The following is a list of weak points for the above letting agents:
Complex contracts with many add on fees and difficult termination clauses. No proper copy of the contract given to us.
Different departments which don\'t communicate well with each other - so you can be passed from one to the other.
Poor response or zero response to our requests.
We have had to arrange our own workmen for all eventualities as their workmen are ridiculously expensive and unreliable.
Poor organisation of re-letting leading to long delays in re-letting. Jobs that are needed to be done (e.g. re-painting etc) have been poorly organised and not supervised properly.
Do not use these agents - we will attempt to terminate our agreement with them at the first opportunity.
What agent could do to change your mind?
1. Have a single fee of 10% with no hidden add-on costs
2. Have a single person who you can be confident will deal with all your issues with regard to a property
3. Employ enough experienced staff so that the staff do have time to deal with your issues as they arise
4. Issue proper readable contracts