Rochester, Medway, ME1
4.6/5, 93 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
94% lettings fee satisfaction
Dockside Property Services Kent Limited - Click to Visit Our Website

“Amazing Service...”

Share on :
Aug 23,2018
Minithumbup
By: 'Amy Cook'
Aug 23,2018
0 people found
this helpful
So promt with everything. Really bent over backwards to help me get into the property I had my eye on. Made everything so easy. Helpful and friendly. Both Alice and Adam provided amazing customer service. Highly recommend. Thank you!
Comment on agent fees
Good
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Dockside Property Services
206 High Street
Rochester,Medway
Kent
ME1 1JA
01634 400 922

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £175,000 £375,000
Lettings 96% 94% £400 £1,705
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
38 3 30 6 9 0 1 0 6 0
Areas covered
  • ME1
  • ME2
  • ME4
  • ME7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS
Latest Properties

No Properties

Images & Videos
Dockside Property Services Branches (view all )

“We have found Jennifer and the team at Docks......”

Share on :
Sep 29,2019
Minithumbup
By: 'Nigel Phipps'
Sep 29,2019
1 people found
this helpful
We have found Jennifer and the team at Dockside to be friendly but highly professional. They have a good knowledge of the market and acted quickly in marketing our property. Communication was good and we found a new tenant quickly and without fuss. Would happily ...
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Mar 27,2019
Minithumbup
By: 'Anthony'
Mar 27,2019
1 people found
this helpful
The team at dockside have been excellent with helping me with my first time renting would definitely use them again, very helpful and provide a excellent service...
read full review
Was this helpful? Yes

“Valuation and advice...”

Share on :
Oct 30,2018
Minithumbup
By: 'Mr Graves'
Oct 30,2018
0 people found
this helpful
I contacted Dockside for a valuation on my flat and was impressed by the quick and friendly service. The whole thing took a few days from start to finish. I was then contacted after the viewing (by phone and email) and received sound advice regarding ...
read full review
Comment on agent fees
Think their fees are standard, most are charging around 1.5%
Was this helpful? Yes

“Amazing Service...”

Share on :
Aug 23,2018
Minithumbup
By: 'Amy Cook'
Aug 23,2018
0 people found
this helpful
So promt with everything. Really bent over backwards to help me get into the property I had my eye on. Made everything so easy. Helpful and friendly. Both Alice and Adam provided amazing customer service. Highly recommend. Thank you!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very happy with the service...”

Share on :
Jul 27,2018
Minithumbup
By: 'Marc Brunel'
Jul 27,2018
0 people found
this helpful
Adam impressed me with the manner in which he handles our requests and maintenance with the house. There are always going to be communication issues between landlord and tenant when going through a third party but Adam manages to keep on top. Over all a ...
read full review
Comment on agent fees
Fees are standard and service is good.
Was this helpful? Yes

“Very helpful at end of tenancy....”

Share on :
Jul 26,2018
Minithumbup
By: 'GillinghamTenant'
Jul 26,2018
0 people found
this helpful
Adam was excellent at listening to our concerns and negotiating the return of our deposit. We were very pleased with the service....
read full review
Was this helpful? Yes

“ADAM CARTER...”

Share on :
Jul 26,2018
Minithumbup
By: 'shakeel abbas'
Jul 26,2018
0 people found
this helpful
I have found Adam to be very professional and helpful when it comes to managing my property . He has a can do attitude and goes out his way to solve any issues with the flat or the tenant ....
read full review
Comment on agent fees
considering the problems I have had with the property the agents fees are acceptable but not the tenancy renewal fees which I found excessive but to be fair that was before Adam joined the team.
Was this helpful? Yes

“Dockside sold my house. They offered a friendly service and ......”

Share on :
Aug 05,2017
Minithumbup
By: 'KarStar'
Aug 05,2017
2 people found
this helpful
Dockside sold my house. They offered a friendly service and attended all viewings. Communication was good and I felt that I was dealt with like a person, not a number....
read full review
Comment on agent fees
Fairly priced
Was this helpful? Yes

“Despite the property that i rented being very upmarket, the ......”

Share on :
Jul 28,2017
Minithumbdown
By: 'Discruntled'
Jul 28,2017
0 people found
this helpful
Despite the property that i rented being very upmarket, the service i received during my tenancy of over three years was very poor....
read full review
Comment on agent fees
No comment
Was this helpful? Yes

“Jennifer's enthusiasm for her job and her market knowledge are ......”

Share on :
Jun 19,2017
Minithumbup
By: 'BPR'
Jun 19,2017
3 people found
this helpful
Jennifer's enthusiasm for her job and her market knowledge are excellent. She listens and understands what is important to a seller whilst offering knowledgeable advice at the same time. I highly recommend Jennifer's services; her approach and sincerity will continue to hold Dockside Property Services ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Claudia Elisa dos Santos
Oct 08, 2019
View all comments (1)
Roberto Inacio dos Santos Previous address: 180 Castle Road Chatham Me4 5hz ...

“I discovered Dockside through the blog that Mr Fortag writes. ......”

Share on :
Jun 10,2017
Minithumbup
By: 'Connor'
Jun 10,2017
2 people found
this helpful
I discovered Dockside through the blog that Mr Fortag writes. It is refreshing to see an agent offering info that is not only useful but also free!...
read full review
Was this helpful? Yes

“I have now been renting through Dockside for 5 years. I ......”

Share on :
Jun 06,2017
Minithumbup
By: 'Cherice'
Jun 06,2017
2 people found
this helpful
I have now been renting through Dockside for 5 years. I moved into a flat in Rochester and have now moved to the Quays. Their service was really good and because I looked after the flat I got all of my deposit back. They are thorough ...
read full review
Comment on agent fees
Fees are ok.
Was this helpful? Yes

“Disgraceful agency!!!Don't get tricked by them or the reviews ......”

Share on :
May 31,2017
Minithumbdown
By: 'Don't work with them!!!'
May 31,2017
0 people found
this helpful
Disgraceful agency!!! Don't get tricked by them or the reviews on this website! We did and we'll regret it forever! This is not the first time we work with a letting agency, but this one is the worst of all!!! Staff not trained properly. No ...
read full review
Comment on agent fees
Worst!
Was this helpful? Yes
By: Dockside Property Services
Jun 06, 2017
View all comments (1)
Thank you for your comments. Our team at Dockside take all feedback seriously. We pride ourselves on excelling at transparency in every aspect of our business. We can not discuss details of any transaction on an open forum such as this. We do suggest that you contact us directly to discuss your experience in further detail and allow the full facts to be considered. We wish you all the best, The Dockside Team ...

“Spencer is a knowledgeable chap who knows not only the ......”

Share on :
Apr 27,2017
Minithumbup
By: 'JacobMortlock'
Apr 27,2017
3 people found
this helpful
Spencer is a knowledgeable chap who knows not only the Medway property market very well but is also well upto speed with the current law for landlords. He offers a great service and brilliant advice....
read full review
Was this helpful? Yes

“Emma and Grace were both really helpful with the process ......”

Share on :
Feb 02,2017
Minithumbup
By: 'Terry Lane'
Feb 02,2017
4 people found
this helpful
Emma and Grace were both really helpful with the process and getting things done whilst a long sale dragged on them there always responded and always made sure I was updated and went out of there way to help...
read full review
Was this helpful? Yes

“I am happy for living in my rented property. Many ......”

Share on :
Jul 15,2016
Minithumbdown
By: 'X. NIU'
Jul 15,2016
3 people found
this helpful
I am happy for living in my rented property. Many thanks to Kristina Caws's previous work and many kind help and keep in good touch by email during my application process. Help me to choose best property which I rented even if I did not ...
read full review
What agent could do to change your mind?
Good
Attached Filesnbsp;
Comment on agent fees
Good
Was this helpful? Yes

“I had a good experience with Dockside from the beginning, ......”

Share on :
May 03,2016
Minithumbup
By: 'Manjit Singh'
May 03,2016
2 people found
this helpful
I had a good experience with Dockside from the beginning, they kept me informed every step of the way on the sale of the house. Trevor was very efficient in arranging to come and take photos and get the property live on the market....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Trevor came round and gave us a great valuation on ......”

Share on :
Apr 26,2016
Minithumbup
By: 'Terry T'
Apr 26,2016
2 people found
this helpful
Trevor came round and gave us a great valuation on our property, he was very efficient in talking us through the process and returned to take photos of our property and our property was put online the same day. Even better we had an offer ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I am long term landlord from dockside and never had ......”

Share on :
Apr 26,2016
Minithumbup
By: 'Mike S'
Apr 26,2016
2 people found
this helpful
I am long term landlord from dockside and never had a problem with staff, any maintenance issues my tenant has reported have had been resolved very quickly....
read full review
Comment on agent fees
Really reasonable
Was this helpful? Yes

“Cathryn and Emma always updated me and my partner on ......”

Share on :
Apr 26,2016
Minithumbup
By: 'Barbara E'
Apr 26,2016
2 people found
this helpful
Cathryn and Emma always updated me and my partner on the sale of our property. Very reliable and efficient would defiantly recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“We are new customers to the area, Grace showed us ......”

Share on :
Apr 22,2016
Minithumbup
By: 'Lacey'
Apr 22,2016
3 people found
this helpful
We are new customers to the area, Grace showed us around the apartments at the Quays, she was very helpful with our searches and found us a happy home to stay in....
read full review
Comment on agent fees
good
Was this helpful? Yes

“I am a tenant of Dockside Property Services and reside ......”

Share on :
Dec 16,2015
Minithumbup
By: 'JGrave'
Dec 16,2015
3 people found
this helpful
I am a tenant of Dockside Property Services and reside in The Quays. Dockside have always looked after the flat very well and have dealt with any problems in a quick manner. The staff are polite and helpful....
read full review
Was this helpful? Yes

“Disgusting service, lousy unprofessional bad manners,Do not respond to ......”

Share on :
Dec 14,2015
Minithumbdown
By: 'Nigel'
Dec 14,2015
1 people found
this helpful
Disgusting service, lousy unprofessional bad manners, Do not respond to email if phones in reasonable timeframe and if you call a redponse after 4 days and several attempts reasonable then you must live on another planet! There overall service is appalling, Charge for referencing, sending text ...
read full review
Comment on agent fees
‚£150 checkout ‚£25 for a burn mark (already there prior to moving in) but taking final work from the independent report!
Was this helpful? Yes
By: Spencer Fortag
Dec 24, 2015
View all comments (1)
Dear Nigel, I have reviewed all of our let properties and can not find anyone with your name or paying £400pcm. Perhaps you could contact me directly at spencer@docksidekent.com and I would be happy to investigate the matter. ...

“Dockside let my apartment out last week and all went ......”

Share on :
Nov 28,2015
Minithumbup
By: 'Rachel Weiss'
Nov 28,2015
3 people found
this helpful
Dockside let my apartment out last week and all went well. They handled the move in for me and all the paperwork was done on time and ok. The tenants seem really nice and the rent they got me is more then another agent told ...
read full review
Comment on agent fees
Happy to pay the fees.
Was this helpful? Yes

“Dockside are the most disorganised letting agents I have ever ......”

Share on :
Nov 16,2015
Minithumbdown
By: 'MG'
Nov 16,2015
1 people found
this helpful
Dockside are the most disorganised letting agents I have ever dealt with. We organise property inspections, they do not book them in so we waste our time waiting in for someone to do the periodic inspection for them to never turn up. We let them ...
read full review
Was this helpful? Yes
By: Spencer Fortag
Nov 20, 2015
View all comments (1)
Dear MG, I am really sorry to hear that you have had some issues. We are reliant, sometimes, on third party suppliers but do try our best to ensure they turn up on time for both property inspections and for maintenance works. I know that we have faced some issues but I also understand that my team are trying their very best to resolve them for you. Please contact me personally at spencer@docksidekent.com if you have any further issues. Thank you for bringing this to my attention. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:26 PM 11/03/2016 by allAgents

Awards won by Dockside Property Services, Medway ME1 1JA


As Seen On

Get in touch with

Dockside Property Services

Branch - Rochester, Medway, ME1