William Charles
Gravesend, DA11
4.3/5, 22 reviews
82% recommended
89% sales valuation accuracy
90% sales fee satisfaction
50% lettings valuation accuracy
60% lettings fee satisfaction

“As a Purchaser...”

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Aug 24,2018
Minithumbup
By: 'Becky'
Aug 24,2018
4 people found
this helpful
As a purchaser (and a solicitor who deals with Estate Agents on an occasional basis) I found that all dealings with William Charles have been amazing. At no point during the process did I feel pressured into pushing the transaction quicker than it naturally took which was refreshing.
Was this helpful? Yes
By: Gary Bartlett
Aug 28, 2018
Dear Becky,

Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers.

Best wishes for the future.

The Team at William Charles

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Opening Hours
Address

William Charles
6 Stone Street
Gravesend
Kent
DA11 0NH
01474 357979

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 90% £165,000 £375,000
Lettings 50% 60% £750 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 2 8 0 6 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

“William Charles outstanding service...”

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Sep 16,2019
Minithumbup
By: 'Alison Starkey'
Sep 16,2019
1 people found
this helpful
William Charles were exceptional throughout the whole process of us selling and purchasing another property. They were always contactable and provided updates right through to completion. I would highly recommend them, every staff member was helpful and professional....
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“Our flat sold within five days of going to market ......”

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Jul 01,2019
Minithumbup
By: 'Sue Holdroyd'
Jul 01,2019
2 people found
this helpful
Our flat sold within five days of going to market by William Charles Estate Agents of Gravesend and Broadstairs. Where to start to praise William Charles, and the manager Gary Bartlett, the manager. Knowledgeable, and capable of inspiring trust in his advice is probably the ...
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Comment on agent fees
The fees are completely fair, it is a fantastic service at a fair price.
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“A personal touch...”

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Jun 21,2019
Minithumbup
By: 'Lisa Dobson'
Jun 21,2019
1 people found
this helpful
I have just spent a couple of months viewing a lot of houses with several agents. I must say that William Charles was by far the best agency I dealt with. A definite friendly feel where I felt valued as a potential customer. William Charles ...
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“A Smooth Experience...”

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Jun 07,2019
Minithumbup
By: 'George Shepherd'
Jun 07,2019
1 people found
this helpful
Using WilliamCharles has been nothing but a pleasure. Our property was listed quickly but effectively and over 10 viewings were booked in within a week. The valuation provided by Gary was spot on and the property sold above our asking price in less than a fortnight. ...
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Comment on agent fees
Agent’s fees were good especially considering the personal service that was received.
Was this helpful? Yes

“New landlords and tenants...”

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May 23,2019
Minithumbdown
By: 'Carl'
May 23,2019
0 people found
this helpful
Any new landlords or tenants thinking of allowing William Charles to advertise there property or rent a property they are advertising!. Should consider another agent first!, I'm been a tenant for nearly a year and had nothing but trouble over the last few months. Personally ...
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Comment on agent fees
Poor
Was this helpful? Yes

“Purchase...”

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Apr 17,2019
Minithumbup
By: 'Donald James'
Apr 17,2019
0 people found
this helpful
This agent has changed my view of estate agents. They have been so patient with my partners recent purchase. As somebody who has purchased several properties in my lifetime i would be more than happy to do business with them again. Simply wonderful...
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Comment on agent fees
Standard and good value for effort they put in.
Was this helpful? Yes

“An usually stress free move...”

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Apr 04,2019
Minithumbup
By: 'Hannah and Jon'
Apr 04,2019
1 people found
this helpful
At the beginning of February we went to view a property which we instantly fell in love with. Jenny gave us plenty of time to view the property and was very knowledgeable. We put an offer in and Jenny decided to surprise us when we ...
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“Purchase of 19 bellman avenue...”

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Mar 13,2019
Minithumbup
By: 'Kay & Gary burgiss'
Mar 13,2019
0 people found
this helpful
Jenny has always been helpful and honest and knowledgeable and gets to know her customers she gives you plenty of time to view a property as you are spending a lot of money and first impression count...
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Comment on agent fees
Good
Was this helpful? Yes
By: Gary Bartlett
Mar 14, 2019
View all comments (1)
Dear Kay & Gary, Thank you very much for your kind and positive review. Jenny prides herself on her high levels of customer service and she will be delighted to see your review. Kind Regards Gary Bartlett Branch Manager ...

“Excellent proactive service...”

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Mar 12,2019
Minithumbup
By: 'STU'
Mar 12,2019
0 people found
this helpful
We dealt with Anthea (now at the Thanet office) and Gary and they were great. Having to sell an inherited property while working overseas, we were dependent on the agent and they were excellent, obtaining several firm offers in excess of original asking price. They ...
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Comment on agent fees
Very fair.
Was this helpful? Yes

“House sale...”

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Jan 11,2019
Minithumbup
By: 'Ruth Evans'
Jan 11,2019
3 people found
this helpful
Jenny always emailed me with appointments and phoned with updates, lovely lady , very professional. Gary did an amazing job with all the legal side and kept me up to date with progress, fantastic team . Charlie, always happy to help and always a big smile to ...
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Comment on agent fees
PerfectRuth
Was this helpful? Yes

“My first purchase...”

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Oct 24,2018
Minithumbup
By: 'Adie from Gravesend'
Oct 24,2018
2 people found
this helpful
I found my experience of buying my first home with William Charles to be very pleasant. Jenny was accommodating at all times and even helped me to pick the paint for my knew home!! She was very polite and patient with my long list of ...
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Was this helpful? Yes
By: Gary Bartlett
Nov 02, 2018
View all comments (1)
Thanks Adie for taking the time to post this review, Jenny will be absolutely delighted. She is relentless in her quest to deliver the best experience for buyers, sellers, tenants and landlords as it can be a very stressful time for all and reviews like this confirm how lucky William Charles are to have her as part of the team. Regards Gary Bartlett Branch Manager ...

“Trust worthy and helpful...”

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Oct 23,2018
Minithumbup
By: 'Tom & Iesha'
Oct 23,2018
4 people found
this helpful
Charlie has been amazing from the beginning! From the first point of contact, Charlie was very helpful and welcoming and made us feel comfortable as first time buyers. What could have been very difficult and nerve racking, turned out to be a smooth process so ...
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Was this helpful? Yes
By: Gary Bartlett
Nov 02, 2018
View all comments (1)
Thank you very much for this glowing review, Charlie will be over the moon. He is completely focused on offering the best customer service possible and will always go the extra mile. Of course, if you need any further help or assistance with your purchase, he will be more than happy to give you any help or advice. Regards Gary Bartlett Branch Manager ...

“In our recent dealings with William Charles we found the ......”

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Oct 17,2018
Minithumbup
By: 'John Skone'
Oct 17,2018
4 people found
this helpful
In our recent dealings with William Charles we found the agents rep Charlie the most courteous and helpful person you could wish to deal with. Nothing was too much trouble and his pleasing personality helped us deal with any small problems that arose. A really ...
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Comment on agent fees
In line with other agents
Was this helpful? Yes
By: Gary Bartlett
Oct 30, 2018
View all comments (1)
Thank you very much for taking the time to post this review. Charlie will be delighted. He is indeed an asset to William Charles and we are very proud to have him as part of the team. I hope you're settling in to your new home and if you need anything in the future please do not hesitate to contact us. Kind Regards Gary Bartlett Branch Manager ...

“Property sale...”

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Aug 26,2018
Minithumbup
By: 'Paul Byrne'
Aug 26,2018
4 people found
this helpful
After having dealt with many estate agents in the past, I was dreading putting my home up for sale and having to deal with the often very often pushy and aggressive sales team of one of the big companies. We found a property that we ...
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Comment on agent fees
The fees were very reasonable
Was this helpful? Yes
By: Gary Bartlett
Aug 28, 2018
View all comments (1)
Dear Paul Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers. Best wishes for the future. The Team at William Charles ...

“As a Purchaser...”

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Aug 24,2018
Minithumbup
By: 'Becky'
Aug 24,2018
4 people found
this helpful
As a purchaser (and a solicitor who deals with Estate Agents on an occasional basis) I found that all dealings with William Charles have been amazing. At no point during the process did I feel pressured into pushing the transaction quicker than it naturally took ...
read full review
Was this helpful? Yes
By: Gary Bartlett
Aug 28, 2018
View all comments (1)
Dear Becky, Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers. Best wishes for the future. The Team at William Charles ...

“Excellent...”

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Aug 15,2018
Minithumbup
By: 'Carl Saich'
Aug 15,2018
4 people found
this helpful
I would like to say how wonderful William Charles have been in finding me a property to rent. Jenny, Amendeep and Cathy have bent over backwards to help me from start to finish....
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Comment on agent fees
Good
Was this helpful? Yes
By: Gary Bartlett
Aug 28, 2018
View all comments (1)
Dear Carl, Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers. Best wishes for the future. The Team at William Charles ...

“1st Class Service...”

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Jul 27,2018
Minithumbup
By: 'JKK'
Jul 27,2018
5 people found
this helpful
I have been in the rental business for 20 years and had been disappointed with previous local Estate Agents. My experience with William Charles was 1st class from my very first phone call to book my appointment, it was booked straight away and an email confirmation ...
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Comment on agent fees
Fees were on par with other agents, but I feel I received a much more professional service than I have from previous Agents.
Was this helpful? Yes
By: Gary Bartlett
Aug 28, 2018
View all comments (1)
Dear JKK, Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers. Best wishes for the future. The Team at William Charles ...

“Office full of smiles!...”

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Jun 29,2018
Minithumbup
By: 'Abbey M'
Jun 29,2018
5 people found
this helpful
I had heard of William Charles through a friend who had rented her property out via them. I have always been sceptical of independent agents so at first I was a bit weary... I had nothing to be weary about, everyone in the office was ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Gary Bartlett
Aug 28, 2018
View all comments (1)
Dear Abbey, Thank you for your kind words. We pride ourselves in offering the best in customer service and delivering a positive experience for both vendors and purchasers. Best wishes for the future. The Team at William Charles ...

“Awful!!...”

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May 03,2018
Minithumbdown
By: 'David Beck'
May 03,2018
2 people found
this helpful
AVOID THIS MOB!! After paying £300 for a holding fee on a property, and providing passports and wage slips etc for referencing, they then decided that they wanted to add a cleaning fee/clause to the agreement!!...I refused as this was not what was advertised. ...
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Comment on agent fees
BAD!!
Was this helpful? Yes

“You get what you pay for...”

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Apr 17,2018
Minithumbup
By: 'Happy Seller'
Apr 17,2018
3 people found
this helpful
I have recently sold my property through William Charles in Gravesend. I was recommended by friends and family to get 3 agents round before deciding who to choos. Andrea came round and I immediately felt at ease with her. Unlike the other agents she listened and ...
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Comment on agent fees
Worth every penny
Was this helpful? Yes

“I would not suggest anyone to rent from this agent. ......”

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Jun 15,2017
Minithumbdown
By: 'Carly'
Jun 15,2017
1 people found
this helpful
I would not suggest anyone to rent from this agent. I have recently moved from a property that I rented 2 years. I was a good tenant. I paid my rent in full and on time throughout. The flat was checked regularly and reports provided back ...
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Was this helpful? Yes
By: David
May 02, 2018
View all comments (1)
AVOID THIS MOB!! After paying £300 for a holding fee on a property, and providing passports and wage slips etc for referencing, they then decided that they wanted to add a cleaning fee/clause to the agreement!!...I refused as this was not what was advertised. I then asked for a refund as they moved the goal posts and was told I would not be recieving one as "I" "pulled out". They are now saying that they had to "chase me" when in fact it took them two/three days to respond to emails and phone c ...

“The person booking was confused and full details of bookings ......”

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Feb 26,2016
Minithumbdown
By: 'Frustrated'
Feb 26,2016
0 people found
this helpful
The person booking was confused and full details of bookings not included in email. It took me to call when I had seen the property under offer to cancel the appointment. They did call back to apologise, but still I do not feel they were ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:12 PM 07/05/2019 by Gary Bartlett

Awards won by William Charles, Gravesend DA11 0NH


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