Austerberry Estate Agents
Stoke On Trent, Stoke on Trent, ST3
4.8/5, 34 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction

“Excepional Service...”

Share on :
Aug 24,2018
Minithumbup
By: 'Pat MacMillan'
Aug 24,2018
2 people found
this helpful
Totally professional and helpful from the very start.
Extremely supportive throughout the whole process, nothing was to much hassle.

We greatly appreciate everything the agents did considering the challenges we thought this property might face, but nothing was to much and they always went the extra mile!

A big thank you, and we wish you many more success's .

Kind regards,
Pat MacMillan.
Comment on agent fees
Very reasonable.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Austerberry Estate Agents
4 Edensor Road
Stoke on Trent
Staffordshire
ST3 2NU
01782 594595

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £50,000 £600,000
Lettings 100% 93% £395 £625
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 9 0 11 0 6 0 4 1
Areas covered
  • ST1
  • ST11
  • ST2
  • ST12
  • ST3
  • ST4
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA DPS
Latest Properties

No Properties

“Professional Estate Agents...”

Share on :
Nov 14,2019
Minithumbup
By: 'Gilda Orlando'
Nov 14,2019
0 people found
this helpful
I didn't use Austerberry for the sale of my property but purchased a property through them. Knowing what I know now I would have no hesitation in using them or recommending them to others and felt it necessary to leave this review. I dealt with ...
read full review
Was this helpful? Yes

“Professional, polite and prompt. I have had ......”

Share on :
Nov 12,2019
Minithumbup
By: 'Aftab Hussain'
Nov 12,2019
0 people found
this helpful
Professional, polite and prompt. I have had no issues from the staff at Austerberry Longton, they have responded to our requests in a timely and courteous manner. Strongly recommend to anyone looking for accommodation to buy or rent....
read full review
Was this helpful? Yes

“Outstanding Service...”

Share on :
Nov 10,2019
Minithumbup
By: 'Paul Jackson'
Nov 10,2019
1 people found
this helpful
I have worked with austerberrys estate agents doing the maintenance for the last 2 years and have built a good working relationship within the team there. Clive the owner is a very professional man and will do everything he can to accommodate new and existing clients ...
read full review
Was this helpful? Yes

“Austerberry are friendly local agents Staff ......”

Share on :
Nov 08,2019
Minithumbup
By: 'Eddie Smith'
Nov 08,2019
2 people found
this helpful
Austerberry are friendly local agents Staff always helpful; nothing ever to much trouble Whether selling or renting a property Would recommend to anyone...
read full review
Was this helpful? Yes

“It is as good a recommendation as any that my......”

Share on :
Nov 07,2019
Minithumbup
By: 'Ann Machin'
Nov 07,2019
2 people found
this helpful
It is as good a recommendation as any that my family has been dealing with Austerberry's for over sixty years. As a family-run local firm they look after their clients and have in-depth knowledge of the area. It is difficult to choose individual members of ...
read full review
Was this helpful? Yes

“Austerberry’s from day 1 have been outstandin......”

Share on :
Nov 07,2019
Minithumbup
By: 'karen whitehurst'
Nov 07,2019
1 people found
this helpful
Austerberry’s from day 1 have been outstanding in their provision of a service. They have answered my every question about letting my property and supported me as a new landlord/lady! My property had regular inspections and prompt reports are provided . Any maintenance is undertaken ...
read full review
Was this helpful? Yes

“I have been with Austerberry for more than 3 ......”

Share on :
Oct 28,2019
Minithumbup
By: 'Papa Keita'
Oct 28,2019
1 people found
this helpful
I have been with Austerberry for more than 3 yrs and during this time they have been very helpful. Staffs are very approachable and respectful and know their work very well. They respond to my concerns according and promptly. I will recommend their service to anyone....
read full review
Was this helpful? Yes

“I have dealt with both the lettings and sales department ......”

Share on :
Aug 13,2019
Minithumbup
By: 'Danielle Fitzgerald'
Aug 13,2019
1 people found
this helpful
I have dealt with both the lettings and sales department within this branch on a number of occasions and I cannot recommend them highly enough. Luke in the sale team is honest, transparent and keeps me updated throughout the purchase process and both Elaine and ...
read full review
Was this helpful? Yes

“Landlord selling property...”

Share on :
Feb 06,2019
Minithumbup
By: 'Landlord selling'
Feb 06,2019
1 people found
this helpful
Excellent service. Buyer found in less than a week. Kept informed of progress throughout sale and Austerberry's chased up the solicitors as needed. Never kept waiting on the phone either. Would highly recommend...
read full review
Comment on agent fees
Perfectly fair and normal for this type of property
Was this helpful? Yes

“Helpful and supportive...”

Share on :
Dec 13,2018
Minithumbup
By: 'Bethany'
Dec 13,2018
1 people found
this helpful
Hannah was amazing with helping me through the renting process, very thorough and prompt with updates (and putting up with my strange schedule), I can't recommend them enough....
read full review
Comment on agent fees
Good! Fees are perfectly reasonable for services rendered.
Was this helpful? Yes

“Excellent Service...”

Share on :
Dec 11,2018
Minithumbup
By: 'Katie Leake'
Dec 11,2018
1 people found
this helpful
I have nothing but good things to say about Austerberry Estate Agents. They dealt with the sale of my late father's property and their guidance and expertise throughout were second to none. We were kept fully informed of all developments in relation to the property ...
read full review
Comment on agent fees
Reasonable for the service received
Was this helpful? Yes

“Excellent...”

Share on :
Nov 22,2018
Minithumbup
By: 'Harvey'
Nov 22,2018
1 people found
this helpful
I have purchased and sold many properties throughout the country with Estate Agents but the service provided by Austerberry was unbelievably outstanding. Luke Ellis was very efficient, thorough and knowledgeable. If you are thinking of buying or selling definitely have Austerberry on your list to ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Brilliant!...”

Share on :
Nov 08,2018
Minithumbup
By: 'Amy'
Nov 08,2018
1 people found
this helpful
This is the only word to describe the service we got from Austerberry's, and most notably, Hannah. She was very supportive, caring, sympathetic and understanding and helped myself and my partner out a lot with renting our first property together when we had absolutely no ...
read full review
Was this helpful? Yes

“Excellent Customer Care...”

Share on :
Nov 07,2018
Minithumbup
By: 'B 2ray'
Nov 07,2018
2 people found
this helpful
Austerberry letting agent staff in Stoke Longton are very professional. I was mainly dealing with Hannah Baggaley, I found her very caring and always ready to satisfy her customers. The same thing applies to the other members of staff that I talked over the phone ...
read full review
Was this helpful? Yes

“Courteous, helpful and professional service....”

Share on :
Nov 06,2018
Minithumbup
By: 'Alan Wild.'
Nov 06,2018
1 people found
this helpful
Hannah was particularly helpful and phone contact with other staff both professional and courteous. Prompt updates on progress with let and Tenant Shop also a good idea. Adrian very helpful and pleasant when explaining utilities and overview of property. Many thanks to all!...
read full review
Comment on agent fees
Appear to be norm.
Was this helpful? Yes

“Really helpful both pre and post sale...”

Share on :
Sep 27,2018
Minithumbup
By: 'Carl'
Sep 27,2018
1 people found
this helpful
Bought a property and I have to say that all the staff were very helpful in setting up viewings and liaising with the sellers and solicitors which included chasing up the confirmation on purchase day to release the keys. Good after sales too. I'd forgotten ...
read full review
Was this helpful? Yes

“Sale of property...”

Share on :
Sep 23,2018
Minithumbup
By: 'Deb Seaton'
Sep 23,2018
1 people found
this helpful
The sale of our property was extremely rapid from the initial visit from Clive Austerberry himself. Within days we had several viewings which continued for the ensuing weeks. Feedback was relayed always the next day and the staff were friendly and very professional. All parties ...
read full review
Was this helpful? Yes

“Professional and honest...”

Share on :
Sep 06,2018
Minithumbup
By: 'Rob Kinsey'
Sep 06,2018
1 people found
this helpful
Very pleased with how Austerburys handled the sale of my rental property in Heron Cross. Clive Austerberry himself came out to do the valuation and I was impressed by his local knowledge, honest appraisal and advice. They produced an effective listing, creating several viewings and ...
read full review
Comment on agent fees
Fair market costs.
Was this helpful? Yes

“Good Service...”

Share on :
Sep 04,2018
Minithumbup
By: 'John'
Sep 04,2018
1 people found
this helpful
Great service from Austerberry Estate agent! The house sold in the first week, despite a few teething problems with the buyers' lender they were in touch throughout the process. Very happy with the service as they agreed to do the viewings when I was at ...
read full review
Comment on agent fees
Reasonable fees, there are cheaper alternatives, but you've got to ask yourself the question: Do I want to sell for the best possible price, quickly?
Was this helpful? Yes

“Sale/Let...”

Share on :
Aug 30,2018
Minithumbup
By: 'Apple'
Aug 30,2018
1 people found
this helpful
I have used Austerberry for several years, to let and manage my property. They have always kept me informed of of any matters needing attention, rent was always collected regularly and statements sent. I have been very satisfied with their service. I have just sold ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very helpful and accomodating...”

Share on :
Aug 27,2018
Minithumbup
By: 'F.J.'
Aug 27,2018
1 people found
this helpful
I am very much satisfied and grateful to this letting agent.They tried all their best and give you updates about the property.Its nice to know that they consider your situation,assist and help you all the way....
read full review
Was this helpful? Yes

“Excepional Service...”

Share on :
Aug 24,2018
Minithumbup
By: 'Pat MacMillan'
Aug 24,2018
2 people found
this helpful
Totally professional and helpful from the very start. Extremely supportive throughout the whole process, nothing was to much hassle. We greatly appreciate everything the agents did considering the challenges we thought this property might face, but nothing was to much and they always went the ...
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Great Easy Process...”

Share on :
Aug 21,2018
Minithumbup
By: 'LiamOConnor'
Aug 21,2018
2 people found
this helpful
We viewed and let a property via Austerberry. We were dealt with in a polite, professional manner and everything from the word go was handled smoothly and nothing was to much trouble. Hannah was friendly, helpful and very informative about anything we didn't know. We ...
read full review
Was this helpful? Yes

“Excellent friendly service...”

Share on :
Aug 17,2018
Minithumbup
By: 'Andy'
Aug 17,2018
2 people found
this helpful
Recieved an excellent efficient service with a very friendly attitude. From applying to moving in as little as 10 days....
read full review
Comment on agent fees
Agent fees were satisfactory
Was this helpful? Yes

“property sale...”

Share on :
Aug 17,2018
Minithumbup
By: 'Paul'
Aug 17,2018
1 people found
this helpful
We were pleased with the service and the property was sold for just below the full asking price. Calls were always returned and the staff were friendly efficient and helpful...
read full review
Comment on agent fees
Realisitic and competitive
Was this helpful? Yes

“property sale...”

Share on :
Aug 17,2018
Minithumbup
By: 'Paul'
Aug 17,2018
1 people found
this helpful
We were pleased with the service and the property was sold for just below the full asking price. Calls were always returned and the staff were friendly efficient and helpful...
read full review
Comment on agent fees
Realisitic and competitive
Was this helpful? Yes

“First class service right from the start to finish of the process. Clive was very realistic in pricing both houses for the market....”

Share on :
Jul 27,2018
Minithumbup
By: 'Steve'
Jul 27,2018
1 people found
this helpful
Sold two houses for me in the last 12 months. They helped to make the process very straightforward in what were difficult circumstances....
read full review
Comment on agent fees
Given general level of estate agents fees they were very reasonable for excellent service provided.
Was this helpful? Yes

“Succesful sale...”

Share on :
Apr 27,2018
Minithumbup
By: 'Jonathan'
Apr 27,2018
1 people found
this helpful
All the staff I dealt with at Austerberry in Longton were great. I relied on them to sell my parent's property and accompany the viewings each time as I don't live in the area. Each viewing was conducted in a professional and friendly manner and ...
read full review
Comment on agent fees
Fair and competitive
Was this helpful? Yes

“Very helpful!...”

Share on :
Apr 08,2018
Minithumbup
By: 'Lisa C'
Apr 08,2018
1 people found
this helpful
I've recently purchased a property and Austerberry were fantastic from start to finish. It was quite a troublesome sale - no fault of Austerberry's - and the staff were amazing.. extremely helpful, friendly and reassuring. A special thanks to Luke and Laura who were great....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Recently purchased a home from Austerberry. I have to say ......”

Share on :
Feb 23,2018
Minithumbup
By: 'Excellent Agent'
Feb 23,2018
1 people found
this helpful
Recently purchased a home from Austerberry. I have to say Sarah and Jonathan have always been so helpful in everyway. They have both shown excellent knowledge of their area and have been extremely professional. I hope to be buying another home with this agent very ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:10 AM 21/05/2019 by Clive Austerberry

Awards won by Austerberry Estate Agents, Stoke on Trent ST3 2NU


As Seen On

Find the Best Agent to
Sell or Rent Your Home