comment on agent fees
Fees are never fun, but at least Award's fees are fair and affordable!
Was this helpful? Yes

“FIRST CLASS...”

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Sep 24,2018
Minithumbup
Andrew
By: 'G.Groom'
Sep 24,2018
1 people found
this helpful
Most helpful & reliable agent I have used. A cut above previous agents I have engaged to let my property. Award provide a friendly and efficient service in finding and vetting suitable tenants and offer assistance and advice should any difficulty advise during the period of ...
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Comment on agent fees
Very, very reasonable. There is much more work involved for the agent than perhaps is generally envisaged .
Was this helpful? Yes

“First rate...”

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Sep 20,2018
Minithumbup
Andrew
By: 'Richard and Carol'
Sep 20,2018
2 people found
this helpful
We found Award Property Management to be extremely helpful, friendly, professional, informative and thorough. All our questions were addressed and replies to queries were dealt with promptly. We would highly recommend Andrew Ward and his team to anyone....
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“Stellar, five star quality, responsive,and thorough property management...”

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Sep 03,2018
Minithumbup
Andrew
By: 'Deborah'
Sep 03,2018
2 people found
this helpful
For 15 years, Andrew Ward has provided stellar property management, sage advise, thoroughness, and prompt responsiveness in addressing every detail pertaining to my home. His expertise, and years of experience puts him in a class of his own! I am tremendously grateful and thankful to have ...
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Comment on agent fees
Excellent value for such stellar service
Was this helpful? Yes

“Fabulous company to work with...”

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Aug 31,2018
Minithumbup
Andrew
By: 'First class compnay'
Aug 31,2018
2 people found
this helpful
We have worked with Andrew for 9 years now and he is fabulous to work with, I would highly recommend him and his company...
read full review
Comment on agent fees
Very good
Was this helpful? Yes

“Excellent service...”

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Aug 29,2018
Minithumbup
Andrew
By: 'Julian & Yvonne'
Aug 29,2018
2 people found
this helpful
Having Andrew managing our property has given us great peace of mind. He keeps an eye on the tenants and has advised us when we should be thinking of asking them to leave, before they become a problem. He found us some excellent tenants, carries ...
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Comment on agent fees
Very reasonable, for the service he provides
Was this helpful? Yes

“Wonderful Agent...”

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Aug 24,2018
Minithumbup
Andrew
Jennifer
By: 'Jane'
Aug 24,2018
3 people found
this helpful
Andrew and his team have worked tirelessly to maintain our rental property and ensure that both us as Landlords and our tenants have the best experience possible. With our property in their hands we don't have to worry, everything is taken care of....
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Comment on agent fees
Excellent
Was this helpful? Yes

“Excellent service...”

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Aug 21,2018
Minithumbup
Andrew
Jennifer
By: 'Happy Landlords'
Aug 21,2018
2 people found
this helpful
We have three properties managed by Award Property Management and have been very pleased with the way Andrew and his team manage all three over the years... from vetting prospective tenants to frequent inspection vists and dealing with maintenance issues. Andrew always respond promptly to ...
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Comment on agent fees
Very reasonable for the service provided.
Was this helpful? Yes

“Great service...”

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Aug 20,2018
Minithumbup
Andrew
Jennifer
By: 'Kevin'
Aug 20,2018
2 people found
this helpful
We really appreciate the efficient service provided. Andrew and his team promptly deal with all the day to day rental requirements, we trust their opinion. We have never been let down since we started using their service a good few years ago....
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Comment on agent fees
good
Was this helpful? Yes

“Excellent Advice and Help...”

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Aug 19,2018
Minithumbup
Andrew
Jennifer
By: 'Joanne'
Aug 19,2018
2 people found
this helpful
Andrew Ward and his team have always helped with any problem or incident in a prompt and practical way. They have taken the stress out of letting a property and I have confidence in their judgement about pricing, selection of appropriate tenants and when and ...
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Comment on agent fees
Perfectly appropriate
Was this helpful? Yes

“Property Manager Review...”

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Aug 18,2018
Minithumbup
Andrew
Jennifer
By: 'Vic Laws'
Aug 18,2018
2 people found
this helpful
I have 3 houses at Cambourne and cannot speak highly enough of the service I have received from Andrew and his team. Long may it continue. Vic Laws...
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Comment on agent fees
Good
Was this helpful? Yes

“tina Turner standards - simply the best...”

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Aug 15,2018
Minithumbup
Andrew
Jennifer
By: 'Scottish gent'
Aug 15,2018
2 people found
this helpful
I have a few properties around the country and can honestly state I wish they all could be managed by Andrew and his team. There is no fuss, no drama and everything is competed in a very professional manner. I do not want to be ...
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Comment on agent fees
GOOD - you get what you pay for
Was this helpful? Yes

“Peace of mind with Award...”

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Aug 14,2018
Minithumbup
Andrew
By: 'LincolnImp'
Aug 14,2018
2 people found
this helpful
Having been a private landlord for nearly a decade, I have experienced the increasing burden of red tape in the lettings industry. Award Property Management offers professional support and advice at all stages of the lettings process, from initial valuation for rental and advertising / scheduled ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Andrew offers a first class service...”

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Jun 23,2018
Minithumbup
Andrew
By: 'Janet, Cambourne'
Jun 23,2018
3 people found
this helpful
Andrew has excellent and extensive knowledge and experience of the housing market county wide. He is personable and responsive to all parties which inspires trust and confidence. The service he offers is competitively priced the quality of which surpasses any I have previously experienced. The ...
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Comment on agent fees
Competitively priced for a high quality service
Was this helpful? Yes

“Ms....”

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Apr 30,2018
Minithumbup
Andrew
Emily
By: 'Deborah Bernstein'
Apr 30,2018
4 people found
this helpful
For over a decade I have enjoyed stellar, professional, and outstanding service from Andrew Ward, and his staff, whose dedication and expertise to the finest detail of property management has kept my home in outstanding condition, with the very best renters possible! Andrew's immediate responsiveness ...
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Comment on agent fees
Extremely fair and competitive.
Was this helpful? Yes

“Very happy customer...”

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Apr 14,2018
Minithumbup
Andrew
By: 'S Beatty'
Apr 14,2018
4 people found
this helpful
We rented a house in St Neots through Award Property Management and were very happy with the service we received. Andrew Ward is friendly and professional. Any queries that we had were answered very quickly, with minimal fuss. I would not hesitate to recommend Award ...
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Comment on agent fees
Award Property Management took over the running of our rental during our tenancy so we didn't have to pay any fees to them, so I cannot comment on whether the fees are good or not.
Was this helpful? Yes
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Landlord Fees

Details of our full Landlord Scale of Fees and charges are available on our Website:

https://www.awardpropertyltd.co.uk/wp-content/uploads/Scale-of-Fees-and-Charges-2019-V1.pdf

Tenant Fees

Relevant Letting Permitted Charges and Tenant Protection Information

In addition to paying rent for the property, you will also be required to make the following permitted payments:

Before the tenancy starts:
• Holding Deposit: 1 week’s rent; and
• Tenancy Deposit: 5 weeks rent (or in the case of rental income of more than £50,000 per annum 6 weeks rent).

Charges may be made in relation to the tenancy as detailed below:

• Bank Related Charges
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. This will not be levied until the rent is more than 14 days in arrears.

• Lost keys
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.

• Variation of contract
To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents. £50.00 inc. vat per agreed variation.

• Change of sharer
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents. £50.00 inc. vat per replacement tenant or any reasonable costs incurred if higher.

• Early termination of tenancy
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Tenant Protection
Award Property Management Ltd is a member of the Safeagent CMP scheme, which is a client money protection scheme and is also a member of The Property Ombudsman Scheme (TPOS), which is a redress scheme. You can find out more details on our website or by contacting us directly.
Last updated at 28/08/2019, 10:31 PM by Andrew Ward
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

PUTTING THINGS RIGHT
(Our Customer Complaint Policy)

As an organisation licensed by the National Approved Letting Scheme (NALS), Award Property Management Ltd aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded we would wish to address any concerns you have fully and as promptly as possible.

If you believe you have a complaint, please write in the first instance to The Property Manager at the address below, giving details of your complaint and the resolution you are seeking:
Award Property Management Ltd
Compass House
Vision Park
Chivers Way
Histon
Cambridge
CB24 9AD

The complaint will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures.

A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please write to Andrew Ward (Owner & Managing Director) at the above address, who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement. However if you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333306 Fax: 01722 332296
Last updated at 4:39 PM 20/12/2017 by Andrew Ward

Awards won by Award Property Management, Cambridge CB24 9AD


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Award Property Management

Branch - Cambridge, CB24