We had had a terrible experience with Jones Robinson as an agent to sell our own home, and were appalled by the behaviour of most of the agents we had encountered whilst searching for a new house.
Whilst looking for a new agent to re-market our house, we came across H&W, who were just starting up. Marketing our house at the same price as JR, Tony Hillier had a buyer within days. JR attracted no credible viewings in almost 4 months!! And yet our buyer had been searching in exactly our area for longer than that period....
Despite many difficulties with the first time buyer at the bottom of the chain, Lorraine Wilson plugged away at it tirelessly until the whole transaction finally completed.
We cannot praise Hillier & Wilson enough: their approach is friendly and professional with none of the arrogance and incompetence that we faced in otehr agencies, their literature was simple, clear, informative and appealing and their response to any query was immediate.
I never thought that I would see the day when I would NOT begrudge paying an estate agent's fees!!!
By contrast, we bought our new house through Jones Robinson, which was a nightmare of deceit, arrogance and utter incompetence. Had we not known the vendors personally the whole thing would have been an utter disaster for both vendor and buyer.