Gateshead, NE9
4.8/5, 327 reviews
96% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
96% lettings fee satisfaction
NGU Homelettings - Click to Visit Our Website

“Very helpful...”

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Aug 30,2018
Minithumbup
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Megan
By: 'Sheila E'
Aug 30,2018
0 people found
this helpful
I was struggling to manage my current tenants myself who were in large arrears, NGU took over management of my property and with their help we have eventually got somewhere. We now have a payment plan put in place that the tenants are sticking to, Thank god!, Thanks very much for your hard work Megan.
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Good
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Latest Reviews
View all Reviews 327
Featured Review
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reviewed by 'Mark'
“My name is Mark Cosgrove and I just wanted to share my experience of Chris and Nigel Fitzakerley and the ......”
Featured Review
a
reviewed by 'Natalie Nelson'
“i moved into a two bed house 8 months ago through another letting agency. The place was a bomb site so ......”
Featured Review
a
reviewed by 'Helen Drake'
“We have a portfolio of 8 properties in the North East. We bought them around 2007. I can't remember the exact date, ......”
Featured Review
a
reviewed by 'Ben Brass'
“NGU worked tirelessly in the initial weeks throughout the handover period to ensure that my cash flow didn't dry up ......”
Featured Review
a
reviewed by 'Marie Therese'
“As a first time property investor looking for a property to purchase, I needed all the advice and practical help ......”
2nd Nov 2019
reviewed by 'Holly McLaughlin'
“Think this company is an absolute disgrace. Had a viewing booked today which took me over an hour to get ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Address

NGU Homelettings & Sales
469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 96% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 124 9 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Featured Review
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“My name is Mark Cosgrove and I just wanted to ......”

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Apr 03,2014
Minithumbup
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Chris
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Nigel
By: 'Mark'
Apr 03,2014
1 people found
this helpful
My name is Mark Cosgrove and I just wanted to share my experience of Chris and Nigel Fitzakerley and the NGU group: In 2006 I spent a year working 3 jobs to save up £17k to buy and refurbish a house in Edinburgh in order to get ...
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“i moved into a two bed house 8 months ago through ......”

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Jun 01,2017
Minithumbup
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Katie
By: 'Natalie Nelson'
Jun 01,2017
1 people found
this helpful
i moved into a two bed house 8 months ago through another letting agency. The place was a bomb site so I put all of my savings into doing it up. The tenancy was only 6 months but then on rolling. The letting agency came out to ...
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Comment on agent fees
Amazing. Very affordable and let me pay in two instalments so I wasn't left short.
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“We have a portfolio of 8 properties in the North East. ......”

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May 13,2015
Minithumbup
By: 'Helen Drake'
May 13,2015
1 people found
this helpful
We have a portfolio of 8 properties in the North East. We bought them around 2007. I can't remember the exact date, but after neglectful management from a number of agents, I wanted to find out what other agents were out there and what they ware like. ...
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Featured Review
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“NGU worked tirelessly in the initial weeks throughout the handover ......”

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Aug 07,2014
Minithumbup
By: 'Ben Brass'
Aug 07,2014
1 people found
this helpful
NGU worked tirelessly in the initial weeks throughout the handover period to ensure that my cash flow didn't dry up completely. They managed to get out to all of my tenants within two weeks by doing appointments on evenings and weekends. Within a few weeks ...
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Featured Review
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“As a first time property investor looking for a property ......”

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Mar 27,2015
Minithumbup
By: 'Marie Therese'
Mar 27,2015
1 people found
this helpful
As a first time property investor looking for a property to purchase, I needed all the advice and practical help I could get. From my initial contact I was impressed with the response I received from NGU Homesales. Sam Galbraith has guided me through every ...
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“Think this company is an absolute disgrace. H......”

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Nov 02,2019
Minithumbdown
By: 'Holly McLaughlin'
Nov 02,2019
0 people found
this helpful
Think this company is an absolute disgrace. Had a viewing booked today which took me over an hour to get to. They tried to call me b 20 minutes before my viewing while I was driving and because I didn't answer they cancelled my viewing even ...
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“Sam was a great help and addressed issues wit......”

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Oct 01,2019
Minithumbup
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Sam
By: 'Lauren'
Oct 01,2019
0 people found
this helpful
Sam was a great help and addressed issues within a timely manner. Brilliant customer service and look forward to dealing with her in the future....
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“Absolutely disgusting service, don't even kno......”

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Sep 13,2019
Minithumbdown
By: 'Lauren Innis'
Sep 13,2019
0 people found
this helpful
Absolutely disgusting service, don't even know how they're still running! Me and my son had a house fire which was accidental. Once I gave back the keys Chris text me saying 'the landlord wants to keep the deposit(I was going to allow him to ...
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“Thanks...”

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Nov 22,2018
Minithumbup
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Jasmine
By: 'Daniel'
Nov 22,2018
0 people found
this helpful
Really recommend them as we are happy with the service received, we were kept up to date the whole way through...
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Good
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“Great, efficient and tailored service...”

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Nov 22,2018
Minithumbup
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Megan
By: 'Mr Singh'
Nov 22,2018
0 people found
this helpful
The service I get from NGU is excellent, informative and fairly priced. I particularly like the bespoke service as we know with property, its never a one size fits all. The technology and statements are fantastic and they are always on hand for issues or ...
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Comment on agent fees
The fees are normal for estate agents but do reflect well in terms of the service received.
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“Excellent Service...”

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Nov 19,2018
Minithumbup
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Rachel
By: 'Mrs J'
Nov 19,2018
0 people found
this helpful
Rachel Moody of NGU Home Lettings has continued to provide us with an excellent service. Answering all our landlord queries, not only promptly and professionally, but most importantly accurately. Rachel Moody is an asset to the company and we have great confidence in her, so ...
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Comment on agent fees
Value for money.
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“Friendly, very competent and trustworthy advice...”

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Nov 19,2018
Minithumbup
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Katie
By: 'Damian'
Nov 19,2018
0 people found
this helpful
Been a pleasure dealing with Katie and Chantelle for sourcing investment properties in the Newcastle/Sunderland market. Their local knowledge is helping me make the right decisions. Thanks for the service so far!...
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Reasonably competitive...
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“Very Helpful and Happy...”

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Nov 19,2018
Minithumbup
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Katie
By: 'Andrew'
Nov 19,2018
0 people found
this helpful
Katie and Chantelle have been very helpful with my move recently. They have made the process completely seamless and effortless and have happily answered any questions I had....
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“We have only been with them for a year, so far no complaints...”

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Nov 19,2018
Minithumbup
By: 'Jane and Ken'
Nov 19,2018
0 people found
this helpful
We have only been with NGU for a year as a tenant and so far we have no complaints. Any problems have been dealt with immediately...
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Good
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“Highly recommended...”

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Nov 16,2018
Minithumbup
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Jasmine
By: 'AndyE'
Nov 16,2018
0 people found
this helpful
Would highly recommend NGU to anybody. Jasmine helped me move into my new home as quickly as she could and hassle free. Really great to deal with thank you...
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Comment on agent fees
Competitive
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“Flat Sale...”

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Nov 15,2018
Minithumbup
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Katie
By: 'Darren'
Nov 15,2018
0 people found
this helpful
Swift communication, quick and efficient. Nice to see an estate agent picking up the phone and actioning tasks effectively, great job!...
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N/A
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“Wonderful...”

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Nov 14,2018
Minithumbup
By: 'natalie'
Nov 14,2018
0 people found
this helpful
Chantelle has been very accommodating and exceedingly helpful with the process of buying my first house. I genuinely felt she has my best interests at heart....
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Good
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“Pleased to have a new place to call home...”

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Nov 12,2018
Minithumbup
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Jasmine
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Chris
By: 'P'
Nov 12,2018
0 people found
this helpful
Agents were very friendly and happy to answer all of my questions (and I had quite a few of them). The application process was straight forward. And of course, the property I will be letting looks great and in a lovely area! Thank you!...
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“Very helpful and friendly service...”

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Nov 07,2018
Minithumbup
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Jasmine
By: 'Mel and Ste'
Nov 07,2018
0 people found
this helpful
We have used numerous agents in the past and would certainly recommend NGU. From day one the service we were given was excellent. They are very friendly and made the process very straightforward and were at the end of the phone whenever we needed them. ...
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Comment on agent fees
Fees were the standard with thre current market.
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“Chantelle Chalmers...”

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Nov 07,2018
Minithumbup
By: 'D Leonard'
Nov 07,2018
0 people found
this helpful
Chantelle has always been continuously in touch, chasing up matters on my behalf and ensuring that my interests are being looked after. She has a pleasing manner and an approach that seeks to secure a result on my behalf....
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Comment on agent fees
Very competitive
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“Rental/ home sale...”

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Nov 07,2018
Minithumbup
By: 'Tom Foye'
Nov 07,2018
0 people found
this helpful
Chantelle has been a pleasure to deal with and has responded in a plesent and professional manner at all times....
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Good
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“Property Purchase...”

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Nov 06,2018
Minithumbup
By: 'Property Purchase'
Nov 06,2018
0 people found
this helpful
Chantelle was very efficient and responded very quickly providing 5 star service. Chantelle kept be informed at every stage of the purchase....
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“Never experienced such bright lady...”

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Nov 06,2018
Minithumbup
By: 'Beth from Norwich'
Nov 06,2018
0 people found
this helpful
I can't recommend Chantelle highly enough, her service has meant that I am going to purchase a second flat from her. As a first time buyer she has been patient and explained everything to me step by step. She's an asset....
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“Great communication...”

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Nov 06,2018
Minithumbup
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Jasmine
By: 'Carolanne taylor'
Nov 06,2018
0 people found
this helpful
Having emailed and phoned jasmine many times over the last month and have always felt like she's tried her best to look after us and keep us up to date with our application....
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Good I’m glad jasmine is handling our application
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“Customer care...”

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Nov 06,2018
Minithumbup
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Jasmine
By: 'Gillian'
Nov 06,2018
0 people found
this helpful
Really friendly professional and helpful.from start to finish ov vetting process always helpful and kept in contact at all times...
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“Highly recommended...”

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Nov 03,2018
Minithumbup
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Megan
By: 'L. Lyth'
Nov 03,2018
0 people found
this helpful
Megan is extremely knowledgeable in her field of expertise, and during my interactions with her, she has been professional, approachable and has given me the support that I have needed as a tennanet in need. She is an asset to NGU Home Lettings....
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Good
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“Jasmine...”

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Nov 02,2018
Minithumbup
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Jasmine
By: 'Rebecca'
Nov 02,2018
0 people found
this helpful
Jasmine has dealt with my application for a property within NGU. She has been friendly, professional and kept me up to date with the progress of the application and also understanding of any personal circumstances involved. Jasmine made the process a lot less stressful for ...
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Good
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“Letting...”

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Oct 31,2018
Minithumbup
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Jasmine
By: 'Pawel Zawadzki'
Oct 31,2018
0 people found
this helpful
Very helpfull, always in touch to keep u update even ifbis a small quiery. Quickly sorting any problems and act very fast ....
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Comment on agent fees
Not to bad
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“support...”

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Oct 30,2018
Minithumbup
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Jasmine
By: 'ash sharma'
Oct 30,2018
0 people found
this helpful
Jasmine has been instrumental in finding a new tenant with her constant feedback and proactive workable ideas. Chantelle has been patient in explaining and expanding upon potential deals,hopefully a workable stacked deal is close. Thanks guys....
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“Amazing...”

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Oct 27,2018
Minithumbup
By: 'Malc Adams'
Oct 27,2018
0 people found
this helpful
Chantelle has been an absolute top-notch star! She runs around, left right and centre, doing everything she can, in the most polite of ways. She resolves all difficulties, no matter how complex and awkward, and... I feel like she's now a good friend :-) Magic...
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Comment on agent fees
Considering the deal which was being purchased, the fees were very acceptable.
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Staff picture Chris
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Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales, Gateshead NE9 5EX


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NGU Homelettings & Sales

Branch - Gateshead, NE9

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