Nicholas Humphreys
Nottingham, NG7
3/5, 30 reviews
60% recommended
59% sales valuation accuracy
100% sales fee satisfaction

“Shockingly poor...”

Share on :
Aug 23,2018
Minithumbdown
By: 'Sam'
Aug 23,2018
4 people found
this helpful
We had our property managed by the estate agent this year. To begin the year, we moved into a filthy house, with extensive damp, one particular area due to a leaking shower. The wardrobes in two rooms were collapsing, I need not go on. Despite this, the original inventory from the initial inspection listed no issues, which we of course amended.

Throughout the tenancy, issues were not dealt with on a number of occasions. The door lock was well below unipol standards (NH claim to follow the unipol code), they refused to get us the code for the burglar alarm (again a unipol requirement) amongst other things.

We had our property manager change to Dominic half way through the year, and the service remained shocking. Throughout our communications with Dominic, he was also rude, as well as distinctly unhelpful.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Nicholas Humphreys
6 Lenton Boulevard
Nottingham
Nottinghamshire
NG7 2ES
0115 870 9619

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 59% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 15 11 0 0 1 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Dreadful experience at the moment with this a......”

Share on :
Sep 24,2019
Minithumbdown
By: 'Harrison Walker'
Sep 24,2019
0 people found
this helpful
Dreadful experience at the moment with this agent Moved in to house just before starting masters, the only one renting a room in a 4 bed house, work had not been completed to a standard of my other houses. Anyway spent 2 nights in the house as ...
read full review
Was this helpful? Yes
By: Nicholas Humphreys Nottingham
Sep 30, 2019
View all comments (1)
Dear Harrison, Nicholas Humphreys take all feedback extremely seriously. Having reviewed the system in line with your comments above, I have not been able to locate which property you are referring to. I would be grateful if you could email me so I can look in to it further for you: madeleineg@nicholashumphreys.com In relation to being released from a legally binding document, a replacement tenant would need to be found. Once a new contract is signed this will release you from the tenanc ...

“amazing!...”

Share on :
Apr 02,2019
Minithumbup
By: 'anon'
Apr 02,2019
0 people found
this helpful
Kirsty showed us around a lovely flat to rent. She was so helpful and has made the whole process really easy and welcoming :)...
read full review
Was this helpful? Yes

“Stressful...”

Share on :
Sep 20,2018
Minithumbdown
By: 'Stressed tenant'
Sep 20,2018
3 people found
this helpful
Needed to deep clean before anything. Response to emails and calls take days, I call the office many times and no response until I call for a 6th/7th time. Contract took too long to come through,had to keep reminding the office to send ...
read full review
Was this helpful? Yes

“incompetent for a company...”

Share on :
Sep 17,2018
Minithumbdown
By: 'Angery Tenant'
Sep 17,2018
3 people found
this helpful
Overall, there were slight issues with our short stay with nicholas humphreys. currently my emails are being ignored by a certain employee in regards to our deposits. To date, we have being waiting a month and we still havent heard back from them. im sure ...
read full review
Was this helpful? Yes

“Terrible!...”

Share on :
Sep 10,2018
Minithumbdown
By: 'Tenant'
Sep 10,2018
8 people found
this helpful
We moved into a house with mouldy walls, holes in floors, rusty and dangerous appliances and had to clean it ourselves before we would move in. We are now fighting for our deposit back but my emails are being completely ignored! We have not been ...
read full review
Was this helpful? Yes

“Shockingly poor...”

Share on :
Aug 23,2018
Minithumbdown
By: 'Sam'
Aug 23,2018
4 people found
this helpful
We had our property managed by the estate agent this year. To begin the year, we moved into a filthy house, with extensive damp, one particular area due to a leaking shower. The wardrobes in two rooms were collapsing, I need not go on. Despite ...
read full review
Was this helpful? Yes

“Worst rental experience in my life...”

Share on :
Aug 17,2018
Minithumbup
By: 'shara'
Aug 17,2018
8 people found
this helpful
Unsure as to whether its company wide or just the Nottingham office, but I've never encountered such useless and incompetent staff in my life. Liars, cheats and are out to completely fuck over students in the area. Perhaps their sales side is better, but as ...
read full review
Was this helpful? Yes
By: Jodie
Sep 27, 2018
View all comments (3)
Ideally yes, we appreciate constructive criticism that enables us to assess what may have gone wrong and how we can improve our tenants experience. As previously requested, if you can forward me on your concerns in a bit more detail it will be alot easier for me to address your concerns Thanks Jodie ...

“Very helpful...”

Share on :
Jun 07,2018
Minithumbup
By: 'Sian Williams'
Jun 07,2018
0 people found
this helpful
I had some problems with how I'd manage rent at a property I'm due to move in to this June, because of this I thought I would have to leave the tenancy. After speaking to Kirsty, she got in touch with our landlord and made ...
read full review
Was this helpful? Yes

“Excellent...”

Share on :
May 04,2018
Minithumbup
By: 'Pat'
May 04,2018
0 people found
this helpful
I had 2 student properties in Lenton that were managed by Dominic and his team, they were incredibly professional helpful and friendly. They managed to selll both of them at my request for an good price and in record time. I'm really pleased with him, so ...
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes

“Kirsty has been a professional point of contact for our ......”

Share on :
Feb 08,2018
Minithumbup
By: 'Claire Green'
Feb 08,2018
0 people found
this helpful
Kirsty has been a professional point of contact for our daughters student letting accommodation. She has explained anything that we have queried promptly and in detail and always answered any questions. She is a reassuring and is great at liaising between the landlord, nothing is ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“We organised house viewings with Nicholas Humphreys just before we ......”

Share on :
Jan 29,2018
Minithumbup
By: 'T, RI & Jade'
Jan 29,2018
0 people found
this helpful
We organised house viewings with Nicholas Humphreys just before we broke up for Christmas. When arriving at the houses, Kirsty was very approachable and friendly, allowing us to ask any questions that we had, she also encouraged us to talk to the current tenants to ...
read full review
Was this helpful? Yes

“Really helpful and knowledgeable about the properties viewed, easy to ......”

Share on :
Dec 08,2017
Minithumbup
By: 'Jordan Denyer'
Dec 08,2017
0 people found
this helpful
Really helpful and knowledgeable about the properties viewed, easy to contact, showed us around the best properties we has seen so far....
read full review
Was this helpful? Yes

“Despite a poor start to the tenancy, the arrival of ......”

Share on :
Dec 01,2017
Minithumbup
By: 'languagestudent'
Dec 01,2017
0 people found
this helpful
Despite a poor start to the tenancy, the arrival of Kirsty at the branch has been a blessing. She has endeavoured to resolve issues in a fair, efficient, and organised way. Kirsty understands the needs of both tenants and property owners. She also maintains regular ...
read full review
Comment on agent fees
Deposit fees were in line with other agents.
Was this helpful? Yes

“Probably the most useless estate agency in Nottingham. Will only ......”

Share on :
Nov 29,2017
Minithumbdown
By: 'Unhappy customer'
Nov 29,2017
4 people found
this helpful
Probably the most useless estate agency in Nottingham. Will only contact you when it is something they need. Will charge you for damage that was already there. Will not respond to anything urgent such as heating, water or cooking issues....
read full review
Was this helpful? Yes

“Kirsty has helped me a lot from my move to ......”

Share on :
Nov 24,2017
Minithumbup
By: 'Great'
Nov 24,2017
0 people found
this helpful
Kirsty has helped me a lot from my move to Scotland to Nottingham. She has always resolved any issues I have had with realistic expectations....
read full review
Was this helpful? Yes

“I had some problems with my flat rent and Kirsty ......”

Share on :
Nov 21,2017
Minithumbup
By: 'Diane'
Nov 21,2017
0 people found
this helpful
I had some problems with my flat rent and Kirsty was really helpful and patiente. She always answered me quickly and helped me the best she can....
read full review
Was this helpful? Yes

“Really recommend NH for student lettings. Very helpful and supportive! ......”

Share on :
Nov 17,2017
Minithumbup
By: 'Louise'
Nov 17,2017
0 people found
this helpful
Really recommend NH for student lettings. Very helpful and supportive! Made our house hunting quick and easy! Great Customer service!...
read full review
Was this helpful? Yes

“Dominic has been tremendous In achieving a sale on my ......”

Share on :
Nov 03,2017
Minithumbup
By: 'Pat'
Nov 03,2017
0 people found
this helpful
Dominic has been tremendous In achieving a sale on my student let. He and his team have been communicating well with me and keeping me updated at every step. This is unique as other estate agents leave you wondering what's happening. I have another property ...
read full review
Comment on agent fees
Adequate
Was this helpful? Yes

“The house started with a lot of issues that were ......”

Share on :
Oct 19,2017
Minithumbup
By: 'E'
Oct 19,2017
1 people found
this helpful
The house started with a lot of issues that were not being seen to or resolved, and were often forgotten about. With Kirsty as our new property manager, she got everything fixed and was very communicative and helpful throughout every process....
read full review
Was this helpful? Yes

“When we first moved into our Nicholas Humphreys property we ......”

Share on :
Oct 19,2017
Minithumbup
By: 'Amy'
Oct 19,2017
2 people found
this helpful
When we first moved into our Nicholas Humphreys property we had a property manager that was unresponsive, unreliable and seemed to not care about any concerns we had. This experience made our moving period very stressful and we were not able to settle properly into ...
read full review
Was this helpful? Yes

“I wasn't impressed with Nicholas Humphreys from the start, constant ......”

Share on :
Oct 03,2017
Minithumbdown
By: 'Emma'
Oct 03,2017
2 people found
this helpful
I wasn't impressed with Nicholas Humphreys from the start, constant issues right from the start, however since Kirsty Inglis has become the property manager for our daughter's (and her student friends) university accommodation, I am much happier. She responds promptly to messages and phone calls ...
read full review
Was this helpful? Yes

“Appalling. Do not sue this agent! My son moved in ......”

Share on :
Sep 04,2017
Minithumbdown
By: 'Simon'
Sep 04,2017
5 people found
this helpful
Appalling. Do not sue this agent! My son moved in and signed the agreement before being told O there is a problem, the flat above had a leak. They found the flat filthy and damp having been told that it would be cleaned. Is this ...
read full review
Comment on agent fees
Terrible!
Was this helpful? Yes

“Nicholas Humphreys have, on so many levels, failed to provide ......”

Share on :
Jul 20,2017
Minithumbdown
By: 'B'
Jul 20,2017
10 people found
this helpful
Nicholas Humphreys have, on so many levels, failed to provide an adequate service for me and my housemates renting a student property this year. They appear, at first, to be a professional estate agent who are geared to make the process easy for students. However, ...
read full review
Was this helpful? Yes

“Never had such problems with an estate agent, the staff ......”

Share on :
Jul 07,2017
Minithumbdown
By: 'A.L.'
Jul 07,2017
5 people found
this helpful
Never had such problems with an estate agent, the staff are unhelpful and appear lazy, they never help with issues or resolve them in a good amount of time... been waiting six weeks to have a hedge trimmed. It's ridiculous. Never give any information, no ...
read full review
Comment on agent fees
Don't know what I'm paying them for; they're useless.
Was this helpful? Yes

“Utterly incompetent bunch of people. Lost multiple personal documents of ......”

Share on :
Jun 28,2017
Minithumbup
By: 'House User'
Jun 28,2017
11 people found
this helpful
Utterly incompetent bunch of people. Lost multiple personal documents of me and my housemates and our parents. Never using them again. Wouldn't touch them with a bargepole....
read full review
Was this helpful? Yes

“WASTE OF TIME! Terrible customer service. They re-arranged the viewing ......”

Share on :
Jun 12,2017
Minithumbdown
By: 'Megan'
Jun 12,2017
8 people found
this helpful
WASTE OF TIME! Terrible customer service. They re-arranged the viewing that they could no longer do (I only knew that because I called them up on the morning of viewing!). No one showed up this evening on my re-arranged viewing and they never gave me ...
read full review
Comment on agent fees
I wish I got that far!
Was this helpful? Yes

“The Nottingham branch of Nicholas Humphreys is an awful agent ......”

Share on :
Apr 27,2017
Minithumbdown
By: 'ca123'
Apr 27,2017
7 people found
this helpful
The Nottingham branch of Nicholas Humphreys is an awful agent to deal with. They are unprofessional, unhelpful, and at times very evasive. My son and his group of students looked for a student accommodation for next year with them, and were shown a house they ...
read full review
Was this helpful? Yes

“Dan was really helpful with getting the process done quickly, ......”

Share on :
Sep 19,2016
Minithumbup
By: 'Robin'
Sep 19,2016
0 people found
this helpful
Dan was really helpful with getting the process done quickly, especially as we'd left it pretty late as a house and were starting to worry! They had good knowledge about the property when showing us round and were helpful in ensuring everything was in place ...
read full review
Comment on agent fees
Very reasonable fees.
Was this helpful? Yes

“I'd very much recommend this estate agents for any students ......”

Share on :
Sep 16,2016
Minithumbup
By: 'Benji'
Sep 16,2016
0 people found
this helpful
I'd very much recommend this estate agents for any students looking for houses. Dan is extremely helpful in both looking for student accommodation and sorting everything in the house out ready for you to move in....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very good estate agents. Easy to work with and made ......”

Share on :
Sep 16,2016
Minithumbup
By: 'WPJH'
Sep 16,2016
0 people found
this helpful
Very good estate agents. Easy to work with and made sorting out a house to rent very easy. Once I'd moved in they were easily contactable and responded quickly to all of our questions and problems....
read full review
Comment on agent fees
Good
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Nicholas Humphreys, Nottingham NG7 2ES


As Seen On

Find the Best Agent to
Sell or Rent Your Home