Novahomes Plymouth
Plymouth, PL3
4.5/5, 30 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction

“Plymstock Novahomes are superb!...”

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Aug 30,2018
Minithumbup
By: '5 bed detached house Plymstock'
Aug 30,2018
0 people found
this helpful
We had several valuations when deciding to put our 5 bed detached house in Plymstock on the market. A neighbour recommended Novahomes to us. and their valuation was professional and thorough, with a great deal of consideration for what we were selling. Matthew with so many years experience, quickly knew how to market our quirky home. The sales particulars were amazing and the video walkthrough gave buyers a better understanding of our home's unusal layout. Once the house was on the market, we had four viewings in a matter of days and the final viewer made us an offer of the asking price. The excellent service did not stop there, Matthew personally saw to it that our house sale would go through and managed issues raised by the solicitors throughout the sale. Overall from Matthew taking pictures to compeltion took an amazing five weeks. I honestly could not recommend both Matthew and Sarah enough - amazing work.
Comment on agent fees
Novahomes really earned their fee - they worked hard on our house sale and I have no issues with the fee we paid!
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Opening Hours
Address

Novahomes Plymouth
3a Stoke Damerel Business Centre, 5 Church Street
Plymouth
Devon
PL3 4DT
01752 206040

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £24,000 £371,500
Lettings 0% 50% £725 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 1 21 2 5 0 0 0
Areas covered
  • PL3
  • PL1
  • PL9
  • PL8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS DPS
Latest Properties

“Excellent support for Purchasers...”

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Oct 28,2019
Minithumbup
By: 'Chris Morley'
Oct 28,2019
1 people found
this helpful
We recently completed the purchase of a property in Hooe, advertised by Novahomes. Throughout the process Matthew proved extremely efficient, friendly and accommodating. He was the most professional and informed Agent of all those showing properties to us, and in no small way made our ...
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“Matthew and the team at Plymstock were excell......”

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Aug 07,2019
Minithumbup
By: 'Maureen Taylor'
Aug 07,2019
0 people found
this helpful
Matthew and the team at Plymstock were excellent, nothing was too much trouble. A very professional, friendly service I would definitely recommend Nova Homes you will not be disappointed....
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“Excellent service...”

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Jul 08,2019
Minithumbup
By: 'Elizabeth Titley'
Jul 08,2019
0 people found
this helpful
Right from the beginning we knew we had made the right choice. Novahomes sold our property very quickly and advertised to a very wide market. We cannot thank them enough for their professionalism and experience and would definitely recommend them....
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“Excellent Service...”

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Jun 10,2019
Minithumbup
By: 'Peter Hingston'
Jun 10,2019
2 people found
this helpful
From start to finish Matthew has been so helpful in the sale of my late Mother's property. He has kept the family well informed during each stage of the sale and has been instrumental in helping to expedite the purchase of a new property for ...
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Comment on agent fees
Good value. Alongside a recommendation this was part of the decision to use Nova Homes.
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“Superb Service...”

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Jun 03,2019
Minithumbup
Lee
Keira
By: 'Chris'
Jun 03,2019
0 people found
this helpful
Nova Homes Sales have been AWESOME!!! The entire team have been exceptional in the way they marketed my property, to showing prospective buyers around. Polite, courteous, always communicating and keeping me updated to taking care that my needs were at the centre of the sale. ...
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Comment on agent fees
Good, open, honest and no surprises
Was this helpful? Yes

“Would highly recommend...”

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Dec 04,2018
Minithumbup
Lee
Keira
By: 'Chris Williams'
Dec 04,2018
0 people found
this helpful
Thank you to all at Novahomes in dealing with the sale of my property. From start to finish they were always able to tell me exactly what was going on and kept me in the loop with all details no mater how small they may ...
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“Sold in Plymstock...”

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Nov 22,2018
Minithumbup
Matt
By: 'Nicole & Mick Brockwell'
Nov 22,2018
1 people found
this helpful
Matthew dealt with the sale of our house in a professional and efficient way. He achieved a good price for us almost as soon as we went to the market by engaging with potential buyers in advance. We were kept informed throughout the sale, not ...
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Comment on agent fees
The fees were very competitive
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“Excellent service I would highly recommend...”

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Oct 19,2018
Minithumbup
Keira
By: 'Kerry'
Oct 19,2018
0 people found
this helpful
All staff at nova were fantastic especially keira. I was so impressed with the service I received. There communication throughout and support through some very stressful times. I would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes

“just exchanged on my second property with Lee and the team...”

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Oct 18,2018
Minithumbup
Lee
kierra
By: 'Steve northcott'
Oct 18,2018
0 people found
this helpful
highly efficient office and made a potential difficult and protracted sale go through smoothly will be using this team again for sure brilliant marketing of my renovation with sold very quickly thanks...
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Comment on agent fees
agreed fees early on in process and gave. me great value or money
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“Recommendation...”

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Sep 29,2018
Minithumbup
Matthew
By: 'Recommendation'
Sep 29,2018
0 people found
this helpful
From initial consultation to final completion Matthew Curtin has kept me informed all the way on feedback every week on the sale of my property. I would definitely recommend Novahomes as they have been very professional and their fee is very reasonable compared to other ...
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Comment on agent fees
good
Was this helpful? Yes

“Plymstock Novahomes are superb!...”

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Aug 30,2018
Minithumbup
By: '5 bed detached house Plymstock'
Aug 30,2018
0 people found
this helpful
We had several valuations when deciding to put our 5 bed detached house in Plymstock on the market. A neighbour recommended Novahomes to us. and their valuation was professional and thorough, with a great deal of consideration for what we were selling. Matthew with so many ...
read full review
Comment on agent fees
Novahomes really earned their fee - they worked hard on our house sale and I have no issues with the fee we paid!
Was this helpful? Yes

“An Agent to recommend...”

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Aug 02,2018
Minithumbup
Matthew
By: 'Albatross2'
Aug 02,2018
0 people found
this helpful
Nova Homes are great to deal with, a really modern Estate Agent. Sound advice along the way, very good when things get held up, chases up straight away. I would use again, a good experience all round. The photography was second to none on my ...
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Comment on agent fees
Good
Was this helpful? Yes

“Outstanding Service... an exemplar to all Estate Agents...”

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Jul 06,2018
Minithumbup
By: 'SMS'
Jul 06,2018
0 people found
this helpful
Just completed and wish to broadcast how loverleee Nova Homes staff are... sounds a bit 'soft' maybe but on a more serious note they were professional at all times, advice and counsel was correct, each member of staff made us feel good and positive about ...
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Comment on agent fees
No Comment
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“Very efficient company would use again....”

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May 16,2018
Minithumbup
Lee
By: 'Jenny & Dave.'
May 16,2018
0 people found
this helpful
Lee gave us a valuation Saturday we instructed him Monday, advert on Rightmove became live Wednesday, 2 viewings Thursday & five the following Saturday, by Tuesday we had six offers, The properly was priced to sell but in my opinion achieved a fair price, we were kept ...
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Comment on agent fees
We were quoted £2400 by one agent so I consider £1200 to be a fair price considering the property was empty & they Carried out all viewings
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“Great...”

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Mar 22,2018
Minithumbup
Keira
Lee
By: 'Keely'
Mar 22,2018
1 people found
this helpful
Keira made the moving process so much easier for us, thank you for all your help we really appreciate it....
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“We cannot thank you enough Matthew for the professional service ......”

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Jan 25,2018
Minithumbup
Matthew
By: 'John &Tricia Rogers'
Jan 25,2018
0 people found
this helpful
We cannot thank you enough Matthew for the professional service you provided during the sale and purchase of the two properties concerned.Throughout the process we were kept up to date.You delivered great value at an excellent price.We would fully recommend Nova Homes....
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Comment on agent fees
good
Was this helpful? Yes

“We cannot praise Nova Homes enough in dealing with the ......”

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Jan 24,2018
Minithumbup
By: 'Mrs Kathleen Hill'
Jan 24,2018
1 people found
this helpful
We cannot praise Nova Homes enough in dealing with the sell of our property, especially Matthew who has been very efficeint. Would highly recommend him....
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Comment on agent fees
Good
Was this helpful? Yes

“Thankyou to everyone at Nova homes who assisted in selling ......”

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Jan 19,2018
Minithumbup
Keira
Andy
By: 'Stephen R'
Jan 19,2018
0 people found
this helpful
Thankyou to everyone at Nova homes who assisted in selling my property. I am genuinely very impressed with the way you run your business. Having used plenty of estate agents services in the past, I can honestly say yours has been the best in communication ...
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Comment on agent fees
they certainly earn their keep. Reasonably priced.
Was this helpful? Yes

“Working with Keira marsh and novahomes was brilliant. I was ......”

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Nov 06,2017
Minithumbup
Keira
By: 'Jay'
Nov 06,2017
1 people found
this helpful
Working with Keira marsh and novahomes was brilliant. I was always aware of what was going on with the process and the team was always very helpful. Thank you....
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“We were pleased to have used Nova Homes. Occasionally they ......”

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Nov 01,2017
Minithumbup
By: 'Nicky and Paul Hatherell'
Nov 01,2017
0 people found
this helpful
We were pleased to have used Nova Homes. Occasionally they were a bit slow to let us know what was happening (the sale was a bit prolonged, not their fault), but if we asked any questions they were always very prompt to find out and ...
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Comment on agent fees
Very happy; lower than most
Was this helpful? Yes

“Matthew was excellent sold our home in 4 days, kept us ......”

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Oct 05,2017
Minithumbup
Matthew
By: 'Phil B'
Oct 05,2017
0 people found
this helpful
Matthew was excellent sold our home in 4 days, kept us informed and happy to chase through to the buyers whenever we asked or had queries. the central office updates were not so good - generally out of date and in the fast moving environment of ...
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Comment on agent fees
fair for the amount of work
Was this helpful? Yes

“I was very impressed. This was my first house purchase ......”

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Sep 25,2017
Minithumbup
Matthew
By: 'Simon'
Sep 25,2017
1 people found
this helpful
I was very impressed. This was my first house purchase and I was unsure of what to expect. I had no pressure to purchase whilst viewing and I was fully supported and kept up to date throughout the process....
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Was this helpful? Yes

“Thank you to Matt and the team for providing an ......”

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Aug 03,2017
Minithumbup
Matt
By: 'Aidan'
Aug 03,2017
2 people found
this helpful
Thank you to Matt and the team for providing an excellent service selling our property. Nothing was too much trouble and the experience was very straight forward....
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Comment on agent fees
Fees were competitive without compromising the service
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“We rented a house for 3 years from this agent,rent ......”

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Jun 23,2017
Minithumbup
Rachael
By: 'Rachael cox'
Jun 23,2017
2 people found
this helpful
We rented a house for 3 years from this agent,rent never late,excellent tenants!!!! Kitchen sink leaked from day 1 they sent endless contractors who never fixed the issue then sent Bodger and Badger who put up a piece of pvc cladding and sealed it lol ...
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Comment on agent fees
Disgusting
Was this helpful? Yes

“Dreadful, one of the worst experiences with a business i ......”

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Jan 16,2017
Minithumbdown
By: 'GEORGE'
Jan 16,2017
1 people found
this helpful
Dreadful, one of the worst experiences with a business i have every had, rude, obnoxious staff who think they have the aswer to everything. These people are *, they scrape the cream off the top; something i could accept if it wasn't for poor property management, ...
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Comment on agent fees
Laughable; bad
Was this helpful? Yes

“I was impressed from the first visit about the professionalism ......”

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Nov 21,2014
Minithumbup
By: 'Molly'
Nov 21,2014
0 people found
this helpful
I was impressed from the first visit about the professionalism of all the staff that were involved in the sale of my house and the service I received throughout the process of selling my house was excellent. I was kept up to date with regular ...
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Comment on agent fees
The agent fees were a competitive rate compared to other agents
Was this helpful? Yes

“Jean has been excellent throughout the process of me buying ......”

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Nov 05,2014
Minithumbup
Jean
By: 'Ann Brown'
Nov 05,2014
0 people found
this helpful
Jean has been excellent throughout the process of me buying a new home and selling my property I cant speak highly enough...
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Comment on agent fees
Very satisfied
Was this helpful? Yes

“Was very pleased to achieve a quick sale - Andy ......”

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Nov 03,2014
Minithumbdown
By: 'Nova customer'
Nov 03,2014
0 people found
this helpful
Was very pleased to achieve a quick sale - Andy was great! When we lost our buyer at one point Nova secured us another within a few weeks. Not impressed with the sales progression team - not much communication at all. When I called them, ...
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What agent could do to change your mind?
More regular communication, keeping a closer eye on the progress of our buyer to identify issues earlier on, communicating more with the agent we were buying through so that we weren't 'stuck in the middle'.
Attached Filesnbsp;
Was this helpful? Yes
By: Jim Rainbow
Nov 04, 2014
View all comments (1)
Dear Nova Customer, Thank you for taking the time to review our services as feedback, both good and bad, is very important to us. Firstly, I am pleased that you were satisfied with the assistance you received from Andy in finding a new buyer, soon after the initial one was lost. I am disappointed that you found the performance lacking in our after sales care, as this is an area in which we pride ourselves in providing a dedicated service which is above and beyond and one which many of our com ...

“Following a failed sale with another local estate agent I ......”

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Oct 08,2014
Minithumbup
Lee
By: 'Jack'
Oct 08,2014
0 people found
this helpful
Following a failed sale with another local estate agent I decided to take my property off the market. After giving it some further thought in the spring I decided to re-market my property with a different agent and contacted Novahomes. Lee came out and met ...
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Comment on agent fees
The fees where really competitive much lower than other estate agents in the area.
Was this helpful? Yes

“The initial sale of property went great, all very pleased ......”

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Sep 05,2014
Minithumbdown
By: 'Sean'
Sep 05,2014
2 people found
this helpful
The initial sale of property went great, all very pleased to help, but the after sales and bending of the truth in conversations I did have with staff we're shocking. 90% of contact was me chasing them! Emails where not answered, calls where not always returned, ...
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What agent could do to change your mind?
Much better after sales care, and much more constant communication, not leaving it weeks at a time and then telling us there has been an issue.
Attached Filesnbsp;
Was this helpful? Yes
By: Jim Rainbow
Nov 04, 2014
View all comments (1)
Dear Sean, Thank you for taking the time to review our services, as feedback, both good and bad, is very important to us. Firstly, I am pleased that you were satisfied with the service you received during the initial stages of the sale process. I am disappointed that you found the performance lacking in our after sales care, as this is an area in which we pride ourselves in providing a dedicated service which is above and beyond and one which many of our competitors do not offer at all. Ha ...
Staff picture Lee
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Whilst we endeavour to meet and exceed our customer expectations, and despite our best efforts there may come a time when you feel our service has not lived up to your expectation. As a member of The Property Ombudsman there are guidelines to follow when making a complaint and we have in place a formal complaints procedure which must be followed exactly when making a complaint about a licensed agent, service or staff member at Novahomes Plymouth Region, a copy of which is available on request to plymouth@novahomes.co.uk.
Last updated at 10:36 AM 26/01/2018 by Matthew Curtin

Awards won by Novahomes Plymouth, Plymouth PL3 4DT


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