Aug 27,2012
By: 'cheated customer'
Aug 27,2012
4 people found
this helpful
I have had terrible experiances with Blundells.

I rented a house for £1000 per week, when we moved in the house was really dirty and i had to clean it all, except for an outside toilet as it was so disgusting i closed the door as i had no intentions of ever using it, during this time we had a flat roof leaking, which damaged the chairs to my dinning suite, they did repair the roof after about a month, over the last 6 months of the tenancy we started to get mould in 2 of the bathrooms, this was never sorted out, despite reporting it, the dishwasher broke and they sent people in to fix it , i took 3 days of work to meet the repair people, it was then condemned, but we never had a replacement,despite promises that we would.

Two months before leaving the property they wanted to start showing new tenants around which could be up to 4 couples a week, of which i agreed to show people around for them, i am sure saving them a lot of money, well so much for trying to help out,, i had people coming in in all sorts of weather and found myself, cleaning carpets after they had left, due to the carpets been cream.

On the day of our departure it was one of the wettest days of the year and i had removal men trudging through the house until late, my appointment for handover was the following day at 10am, i had done some cleaning in the morning, and the house was in a cleaner state than when i took it over, however i explained to the guy who was checking the house that due to the weather i would like some extended time to clean and hand the keys in later that day, He said he didnt have a problem with this but that i needed to notify the office, which i did straight away..

The day before however they had sent painters to paint the outside of the house which was very inconvenient as he was walking through the rooms opening windows, we cleaned for a further 3 hours 3 people in total and the house from the cooker to the floors, toilets, sinks all the kitchen cupboards were very clean, i did not however clean the outside toilet and told them this as we had never used it., the painter then asked for the keys, the office confirmed this was ok so i handed them over.

I had no response from blundells for nearly a month, with regard to my deposit of £1000, so i called them, they explained there was a some problem and they wanted to keep over £850 pound of my deposit, the cleaning was around £200 pounds so nobody had bother to check the house, had they told me that the extra cleaning wouldnt count, i would have left it as it was, they then added carpet cleaning on, even though i cleaned them with carpet shampoo before leaving, not forgetting i left the painters with the keys who were up on down the stairs in the pouring rain, they are not taking this into account.

Just another example of steep prices they quoted £!20 to remove and fill a nail that had been in the wall, we dont even remember putting there,

They never give me a copy of the inspection, i then asked them to send all my emails to the landlord as i feel they were making the matter worse, they were very reluctant to do this as many of the things in the letter made their services look bad, i dont think the landlord would know that they never did anything about the mould.

My daughter did put posters on the all that left marks with blu tac, but we covered the walls as they were old and stained in that room, anyway i didnt argue with that, she also painted a small wall a different colour no more than4 metres square, i offered to go and paint it back the same colour, but they wanted over £200 pound for that.

Again i complained and still i had no response for another month, until i called again, only to be told the landlord wanted more than the 300 pound i had agreed to pay, but again nobody had let me know. During a 2 and a half month period i received only one email to sort the matter out, and when you do call it is not often the phone is picked up, and even when you leave a message it is normal not to get a response.

I asked that, my dining suite be taken into consideration, and that we cleaned extra, and that i was good enough to show people around and put up with the mould and no dishwasher, they responded by saying that was not up for discussion as i had left,

The promised to pay the £130 pound into my account that was surplus, over 6 weeks ago , i have had nothing.
The house is till empty i asked over a week ago to meet them up there to see where there dirt is, they have still not done anything about this.

I would never deal with this company again, and as i will be buying soon and i am on their mailing shots, looks like they have lost out there as i would never rent or buy a property form them, for such a large company they have been very unprofessional.
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