Ringley
London, NW1
1/5, 33 reviews
0% recommended
0% lettings valuation accuracy
13% lettings fee satisfaction



Property Features


“Appalling management service from start to finish.Problems encountered, in ......”

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Aug 27,2012
Minithumbdown
Kathy
By: 'Dodi'
Aug 27,2012
13 people found
this helpful
Appalling management service from start to finish.
Problems encountered, in chronological order:

1) No keys on moving date, no inventory, flat in a disgusting state. Had to wait two additional days to move in, and pay for this!
2) No flushing toilet or running water in bathroom upon moving in. Had to wait a week for resolution as estate agents maintained it was not their problem. Only when advised that they had let a property that was unfit for habitation and I would get Health Department onto them did they rectify situation.
3) Error in setting up direct debit (from THEIR side). They emailed me on Dec 27th ashking if I could get to a bank asap to arrange authorisation of emergency transfer.
4) Constant emails and phone calls in the first few months of occupancy regarding items that the previous tenant had 'accidentally' taken, and now needed storing in our flat again, thus they needed access to our flat.
5) Further issues with hot water and heating, which took a full 6 months to address. Again, only when presented with the fact that their system was illegal did they rectify. This was despite their own plumber telling me in the first week that the system was no longer allowed and we should raise it with the agents.
6) Maintenance issues such as a leak in the roof that ended with a part of the plaster ceiling falling through - never attended to despite several reports to the agents that it was worsening.
7) Terrible customer service throughout the problems. During one round of maintenance issues I was told that Kathy was 'too busy to read all her emails, and that if there was something that actually needed action then I should call her office and notify her that she should read her emails...'
8) Unsuprisingly, we left the property at the earliest possible date. This too was fraught with problems. On virtually every occasion either the the prospective tenants arrived and the agent didn't, meaning we had to conduct viewings ourselves, or the agent phoned to say could he do a viewing in 5 minutes as he was already downstairs.
9) Exit inventory not performed until chased repeatedly by us.
10) Incoming tenants requested an earlier moving date, which we complied with just to get out. They then pulled out, and we were not informed until the day before we were due to move - far too late to alter our plans.
11) Our deposit, despite being in the deposit protection scheme, was accessed by MBM WITHOUT our consent and utilised.

Awful, appalling, shockingly bad company. I have dealt with many estate agents over the years, and sadly, the majority can barely be described as even adequate, but MBM Ringley has plumbed new depths with their property, and specifically, their management. In fact, management would be far too professional a term to apply to these people. Incompetent, rude, lazy, unprofessional and discourteous.

NEVER EVER USE THIS COMPANY. Rating: terrible. Score 0/10 for all aspects of their 'service'.
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Opening Hours
Address

Ringley
349 Royal College Street
London
Greater London
NW1 9QS
020 7267 2900

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 13% £356 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 6 0 9 0 0 0 0 0 18
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Incompetent...”

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Oct 19,2023
Minithumbdown
By: 'Hannah'
Oct 19,2023
1 people found
this helpful
I have raised an issue with ongoing leak with my Estate Manger and various others at Ringley Group who I pay to manage the estate at Prospect Place as part of our service charge. This leak has damaged my property on three separate occasions (lights, ...
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“Utterly unresponsive to residents....”

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Jul 21,2023
Minithumbdown
Mary-Anne
By: 'Ronan Falsey'
Jul 21,2023
1 people found
this helpful
Utterly unresponsive to residents or tenants needs and appear to chose themselves what and how to manage. Senior management are uncontactable and aloof. Transparency is nil. Customer Service is rude and ineffective. Generally perceived as poor performing and not good value...
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“awful company...”

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May 31,2023
Minithumbdown
By: 'Daria Petrik'
May 31,2023
1 people found
this helpful
surprise surprise -they are not publishing negative reviews on Google! One of the wost management companies to work with.....they managed a property i owned, they are rude - money grabbing scammers, who will charge you for things that are not actually executed....
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“Would give them less. Don't get them to manag......”

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Aug 24,2022
Minithumbdown
By: 'Kerry'
Aug 24,2022
3 people found
this helpful
Would give them less. Don't get them to manage any property they are a disgrace and are money grabbing liars. Also the are extremely discriminating to any tenant or home owner who has accessibility needs. Don't use them! If I had know when buying a ...
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“Absolutely horrible company...”

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Feb 17,2022
Minithumbdown
By: 'Alexa druzh'
Feb 17,2022
1 people found
this helpful
Absolutely horrible company Absolutely horrible company. Not even worth 1 star. I have a feeling that for every genuine negative review they post a fake positive one by their friends, because how else can the reviews be so drastically different? Unfortunately they have been hired by ...
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“Unacceptable , building is not up to fore saf......”

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Oct 15,2021
Minithumbdown
By: 'Margot Mare Richards'
Oct 15,2021
1 people found
this helpful
Unacceptable , building is not up to fore safety standards, fire doors are broken , lifts are broken ,my neighbour is i £17000 rent arrears , and we are suffering ? Have no idea what happens here , and ignores our complaints and issues . And when the local MP wants to ...
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“They should pack it all in....”

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May 15,2021
Minithumbdown
Mary-Anne
By: 'Oisin'
May 15,2021
3 people found
this helpful
The worst liars I have ever encountered. First it was Gavin, and now it's Karl. Plays nice to our face and admits the poor level of service isn't good enough, but then acts the big lad on emails. Mary Ann Bowring suggested I call the ...
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“I don't think this type of thing is legal is ......”

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Feb 10,2021
Minithumbdown
By: 'JOHN LEWIS'
Feb 10,2021
2 people found
this helpful
I don't think this type of thing is legal is it? We rented a flat from a friend of ours! There where some serious problems with the car park, rubbish, lighting , cleaning. garden , vandals and various other issues. I'm a pilot for BA and have ...
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“Ringley (apparently) manage the block I have ......”

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Sep 17,2020
Minithumbdown
By: 'Chandresh'
Sep 17,2020
2 people found
this helpful
Ringley (apparently) manage the block I have a flat in. There has been water damage due to a leak on the roof/terrace above which caused damp penetration into my flat. I've now spent over 6 months chasing them to resolve it. I've escalated it through ...
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“RUN FOR YOUR LIVES AND SELL UP IF YOU CAN...”

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Jul 20,2020
Minithumbdown
By: 'Dr'
Jul 20,2020
4 people found
this helpful
Allegedly if they are involved with your property and your not on the "board" who for some reason employs them. SELL UP AND RUN ASAP. They will bleed you dry. Going from great apartments and gardens to basically a run down trashy yard with check ...
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By: Saila Gaffur
Nov 10, 2020
View all comments (1)
Ringleys Limited are definitely going for the jugular with the recent pandemic. They are even now going as far as fabricating the truth. They are number 1 liars and that's all of them including the property manager and the director of the company. As many active role as resignation. Folks if you are reading this fight for your right for any injustice that you face. Do not let RINGLEYS LTD bully you. Don't forget you can get free advice from LEASEHOLD ADVISORY SERVICES - contact number 0207 8 ...

“Catastrophic, terrible company, unhelpful non......”

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Nov 10,2019
Minithumbdown
By: 'Michael'
Nov 10,2019
5 people found
this helpful
Catastrophic, terrible company, unhelpful non responsive, simply do away with away liability even if the issues of the condition of the block fall under their remit. Find a convenient and /or legal way of not addressing anything that should be theirs to deal with as ...
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“The WORST MNG COMPANY IN LONDON.They dared t......”

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Nov 10,2019
Minithumbdown
jennifer
By: 'V'
Nov 10,2019
8 people found
this helpful
The WORST MNG COMPANY IN LONDON. They dared to illegally dismiss porter of Arthur Court as a retaliation for his disclosures of the frauds committed by the Board of Directors in such serious matters as lethal bacterial contamination of water system. Unprofessional, Dishonest LOW-CLASS CROOKS....
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“The best service they provide is to their competitors...”

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Nov 10,2019
Minithumbdown
By: 'Robert'
Nov 10,2019
4 people found
this helpful
The best service they provide is the improvement of their competitors' reputation: any management agents compared with Ringley become immediately excellent....
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“Delay in repairing roof leak...”

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Oct 16,2019
Minithumbdown
By: 'John'
Oct 16,2019
4 people found
this helpful
I reported a roof leak to Ringley first thing on Monday as water was coming into my tenant's bedroom. It is now Friday and all Ringley can say is we are looking into it and will get back to you. I am a professional landlord ...
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“Terrible service......”

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Feb 02,2019
Minithumbdown
By: 'MarkQ'
Feb 02,2019
9 people found
this helpful
Ringley manage my block. The roof has been leaking for a year, and 4 months ago a survey highlighted that there were fire safety issues. I've been contacting them on a weekly basis about these issues since but they have done nothing. The insurance policy Ringley ...
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Comment on agent fees
Prices are average, but they don't provide the services they charge for!
Attachments

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By: TIMOTHY HADLEY
Jul 18, 2020
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Thank you very much for the input. I work for an owner of an apartment "managed" by Wringleys. We are based in New York City. If they ran the building like that here, they would be closed down and arrested. ...

“Disgusting ! Keep well away . Bullies and money makers for nothinb...”

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Nov 28,2018
Minithumbdown
Tara
By: 'Dr'
Nov 28,2018
10 people found
this helpful
The flats are now disgusting . Having gone from winning communal garden if the year in 2004, the current directors or director has turned the place into little more than a gypsy camp . Disgusting . Ringleys charge for items they don't list , and the bills keep coming in , ...
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Comment on agent fees
Purely out to make money . A very high staff turnover with a very bad impression if you speak to an ex employee they all disparage the company. Keep well away . They’ve cost our block a fortune for very little and destroyed a communal garden which had won an award .
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By: ex Ringley customer
Dec 24, 2018
View all comments (1)
Couldn't agree with you more. I've dealt with and advised a lot of businesses in my time and I know a cowboy operation when I see one. They're con artists. They make charges up without an explanation or warning and threaten you with legal action if you question them. They're people are serially useless and arrogant. They cost the leaseholders of our block a fortune due to their incompetence and mismanagement. Other Ringley "customers" have provided evidence to me of skimming on charges whi ...

“Avoid at all costs...”

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May 30,2018
Minithumbdown
By: 'Maeliss'
May 30,2018
6 people found
this helpful
This is by far the most incompetent group of people I have ever met. We have had to email/ call dozens of times before repairs are done. Some of the repairs we asked for in September are still outstanding. When our managing agent left, he ...
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Comment on agent fees
Terrible considering they never carry out any repairs
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“Poor customer serviceRepairs not done in a timely mannerEstate is ......”

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Feb 12,2018
Minithumbdown
Jennifer
By: 'Flamsteed'
Feb 12,2018
8 people found
this helpful
Poor customer service Repairs not done in a timely manner Estate is overcharged for services (e.g. repairs, cleaning) Breakdowns are conveniently blamed on vandals Refuses to call AGM Refuses to install security cameras Refuses to consult with owners about site issues Lack of knowledge ...
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Comment on agent fees
Fees are too high. They are a rip-off.
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By: Ringley Group
Feb 12, 2018
View all comments (1)
We have responded to all communications with the owners on this development and have met with them both at evening meetings and have made ourselves available when undertaking site visits. As this is a new build company we are aware that the developer has not completed all legal obligations and we do not have permission to call an AGM at this time, this will follow at the earliest opportunity and Resident Directors will be appointed. In the interim we have regular meetings planned. At the last ...

“Do not use this firm to manage your building they ......”

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Jan 09,2018
Minithumbdown
By: 'STAY'
Jan 09,2018
7 people found
this helpful
Do not use this firm to manage your building they are a rip off - they charge more than anyone I know in London & the surrounding areas. They charge roughly £2800 in service charge for a flat in Slough when i pay only £1600 service charge for ...
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Comment on agent fees
Absolutely extortionate - stay away - they are thieves.
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By: Suchit
Jan 23, 2018
View all comments (3)
Oh listen I am not referring to the present situation Roo Joshi - I am asking you why your normal service charges are £2800 per annum compared to £1600 from other companies? You seem like you are not willing to answer this question - obviously because you know you cannot justify the charges so hence you are deflecting it to the fire issue at present. The best thing is that this shows anyone reading this that you are a company who cannot be trusted to even answer the simplest of question ...

“One of worst agents ever - non responsive, unreliable, super ......”

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Dec 15,2017
Minithumbdown
By: 'Frustrated'
Dec 15,2017
4 people found
this helpful
One of worst agents ever - non responsive, unreliable, super difficult to get hold of. Would never recommend them to anyone....
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By: Leah
Dec 19, 2017
View all comments (1)
We are very sorry to hear about your experience, can we please contact you right away? That way we can investigate and mobilise solutions. Please email us your phone number to [email protected], if now is not the best time to talk, email us further details and we will investigate and call you with our findings. ...

“This is the worst company I have ever come across ......”

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Sep 29,2017
Minithumbdown
By: 'Hugo'
Sep 29,2017
5 people found
this helpful
This is the worst company I have ever come across in my life. Completely incompetent, they simply have absolutely no clue whatsoever how to run a block of flats. If they try to do anything it will immediately dissolve into a complete and utter mess, ...
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By: Justin Barrington
Oct 11, 2017
View all comments (2)
You are not alone. we are putting together a website with all the stories in full detail. Contact me [email protected] ...

“This company is just a joke ( Drayton Garden Village) totally ......”

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Jul 24,2017
Minithumbdown
By: 'Inga'
Jul 24,2017
4 people found
this helpful
This company is just a joke ( Drayton Garden Village) totally incompetent, unable to deliver any customer service. Nothing is deliver like CCTV (which we are already charge in service charge), they keep overpaying them self all buget in just 4 month, previous gardeners never on site- ...
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Comment on agent fees
550£ a year is lot of monies on the top of council tax £170 a month
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By: Justin Barrington
Jul 26, 2017
View all comments (2)
Ringleys make it up as they go. Creating answers and excuses. But look how many people are dissatisfied with them......take my advice and find another agency..... ...

“Ringleys are just awful. Maryanne Bowring tells a good story ......”

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Apr 30,2017
Minithumbdown
By: 'Justin'
Apr 30,2017
9 people found
this helpful
Ringleys are just awful. Maryanne Bowring tells a good story when selling. But the service is the worst I have encountered in 25 years in the business. Cost us 25K in overpaid gas bills in 2 years. Garden and communal areas kept rubbish. Incompetent and unable to ...
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Comment on agent fees
Any fees paid to Ringleys are wasted. The only thing they did well is pay themselves. Though they did occasionally pay themselves twice...so check your accounts line by line very carefully
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“I have to say that the service is APPALLING and ......”

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Jan 19,2017
Minithumbdown
Rami
By: 'VAPM'
Jan 19,2017
4 people found
this helpful
I have to say that the service is APPALLING and UNRELIABLE. On countless occasions, I have complained of people breaking into the property (Flat 13), taking drugs, smashing the place up and * you guys are ignoring our requests to install basic CCTV / additional security. I have ...
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By: Leah
Jan 30, 2017
View all comments (1)
I'm very sorry to hear about your experience, my name is Leah, can I please contact you right away? That way I can investigate and mobilise solutions. Please email me your phone number to [email protected], if now is not the best time to talk, email me further details and I will investigate and call you with my findings. ...

“Absolutely terrible, made the new tenant pay me the deposit ......”

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Jul 20,2016
Minithumbdown
Dipesh
By: 'Nimi'
Jul 20,2016
3 people found
this helpful
Absolutely terrible, made the new tenant pay me the deposit which I haven't got back. Never answers the phone, doesn't get back to emails, broken bed they said they'd fix and that they ordered a new bed. Never came, lived in a broken bed for 3 ...
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What agent could do to change your mind?
Terrible, over priced.
Attached Filesnbsp;
Comment on agent fees
Terrible, over priced.
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By: Ringley Group
Nov 09, 2016
View all comments (1)
We are disappointed to read your feedback and would invite you to contact us directly, so that we may investigate this further for you. Your experience does not reflect our service level agreement and we would like to learn what went wrong for you. Please get in touch at [email protected] ...

“We moved to Ringley Property around 5 years ago, after believing ......”

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Mar 14,2016
Minithumbdown
By: 'Deeply'
Mar 14,2016
5 people found
this helpful
We moved to Ringley Property around 5 years ago, after believing that nobody could be worse than Countrywide. How wrong we were! Do not go near them with a barge-pole. Some examples: 1. Exorbitant fees for no service. This includes their inability to respond to emails or ...
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What agent could do to change your mind?
High for no service actually provided. The cost pht off prospective buyers for my flat.
Attached Filesnbsp;
Comment on agent fees
High for no service actually provided. The cost pht off prospective buyers for my flat.
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By: Justin Barrington
Apr 28, 2017
View all comments (1)
Hi, I am stuck with Ringleys. I agree with every word you have said. It is my intention to set up a website aimed at showing the world how bad they are. Would you like to have a page on it to tell your story? Please contact me on [email protected] ...

“Ringley are THE WORST company I have ever dealt with ......”

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Nov 26,2015
Minithumbdown
Pamela
By: 'Dissatisfied'
Nov 26,2015
3 people found
this helpful
Ringley are THE WORST company I have ever dealt with in terms of customer service. they took over a year to get us set up as a client in the first place. We still have an outstanding internal roof leak from 3 years ago. It took ...
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What agent could do to change your mind?
They couldn't do anything - I would never use them again!
Attached Filesnbsp;
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By: Ringley Group
Nov 09, 2016
View all comments (1)
We are disappointed to read your feedback and would invite you to contact us directly as we trust in 12 months the issues have been resolved. Should you wish for us to investigate this further for you, please contact us at [email protected]. ...

“Evil Estate Agent, rent with them at your peril. I ......”

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Aug 01,2014
Minithumbdown
Dipesh
By: 'Chris'
Aug 01,2014
7 people found
this helpful
Evil Estate Agent, rent with them at your peril. I was extremelye dissatisfied with the services I received from Ringley lettings department. I was been let down by every part of the process as a prospective tenant; I found it almost impossible to directly contact ...
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Comment on agent fees
Ringleys as a company make tenants pay a ‚£100 yearly renewal fee if you want to carry on living there. When I enquired about this fee I said "That's just for pressing print isnt it?" and he replied "Yes, just for pressing print"., with a smile on his face.
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“Ringley were truly awful. I would not recommend them in ......”

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Oct 07,2013
Minithumbdown
Kathy
By: 'Blen'
Oct 07,2013
4 people found
this helpful
Ringley were truly awful. I would not recommend them in a million years. 1. Works due to be done before move in were not completed until months later. 2. Fortunately I am a student, meaning I was able to waste half of my day emailing/ calling ringley ...
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“Appalling management service from start to finish.Problems encountered, in ......”

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Aug 27,2012
Minithumbdown
Kathy
By: 'Dodi'
Aug 27,2012
13 people found
this helpful
Appalling management service from start to finish. Problems encountered, in chronological order: 1) No keys on moving date, no inventory, flat in a disgusting state. Had to wait two additional days to move in, and pay for this! 2) No flushing toilet or running water in bathroom ...
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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