Morgans City Living
Leeds, LS10
3.3/5, 29 reviews
55% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction

“Cleaning fee...”

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Aug 29,2018
Minithumbdown
By: 'Tenant'
Aug 29,2018
2 people found
this helpful
The estate agents offer a very poor service. They have had to re-do all sealants in the bathrooms however after numerous calls over a period of 3 months no one arrived to get the job done. Furthermore, after cleaning the flat thoroughly, the estate agents still took out the £150 cleaning fee stating that it was “necessary”.
Comment on agent fees
Very bad and high
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Opening Hours
Address

Morgans City Living
1 Dock Street
Leeds
West Yorkshire
LS10 1NB
0113 398 0099

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £197,500 £249,950
Lettings 100% 50% £700 £1,275
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 9 12 1 0 3 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

Morgans City Living Branches (view all )

“I couldn't give 0 Worst experience everSp......”

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Oct 09,2019
Minithumbdown
By: 'Dany'
Oct 09,2019
3 people found
this helpful
I couldn't give 0 Worst experience ever Specially with Milly at Leeds branch Has not clue what she's doing there. They need to look a bit more about employing the Wright staff....
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By: Lucy
Oct 11, 2019
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Hi Dany, thank you for taking the time to provide your feedback. We believe that we have resolved your queries via email, but if you have any further thoughts or comments please email them to Lisa Dennett at lisa.dennett@linleyandsimpson.co.uk ...

“I am so pleased to have changed our managemen......”

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Sep 25,2019
Minithumbup
By: 'Anne-Marie Stenson'
Sep 25,2019
0 people found
this helpful
I am so pleased to have changed our management agent to Morgan's. Everyone we have dealt with have been totally professional and approachable. Thanks especially to Sarah and Rebecca. We now have two properties fully managed by this expert team and would totally recommend to ...
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“Amazing experience with Morgans! Special thanks to Matthew for his support!...”

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Sep 05,2019
Minithumbdown
By: 'Mohammed Khan'
Sep 05,2019
0 people found
this helpful
My experience with Morgan city living has been amazing especially my property agent Matthew Kendrick has been amazingly support in terms of any queries i have about my property or arranging a handyman, he is always there to help in any way he can which ...
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“Good central Leeds agency...”

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Aug 24,2019
Minithumbup
By: 'Dr Shaw'
Aug 24,2019
0 people found
this helpful
I had a good experience with Morgan's. The property manager, Lydia Craig, was very friendly and professional and when issues arose got them sorted promptly. Renting through Morgan's was very easy. When I initially viewed properties with them, I felt like they really understood what ...
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“I cannot speak high enough of Casey Grieveson......”

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Aug 02,2019
Minithumbdown
By: 'Hossein Miraftabi'
Aug 02,2019
0 people found
this helpful
I cannot speak high enough of Casey Grieveson at Morgan City Living. Throughout the period I was looking for a property, she was very informative and kept me up-to-date about the best properties available on the market. Without her help I couldn't even image to ...
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“My experience of flat viewing/ contract signing/ communication during tenancy ......”

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Jul 31,2019
Minithumbup
By: 'Li Z'
Jul 31,2019
0 people found
this helpful
My experience of flat viewing/ contract signing/ communication during tenancy is very positive. Emails I sent are replied with good level of details in a good time scale. Very professional. Special thanks to Lydia Craig :)...
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“Good reactivity of the letting agency. good s......”

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Jul 16,2019
Minithumbup
By: 'Marc'
Jul 16,2019
0 people found
this helpful
Good reactivity of the letting agency. good service, the place fit to my needs, thanks. Also Lydia has been really helpful the first days when i needed some details....
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“Superb letting experience!...”

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Jul 13,2019
Minithumbup
By: 'Antonio Díaz'
Jul 13,2019
0 people found
this helpful
Morgans City Living has provided me with a great letting experience. Lydia Craig has been very supportive and she is always keen to help and to answer any query you might have rapidly and effectively . I would not hesitate at all in recommending their services ....
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“Very grateful to James Pearson who has shown ......”

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Jul 12,2019
Minithumbup
By: 'Helen Fraser'
Jul 12,2019
0 people found
this helpful
Very grateful to James Pearson who has shown patience and efficiency in our selling process. Very impressed with his professionalism throughout the process and all the members of the Morgans team I have met thus far. Thank you....
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“Very efficient and Lydia was always on hand t......”

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Jul 10,2019
Minithumbup
By: 'Jodie Wallace'
Jul 10,2019
0 people found
this helpful
Very efficient and Lydia was always on hand to sort any issues, she’s very professional and that’s why my review is 5*s...
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“I mainly dealt with Kerry who was managing ou......”

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Jun 25,2019
Minithumbup
By: 'Spyridon Vlioras'
Jun 25,2019
0 people found
this helpful
I mainly dealt with Kerry who was managing our flat, she was really helpful, prompt to respond and sorted out everything we needed. Fair, professional service with a smile can never go wrong! Would highly recommend....
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“Experience counts !...”

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Jun 19,2019
Minithumbup
By: 'Gillian'
Jun 19,2019
0 people found
this helpful
We much appreciate Morgans for their quick and professional response to marketing our rental apartments in the heart of Leeds. Over many years with Morgans we have been introduced to excellent tenants time and time again . Morgans experience in this market definitely counts !...
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Comment on agent fees
We are happy with the fees and service
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“Fantastic Buying Experience...”

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Jun 17,2019
Minithumbup
By: 'Adam Green'
Jun 17,2019
0 people found
this helpful
Both Alex and Liz made my whole buying process really easy from the first contact right up until the purchase completed. Alex was fantastic during the searching stage, he really understood what i was after and made it his mission to find me the right ...
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“Bathroom repaint...”

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Jun 14,2019
Minithumbup
By: 'Mark Graydon'
Jun 14,2019
0 people found
this helpful
Lydia negotiated with the landlord as my tenancy was coming up for renewal and he agreed to repaint the bathroom which was looking tired. Thanks Lydia!...
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“Prompt, efficient, professional service...”

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Jan 25,2019
Minithumbup
By: 'Vicki'
Jan 25,2019
0 people found
this helpful
Supported by James Pearson, we felt valued and respected through his genuine, caring approach. His knowledge of the trade and city was reassuring. Communication with each team member was both polite and courteous. Thank you....
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Comment on agent fees
Comparably reasonable
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“Good service...”

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Oct 26,2018
Minithumbup
By: 'Dora'
Oct 26,2018
0 people found
this helpful
Second time I am letting via Morgans. The flats are of good quality and reasonable price. While attempting to move in the new flat, I came across a number of difficulties that were probably a result of lack of management. However, one of Morgans staff, ...
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“Excellent Agency to buy property from...”

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Oct 04,2018
Minithumbup
By: 'Alex'
Oct 04,2018
0 people found
this helpful
I have recently completed on an apartment in Leeds City center. Morgans were very prompt at answering all queries over email, phone and in person. Appointments were made to view properties last minutes and re-viewings of the property. Queries have also been answered since completion ...
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Comment on agent fees
N/A - Property buyer
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“Cleaning fee...”

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Aug 29,2018
Minithumbdown
By: 'Tenant'
Aug 29,2018
2 people found
this helpful
The estate agents offer a very poor service. They have had to re-do all sealants in the bathrooms however after numerous calls over a period of 3 months no one arrived to get the job done. Furthermore, after cleaning the flat thoroughly, the estate agents still ...
read full review
Comment on agent fees
Very bad and high
Was this helpful? Yes

“Not helpful...”

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Jun 27,2018
Minithumbdown
By: 'Gabriela'
Jun 27,2018
5 people found
this helpful
The whole experience with this agency was absolutely outrages. I could write a massive list .Its started well , as soon as we received the keys , the agency was not helpful at all. Moreover, the team does not communicate and provide you with different information. Just ...
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Comment on agent fees
Don't know what you pay for.
Attachments

Review file
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“Exiting property...”

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May 03,2018
Minithumbup
By: 'Cathy'
May 03,2018
1 people found
this helpful
Rhiannon has been the fastest person responding to my emails offering helpful and useful suggestions. I would ask for her if I was new to Morgans as she has exceeded my expectations and is super friendly!...
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Comment on agent fees
N/A
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“Mr D. Belinski...”

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Mar 27,2018
Minithumbup
By: 'Alex'
Mar 27,2018
3 people found
this helpful
Big thanks to Alex who works for Morgans Estate Agencies for his efficiencies and the great experience. Especially extremely grateful for his communication. He is always reachable. The whole process from beginning to the end has passed smoothly without any interruptions. Also by his recommendations, ...
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Comment on agent fees
Only good.
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“In short, once the money is in it's bye bye ......”

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Mar 13,2018
Minithumbdown
By: 'Tyler'
Mar 13,2018
5 people found
this helpful
In short, once the money is in it's bye bye due care and attention. Company tried over charging me by them stating a different moving out dates, they tried charging for things that were not even present in the property upon moving out and during ...
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Comment on agent fees
Bad - Charging for things that were not present in the flat to begin with, trying to charge for rent on dates after the tenancy contract ended, ill informed advisors with what I would only describe as very basic training and knowledge of property management.
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“I would implore anyone currently using Morgan's or thinking about ......”

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Oct 05,2017
Minithumbdown
By: 'Chris'
Oct 05,2017
9 people found
this helpful
I would implore anyone currently using Morgan's or thinking about signing with them to be very careful. Ever since we handed our bond over to Morgan's and paid the over average administration fee Morgan's ask for, myself and my flat mate felt more or less ...
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Comment on agent fees
Above average.
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“Disgraceful treatment on checkout appointment. Two of us cleaned the ......”

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Mar 03,2017
Minithumbdown
By: 'Clean tenant'
Mar 03,2017
4 people found
this helpful
Disgraceful treatment on checkout appointment. Two of us cleaned the flat thoroughly but obviously not to the satisfaction of the dust person. Very insulting especially as we had the flat professionally cleaned every week throughout the 8 month tenancy. We were without a dishwasher for 5 months ...
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By: Rudi diment
May 10, 2017
View all comments (1)
I think it goes towards their Christmas party. They are trying it with us right now. We cleaned thoroughly throughout and attended the checkout with a guy called Daniel. He said the place was ' extremely clean ' but highlighted 5 things. We then proceeded to clean these 5 things. A few days later we received an email saying they are deducting funds from the deposit for 2 completely different things not highlighted in the check out. I questioned this and told them I would not pay this. A few days ...

“I wished I had read the reviews before I signed. ......”

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Sep 21,2016
Minithumbdown
By: 'Mamia'
Sep 21,2016
4 people found
this helpful
I wished I had read the reviews before I signed. Sales team promised many things and they were full of *. Until last minute he lie to me constantly yes of course don't worry but I realized that they just took advantage to rent the property ...
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“My initial experience with Morgans was good as they worked ......”

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Dec 08,2014
Minithumbdown
By: 'LF1990'
Dec 08,2014
4 people found
this helpful
My initial experience with Morgans was good as they worked hard to find the right flat for me and my housemate. However, I feel as though once the contract was signed, this help stopped. We have had difficulties with the flat, such as the window ...
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“Being a tenant with Morgans for nine months I feel ......”

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Jun 07,2014
Minithumbdown
By: 'Chris'
Jun 07,2014
4 people found
this helpful
Being a tenant with Morgans for nine months I feel I now have enough experience to share. First Impression: While looking for a property the sales team were very helpful and even sympathised with the experience my partner and i have had with previous bad ...
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What agent could do to change your mind?
Why are your fees higher than other estate agents in the same area?
Attached Filesnbsp;
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“I'm appalled by Morgans. On moving out of the flat, ......”

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Oct 18,2013
Minithumbdown
By: 'Philip Green'
Oct 18,2013
6 people found
this helpful
I'm appalled by Morgans. On moving out of the flat, I paid a professional cleaner £60 odd in order to clean they flat. They have deducted a further £70 for another professional cleaner to clean the house also! I gave the receipt of the clean to Morgans, ...
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“Let's face it - letting agents and estate agents have ......”

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Jul 21,2013
Minithumbdown
By: 'ExCustomer'
Jul 21,2013
16 people found
this helpful
Let's face it - letting agents and estate agents have a bad reputation. Some of it is probably unjustified and some of it is probably justified, so I tend to take each company as I find them and on their own merits - in the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Morgans, a member of the Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure is in place. This provides for the matter to be dealt with internally and, in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

If you believe you have a complaint, please write in the first instance to:

Jacqui Pringle
Operations Manager
Morgans Cityliving
1 Dock Street
Leeds
LS10 1NB

Or email j.pringle@cityliving.co.uk

Your written complaint will:
be acknowledged within 24 hours whenever practicable but in no longer than 3 working days,
investigated thoroughly in accordance with established in-house procedures and
a formal reply will be sent to you within 15 working days of receipt of your complaint.

If you are not satisfied with the outcome of our initial investigation, you are provided with a further and final opportunity to have the complaint reviewed by a member of the senior management team, who has not already been involved in the initial investigation. This should be raised with Jonathan Morgan, MD, at the above address and he will conduct the review.

In the event that the final review, as detailed above, still fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.

www.tpos.co.uk

We have client money protection via ARLA – MO200870 and NAEA – C0011302
Last updated at 9:34 AM 10/07/2019 by Lucy Smith

Awards won by Morgans City Living, Leeds LS10 1NB


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