Morna Petrano Property Leasing
Aberdeen, AB10
2.4/5, 30 reviews
37% recommended
80% lettings valuation accuracy
70% lettings fee satisfaction

“Wonderful, personal service....”

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Aug 26,2018
Minithumbup
By: 'Claire'
Aug 26,2018
0 people found
this helpful
Morna and her team were so helpful in finding me a flat to rent. I am starting a new life in Aberdeen and Morna made me feel at ease, going the extra mile to find me a place I would feel at home in. She even drove me around the city to view flats as well as taking me back to the station to catch my train home. The team were excellent in arranging for me to see several properties in one morning, something which other agencies will not do. The whole process was personal, swift and stress free. I am really excited to have found a wonderful flat to live in. Thank you so much Morna Petrano Property Leasing!
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Opening Hours
Address

Morna Petrano Property Leasing
2D Thistle Street
Aberdeen
Aberdeen City
AB10 1XZ
 

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 70% £500 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 7 5 11 0 0 0 0 2 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Soulless property agent! Do not use.. Inspite......”

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Oct 14,2019
Minithumbdown
By: 'Heri Fernandes'
Oct 14,2019
0 people found
this helpful
Horrible property agent! Do not use.. Inspite of paying bills promptly, cleaning the property to a professional standard and then referring a new tenant who moved in within no time saving hundreds of pounds in lost rent, still this agent decided take money off my ...
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“Appalling service!...”

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May 31,2019
Minithumbdown
By: 'Unhappy'
May 31,2019
1 people found
this helpful
This agency treats its tenants horribly. The problems already started the day we moved into the property. Most of the furniture in the property was broken and the flat was overall untidy and mouldy. We actually knew the previous tenants of this property and we ...
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“Wonderful, personal service....”

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Aug 26,2018
Minithumbup
By: 'Claire'
Aug 26,2018
0 people found
this helpful
Morna and her team were so helpful in finding me a flat to rent. I am starting a new life in Aberdeen and Morna made me feel at ease, going the extra mile to find me a place I would feel at home in. She ...
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“Very disappointing...”

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Jul 28,2018
Minithumbdown
By: 'Nonplussed'
Jul 28,2018
6 people found
this helpful
Failed to meet basic expectations with regards to communication between landlord/tenant. Was also subjected to petty deposit grabbing tactics. AVOID AT ALL COSTS....
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“Please avoid this leasing company...”

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May 22,2018
Minithumbdown
By: 'Disappointment'
May 22,2018
6 people found
this helpful
How they treat their customers/tenants is actually appalling. From start to finish I experienced awful service. I signed up for a year's lease and within less than a week of living there, I discovered that the property was in fact, damp and mouldy. However, ...
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Comment on agent fees
Terrible
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“They are the most unprofessional letting agency and I really ......”

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Mar 05,2018
Minithumbdown
By: 'lisa'
Mar 05,2018
7 people found
this helpful
They are the most unprofessional letting agency and I really wonder why they are in business. They seem nice when they want you to rent the property but once entered, they can't be bothered about repairs and ask you to leave if not happy or ...
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“I've been a landlord & a tenant with Morna Petrano Property ......”

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Jul 31,2017
Minithumbup
By: 'R.R'
Jul 31,2017
4 people found
this helpful
I've been a landlord & a tenant with Morna Petrano Property Leasing Both services I can highly recommend. Great staff who with Morna professionally & personaly go the extra mile! Best customer service guaranteed for sure. Thankyou guys. R.R...
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Comment on agent fees
V Good
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“I have used Morna and her staff over the last 4 ......”

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Jul 05,2017
Minithumbup
By: 'David Ross'
Jul 05,2017
3 people found
this helpful
I have used Morna and her staff over the last 4 years and never once have I had any reason to question anything they have done. Neither have I had to ask twice for anything to be done. On every occasion they have dealt with my ...
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Comment on agent fees
Fees are what I expect to pay for a professional service
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“Morna Petrano & her staff are the best Leading Agents to ......”

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Jun 28,2017
Minithumbup
By: 'Gibson'
Jun 28,2017
4 people found
this helpful
Morna Petrano & her staff are the best Leading Agents to deal with in Aberdeen. Their professional approach to ought Tracy and full management was excellent. The negative comments on this site was clearly bad tenants as Morna and her great Team would not get tough ...
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Comment on agent fees
Good
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“I really wish I had read this site before renting ......”

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Jun 20,2017
Minithumbdown
By: 'Tenant2547'
Jun 20,2017
8 people found
this helpful
I really wish I had read this site before renting through this agency. horrendous experience and I can only echo the comments about nastiness and a complete change once in the property. Morna Petrano as the business owner with her name quite literally over the ...
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“Morna Petrano has leased out property in Aberdeen City and ......”

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Dec 01,2016
Minithumbup
By: 'Gibson F'
Dec 01,2016
3 people found
this helpful
Morna Petrano has leased out property in Aberdeen City and thank goodness we found her. The best customer service received and her knowledge of the Aberdeen Property Leasing market was invaluable! Her contacts within the oil Industry and her relocation skills to our new tenants ...
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Comment on agent fees
Good and worth every last penny.
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“Brilliant customer service! from this Agent.would definitely recommend. Knowledgeable ......”

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Nov 23,2016
Minithumbup
By: 'Fran200'
Nov 23,2016
2 people found
this helpful
Brilliant customer service! from this Agent.would definitely recommend. Knowledgeable and helpful. All staff and Morna so friendly. Very surprised at some of the comments on this site....
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Comment on agent fees
Very good fran200
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“Customer service very poor. I am a prospective new landlord ......”

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Jul 26,2016
Minithumbdown
By: 'Chuckles'
Jul 26,2016
7 people found
this helpful
Customer service very poor. I am a prospective new landlord to this company. My first request for a return phone call from Morna did not take place (after 3 days) so I phoned and explained I was waiting for a return call. I received no explanation ...
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“I used Morna as a landlord, at first impressions she ......”

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Sep 10,2015
Minithumbdown
By: 'Disgruntled'
Sep 10,2015
11 people found
this helpful
I used Morna as a landlord, at first impressions she was very nice though not very punctual, I put this down to being a very busy. However it was soon apparent that once we had our feet under the table and the property was being ...
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“I used Morna Patrano Leasing as my agent to rent ......”

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Feb 25,2014
Minithumbdown
By: 'unhappy'
Feb 25,2014
17 people found
this helpful
I used Morna Patrano Leasing as my agent to rent a flat and I have found their service to be a) lazy - expensive items going missing because of a lack of tracking of the ingoing and outgoing inventory b) incompetent - mis management of ...
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“I engaged Morna's servies for the letting of my one ......”

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Feb 10,2014
Minithumbdown
By: 'disappointed'
Feb 10,2014
16 people found
this helpful
I engaged Morna's servies for the letting of my one bedroomed property in Aberdeen city centre. On our first meeting she was over half an hour late and when I called her to ask where she was she said she was still in Westhill - ...
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What agent could do to change your mind?
The level of service was terrible from start to finish. The agent should start with a review of customer service then look to all aspects of property management to ensure that files are adequately maintained and kept on top of. The agent should also work on their communication skills and level of professionalism.
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“Have to say I'm happy with this letting agent as ......”

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Oct 23,2013
Minithumbup
By: 'Careful tenant'
Oct 23,2013
6 people found
this helpful
Have to say I'm happy with this letting agent as I received my full deposit back. I've had some bad experiences with letting agents in the past who have kept some of my deposit without producing proper evidence. I was careful this time to take ...
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“I have a portfolio of several properties in Aberdeen and ......”

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May 26,2013
Minithumbup
By: 'Meg Christie'
May 26,2013
13 people found
this helpful
I have a portfolio of several properties in Aberdeen and have been dealing with letting agents for more than 20 years. I have found Morna Petrano Leasing to be the best in town so much so I nowI use her company exclusively. I have found her ...
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By: Starky
Oct 14, 2013
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So funny that the 3 recent reviews are all 5 stars and done in a matter of days. Looks like someone has asked friends to come on and try and bump up her abysmal rating. ...

“Just stumbled across this website. This company has managed my ......”

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May 26,2013
Minithumbup
By: 'Karenk'
May 26,2013
11 people found
this helpful
Just stumbled across this website. This company has managed my property for 8 years and it is fair to say that I have been satisfied with the service provided to me. I have had a mixture of tenants, some better than others but Morna Petrano has ...
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“Thankyou to MORNA PETRANO PROPERTY LEASING for finding us 3 students ......”

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May 23,2013
Minithumbup
By: 'Happy Students'
May 23,2013
11 people found
this helpful
Thankyou to MORNA PETRANO PROPERTY LEASING for finding us 3 students an HMO property. Very helpful and went out of their way to help us. We are 3 very happy students and a lovely flat. Highly recommend...
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“terrible service. flat was dirty, morna was dismissive when i ......”

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May 08,2013
Minithumbdown
By: 'Tenant'
May 08,2013
17 people found
this helpful
terrible service. flat was dirty, morna was dismissive when i complained. deposit wasn't registered, no fire alarms in property, she told me to leave property if i was unhappy, very very aggressive, smug and generally nasty. Having spoken to others in area who describe her ...
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What agent could do to change your mind?
Resigned. She really was that bad.
Attached Filesnbsp;
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By: Shona Surry
Oct 20, 2017
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Ditto the above, dismissive, and generally very unpleasant experience on flat viewing and clearly has a grandiose, lofty idea of the property she wants to lease. Have never had any problems leasing out flat before and the slap down was really quite a surprise to my husband and I. Were shocked at the level of distaste this person showed towards us and belittling us in our own property. We feel as though we have had a very lucky escape. Very unprofessional attitude and although did not engage with ...

“Went to view a property with this company, having previously ......”

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Apr 16,2013
Minithumbdown
By: 'STUDENTK'
Apr 16,2013
15 people found
this helpful
Went to view a property with this company, having previously explained on the phone that there will be 3 of requiring a flat (me my boyfriend of 2 1/2 years and my flatmate), and that we were all students. Once i got the viewing the women (ANN) was ...
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What agent could do to change your mind?
Explain things over the phone about letting to students, and relationships, rather than wasting my time
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“My experience was neutral through most of my lease UNTIL ......”

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Jan 28,2013
Minithumbdown
By: 'Upset'
Jan 28,2013
23 people found
this helpful
My experience was neutral through most of my lease UNTIL I handed in my notice. Two weeks before leaving the place I talked to my landlord an he said people were in to see the place... nobody told me. The day before that Morna called ...
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“Found this site by accident and couldn't help but laugh.......”

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Jan 25,2013
Minithumbup
By: 'mattstew'
Jan 25,2013
10 people found
this helpful
Found this site by accident and couldn't help but laugh. In all my years of renting properties I have found Morna Petrano to be the best agent I have dealt with. Period....
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“I have dealt with many letting agents over the years. ......”

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Oct 24,2012
Minithumbdown
By: 'lexluthor'
Oct 24,2012
24 people found
this helpful
I have dealt with many letting agents over the years. Some good and helpful, some bad, and then there is Morna Petrano. The worst letting agents I have ever encountered. Rude and unhelpful. They persistently lied to me. They are incredibly lazy- every time something ...
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What agent could do to change your mind?
For some people, there is no hope of redemption.
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“I was relieved doing some research online to find out ......”

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Sep 08,2012
Minithumbdown
By: 'ragnarok'
Sep 08,2012
36 people found
this helpful
I was relieved doing some research online to find out that the overall experience people have with this agency, and in particular its owner, are less than positive and that a number of locally reported articles support what can only be described as one of ...
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“I was recommended to Morna Petrano by friends of hers ......”

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Jul 28,2012
Minithumbdown
By: 'GED WARD'
Jul 28,2012
38 people found
this helpful
I was recommended to Morna Petrano by friends of hers from Westhill.This is definitely the worst business decision I have ever taken. Reading some of the other reviews of Mornas I completely agree with the accusations being made towards Morna Petrano and her "team". ...
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What agent could do to change your mind?
Morna Petrano like I said before needs to improve her anger management and start listening to the people who keep her in her brand new Mercedes Benz. I found her a very ignorant person who I will have no further dealings with ever again.I will not recommend her below standard company to anyone I know and that¢â‚¬â„¢s a lot of people.
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“When we first moving to the house, the house is ......”

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Jun 16,2012
Minithumbdown
By: 'Sentrano'
Jun 16,2012
26 people found
this helpful
When we first moving to the house, the house is not that clean. There is mould at the window, food debris in the cupboard, a few missing item which was included in the inventori. We already put all the missing item in the inventori. However ...
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By: Annoyed!
Aug 01, 2012
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Hello I've read this comment as the exact same thing is happening to me and my housemates currently. Unbelievable communication with Morna today. Rudest phonecall I've ever experienced. Did you get your money back? ...

“I would advise anyone to stay away from Morna Petrano ......”

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May 15,2012
Minithumbdown
By: 'Homeguard all the way!'
May 15,2012
27 people found
this helpful
I would advise anyone to stay away from Morna Petrano and her band of many blaggers.Morna has been in the buisness over 20 yrs but really doesnt know it all as she proclaims time and time again.Ive found Morna to be very rude- always ...
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“Worst lettings agent ever. Rude, underhanded liars. I cannot see ......”

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Mar 17,2012
Minithumbdown
By: 'Landlord with Standards'
Mar 17,2012
37 people found
this helpful
Worst lettings agent ever. Rude, underhanded liars. I cannot see how I can be the only landlord to have been treated extremely badly by Morna Petrano Property Leasing - they are so good at being downright nasty, it must surely be the norm. They do ...
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By: Landlord with Standards
Oct 11, 2012
View all comments (5)
MPPL are now licenced members as they have been forced by ARLA to join an ombudsmen scheme or have their membership terminated. They are now a member of an Ombudsmen Scheme. I hope consumers will avoid this sham leasing agent but at least if things do go wrong, they will at least have a form of redress with ARLA etc. To be honest though, the way that company works, they will not keep their licence long. ARLA however appear as useless as MPPL so who knows what benefit , if any, the licensed me ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:41 PM 02/07/2018 by allAgents

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