South East London & Kent, London, SE16
4.8/5, 1060 reviews
96% recommended
95% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
92% lettings fee satisfaction
Visit our website - www.alexneil.com

“Professional...”

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Aug 25,2018
Minithumbup
Sara
By: 'Annabel'
Aug 25,2018
1 people found
this helpful
Great experience with Sara who did her job properly and took the time for us even on a Sunday. Very professional and friendly.
I would definitely recommend her.
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 28, 2018
Dear Annabel. Thank you so much for your positive review. We are very pleased that you are happy with the service provided by Sara and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
146 Lower Road
London
Greater London
SE16 2UG
020 7237 6767

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £150,000 £4,750,000
Lettings 91% 92% £490 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
151 6 458 16 165 5 223 1 25 10
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Excellent service and very helpful...”

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Dec 13,2019
Minithumbup
Daniel
By: 'Richard Carr'
Dec 13,2019
0 people found
this helpful
As a first time buyer, Daniel made the whole process very easy and was always on hand to answer any queries or questions....
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“Very fast to respond, patient and understandi......”

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Dec 12,2019
Minithumbup
Daniel
By: 'Pratiksha Ramji'
Dec 12,2019
1 people found
this helpful
Very fast to respond, patient and understanding with concerns/requests. Always kept me well informed of anything going on. I got great peace of mind knowing Dan was taking care of everything and I don't have to worry about it. Professional and friendly service....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 12, 2019
View all comments (1)
Dear Pratiksha Ramji, Thank you for taking time out to review your experiences of dealing with our South East London team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Rented a property through Alex Neil and with ......”

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Nov 30,2019
Minithumbup
Sara
By: 'Flora'
Nov 30,2019
1 people found
this helpful
Rented a property through Alex Neil and with Sara helps. She kept me posted on new properties and she has been polite and friendly Thank you...
read full review
Was this helpful? Yes
By: Ante Bajic Tomasovic
Dec 10, 2019
View all comments (2)
Hi , .............,a song for an enjoyable moment,….https://www.youtube.com/watch?v=Xs8-0YuBnwg Dr.AnteP.S What you're not here,...., everything is ready ... so somehow poet says. ...

“I have dealt with Sara and Michelle from Alex......”

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Nov 28,2019
Minithumbup
Sara
Michelle Holford
By: 'Edmund'
Nov 28,2019
1 people found
this helpful
I have dealt with Sara and Michelle from Alex Neil. They have been great and I had a wonderful experience. They always kept me well informed of each situation ensuring that the best deal was made and completed to my satisfaction. Thank you Sara and ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 28, 2019
View all comments (1)
Dear Edmund, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“For sure is one of the best agents in London ......”

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Nov 28,2019
Minithumbup
Tommaso
Sara
By: 'Tang'
Nov 28,2019
1 people found
this helpful
For sure is one of the best agents in London Tommaso and Sara we’re always on top of everything they really help me out regarding my property search....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 28, 2019
View all comments (1)
Dear Tang, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service received by Sara and Tommas......”

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Nov 28,2019
Minithumbup
Sara
Tommaso
By: 'Joseph Walker'
Nov 28,2019
1 people found
this helpful
Brilliant service received by Sara and Tommaso. They are professional and friendly. I was impressed by their deep knowledge of the flats and of the local areas. Thank you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 29, 2019
View all comments (1)
Dear Joseph, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I was looking for a flat for a very long time......”

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Nov 27,2019
Minithumbup
Tommaso
Daniel
By: 'Murray'
Nov 27,2019
1 people found
this helpful
I was looking for a flat for a very long time and then I finally meet Tommaso he really take his job serious. Thanks for everything...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 27, 2019
View all comments (1)
Dear Murray, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I am writing regarding the actions taken by E......”

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Nov 27,2019
Minithumbdown
By: 'Andreia'
Nov 27,2019
0 people found
this helpful
I am writing regarding the actions taken by * and Alex Neil state agents, concerning E14 3RR, for the following: I informed Alex Neil on 16th April that the heater on the living room wasn't working. To let you know that the property just have two ...
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Was this helpful? Yes
By: Andreia
Nov 27, 2019
View all comments (2)
Hi, I appreciate this response but as I said in my review we are communicating since April regarding the heater (by 8 months and I still don’t have a date to have it replaced). I received by over 6 months the same type of answer: landlord is informed and we are waiting the quote to be accepted. After 6 months I received an email saying that Alex Neil wasn’t having communications from the landlord by more than a month. And after I involved Environmental and Health service because not ...

“I sold my flat recently using Alex Neil and I......”

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Nov 27,2019
Minithumbup
Tommaso
Sara
By: 'Cinzia'
Nov 27,2019
1 people found
this helpful
I sold my flat recently using Alex Neil and I really need to say that they were able to give me a very good offer with low fees a big thanks to Tommaso,...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 27, 2019
View all comments (1)
Dear Cinzia, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“It was a pleasure to deal with Daniel and Sar......”

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Nov 25,2019
Minithumbup
Sara
Daniel
By: 'Totem Cullum'
Nov 25,2019
0 people found
this helpful
It was a pleasure to deal with Daniel and Sara. Really professional, kind and helpful throughout the whole process. I will recommend you both to everyone I know...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 25, 2019
View all comments (1)
Dear Totem, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Flat sale SE1...”

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Nov 20,2019
Minithumbup
Sara
By: 'Chris Drew'
Nov 20,2019
1 people found
this helpful
We used Alex Neil South London office to sell our flat in SE1 in 2019. We were pleased with the service from Sara; there were some difficult situations to navigate and she remained calm and professional throughout....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 21, 2019
View all comments (1)
Dear Chris, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Sara is a great asset to the Alex Neil. She ......”

Share on :
Oct 30,2019
Minithumbup
Sara
By: 'Temi Y'
Oct 30,2019
0 people found
this helpful
Sara is a great asset to the Alex Neil. She gave me an exceptionally great service. Her professionalism and enthusiasm is commendable and would recommend many friends and family towards her direction if they were looking for properties....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2019
View all comments (1)
Dear Temi, Thank you for taking the time to leave this positive review about the service you received from our team. We were very pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara and Daniel were great, helpful and patie......”

Share on :
Oct 29,2019
Minithumbup
Sara
Daniel
By: 'Polina Winsp'
Oct 29,2019
1 people found
this helpful
Sara and Daniel were great, helpful and patient. Looking for house can be stressful but it was a pleasure dealing with them. I would definitely recommend you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Polina, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“I contact Tommaso from Alex Neil...”

Share on :
Oct 29,2019
Minithumbup
Tommaso
Sara
By: 'Cos'
Oct 29,2019
1 people found
this helpful
I contact Tommaso from Alex Neil because I wanted to sell my flat I must admit that I really did a great job finding a suitable buyer, thanks to Sara which help me while Tommaso was off....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2019
View all comments (1)
Dear Cos, Thank you for taking the time to leave this positive review about the service you received from our team. We were very pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service provided by Sara (the Agent) an......”

Share on :
Oct 28,2019
Minithumbup
Sara
By: 'Mr Dawson'
Oct 28,2019
1 people found
this helpful
Great service provided by Sara (the Agent) and Rabeya, which took care of the regency process. Will definitely recommend to family Thank you for your help and support...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Mr Dawson, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I had such a positive experience with Sara.S......”

Share on :
Oct 28,2019
Minithumbup
Sara
By: 'Karen Wood'
Oct 28,2019
1 people found
this helpful
I had such a positive experience with Sara. She was incredibly helpful, giving us advise on everything we needed. She exceeded our expectations. Thank you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Karen, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service provided by SaraWe kept inform......”

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Oct 28,2019
Minithumbup
Sara
Michelle Holford
By: 'Patel'
Oct 28,2019
1 people found
this helpful
Great service provided by Sara We kept informed at every stage by Sara and Michelle and given excellent advice throughout. A big thank you , it was a please to work with you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Patel, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara was great in her approach towards me.Pr......”

Share on :
Oct 28,2019
Minithumbup
Sara
By: 'Mark Boen'
Oct 28,2019
1 people found
this helpful
Sara was great in her approach towards me. Professional, reliable and friendly. Not like any other agent Thank you to you and Alex Neil...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Mark, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara agreed a great offer for me and Michelle......”

Share on :
Oct 15,2019
Minithumbup
Sara
Michelle Holford
By: 'Jas Rupert'
Oct 15,2019
1 people found
this helpful
Sara agreed a great offer for me and Michelle supported the sale progression of my flat in a very professional way....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 15, 2019
View all comments (1)
Dear Jas Rupert, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great teamExcellent valuation received by M......”

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Oct 13,2019
Minithumbup
Sara
Matteo Congedo
By: 'D. K.'
Oct 13,2019
1 people found
this helpful
Great team Excellent valuation received by Matteo Congedo. His team started arranging viewing straight away and Sara Garzelli, from the sale team, got me a brilliant offer in a week time. I will definitely come back to Alex Neil in the future...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 14, 2019
View all comments (1)
Dear "D.K." Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Daniel has been very helpful and responsive d......”

Share on :
Oct 10,2019
Minithumbup
Daniel
Tommaso
By: 'Lyuba'
Oct 10,2019
1 people found
this helpful
Daniel has been very helpful and responsive during the sales process. He answered all my questions and provided guidance on the process. All viewings were arranged promptly and with no hassle. The initial viewing was attended by Tom and that was well very well organised ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 11, 2019
View all comments (1)
Dear Lyuba, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“The Alex Neil team of Daniel, Tomasso and Sar......”

Share on :
Oct 10,2019
Minithumbup
Daniel
Tommaso
By: 'Mike Cohen'
Oct 10,2019
1 people found
this helpful
The Alex Neil team of Daniel, Tomasso and Sarah are very efficient to deal with, friendly always to talk to, and professional in their dealings at all times. They were able to find me a buyer for my flat within 7 days which in the current ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 11, 2019
View all comments (1)
Dear Mike, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service provided by Sara and Tom.S......”

Share on :
Oct 09,2019
Minithumbup
Sara
Tommaso
By: 'Cristiana Valesco'
Oct 09,2019
1 people found
this helpful
Brilliant service provided by Sara and Tom. Secured me a buyer within 2 weeks Thanks for your great help Will definitely recommend...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 10, 2019
View all comments (1)
Dear Cristiana, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent attention...”

Share on :
Oct 02,2019
Minithumbup
By: 'Abril Shaw'
Oct 02,2019
0 people found
this helpful
Rabeya has been extremely helpful since the beginning of my tenancy. She has a fast, effective response and knows how to handle any inconvenience that usually arises in a new tenancy....
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By: Alex Neil Estate Agents
Oct 03, 2019
View all comments (1)
Dear Abril, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service very impressed. Thankyou Da......”

Share on :
Oct 01,2019
Minithumbup
Daniel
Sara
By: 'Dominic'
Oct 01,2019
1 people found
this helpful
Excellent service very impressed. Thankyou Daniel, Sara and Tom! Well done much appreciated cant thankyou enough! Would definately recomend to anyone!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 01, 2019
View all comments (1)
Dear Dominic, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(115)
Staff picture Lucia
(22)
Staff picture Daniel
(151)
Staff picture Sara
(221)
Staff picture Rebecca
(69)
Staff picture Tommaso
(49)
Staff picture Eva
(33)
Staff picture Michelle Holford
(13)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:39 AM 01/10/2019 by allAgents

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Alex Neil Estate Agents

Branch - South East London & Kent, London, SE16