Edinburgh, EH8
4.8/5, 674 reviews
97% recommended
87% lettings valuation accuracy
90% lettings fee satisfaction
Houses/Flats to let Edinburgh letting Company

“Good...”

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Aug 27,2018
Minithumbup
Allan
By: 'James'
Aug 27,2018
0 people found
this helpful
My experience at the flat was overall positive we had a few issues most of which were solved quickly however some took a while because of various reasons and miscommunication but overall positive. Allan was approachable and helpful even when we had a problem everyone was civil, polite and didn't cause problems
Comment on agent fees
I do not know what Southsides fee is but if this is referring to the rent or deposit both were reasonable
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Opening Hours
Address

Southside Property Management
20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 87% 90% £330 £9,609
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
216 6 417 10 0 0 0 0 22 3
Areas covered
  • all EH post codes
  • all FK post codes
  • All KY post codes
  • EH8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS NLA SAL DPS LPS
Latest Properties

No Properties

“The best letting agent I have used in my time......”

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Nov 22,2019
Minithumbup
Allan
By: 'Ryan Craig'
Nov 22,2019
0 people found
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The best letting agent I have used in my time renting. They're quick to respond to any issues whenever they crop up....
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“I have been with Southside for over 5 years t......”

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Nov 15,2019
Minithumbup
John Davidson
Allan
By: 'gordon hunter'
Nov 15,2019
0 people found
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I have been with Southside for over 5 years there customer service and staff are very good at there job all the way to John Davidson. I would recommend Southside to everyone....
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“Have been using Southside as my letting agent......”

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Nov 04,2019
Minithumbup
Allan
By: 'Julie'
Nov 04,2019
0 people found
this helpful
Have been using Southside as my letting agent for 5 years. Have had great service during that time. Always helpful when any issues do arise. Would recommend them to other landlords....
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“Fast and efficient letting service...”

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Nov 02,2019
Minithumbup
By: 'Alice Turner'
Nov 02,2019
0 people found
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Southside helped me get my property let very quickly. Everyone of the prospective tenants were nice pleasant people. My chosen tenant, on my taking advice from Danny Briggs, signed up and took entry within days of viewing. I had great confidence in Danny -I liked ...
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“Chloe Thomson is a great agent...”

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Oct 30,2019
Minithumbup
Chloe
By: 'xudai1987@gmail.com'
Oct 30,2019
0 people found
this helpful
Chloe Thomson is a great agent in my past 13 months with SouthSide Property Management. She always responds my emails in time, and puts my concerns/requests seriously. So I am very satisfied with her service, I do hope when I come back to Edinburgh some ...
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“A great letting agent. The starting of the te......”

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Oct 28,2019
Minithumbup
Chloe
Amy
By: 'Meshari Alsharari'
Oct 28,2019
0 people found
this helpful
A great letting agent. The starting of the tenancy went smooth and effortless, mostly done online. Only needed to visit the office in person to collect the keys.... and also collect a lovely thoughtful gift for settling in the new home....
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“Have had a great experience so far, best agen......”

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Oct 28,2019
Minithumbup
By: 'Sofia M'
Oct 28,2019
0 people found
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Have had a great experience so far, best agency I have rented from in all my renting time. Everyone I have come in contact with has gone above and beyond to make me feel welcome in my new property....
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“Lewis at Southside was very helpful from the ......”

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Oct 25,2019
Minithumbup
Lewis
By: 'Paul McLaren'
Oct 25,2019
0 people found
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Lewis at Southside was very helpful from the point of initial enquiry to moving in. He answered all queries quickly and efficiently....
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“Fantastic Team...”

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Oct 15,2019
Minithumbup
Chloe
Natalie
By: 'Rachel McGookin'
Oct 15,2019
0 people found
this helpful
As usual Southside team stepped up to mark with speed and efficiency. Particular mention to regular manager Chloe and her colleague Natalie who ably dealt with a problem when Chloe on annual leave . There were actually several aspects needing immediate attention as outgoing tenants had ...
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“Great support!Had a big disaster in the fla......”

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Oct 13,2019
Minithumbup
Allan
By: 'James Sheppard'
Oct 13,2019
0 people found
this helpful
Great support! Had a big disaster in the flat due to a neighbour and despite being out-of-hours,southside arranged for someone to come and help us the same day. Really helped us out!...
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“The reaction of the letting agency for the te......”

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Oct 10,2019
Minithumbup
Allan
By: 'Tianran'
Oct 10,2019
0 people found
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The reaction of the letting agency for the terrible water leakage last week was fast. It took only four days from drying up the corridors to refurbishing the floors of the flat, which is impressive. I'd like to thanks all the staff, no matter the ...
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“I have been renting with Southside already fo......”

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Sep 22,2019
Minithumbup
Allan
By: 'HECTOR A ORTIZ MARTINEZ'
Sep 22,2019
0 people found
this helpful
I have been renting with Southside already for almost 5 years. There is a multiple positive reasons why I have stayed renting through them....
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By: Graham Turnbull
Oct 15, 2019
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This review is not helpful. You state there are multiple positive reasons why you stay with them but do not elaborate. ...

“The agency is really helpful and responsive. ......”

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Sep 16,2019
Minithumbup
Allan
By: 'Leigh Hancher'
Sep 16,2019
0 people found
this helpful
The agency is really helpful and responsive. I needed a document urgently and this was delivered to me with speed. I was very grateful....
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“Decent...”

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Sep 09,2019
Minithumbup
By: 'Jack Hao'
Sep 09,2019
0 people found
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Decent customer service over phone and in person but sometimes does not reply in good time if at all to email...
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“Was really helpful and went beyond in helping......”

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Sep 08,2019
Minithumbup
Allan
By: 'Rosa Howarth Kennedy'
Sep 08,2019
0 people found
this helpful
Was really helpful and went beyond in helping us moce into our new flat - would really recommend. Thanks again...
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“Had a superb service with Southside, Allen We......”

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Sep 06,2019
Minithumbup
Allan
By: 'Alexander White'
Sep 06,2019
0 people found
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Had a superb service with Southside, Allen Wells going the extra mile to help get us settled into our new property as quick as possible and even help lift our belongings into the house. His customer service and willingness to help was second to none....
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“Excellent service. All aspects of flat rental......”

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Sep 05,2019
Minithumbup
By: 'Ann Alikhani'
Sep 05,2019
0 people found
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Excellent service. All aspects of flat rental and tenancies promptly taken care with no fuss. Our properties have never been unoccupied....
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“Found SOUTHSIDE on the internet and liked wha......”

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Sep 05,2019
Minithumbup
John Davidson
By: 'Norman Lauritsen'
Sep 05,2019
0 people found
this helpful
Found SOUTHSIDE on the internet and liked what I saw. Our first contact was excellent and John made the whole set-up process very straightforward. Angela has been a super manager - always on the front foot, keeping us informed and, most importantly making sure that ...
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“Chloe is extremely professional...”

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Sep 03,2019
Minithumbup
Chloe
By: 'Polly Smythe'
Sep 03,2019
0 people found
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Our point of contact, Chloe, was truly exemplary. Our previous letting agent went into liquidation, and we were transferred to Southside halfway through our tenancy. During this stressful period, Chloe was extremely conscientious and went out of her way to make everything as calm for ...
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“Great Service...”

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Sep 03,2019
Minithumbup
Emma
By: 'Nick Habgood'
Sep 03,2019
0 people found
this helpful
Since putting my property in the hands of Southside, I have nothing but praise for the speed and efficiency with which my property manager, Emma, has dealt with any problems, maintenance, repairs etc. that have been necessary. She is a pleasure to work with and ...
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“Great Service!...”

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Sep 03,2019
Minithumbup
Chloe
By: 'Maria'
Sep 03,2019
0 people found
this helpful
I have always had great service with SPM and would highly recommend them. Chloe has been my Property Manager for nearly 2 years now and she is always on the ball, friendly, approachable and very helpful. I am really grateful for all her hard work....
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“Southside Property Management (Mhairi Gilmour......”

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Aug 28,2019
Minithumbup
By: 'Grete Wilson'
Aug 28,2019
0 people found
this helpful
Southside Property Management (Mhairi Gilmour and Natalie Singers) were excellent when it came to communicating with us with the progress of our application to be a tennant at one of their properties. They got back to us very quickly with advice on any queries we ...
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“Chloe has been managing my property for over ......”

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Aug 27,2019
Minithumbup
Chloe
By: 'Frederic Favier'
Aug 27,2019
0 people found
this helpful
Chloe has been managing my property for over a year and has always provided me with excellent service. She is always very pleasant to talk too especially during times of uncertainties when finding new tenants can be a little stressful. Chloe always goes the extra ...
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“I have had an excellent experience renting fr......”

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Aug 23,2019
Minithumbup
Chloe
By: 'Ruby Walsh'
Aug 23,2019
0 people found
this helpful
I have had an excellent experience renting from Southside Property Management. Our point of contact, Chloe Thomson, was consistently professional, responsive, and efficient. If there was ever a problem with the flat, I could rely on Chloe to help. When we accidentally locked ourselves out ...
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“Excellent Experience...”

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Aug 22,2019
Minithumbup
Chloe
By: 'Graham turnbull'
Aug 22,2019
0 people found
this helpful
I have had an excellent experience being a tenant of Southside Property Management. I was lucky enough to be assigned to Chloe Thompson as my point of contact. Chloe was consistently providing flawless service throughout our tenancy. From useful tips for keeping the flat in ...
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“Recently joined SouthSide property management......”

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Aug 14,2019
Minithumbup
Allan
By: 'Carri-anne russell'
Aug 14,2019
0 people found
this helpful
Recently joined SouthSide property management and they have been nothing but helpful and professional. Our assigned Letting agent Mr Allan Wells is always on hand to help us with our many queries. His professionalism and knowledge gives us confidence as landlords and he is quick ...
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Staff picture Allan
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Staff picture Natasha
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Staff picture Chloe
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Staff picture Leah Birch
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Staff picture John Davidson
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Staff picture Danny
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Staff picture Emma
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Staff picture Amy
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Staff picture Claire Chambers
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SouthSide Complaints Procedure

At Southside Property Management we are committed to providing excellent service across all aspects of the business, which meets our clients’ reasonable expectations, but even so, sometimes issues can arise which give cause for complaint. If they do please let us know as soon as you can so we can make things right again.

Natasha Bonello nb@southsidemanagement.com

Leah Birch lb@southsidemanagement.com

Andrew Anderson aa@southsidemanagement.com

Natalie Singers ns@southsidemanagement.com

Allan Wells aw@southsidemanagement.com

Chloe Thompson ct@southsidemanagement.com

Emma Winning ew@southsidemanagement.com

Angela McIntyre am@southsidemanagement.com

If you wish to complain about any aspect of our service, or that of a contractor instructed by us on your behalf, you can do so by contacting your Property Manager in writing, by email in the first instance, who will investigate and get back to you within 3 working days:

Tenants or Neighbour Complaints
Cat Dalrymple
20 Nicolson Street
Edinburgh
EH8 9DH
cd@southsidemanagement.com

Landlords/ 3rd Party Complaints
Emma Ewen
20 Nicolson Street
Edinburgh
EH8 9DH
ee@southsidemanagement.com


Step 1
If you feel you have done all you can to resolve the issue with your Property Manager then the complaint will be investigated by another member of our team as follows within 10 working days:


Step 2
If the response still does not provide the satisfaction you require, we would respectfully request that you provide us with written confirmation of the reasons you deem that the complaint has not been resolved. The complaint will then be reconsidered by Natasha Bonello within 5 working days.

Step 3
Any unresolved complaints after this stage will be reviewed by John Davidson within 5 working days for a final response and will be our final stance. If this final decision does not resolve your difficulty, you may at that stage apply to one of our governing bodies below, once the internal complaints procedure has been exhausted.

If your complaint is in relation to return of your tenancy deposit, at this stage a dispute should be raised with Letting Protection Scotland: https://www.lettingprotectionscotland.com/tenant-info

Tenants
Housing and Property Chamber
First-tier Tribunal for Scotland
4th Floor, 1 Atlantic Quay
45 Robertson Street
Glasgow G2 8JB

Web: https://www.housingandpropertychamber.scot/
Tel: 0141 302 5900
Fax: 0141 302 5901

Landlords/ 3rd Party Complaints/Tenants
The Property Ombudsman
Milford House
43-45 Milford Street
Wiltshire SP1 2BP

Web: http://www.tpos.co.uk
Tel: 01722 333 306
Fax: 01722 332 296


Please note that each body above have their set timescales that can range from 1 – 3 months to review evidence.



Last updated at 11:13 AM 28/03/2016 by John

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Southside Property Management

Branch - Edinburgh, EH8