South East London & Kent, London, SE16
4.8/5, 1155 reviews
97% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
93% lettings fee satisfaction
Visit our website - www.alexneil.com

“Fantastic enthusiasm...”

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Aug 27,2018
Minithumbup
Sara
By: 'Lisa W'
Aug 27,2018
1 people found
this helpful
Sara from Surrey Quays branch is fantastic, and if anybody is looking for a house I would highly recommend her. I can honestly say I feel that she looks at the best interest of the customer and it was unfortunate that I did not find a property through Sara. She is hard working, committed, caring and accommodating. She is a great asset to Alex Neil and I wish I had encounter a lot more agents like Sara on this very stressful search for a property.
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 29, 2018
Dear Lisa.Thank you so much for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
146 Lower Road
London
Greater London
SE16 2UG
020 7237 6767

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £55,000 £4,750,000
Lettings 92% 93% £490 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
161 6 492 16 181 5 254 1 29 10
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“We cannot thank everyone at Alex Neil enough ......”

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Oct 22,2020
Minithumbup
Rafael
By: 'Fernando Russo'
Oct 22,2020
0 people found
this helpful
We cannot thank everyone at Alex Neil enough for helping us rent out our flat and Rafael for being so helpful from the very start everything was so efficient and ran smoothly....
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“Great...”

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Oct 19,2020
Minithumbup
Sara
Tommaso
By: 'Prachi'
Oct 19,2020
1 people found
this helpful
Sara and Tom are extremely professional, knowledgeable, enthusiastic & charming. They worked really hard on our behalf, gave great advice, were always on time and made the whole process enjoyable. They were positive throughout, really knew what they were doing & reported back to us weekly. Thanks ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 19, 2020
View all comments (1)
Dear Prachi. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“First class management of my rented out flat.......”

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Oct 16,2020
Minithumbup
Rabeya
Nahida
By: 'Robert Byrne'
Oct 16,2020
1 people found
this helpful
First class management of my rented out flat. Regular visits, updates and prompt follow up maintenance. A great standard of consistent service....
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By: Alex Neil Estate Agents
Oct 19, 2020
View all comments (1)
Dear Robert. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“5 stars for Grace who has been nothing but he......”

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Oct 16,2020
Minithumbup
Grace
By: 'Felicity Gibson'
Oct 16,2020
1 people found
this helpful
5 stars for Grace who has been nothing but helpful and lovely to speak to! Thanks for everything so far!...
read full review
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By: Alex Neil Estate Agents
Oct 19, 2020
View all comments (1)
Dear Felicity. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Sara was great.. she excelled in terms of spe......”

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Oct 15,2020
Minithumbup
Sara
By: 'Corina'
Oct 15,2020
1 people found
this helpful
Sara was great.. she excelled in terms of speed, efficiency and general good manner. I would highly recommend her and the team in South London...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 15, 2020
View all comments (1)
Dear Corina. Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Really pleased with my experience with Alex N......”

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Oct 15,2020
Minithumbup
Grace
By: 'Lexi'
Oct 15,2020
1 people found
this helpful
Really pleased with my experience with Alex Neil. Grace has been fantastic, she was so patient and helpful! Would recommend this estate agents....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 15, 2020
View all comments (1)
Dear Lexi. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Renata helped me with looking for a house to ......”

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Oct 14,2020
Minithumbup
Renata
By: 'Rena'
Oct 14,2020
1 people found
this helpful
Renata helped me with looking for a house to buy and ticked all my expectations. She's very nice and always professional. Lovely to work with her....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 14, 2020
View all comments (1)
Dear Rena. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I was a very difficult customer because I had......”

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Oct 07,2020
Minithumbup
Renata
By: 'Popescu Gratiela'
Oct 07,2020
1 people found
this helpful
I was a very difficult customer because I had a lot of ideas about my future apartament, but my agent Renata did a great job. She listened all my wish list and found me the perfect house for me. Thanks a lot....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 09, 2020
View all comments (1)
Dear Gratiela. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“100% recommended...”

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Oct 05,2020
Minithumbup
Timur
By: 'Lucy'
Oct 05,2020
1 people found
this helpful
Very professional and friendly. I liked the fact that Timur was very enthusiastic and positive towards our home when evaluating it. Good explanation and answered to all of our questions. Definitely recommend!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 06, 2020
View all comments (1)
Dear Lucy. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Sara and Tommaso have been so helpful in assi......”

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Oct 01,2020
Minithumbup
Sara
Tommaso
By: 'Thomas C'
Oct 01,2020
1 people found
this helpful
Sara and Tommaso have been so helpful in assisting us with our property search. They have been very helpful throughout. They quickly answered all our question. I would highly recommend them!!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 05, 2020
View all comments (1)
Dear Thomas, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very professional and polite. I would highly ......”

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Sep 30,2020
Minithumbup
Timur
By: 'Mohson ahmed'
Sep 30,2020
1 people found
this helpful
Very professional and polite. I would highly recommend Timur as he will give you the best advice on your property....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 30, 2020
View all comments (1)
Dear Mohson, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Very good service! My agent Renata is very th......”

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Sep 23,2020
Minithumbup
Renata
By: 'Ariel Tiao'
Sep 23,2020
1 people found
this helpful
Very good service! My agent Renata is very thoughtful and sweet! She was very patient with me and helped me found my new home....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 23, 2020
View all comments (1)
Dear Ariel Tiao, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Thank you ErtasI was very pleased with Ertas......”

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Sep 22,2020
Minithumbup
Timur
By: 'Khasruz Zaman'
Sep 22,2020
1 people found
this helpful
Thank you Ertas I was very pleased with Ertas visit to my house today not only for his valuation but also his manner, professionalism and the wealth of knowledge he has about the property and the current market. I highly recommend him for other property ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 22, 2020
View all comments (1)
Dear Khasruz Zaman, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“The best!...”

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Sep 22,2020
Minithumbup
Renata
By: 'Ghiga Diana Sofia'
Sep 22,2020
1 people found
this helpful
Renata helped us with our flat search and with the process of securing it. She was kind, helpful and got back to us quickly if we needed any questions answering! She knows how to analyze our needs, suggest appropriate viewings and also, she is very ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 23, 2020
View all comments (1)
Dear Ghiga Diana Sofia, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Our experience with Alex Neil has been wonder......”

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Sep 21,2020
Minithumbup
Sara
Augusta
By: 'Natalia'
Sep 21,2020
1 people found
this helpful
Our experience with Alex Neil has been wonderful. They have been very professional. We were helped by Sara Garzelli and Augusta Chertita who were very supportive and responded to our queries in a timely manner. Things went quite smooth for us throughout the process....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2020
View all comments (1)
Dear Natalie, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I was very impressed with how quickly Sara re......”

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Sep 21,2020
Minithumbup
Sara
Tommaso
By: 'Lai Thieu'
Sep 21,2020
1 people found
this helpful
I was very impressed with how quickly Sara responded to my enquiry and how diligent she was in following up. She arranged a viewing following the government guidelines and handled the liaison with the vendor, along with her colleague Tommaso. A few weeks later the ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 22, 2020
View all comments (1)
Dear Lai Thieu, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Rafael and Nahida...”

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Sep 18,2020
Minithumbup
Rafael
Nahida
By: 'Eureka Lobo'
Sep 18,2020
1 people found
this helpful
Rafael, has been nothing but amazing. From the start, he has been on top of his game. From setting up viewings quickly to conducting show rounds with a detailed insight of every property he assisted us with. When he finally found us the property, he ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Eureka. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Polite, Professional & Friendly!!...”

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Sep 18,2020
Minithumbup
Grace
By: 'Amber Heard'
Sep 18,2020
1 people found
this helpful
My partner and I are moving out of the rental property we currently live in to buy our first house and Grace was showing potential new tenants around. Grace truly is one of the nicest people I have met! She was respectful of our privacy ...
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By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Amber. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Really knowledgeable about the local property......”

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Sep 18,2020
Minithumbup
Timur
By: 'Grace Onya'
Sep 18,2020
1 people found
this helpful
Really knowledgeable about the local property market and understanding our needs. Great rapport; would definitely seek out Timur’s services again....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2020
View all comments (1)
Dear Grace, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Rafael helped us from start to the end.I ha......”

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Sep 17,2020
Minithumbup
Nahida
Rafael
By: 'Kenz'
Sep 17,2020
1 people found
this helpful
Rafael helped us from start to the end. I had a lot of personal Issuing while trying to move to this property but Rafael and Nahida from Alex Neil helped me and my friends throughout the process. We would like to highly recommend using this ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 17, 2020
View all comments (1)
Dear Kenz. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Thank you Alex Neil for doing an amazing job ......”

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Sep 17,2020
Minithumbup
Augusta
By: 'Sergey Nazarev'
Sep 17,2020
1 people found
this helpful
Thank you Alex Neil for doing an amazing job finding us our new home. Very happy with the property, Augusta has moved quick to find us the perfect place!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Sergey. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Quick...”

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Sep 17,2020
Minithumbup
Sara
Tommaso
By: 'MM'
Sep 17,2020
1 people found
this helpful
I sold my flat with Alex Neil and they really did a great job. they went one step further compare to all the other estate agent. A big thanks to Tommaso and Sara which did a great job to get me an offer in a ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear MM. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing service...”

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Sep 17,2020
Minithumbup
Grace
By: 'Niamh'
Sep 17,2020
1 people found
this helpful
I’d like to thank Grace Ellis who helped me and my partner at a viewing. Great experience with both grace and alex Neil company. Thankyou....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Niamh. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Tommaso is one of the best agents that we've ......”

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Sep 16,2020
Minithumbup
Tommaso
By: 'Shang Gao'
Sep 16,2020
1 people found
this helpful
Tommaso is one of the best agents that we've worked with. Easy to communicate, punctual, has good judgement and very helpful overall. We were able to secure our property because of him. I'd recommend him to other people who are also looking for properties in ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 16, 2020
View all comments (1)
Dear Shang. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Excellent service...”

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Sep 16,2020
Minithumbup
Sara
Matteo
By: 'Martin Durrant'
Sep 16,2020
1 people found
this helpful
Very pleased with the service provided by Sara, Matteo and others in the team at Alex Neil who were always courteous and business like in my dealings with them. Within a week Sara had arranged an open day for 20 + viewings of our property resulting in ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 16, 2020
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Dear Martin, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo
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Staff picture Lucia
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Staff picture Sara
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Staff picture Tommaso
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Staff picture Rebecca
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Staff picture Michelle
(40)
Staff picture Rabeya
Staff picture Augusta
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Staff picture Grace
(5)
Staff picture Timur
(4)
Staff picture Renata
(4)
Staff picture Nahida
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Staff picture Rafael
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Staff picture Lauren
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Staff picture Alan
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Staff picture Stuart
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Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:15 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - South East London & Kent, London, SE16