Belvoir
Ilford, IG2
2.9/5, 39 reviews
51% recommended
0% sales valuation accuracy
65% sales fee satisfaction
75% lettings valuation accuracy
65% lettings fee satisfaction

“Poor Customer service and a dodgy business...”

Share on :
Aug 27,2018
Minithumbdown
By: 'Anonymous'
Aug 27,2018
3 people found
this helpful
Where do I even begin. On the surface they act like a top business and put on a kind show as though they want to help when clearly they only care about the money. I won't grasp too much on my experience however there was clear favouritism and priority of customers that they already knew. I played along listening to their lies and excuses however i was aware of what was happening. It was only after my experience with belvoir that I read the constant negative reviews and realised that I could relate to each of them.
No concept of customer service at all! AVOID this branch at all costs. This is not a business, rather a family run thieving branch.
Was this helpful? Yes
By: Carl Belle
Aug 29, 2018
We take all review seriously. However as we have had no interaction with you and don't know who you are, it's impossible to attempt to rectify any issues you may or may not have had. If you would like to make yourself known, we would be more than happy to address your complaint. I would ask you to contact the office ao we can arrange a convenient time meet. If we dot hear from you we won't be able to assit and will assume this is a hoax complaint.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Belvoir
440 Cranbrook Road
Gants Hill,Ilford
Greater London
IG2 6LL
0208 518 28 18

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 65% £0 £0
Lettings 75% 65% £650 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 16 14 0 0 0 0 2 3
Areas covered
  • IG2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS DPS TDS
Latest Properties

No Properties

“Very professional staff...”

Share on :
Jan 31,2019
Minithumbup
By: 'Marius Constantin'
Jan 31,2019
0 people found
this helpful
I rented a property from belvoir for two years. Everything was fine, staff was professional and helpful throughout the whole period. Thank you...
read full review
Comment on agent fees
Fees are decent considering the market
Was this helpful? Yes

“Excellent Experience and highly recommended...”

Share on :
Dec 21,2018
Minithumbup
By: 'Kowshik'
Dec 21,2018
0 people found
this helpful
We were in the property for more than 2 years. Carl and his team are highly professional . Any issues Carl used to respond quickly and send the necessary personnel immediately. I highly recommend Belvoir Ilford. Overall as a tenant we had good experience and I will ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very Professional Service...”

Share on :
Dec 15,2018
Minithumbup
By: 'Krishnan'
Dec 15,2018
0 people found
this helpful
I had a good experience with Belvoir. They were very professional and straight forward. The property when handed over was in a very good condition. Carl & Lisette were always responsive to any issues I had during my tenancy. Specifically, when we had issues with the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“High Professionalism...!!!!...”

Share on :
Oct 05,2018
Minithumbup
By: 'Prabhakar Gopal'
Oct 05,2018
0 people found
this helpful
I would like to appreciate the high degree of professionalism showed by Belvoir agents in a unique situation of mine. I had cleared my reference checks and was waiting to move in to a property but on the penultimate day, the landlord pulled out mentioning ...
read full review
Comment on agent fees
A bit lesser than usual market rate
Was this helpful? Yes

“Poor Customer service and a dodgy business...”

Share on :
Aug 27,2018
Minithumbdown
By: 'Anonymous'
Aug 27,2018
3 people found
this helpful
Where do I even begin. On the surface they act like a top business and put on a kind show as though they want to help when clearly they only care about the money. I won't grasp too much on my experience however there was ...
read full review
Was this helpful? Yes
By: Carl Belle
Aug 29, 2018
View all comments (1)
We take all review seriously. However as we have had no interaction with you and don't know who you are, it's impossible to attempt to rectify any issues you may or may not have had. If you would like to make yourself known, we would be more than happy to address your complaint. I would ask you to contact the office ao we can arrange a convenient time meet. If we dot hear from you we won't be able to assit and will assume this is a hoax complaint. ...

“Rude staff. Time wasters...”

Share on :
Aug 22,2018
Minithumbdown
By: 'WAQAS ALI'
Aug 22,2018
3 people found
this helpful
They advertised a property on 5th August. Called them, Susan answered and informed me that let is agreed. Today they advertised the same property again on 21st August. I called them within 30 minutes and Carl said that they have deposit for that property. O felt ...
read full review
Comment on agent fees
So rude that they just ended the conversation in 10 seconds
Was this helpful? Yes

“The worst agent ever...”

Share on :
Aug 03,2018
Minithumbdown
By: 'Chris'
Aug 03,2018
5 people found
this helpful
Carl Belle, a very arrogant and ignorant individual. He is someone who will do things for his best interest and does will wriggle his way around everything without accepting any blame. He would never apologise even if he's in the wrong. I have had many ...
read full review
Comment on agent fees
Rip off!
Was this helpful? Yes
By: Chris
Aug 06, 2018
View all comments (3)
Also Carle, the comment left by Kevin Zimmerman below my complaint shows that you cannot take any responsibility for any of your actions. We were in a similar situation to Kevin in fact. Carle makes you come to his office and fixes a time, but surprisingly he'll not be in the office or he's closed. This is a guy who throws cock and bull stories about legislation, but contradicts everything he does when it comes to him. Carle, you are a very clever man...but equally stupid! You might be able to s ...

“Avoid these terrible agents!...”

Share on :
Jul 05,2018
Minithumbdown
By: 'Kevin Zimmermann'
Jul 05,2018
5 people found
this helpful
Unfortunately I didn't get the chance to read up the reviews on Belvoir Gants Hill until after I'd been conned out of my money. I first called to view An apartment around 2 weeks ago, I was greeted on the Phone by Carl. Carl, seemed to ...
read full review
Comment on agent fees
Rediculous
Was this helpful? Yes
By: Jannis
Jul 05, 2018
View all comments (1)
it's always interesting reading comments left on social media about agents by members of the public who feel it necessary to paint a picture different to the actual facts. Nonetheless, the staff at Belvoir Lettings, Gants Hill will continue providing a professional to all our customers ...

“Review Belvoir Gants Hill...”

Share on :
May 16,2018
Minithumbup
By: 'Nav_Gants Hill'
May 16,2018
0 people found
this helpful
Carl and Lisette have always been very helpful, friendly approachable and understanding, from the day I was in search of excellent quality property, to my moving in and out, to post-moving out even. The quality of the property I rented through Belvoir Gants Hill was ...
read full review
Comment on agent fees
No comment
Was this helpful? Yes

“Excellent Service...”

Share on :
Apr 17,2018
Minithumbup
By: 'DineshKumar S'
Apr 17,2018
1 people found
this helpful
We have taken Belvoir Lettings from June 2017. Very happy with the service and professionalism. Thank you very much it was great experience with Belvoir. Lisette and Carl have been very helpful to us in each stage both moving out/in. More than happy with the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Carl Belle
Apr 17, 2018
View all comments (1)
Dinesh, It's great to know that we served you well as we were very pleased with you as tenant(s). The management and staff here at Belvoir Sales & Lettings aim to provide an excellent service to all our clients. We wish you every success in the future Many thanks Carl & team ...

“Horrible...”

Share on :
Apr 14,2018
Minithumbdown
By: 'Nimoy'
Apr 14,2018
4 people found
this helpful
Horrible service, spreading lies about changing locks is a serious thing. Do yourself a favor and DONT rent or buy anything from him...
read full review
Comment on agent fees
Very bad
Was this helpful? Yes

“Very happy with the service and professionalism. The whole process ......”

Share on :
Mar 08,2018
Minithumbup
By: 'MRS Miniy Sinha'
Mar 08,2018
0 people found
this helpful
Very happy with the service and professionalism. The whole process was more than satisfactory. More than happy with the property and the service we received from the agent...
read full review
Was this helpful? Yes

“Thanks for your mail.Yes i have got my deposit ......”

Share on :
Feb 23,2018
Minithumbup
By: 'Kiran Malladi'
Feb 23,2018
0 people found
this helpful
Thanks for your mail. Yes i have got my deposit back and thank you very much it was great experience with Belvoir. Lisette and you have been very helpful and i would approach Belvoir again for renting a property in the near future. Will provide ...
read full review
Was this helpful? Yes

“They aren't professional at all. Staff is too rude really ......”

Share on :
Feb 09,2018
Minithumbdown
By: 'reyes'
Feb 09,2018
6 people found
this helpful
They aren't professional at all. Staff is too rude really don't know the way how to talk. They initially charged me 300£ and later on told me that they aren't refundable. I strongly recommend to stay away from these unprofessional and liar people ....
read full review
Was this helpful? Yes

“The worst experience, I have yet to come across agents ......”

Share on :
Feb 03,2018
Minithumbdown
By: 'TRAUMA!! Don't be a VICTIM'
Feb 03,2018
7 people found
this helpful
The worst experience, I have yet to come across agents that are as rogue as Carl. It took almost 8 weeks to fix a damp room that needed continuous ventilation (open windows) due to the smell/humidity. Unprofessional in his conduct, breaks legal acts that tenants ...
read full review
Comment on agent fees
Fees are horrendous - £800 for referencing Extra fee - if your a couple To renew your tenancy further fees are applied *Increase of rent is applied if you renew your tenancy*
Was this helpful? Yes

“This is a review for Belvoir Estate Agents in Ilford, ......”

Share on :
Sep 19,2017
Minithumbup
By: 'PD'
Sep 19,2017
4 people found
this helpful
This is a review for Belvoir Estate Agents in Ilford, Gants Hill. I was appalled by the level of unprofessionalism demonstrated by one agency in a single interaction. They had a property that was already under offer with the sale going through displayed as ON ...
read full review
Was this helpful? Yes
By: PD
Sep 25, 2017
View all comments (2)
If I hadn't made myself clear in the comment, let me point out that the owner spoke at the property informed of an exchange date that had been confirmed. I highly doubt that an offer was made on the Friday and the exchange date was in place for the Monday. I must also stress that the gentleman didn't once apologise. So, no, the situation wasn't explained to me. And I should have been told of any development before I came to your office for a viewing after an hour of travel, not when I got to you ...

“I've been putting my flat to rent with another agent ......”

Share on :
Aug 15,2017
Minithumbup
By: 'Murad'
Aug 15,2017
0 people found
this helpful
I've been putting my flat to rent with another agent for 5 years and decided to go with someone different after i had major issues. I actually went to another local agent first and grew frustrated and went to Belvoir to see whether they could rent ...
read full review
Comment on agent fees
Good for Agents Fees - and i think its fair especially when they spend a good amount of time to vet the tennant
Was this helpful? Yes
By: Carl Belle
Aug 15, 2017
View all comments (1)
Dear Mr Ali. Thank you for your positive review. We will do our best to serve you to the best of our ability. Carl Belle ...

“Worst customer service. I am surprised that they are still ......”

Share on :
Aug 09,2017
Minithumbdown
By: 'Ashok'
Aug 09,2017
4 people found
this helpful
Worst customer service. I am surprised that they are still in business. Avoid them at any case. Carl is very unprofessional and rude....
read full review
Was this helpful? Yes
By: Ashok
Aug 10, 2017
View all comments (3)
I rented the apartment with you guys in Romford - 10 Wave court RM7 0FA from June 2014 to Feb 2015. You charged me exorbitant money from my deposit for paint touch ups after vacating the house. All through our interaction your behavior was rude, unruly and unprofessional. ...

“Belvoir is one of the reliable letting agents in and ......”

Share on :
May 20,2017
Minithumbup
By: 'Prabhu'
May 20,2017
0 people found
this helpful
Belvoir is one of the reliable letting agents in and around Gants Hill. We were renting a property with them for over 3 years. Sad that we are leaving. Will recommend this agent....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Mr Belle
May 22, 2017
View all comments (1)
Thank you sir. We are happy to hear that you are pleased with the service provided as we aim to provide this service to all our clients. We too are sad to see you leave and would like wish you and your family every success in the future. ...

“A really professional service end to end. I found Carl ......”

Share on :
Apr 29,2017
Minithumbup
By: 'Mo'
Apr 29,2017
0 people found
this helpful
A really professional service end to end. I found Carl very open transparent and trustworthy. Carl came recommended from a friend so am glad the service was as hoped. The team at Belvoir including Jannis made the process seamless. A highly recommended team....
read full review
Comment on agent fees
Same as others
Was this helpful? Yes
By: Carl Belle
Aug 09, 2017
View all comments (1)
Thank you so much for your comments. I hope things continue to go well for you in your new home ...

“Personally I would suggest to stay away from dealing with ......”

Share on :
Apr 28,2017
Minithumbdown
By: 'Sabat'
Apr 28,2017
3 people found
this helpful
Personally I would suggest to stay away from dealing with Carl due to his non professional behaviour. Not someone who should be in this business. I will report him to some sort of authority for threatening esp....
read full review
Comment on agent fees
On the higher side.
Was this helpful? Yes
By: Grant
May 20, 2019
View all comments (2)
Oh another 'we don't remember you' response eh Carl. Piss weak. Every negative review you try to pretend you don't know them. Well, when we run y I through the courts I will make sure to take plenty of photos so you can't pull this stunt. * ...

“Moving into my new flat was made easy, Carl and ......”

Share on :
Apr 06,2017
Minithumbup
By: 'Naz'
Apr 06,2017
1 people found
this helpful
Moving into my new flat was made easy, Carl and Susan were very informative. Full credit check was carried out for me and my partner....
read full review
Comment on agent fees
Slightly high, but there all are ..
Was this helpful? Yes

“I have dealt with this agent for a number of ......”

Share on :
Mar 10,2017
Minithumbup
By: 'satisfied customer'
Mar 10,2017
1 people found
this helpful
I have dealt with this agent for a number of years now and to the people who complain of rudeness by the staff I believe that it's because they're not used to professional directness, no-nonsense, accurate information and professional conduct. The staff keep to the ...
read full review
Comment on agent fees
As with all fees, you pay for what you get. There are many agents who charge less than this agent but then you get very poor service...this is my experience hence I will always be willing to pay that bit extra for the service provided by Belvoir Lettings as I am guaranteed a good return for my money
Was this helpful? Yes

“I have worked with Carl for numerous years. As a ......”

Share on :
Mar 07,2017
Minithumbup
By: 'Marshall'
Mar 07,2017
1 people found
this helpful
I have worked with Carl for numerous years. As a Landlord he is well versed to give me sound advice whether I am a tenant or just need to gain advice regarding rental properties. He is a very confident man and has always shown a ...
read full review
Comment on agent fees
Good and competitive yet managable.
Was this helpful? Yes

“I was very pleased with the service I received. Carl ......”

Share on :
Feb 25,2017
Minithumbup
By: 'Monica Reid'
Feb 25,2017
1 people found
this helpful
I was very pleased with the service I received. Carl was very helpful and made sure I understood everything. The company have a very high level of professionalism and excellent customer service. I would definitely recommend this estate agent....
read full review
Was this helpful? Yes

“Fantastic experience. Everything was processed and put through very quickly. ......”

Share on :
Feb 24,2017
Minithumbup
By: 'Fantastic experience'
Feb 24,2017
1 people found
this helpful
Fantastic experience. Everything was processed and put through very quickly. The agents were very helpful and reassuring. As oppose to other estate agencies, Belvoir have a genuine concern for people and they listen/show genuine care for meeting your needs....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“No no no! Do not deal with this person. Oh ......”

Share on :
Feb 22,2017
Minithumbdown
By: 'Alexandra'
Feb 22,2017
4 people found
this helpful
No no no! Do not deal with this person. Oh my god where to start... This is the worst professional I've ever dealt with. Carl is unbelievably rude for someone in a customer facing profession. How is this person still in business, i wonder. He ...
read full review
Comment on agent fees
The fees are inline with what i'd expect.
Was this helpful? Yes
By: Carl Belle
Aug 09, 2017
View all comments (1)
Good morning Alexandra. We are disappointed that your experience was not positive and apologise. We would very much like to get to the bottom of the issues and put them right. If you would like to call the office we would be happy to discuss the matter with you and see if it can be rectified. ...

“Carl has very good properties in Gants Hill area,he ......”

Share on :
Feb 21,2017
Minithumbup
By: 'Jit'
Feb 21,2017
1 people found
this helpful
Carl has very good properties in Gants Hill area,he knows the exact needs of professionals like me, he provided good services till now and also gave the car parking....
read full review
Comment on agent fees
It was good experience till now.
Was this helpful? Yes

“I was a tenant for the better part five years. ......”

Share on :
Feb 20,2017
Minithumbup
By: 'Stephen'
Feb 20,2017
1 people found
this helpful
I was a tenant for the better part five years. Carl was always approachable and so were the staff in the office. When my tenancy agreement ended unexpectedly Carl got me first refusal on a neighbouring flat. The trades people were helpful and fairly prompt....
read full review
Comment on agent fees
No comments on fees
Was this helpful? Yes

“I have found Carl to be very efficient and effective. ......”

Share on :
Feb 08,2017
Minithumbup
By: 'Chris'
Feb 08,2017
1 people found
this helpful
I have found Carl to be very efficient and effective. Carl is very confident and deals with any problem. I would certainly use Belvoir again. As a landlord it is vital to have a good working relationship with the agents. Carl and his team of ...
read full review
Comment on agent fees
Agents fees are very competitive
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:01 PM 12/12/2016 by

Awards won by Belvoir, Ilford IG2 6LL


As Seen On

Find the Best Agent to
Sell or Rent Your Home