Canary Wharf & Docklands, London, E14
4.8/5, 985 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Visit our website - www.alexneil.com

“Speedy...”

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Aug 27,2018
Minithumbup
Harry
Daniel
By: 'Cdr'
Aug 27,2018
1 people found
this helpful
I recently listed my property with Alex Neil as they said the most common type of buyer was for something in my price range. I first spoke to Daniel who booked my valuation and then Harry took over from there. He conducted a number of viewings quickly and had my property under offer. Sale achieved.
Comment on agent fees
very good
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 28, 2018
Thank you for leaving your review. We are very pleased that you are happy with the service provided by Harry and Daniel and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Millwall,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £32,900 £850,000
Lettings 91% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
94 3 494 19 151 1 202 6 11 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“I couldn't recommend Michelle Holford enough.......”

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Dec 09,2019
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Michelle Holford
By: 'Najette Hafidi'
Dec 09,2019
1 people found
this helpful
I couldn't recommend Michelle Holford enough. I have to admit that I thought selling my flat would be a quick and easy process. However, after losing two buyers in six months I thought it would never happen. I did finally sell my flat and am ...
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By: Alex Neil Estate Agents
Dec 11, 2019
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Dear Najette Hafidi, Thank you for taking the time to leave this review about your experience of dealing with us. We were very pleased to read your comments and we look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was extremely helpful during my propert......”

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Dec 05,2019
Minithumbup
Harry
By: 'Alex Dehayen'
Dec 05,2019
1 people found
this helpful
Harry was extremely helpful during my property search, and made some very good recommendations for me to look at, all carefully targeted to my search criteria. When we found the right property he assisted me in the offer process, was very accessible and with good ...
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By: Alex Neil Estate Agents
Dec 05, 2019
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Dear Alex, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I called alex neil two weeks ago looking for ......”

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Nov 29,2019
Minithumbup
Maciej
Mohammad
By: 'Grace Blueberry'
Nov 29,2019
1 people found
this helpful
I called alex neil two weeks ago looking for a property as i needed to move out urgently. I am now moving in to a lovely 3 bedroom flat! These guys are absolutely fantastic! They helped me find a property that suited me and my family!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 29, 2019
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Dear Grace, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Just completed on 2 units and complex delays ......”

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Nov 29,2019
Minithumbup
Harry
By: 'Teka Qureshi'
Nov 29,2019
0 people found
this helpful
Just completed on 2 units and complex delays it's takes quality staff to keep it together anyone can be an agent . But some agents get their hands dirty for both sides and there is only a few that exist...
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By: Alex Neil Estate Agents
Nov 29, 2019
View all comments (1)
Dear Teka, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Magic and Mohammad are both very good estate ......”

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Nov 28,2019
Minithumbup
Mohammad
Maciej
By: 'Vas P'
Nov 28,2019
1 people found
this helpful
Magic and Mohammad are both very good estate agents. They knew what i want and helped me With the reference process. Very smooth experience. Would defo use this agent again...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 28, 2019
View all comments (1)
Dear Vas, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I must say Mr Shahzad was extremely helpful w......”

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Nov 28,2019
Minithumbup
Mohammad
By: 'Daniel Ball'
Nov 28,2019
1 people found
this helpful
I must say Mr Shahzad was extremely helpful with finding me a flat. I was looking for almost 2 months and within my first conversation with Alex Neil, they understood exactly what i was looking for. Found me a property in the first viewing. Excellent quality ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 28, 2019
View all comments (1)
Dear Daniel, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I bought the property 22 years ago through Al......”

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Nov 27,2019
Minithumbup
Harry
Michelle Holford
By: 'Ann Wightmore'
Nov 27,2019
1 people found
this helpful
I bought the property 22 years ago through Alex Neil. Hopefully it has been promptly sold by them. I found the agent Harry enthusiastic, pleasant and honest. I also appreciate the regular updates and advice from Michelle....
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By: Alex Neil Estate Agents
Nov 27, 2019
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Dear Ann, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Highly recommended. They were able to secure ......”

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Nov 27,2019
Minithumbup
Harry
By: 'Perry Mainstone'
Nov 27,2019
1 people found
this helpful
Highly recommended. They were able to secure an offer within two weeks of showing it. The whole team were very helpful and friendly. I would use them again...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 27, 2019
View all comments (1)
Dear Perry, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Majic were brilliant throughout the......”

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Nov 25,2019
Minithumbup
Harry
Maciej
By: 'George'
Nov 25,2019
1 people found
this helpful
Harry and Majic were brilliant throughout the process - they acted professionally and advised me very well through the whole process....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 25, 2019
View all comments (1)
Dear George, Thank you for taking time out to review your experiences of dealing with out office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant services provided from Alex Neil. T......”

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Nov 25,2019
Minithumbup
Maciej
Harry
By: 'Prashet'
Nov 25,2019
1 people found
this helpful
Brilliant services provided from Alex Neil. The branch is very organised here in Canary Wharf. Big thank you to Maciej And Harry for helping me find my property....
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By: Alex Neil Estate Agents
Nov 25, 2019
View all comments (1)
Dear Prashet, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“SuperB service from Harry and Maciej! Worked ......”

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Nov 25,2019
Minithumbup
Maciej
Harry
By: 'Ms Bolly'
Nov 25,2019
1 people found
this helpful
SuperB service from Harry and Maciej! Worked extremely hard to help me find the property of my dreams....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 25, 2019
View all comments (1)
Dear Ms Bolly, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Super amazing services provided from Magic an......”

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Oct 31,2019
Minithumbup
Maciej
Harry
By: 'Greg B'
Oct 31,2019
1 people found
this helpful
Super amazing services provided from Magic and Harry. Tit was a pleasure meeting both gentlemen. I found my new property !...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 31, 2019
View all comments (1)
Dear Greg, Thank you for taking time out to leave this review about our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Majic were fantastic throughout th......”

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Oct 31,2019
Minithumbup
Harry
Maciej
By: 'David'
Oct 31,2019
0 people found
this helpful
Harry and Majic were fantastic throughout the whole process. They guided me every step of the way until my property was sold....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 31, 2019
View all comments (1)
Dear David, Thank you for leaving such a positive review of your experience of dealing with us. We look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Super friendly team! Very quick and efficient......”

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Oct 29,2019
Minithumbup
Harry
Mohammad
By: 'Chloe Brown'
Oct 29,2019
1 people found
this helpful
Super friendly team! Very quick and efficient. Was impressed with Harry And Moe who helped me find the right property. Highly recommend...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Chloe, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service from Magic and Mohammad. Ve......”

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Oct 28,2019
Minithumbup
Mohammad
Maciej
By: 'Dave Smith'
Oct 28,2019
1 people found
this helpful
Excellent service from Magic and Mohammad. Very impressed by the speed and effort of both negotiators. Would definately use this agent again in the future!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Dave, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Helpful staff members did whatever they could......”

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Oct 28,2019
Minithumbup
Maciej
Mohammad
By: 'Paul Simon'
Oct 28,2019
1 people found
this helpful
Helpful staff members did whatever they could to find me my perfect new home. I was very pleased dealing with Mohammad & Magic from the canary wharf office. Best estate agents i have dealt with in my experience...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Paul, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“He was very professional thorough helpful and......”

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Oct 25,2019
Minithumbup
Harry
By: 'Kunle Falana'
Oct 25,2019
1 people found
this helpful
He was very professional thorough helpful and can only say thank you E6 6NT He was very helpful from start to finish...
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By: Alex Neil Estate Agents
Oct 25, 2019
View all comments (1)
Dear Kunle, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Having received a positive call from Harry I ......”

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Oct 24,2019
Minithumbup
Harry
By: 'Zakia khan'
Oct 24,2019
1 people found
this helpful
Having received a positive call from Harry I had a fifth viewing at a property that was above expectations in mid August. The service carried through from Harry at the sale point and then through to sales progression with Michelle has been truelly exceptional. Both ...
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By: Alex Neil Estate Agents
Oct 24, 2019
View all comments (1)
Dear Zakia, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I have had a great experience with Mohamad wh......”

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Oct 16,2019
Minithumbup
Mohammad
By: 'Ahmed'
Oct 16,2019
1 people found
this helpful
I have had a great experience with Mohamad who was very professional and helped me when i looked to rent a property...
read full review
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By: Alex Neil Estate Agents
Oct 16, 2019
View all comments (1)
Dear Ahmed, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Have had such a positive time looking for a p......”

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Oct 16,2019
Minithumbup
Mohammad
Maciej
By: 'Lenny king'
Oct 16,2019
1 people found
this helpful
Have had such a positive time looking for a property. Very helpful staff and workers. Would highly reccommend using this agency for flat search...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 16, 2019
View all comments (1)
Dear Lenny, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was a great agent to deal with and alwa......”

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Oct 04,2019
Minithumbup
Harry
Michelle Holford
By: 'Anthony Lam'
Oct 04,2019
1 people found
this helpful
Harry was a great agent to deal with and always on the case and with an excellent knowledge of the local market. His ability to communicate well added to his overall service which was great to experience. He's open and will always do the best ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 05, 2019
View all comments (1)
Deay Anthony, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“the guys at canary wharf alex neil were very ......”

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Sep 30,2019
Minithumbup
Mohammad
Maciej
By: 'Darrel Harlington'
Sep 30,2019
1 people found
this helpful
the guys at canary wharf alex neil were very professional in their approach to help me find a two bedroom property. Magic and Mo both worked hard to help and kept me updated every step of the way...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Darrel, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Mo and Majic were superb throughout - they ar......”

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Sep 30,2019
Minithumbup
Mohammad
Maciej
By: 'V Mason'
Sep 30,2019
1 people found
this helpful
Mo and Majic were superb throughout - they are very professional - found me perfect tenants and I would definitely use them again. Thank you very much...
read full review
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By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear V Mason, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Extremely pleased to have had the service of ......”

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Sep 30,2019
Minithumbup
Mohammad
By: 'Danish Anwar'
Sep 30,2019
2 people found
this helpful
Extremely pleased to have had the service of Mohammed. Communicated and explained the process concisely and always provided good advice on what my next move should be. Would highly recommend his services...
read full review
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By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Danish, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Mo and Maciej, where very helpful. I found th......”

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Sep 30,2019
Minithumbup
Maciej
Mohammad
By: 'Sergey'
Sep 30,2019
1 people found
this helpful
Mo and Maciej, where very helpful. I found the property of my dreams and managed to secure it within 5 days after referencing !...
read full review
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By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Sergey, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Mo and Majic were excellent throughout - afte......”

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Sep 30,2019
Minithumbup
Maciej
Mohammad
By: 'John Maddison'
Sep 30,2019
1 people found
this helpful
Mo and Majic were excellent throughout - after a google search I spoke to Majic who made me very confident. Then Mo rented my property - fantastic - thank you...
read full review
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By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear John, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“very pleasant renting experience from calling......”

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Sep 26,2019
Minithumbup
Harry
By: 'Jinling Xu'
Sep 26,2019
1 people found
this helpful
very pleasant renting experience from calling to finally moving in, Harry is friendly, considerate and reliable. All details in the process were handled well!...
read full review
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By: Alex Neil Estate Agents
Sep 27, 2019
View all comments (1)
Dear Jinling Xu, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I put my property up for rent with Alex Neil ......”

Share on :
Sep 22,2019
Minithumbdown
Harry
By: 'Seb'
Sep 22,2019
1 people found
this helpful
I put my property up for rent with Alex Neil after speaking with Harry. I had spoken to many agents but something about Harry made me confident despite still having doubts my property was rented for full asking price for a long term contract within 48 ...
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By: Alex Neil Estate Agents
Sep 24, 2019
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Dear Seb, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(115)
Staff picture Lucia
(22)
Staff picture Harry
(224)
Staff picture Rebecca
(69)
Staff picture Maciej
(45)
Staff picture Eva
(33)
Staff picture Mohammad
(19)
Staff picture Michelle Holford
(13)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:41 AM 01/10/2019 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf & Docklands, London, E14