Reeds Rains
Sheffield City Living, Sheffield, S1
4.9/5, 40 reviews
98% recommended
77% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction

“Terrible, uncaring, estate agent...”

Share on :
Aug 27,2018
Minithumbdown
By: 'J'
Aug 27,2018
1 people found
this helpful
I used Reed Rains primarily because of the highest valuation compared to other estate agents. I had the most stressful time of my life trying to attract interest and sell my property with them. I was also 'insulted' with really stupid offers that would prevent me from buying my next property. Most calls and e-mails were not answered, worst of all, several members of staff who were dealing with my sale had left the organisation. I felt that they were uncaring, not truly listened to, nor understood. Ultimately, the sale had fallen through due to two declined mortgages, causing my purchase with another estate agent to also fall through. My property was also over-valued. At the end, I had given up and gone with another estate agent with a lower valuation.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Reeds Rains
The Chimes, 23 Campo Lane
Sheffield
South Yorkshire
S1 2EG
0114 276 3252

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 77% 96% £65,000 £800,000
Lettings 100% 88% £500 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 6 0 11 1 10 0 2 0
Areas covered
  • S1
  • S2 3
  • S2 4
  • S3 7
  • S11 8
  • S6 3
  • S3 8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA My deposits scheme
Latest Properties

No Properties

“Terrible, uncaring, estate agent...”

Share on :
Aug 27,2018
Minithumbdown
By: 'J'
Aug 27,2018
1 people found
this helpful
I used Reed Rains primarily because of the highest valuation compared to other estate agents. I had the most stressful time of my life trying to attract interest and sell my property with them. I was also 'insulted' with really stupid offers that would prevent ...
read full review
Was this helpful? Yes

“We came from Manchester to view two flats after speaking ......”

Share on :
Jan 21,2018
Minithumbup
By: 'Nana'
Jan 21,2018
0 people found
this helpful
We came from Manchester to view two flats after speaking with James Carruthers over the phone. It's out first but to let and hadn't a clue on where to invest in Sheffield. After speaking with James on the phone and booking a viewing for a ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I found all the staff at City Living thoroughly professional ......”

Share on :
Sep 28,2017
Minithumbup
By: 'Gill A'
Sep 28,2017
1 people found
this helpful
I found all the staff at City Living thoroughly professional and providing excellent service. I would however single out Jasmine Lapp who has been exceptional and really gone the extra mile to achieve a sale. The property has been well marketed and Jasmine has handled ...
read full review
Comment on agent fees
Not the cheapest but you get what you pay for.
Was this helpful? Yes

“My wife and I used Reeds Rains to buy our ......”

Share on :
Sep 28,2017
Minithumbup
By: 'Mr and Mrs. Dunn'
Sep 28,2017
0 people found
this helpful
My wife and I used Reeds Rains to buy our first home. The service was excellent from all the staff at the Sheffield branch and in particular from Jasmine and Adam. Everything was explained in a very straightforward manner for novices like us and they ...
read full review
Was this helpful? Yes

“This agency let us rent the apatment in a short ......”

Share on :
Jul 20,2016
Minithumbup
By: 'Rossella'
Jul 20,2016
0 people found
this helpful
This agency let us rent the apatment in a short time. They have high professional skills. Thanks Lisa and James. Rossella e Leopoldo...
read full review
Was this helpful? Yes

“My property was sold with their excellent services. During the ......”

Share on :
Jul 14,2016
Minithumbup
By: 'Iain'
Jul 14,2016
0 people found
this helpful
My property was sold with their excellent services. During the conveyancing process, I was not in UK. But they communicated with me in an efficient way so I could not feel any distance or inconvenience. They also advised me to make the property easy to ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I purchased this property through Reeds Rains and they have ......”

Share on :
Dec 21,2015
Minithumbup
By: 'Alena Prentice'
Dec 21,2015
0 people found
this helpful
I purchased this property through Reeds Rains and they have then acted as the letting agent for the property. In both cases I have had exceptional service from the people at the Campo Lane office. The purchase was made easy - I found exactly the ...
read full review
Was this helpful? Yes

“Very impressed with James's can do attitude. We ended up ......”

Share on :
Dec 14,2015
Minithumbup
By: 'Stewart Lamb'
Dec 14,2015
1 people found
this helpful
Very impressed with James's can do attitude. We ended up purchasing a property that we are extremely happy with but was not even on our short list to view. Such was James' appreciation of our situation and our needs that he was able to locate, ...
read full review
Was this helpful? Yes

“Achieved a replacement tenant within one month of briefing avoiding ......”

Share on :
Dec 10,2015
Minithumbup
By: 'Malcolm'
Dec 10,2015
1 people found
this helpful
Achieved a replacement tenant within one month of briefing avoiding any break in the tenancy. Reacted within three hours to a query regarding an anomaly in the final amount paid by the department tenant. Upon telephoning Fiona Critchley immediately new the property and its current ...
read full review
Comment on agent fees
The market is becoming increasingly competitive; alternative agents have approached us with more competitive terms.
Was this helpful? Yes

“James was very professional, and kept me informed of the ......”

Share on :
Dec 03,2015
Minithumbup
By: 'Suki'
Dec 03,2015
0 people found
this helpful
James was very professional, and kept me informed of the progress of the sale from the purchasers side. Highly recommend!...
read full review
Comment on agent fees
Rare expensive but you get a good service
Was this helpful? Yes

“We have recently purchased two properties following an excellent service ......”

Share on :
Dec 02,2015
Minithumbup
By: 'Jackie Hibberd'
Dec 02,2015
0 people found
this helpful
We have recently purchased two properties following an excellent service from James. He was pleasant, approachable, very organised and knowledgeable re the properties available that matched our remit from the beginning. He organised viewings at our convenience and was always prompt. His communication with us ...
read full review
Was this helpful? Yes

“James and Lisa have been very helpful through out the ......”

Share on :
Dec 02,2015
Minithumbup
By: 'Wintertime'
Dec 02,2015
0 people found
this helpful
James and Lisa have been very helpful through out the process of sale. They have been very prompt with all questions that I have been asked and were answered to my satisfaction. I will recommend them to anyone who is planing to sell there property....
read full review
Was this helpful? Yes

“James managed to secure a v good offer within a ......”

Share on :
Dec 01,2015
Minithumbup
By: 'M Sharman'
Dec 01,2015
0 people found
this helpful
James managed to secure a v good offer within a short time period. He dealt with the sale in a professional and competent manner. I would recommend James personally and Reeds Rains for marketing and sales services in luxury property....
read full review
Comment on agent fees
Expensive but worth it.
Was this helpful? Yes

“Good Agency, moved in sheffield quickly and they support me ......”

Share on :
Nov 19,2015
Minithumbup
By: 'Bruno'
Nov 19,2015
0 people found
this helpful
Good Agency, moved in sheffield quickly and they support me for my Home search and all the documentation. Really Appreciated....
read full review
Was this helpful? Yes

“I have been looking to rent a property and dealt ......”

Share on :
Nov 09,2015
Minithumbup
By: 'Craig'
Nov 09,2015
0 people found
this helpful
I have been looking to rent a property and dealt with various estate agents in Sheffield. I initially dealt with Fiona and Brooke on the property viewing who were very friendly and made the stressful experience a positive one. Upon making my decision Fiona guided ...
read full review
Was this helpful? Yes

“I recently starting renting a flat through Reeds Rains City ......”

Share on :
Nov 06,2015
Minithumbup
By: 'Marc'
Nov 06,2015
0 people found
this helpful
I recently starting renting a flat through Reeds Rains City Living Sheffield. I dealt with Brooke initially then Fiona. Throughout the process both Fiona and Brooke were extremely helpful and professional. 10/10...
read full review
Was this helpful? Yes

“In purchasing my property with reeds rains James was exceptionally ......”

Share on :
Sep 29,2015
Minithumbup
By: 'Matthew'
Sep 29,2015
0 people found
this helpful
In purchasing my property with reeds rains James was exceptionally brilliant throughout! He handled my queries straight away and tried his best to provide me with as much information as he could possibly get. The communication side of things were brilliant. I would definitely think ...
read full review
Was this helpful? Yes

“We have recently purchased a flat through the Campo Lane ......”

Share on :
Sep 10,2015
Minithumbup
By: 'Andy'
Sep 10,2015
1 people found
this helpful
We have recently purchased a flat through the Campo Lane office and asked them to act as our agents for letting. All the staff in the branch, Lisa and the the 2 James's have been great and particularly Brooke, who has has kept us informed of ...
read full review
Was this helpful? Yes

“I accepted an offer from a buyer who was difficult ......”

Share on :
Aug 27,2015
Minithumbup
By: 'Mark F'
Aug 27,2015
0 people found
this helpful
I accepted an offer from a buyer who was difficult and who had a solicitor who was inexperienced & never around. The sale was far from smooth but the determination and professionalism of the agent (James) was immense and without his doggedness, organisational skills and communication ...
read full review
Was this helpful? Yes

“James kept us informed at every stage of the proceedings ......”

Share on :
Aug 19,2015
Minithumbup
By: 'Andrew Calvert'
Aug 19,2015
0 people found
this helpful
James kept us informed at every stage of the proceedings which were not without its difficulties, he was always available to help and answer any questions/ queries we had, I found him to be very professional and proactive in dealing with a difficult purchase....
read full review
Was this helpful? Yes

“Great service. Managed to find a buyer for 2 of my ......”

Share on :
Jul 23,2015
Minithumbup
By: 'Southbank'
Jul 23,2015
0 people found
this helpful
Great service. Managed to find a buyer for 2 of my properties which has cut out the hassle of dealing with lots of different solicitors and buyers. Great communication and very friendly down to earth staff. Look forward to doing more business in the future....
read full review
Was this helpful? Yes

“The communication, knowledge and enthusiasm from the team was constant ......”

Share on :
Jul 13,2015
Minithumbup
By: 'Daniel'
Jul 13,2015
0 people found
this helpful
The communication, knowledge and enthusiasm from the team was constant throughout my dealings with them. Viewings were organised promptly and conducted in a polite and personable manner by Fiona. The only slight issue occurred when the flat was advertised with a parking space and then ...
read full review
Was this helpful? Yes

“I first contacted your agent, James Holding by telelphone in ......”

Share on :
Jul 09,2015
Minithumbup
By: 'Ruth Allcock'
Jul 09,2015
0 people found
this helpful
I first contacted your agent, James Holding by telelphone in March, 2015 to enquire about 1 bedroom flats in Sheffield city centre. James responded to my enquiries quickly, simply and with an obvious knowledge of the properties concerned. In addition to this he made a number of ...
read full review
Was this helpful? Yes

“James has done an excellent job handling the sale of ......”

Share on :
Jul 02,2015
Minithumbup
By: 'Ben Ramm'
Jul 02,2015
0 people found
this helpful
James has done an excellent job handling the sale of my property in Sheffield city centre. I've particularly appreciated the fact that he keeps in regular contact, and I feel has been completely open and honest about what is going well and what the difficulties ...
read full review
Was this helpful? Yes

“I bought my first property with them and I cannot ......”

Share on :
Jun 30,2015
Minithumbup
By: 'Kate Mackenzie'
Jun 30,2015
0 people found
this helpful
I bought my first property with them and I cannot fault them. They went above and beyond to make my move as less stressful as possible always keeping me in contact with any updates or new information. A personal recommendation goes to Lisa who absolutely ...
read full review
Was this helpful? Yes

“I had a number of viewings with james before purchasing 2 ......”

Share on :
Jun 30,2015
Minithumbup
By: 'S Williamson'
Jun 30,2015
0 people found
this helpful
I had a number of viewings with james before purchasing 2 of the properties he showed me. From my initial meeting james was extremely proffesional and helpful, providing all information and answers I required promptly and efficiently . James was proactive in finding me properties I hadn't ...
read full review
Was this helpful? Yes

“James and the team have been of great assistance in ......”

Share on :
Jun 30,2015
Minithumbup
By: 'Tom Goodwin'
Jun 30,2015
0 people found
this helpful
James and the team have been of great assistance in re-marketing my property for both the rental and sales market. James is always contactable and has been able to provide sound advice on matters that were unfamiliar to me. Unlike previous agencies James has put ...
read full review
Was this helpful? Yes

“James was punctual and friendly at our meetings. He gave ......”

Share on :
Jun 28,2015
Minithumbup
By: 'Steve Jeffs'
Jun 28,2015
0 people found
this helpful
James was punctual and friendly at our meetings. He gave clear and informed advice regarding each property we viewed. Being a long way from Sheffield it was important to us to get impartial advice about area, resale,letting potential etc. James did this well. He ...
read full review
Was this helpful? Yes

“I have just recently purchased 2 properties, one of which was ......”

Share on :
Jun 28,2015
Minithumbup
By: 'William'
Jun 28,2015
0 people found
this helpful
I have just recently purchased 2 properties, one of which was from Reeds Rains. James Holding was superb, he gave me endless amount of impartial advice and knowledge about where to buy in Sheffield. He was one of the few estate agents who not only took ...
read full review
Was this helpful? Yes

“I have recently bought a property through Reeds Rains City ......”

Share on :
Jun 28,2015
Minithumbup
By: 'Alex Clawson'
Jun 28,2015
0 people found
this helpful
I have recently bought a property through Reeds Rains City Living and was really impressed with the service given by James Holding. I absolutely love my new home and would not hesitate recommending him to friends and family. Thank you!...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Reeds Rains is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints process in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers’ satisfaction at branch level.

Stage 1 – Branch Manager

Complaints should, in the first instance, be directed to the Manager of the branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 15 working days from first notification.

Stage 2 – Regional Director

If, after you have dealt with the local Branch Manager, you remain dissatisfied you may address your concerns, in writing, to the Regional Director for the branch, by e-mailingstage2complaints@reedsrains.co.uk or writing to:

Stage 2 Complaints
Reeds Rains House
Chorley West Business Park
Ackhurst Road
Chorley
Lancashire
PR7 1NL.

Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from the receipt of your letter.

Stage 3 – Managing Director

If you are dissatisfied with the response you receive from the Regional Operations Director, you may address your concerns, in writing, to the Managing Director of Reeds Rains, by e-mailingmd@reedsrains.co.uk or writing to:

The Managing Director
c/o Barbara Ward P.A.
32 Alderley Road
Wilmslow
Cheshire
SK9 1JX

Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from the receipt of your letter.

Stage 4 – The Ombudsman

If you still remain dissatisfied with the outcome of your complaint after dealing with the local branch, the Regional Operations Director and The Managing Director, you may approach the Ombudsman.

This must be in writing to:
The Property Ombudsman
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Please note: You must make your complaint to The Ombudsman within 6 months of the date of the letter from The Managing Director.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received the letter from The Managing Director.
Last updated at 1:51 PM 21/11/2018 by allAgents

Awards won by Reeds Rains, Sheffield S1 2EG


As Seen On

Find the Best Agent to
Sell or Rent Your Home