Featured Review
a
“My name is Mark Cosgrove and I just wanted to ......”
5 Star Review
Apr 03,2014
By:
'Mark'
Apr 03,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NE24
Lettings (as a Landlord)
Postcode: NE24
1
people found
this helpful
My name is Mark Cosgrove and I just wanted to share my experience of Chris and Nigel Fitzakerley and the NGU group:
In 2006 I spent a year working 3 jobs to save up £17k to buy and refurbish a house in Edinburgh in order to get ...
read full review
1
people found
this helpful
Was this helpful?
Yes
Featured Review
a
“i moved into a two bed house 8 months ago through ......”
5 Star Review
Jun 01,2017
By:
'Natalie Nelson'
Jun 01,2017
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: Yes
Postcode: NE9
Lettings (as a Tenant)
Rent PCM: £475
Postcode: NE9
1
people found
this helpful
i moved into a two bed house 8 months ago through another letting agency. The place was a bomb site so I put all of my savings into doing it up. The tenancy was only 6 months but then on rolling. The letting agency came out to ...
read full review
Comment on agent fees
Amazing. Very affordable and let me pay in two instalments so I wasn't left short.
1
people found
this helpful
Was this helpful?
Yes
Featured Review
a
“We have a portfolio of 8 properties in the North East. ......”
5 Star Review
May 13,2015
By:
'Helen Drake'
May 13,2015
Services: Lettings (as a Landlord)
Rent PCM: £2
Would you recommend?: Yes
Postcode: NE8
Lettings (as a Landlord)
Rent PCM: £2
Postcode: NE8
1
people found
this helpful
We have a portfolio of 8 properties in the North East. We bought them around 2007. I can't remember the exact date, but after neglectful management from a number of agents, I wanted to find out what other agents were out there and what they ware like. ...
read full review
1
people found
this helpful
Was this helpful?
Yes
Featured Review
a
“NGU worked tirelessly in the initial weeks throughout the handover ......”
5 Star Review
Aug 07,2014
By:
'Ben Brass'
Aug 07,2014
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: Yes
Postcode: NE1
Lettings (as a Landlord)
Rent PCM: £950
Postcode: NE1
1
people found
this helpful
NGU worked tirelessly in the initial weeks throughout the handover period to ensure that my cash flow didn't dry up completely. They managed to get out to all of my tenants within two weeks by doing appointments on evenings and weekends. Within a few weeks ...
read full review
1
people found
this helpful
Was this helpful?
Yes
Featured Review
a
“As a first time property investor looking for a property ......”
5 Star Review
Mar 27,2015
By:
'Marie Therese'
Mar 27,2015
Services: Sales (Prospective customer)
Sold price: £24000
Would you recommend?: Yes
Postcode: NE37
Sales (Prospective customer)
Sold price: £24000
Postcode: NE37
1
people found
this helpful
As a first time property investor looking for a property to purchase, I needed all the advice and practical help I could get. From my initial contact I was impressed with the response I received from NGU Homesales. Sam Galbraith has guided me through every ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Think this company is an absolute disgrace. H......”
1 Star Review
Nov 02,2019
By:
'Holly McLaughlin'
Nov 02,2019
Services: Lettings (as a Tenant)
Rent PCM: £350
Would you recommend?: No
Postcode: SR2
Lettings (as a Tenant)
Rent PCM: £350
Postcode: SR2
0
people found
this helpful
Think this company is an absolute disgrace. Had a viewing booked today which took me over an hour to get to. They tried to call me b
20 minutes before my viewing while I was driving and because I didn't answer they cancelled my viewing even ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Sam was a great help and addressed issues wit......”
5 Star Review
Oct 01,2019
By:
'Lauren'
Oct 01,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NE37
Lettings (as a Tenant)
Postcode: NE37
0
people found
this helpful
Sam was a great help and addressed issues within a timely manner. Brilliant customer service and look forward to dealing with her in the future....
read full review
0
people found
this helpful
Was this helpful?
Yes
“Absolutely disgusting service, don't even kno......”
1 Star Review
Sep 13,2019
By:
'Lauren Innis'
Sep 13,2019
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: NE10
Lettings (as a Tenant)
Rent PCM: £500
Postcode: NE10
0
people found
this helpful
Absolutely disgusting service, don't even know how they're still running! Me and my son had a house fire which was accidental. Once I gave back the keys Chris text me saying 'the landlord wants to keep the deposit(I was going to allow him to ...
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 22,2018
By:
'Daniel'
Nov 22,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TS25
Lettings (as a Tenant)
Postcode: TS25
0
people found
this helpful
Really recommend them as we are happy with the service received, we were kept up to date the whole way through...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“Great, efficient and tailored service...”
5 Star Review
Nov 22,2018
By:
'Mr Singh'
Nov 22,2018
Services: Lettings (as a Landlord)
Rent PCM: £400
Would you recommend?: Yes
Postcode: DL1
Lettings (as a Landlord)
Rent PCM: £400
Postcode: DL1
0
people found
this helpful
The service I get from NGU is excellent, informative and fairly priced. I particularly like the bespoke service as we know with property, its never a one size fits all. The technology and statements are fantastic and they are always on hand for issues or ...
read full review
Comment on agent fees
The fees are normal for estate agents but do reflect well in terms of the service received.
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 19,2018
By:
'Mrs J'
Nov 19,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: TS28
Lettings (as a Landlord)
Postcode: TS28
0
people found
this helpful
Rachel Moody of NGU Home Lettings has continued to provide us with an excellent service. Answering all our landlord queries, not only promptly and professionally, but most importantly accurately. Rachel Moody is an asset to the company and we have great confidence in her, so ...
read full review
Comment on agent fees
Value for money.
0
people found
this helpful
Was this helpful?
Yes
“Friendly, very competent and trustworthy advice...”
5 Star Review
Nov 19,2018
By:
'Damian'
Nov 19,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NE28
Lettings (as a Landlord)
Postcode: NE28
0
people found
this helpful
Been a pleasure dealing with Katie and Chantelle for sourcing investment properties in the Newcastle/Sunderland market. Their local knowledge is helping me make the right decisions. Thanks for the service so far!...
read full review
Comment on agent fees
Reasonably competitive...
0
people found
this helpful
Was this helpful?
Yes
“Very Helpful and Happy...”
5 Star Review
Nov 19,2018
By:
'Andrew'
Nov 19,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NE33
Lettings (as a Tenant)
Postcode: NE33
0
people found
this helpful
Katie and Chantelle have been very helpful with my move recently. They have made the process completely seamless and effortless and have happily answered any questions I had....
read full review
0
people found
this helpful
Was this helpful?
Yes
“We have only been with them for a year, so far no complaints...”
4 Star Review
Nov 19,2018
By:
'Jane and Ken'
Nov 19,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NE63
Lettings (as a Tenant)
Postcode: NE63
0
people found
this helpful
We have only been with NGU for a year as a tenant and so far we have no complaints. Any problems have been dealt with immediately...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 16,2018
By:
'AndyE'
Nov 16,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR3
Lettings (as a Tenant)
Postcode: SR3
0
people found
this helpful
Would highly recommend NGU to anybody. Jasmine helped me move into my new home as quickly as she could and hassle free. Really great to deal with thank you...
read full review
Comment on agent fees
Competitive
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 15,2018
By:
'Darren'
Nov 15,2018
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NE37
Sales (as a Buyer)
Postcode: NE37
0
people found
this helpful
Swift communication, quick and efficient. Nice to see an estate agent picking up the phone and actioning tasks effectively, great job!...
read full review
Comment on agent fees
N/A
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 14,2018
By:
'natalie'
Nov 14,2018
Services: Sales (as a Buyer)
Sold price: £97500
Would you recommend?: Yes
Postcode: DL2
Sales (as a Buyer)
Sold price: £97500
Postcode: DL2
0
people found
this helpful
Chantelle has been very accommodating and exceedingly helpful with the process of buying my first house. I genuinely felt she has my best interests at heart....
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“Pleased to have a new place to call home...”
5 Star Review
Nov 12,2018
By:
'P'
Nov 12,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NE8
Lettings (as a Tenant)
Postcode: NE8
0
people found
this helpful
Agents were very friendly and happy to answer all of my questions (and I had quite a few of them). The application process was straight forward. And of course, the property I will be letting looks great and in a lovely area! Thank you!...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Very helpful and friendly service...”
5 Star Review
Nov 07,2018
By:
'Mel and Ste'
Nov 07,2018
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: Yes
Postcode: TS20
Lettings (as a Tenant)
Rent PCM: £575
Postcode: TS20
0
people found
this helpful
We have used numerous agents in the past and would certainly recommend NGU. From day one the service we were given was excellent. They are very friendly and made the process very straightforward and were at the end of the phone whenever we needed them. ...
read full review
Comment on agent fees
Fees were the standard with thre current market.
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 07,2018
By:
'D Leonard'
Nov 07,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NE8
Lettings (as a Landlord)
Postcode: NE8
0
people found
this helpful
Chantelle has always been continuously in touch, chasing up matters on my behalf and ensuring that my interests are being looked after.
She has a pleasing manner and an approach that seeks to secure a result on my behalf....
read full review
Comment on agent fees
Very competitive
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 07,2018
By:
'Tom Foye'
Nov 07,2018
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: Yes
Postcode: SR3
Lettings (as a Landlord)
Rent PCM: £450
Postcode: SR3
0
people found
this helpful
Chantelle has been a pleasure to deal with and has responded in a plesent and professional manner at all times....
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 06,2018
By:
'Property Purchase'
Nov 06,2018
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NE37
Sales (as a Buyer)
Postcode: NE37
0
people found
this helpful
Chantelle was very efficient and responded very quickly providing 5 star service. Chantelle kept be informed at every stage of the purchase....
read full review
0
people found
this helpful
Was this helpful?
Yes
“Never experienced such bright lady...”
5 Star Review
Nov 06,2018
By:
'Beth from Norwich'
Nov 06,2018
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NE37
Sales (as a Buyer)
Postcode: NE37
0
people found
this helpful
I can't recommend Chantelle highly enough, her service has meant that I am going to purchase a second flat from her. As a first time buyer she has been patient and explained everything to me step by step. She's an asset....
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 06,2018
By:
'Carolanne taylor'
Nov 06,2018
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: DN4
Lettings (as a Tenant)
Rent PCM: £500
Postcode: DN4
0
people found
this helpful
Having emailed and phoned jasmine many times over the last month and have always felt like she's tried her best to look after us and keep us up to date with our application....
read full review
Comment on agent fees
Good I’m glad jasmine is handling our application
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 06,2018
By:
'Gillian'
Nov 06,2018
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: NE36
Lettings (as a Tenant)
Rent PCM: £550
Postcode: NE36
0
people found
this helpful
Really friendly professional and helpful.from start to finish ov vetting process always helpful and kept in contact at all times...
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 03,2018
By:
'L. Lyth'
Nov 03,2018
Services: Lettings (as a Tenant)
Rent PCM: £360
Would you recommend?: Yes
Postcode: DL11
Lettings (as a Tenant)
Rent PCM: £360
Postcode: DL11
0
people found
this helpful
Megan is extremely knowledgeable in her field of expertise, and during my interactions with her, she has been professional, approachable and has given me the support that I have needed as a tennanet in need. She is an asset to NGU Home Lettings....
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Nov 02,2018
By:
'Rebecca'
Nov 02,2018
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: SR3
Lettings (as a Tenant)
Rent PCM: £450
Postcode: SR3
0
people found
this helpful
Jasmine has dealt with my application for a property within NGU. She has been friendly, professional and kept me up to date with the progress of the application and also understanding of any personal circumstances involved. Jasmine made the process a lot less stressful for ...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Oct 31,2018
By:
'Pawel Zawadzki'
Oct 31,2018
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: Yes
Postcode: NE5
Lettings (as a Tenant)
Rent PCM: £575
Postcode: NE5
0
people found
this helpful
Very helpfull, always in touch to keep u update even ifbis a small quiery. Quickly sorting any problems and act very fast ....
read full review
Comment on agent fees
Not to bad
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Oct 30,2018
By:
'ash sharma'
Oct 30,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: TS3
Lettings (as a Landlord)
Postcode: TS3
0
people found
this helpful
Jasmine has been instrumental in finding a new tenant with her constant feedback and proactive workable ideas.
Chantelle has been patient in explaining and expanding upon potential deals,hopefully a workable stacked deal is close.
Thanks guys....
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Oct 27,2018
By:
'Malc Adams'
Oct 27,2018
Services: Sales (as a Buyer)
Sold price: £60000
Would you recommend?: Yes
Postcode: SR7
Sales (as a Buyer)
Sold price: £60000
Postcode: SR7
0
people found
this helpful
Chantelle has been an absolute top-notch star!
She runs around, left right and centre, doing everything she can, in the most polite of ways. She resolves all difficulties, no matter how complex and awkward, and... I feel like she's now a good friend :-)
Magic...
read full review
Comment on agent fees
Considering the deal which was being purchased, the fees were very acceptable.
0
people found
this helpful
Was this helpful?
Yes