Stoke on Trent, ST4
4.9/5, 62 reviews
97% recommended
97% lettings valuation accuracy
96% lettings fee satisfaction
Lettings & Property Management in Stoke-On-Trent | Wards Property Management - Wards Property Management

“Friendly and helpful...”

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Aug 23,2018
Minithumbup
By: 'Harry'
Aug 23,2018
0 people found
this helpful
The staff were understanding, friendly and helpful in everyway going out of their way to help us I am very pleased with the service and would defiantly use them again
Comment on agent fees
Good
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Opening Hours
Address

Wards Property
129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 97% 96% £345 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
36 1 12 1 0 0 0 0 12 0
Areas covered
  • ST4
  • Stoke on Trent
  • ST9
  • Burslem
  • ST1
  • Tunstall
  • ST2
  • Hanley
  • ST3
  • Fenton
  • ST5
  • Longton
  • ST6
  • Normacot
  • ST7
  • Penhkull
  • ST8
  • Hartshill
  • Newcastle under lyme
  • Trentham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties
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“Professional and respectful...”

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Oct 17,2019
Minithumbup
Justin
Mellodi
By: 'Rob Watson'
Oct 17,2019
0 people found
this helpful
Wards have been managing my properties for the last 5 years, and I've always been delighted with the support and service they provide me. They do a good job looking after my tenants - they are professional, respectful and that their responsibility seriously. I actively recommend ...
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“Very helpful staff and extremely quick to rea......”

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Jun 24,2019
Minithumbup
By: 'sergio'
Jun 24,2019
0 people found
this helpful
Very helpful staff and extremely quick to react to a maintenance problem. Very happy to leave a 5 star review for this company. Thank you for your help...
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“Waste of money, totally unprofessional and rude...”

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Jun 10,2019
Minithumbdown
By: 'Damian'
Jun 10,2019
0 people found
this helpful
Currently renting a property with lots of problems that was promised to be sorted before I moved in, lived here a month now and no progress with repairs leaving me with no oven, hob etc. Rang requently to ask for updates, always get told to ...
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“Friendly and helpful...”

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Aug 23,2018
Minithumbup
By: 'Harry'
Aug 23,2018
0 people found
this helpful
The staff were understanding, friendly and helpful in everyway going out of their way to help us I am very pleased with the service and would defiantly use them again...
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Comment on agent fees
Good
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“They Get the job done...”

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Aug 21,2018
Minithumbup
By: 'Stoke-City-FC'
Aug 21,2018
0 people found
this helpful
The Girls look after my property portfolio and keep me well informed, Never seem to need to chase up and nag like my other agent in another location...
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Comment on agent fees
Fees are very fair
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“Good Landlord...”

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Aug 21,2018
Minithumbup
Mellodi
Caroline
By: 'John'
Aug 21,2018
0 people found
this helpful
Working with Caroline is a great experience from day 1 when I viewed the property. This was the first time that renting and moving was an easy and all I had to think was to bring my luggage and settle in and just feel home.......
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Comment on agent fees
Did not charge me any
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“A professional and efficient service from Wards Property. Justin Ward ......”

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Aug 19,2018
Minithumbup
Justin
By: 'Narinder Sharma'
Aug 19,2018
0 people found
this helpful
A professional and efficient service from Wards Property. Justin Ward is a fantastic agent, easy to talk to if there are any issues. Rent is received on time; problems are sorted out quickly. There is also a great team working under Justin, they respond to ...
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Good
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“Great letting agent...”

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Aug 19,2018
Minithumbup
Justin
Mellodi
By: 'ImmoFox Ltd.'
Aug 19,2018
0 people found
this helpful
I am new to letting property in the Stoke area, but Justin and his team have exceeded expectations. They are courteous, responsive and have gone out of their way to help me as I learn my way around. I have found them to be very ...
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Comment on agent fees
Fees are very reasonable.
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“excellent to work with...”

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Jun 20,2018
Minithumbup
Justin
Mellodi
By: 'Rob Powell'
Jun 20,2018
0 people found
this helpful
I was doing the facebook advertising for justin at wards property management, they were great to work with, i would recommend them....
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“Great service...”

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Jun 19,2018
Minithumbup
Kevin
Justin
By: 'Landlord.from.northampton.'
Jun 19,2018
0 people found
this helpful
A well deserved five stars for the guys and his team. They made it easy for us to rent out our previous home without worrying about living a distance away from it. No problem was too small for them to resolve on our behalf. Kevin ...
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Comment on agent fees
Very fair
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“Excellent service...”

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Jun 03,2018
Minithumbup
Justin
Mellodi
By: 'Trevor'
Jun 03,2018
0 people found
this helpful
Since commencing using Wards Property Management for my rental property, I have received excellent service. Their communication is good and prompt, rental statements are complete and sent on time, and any issues with the property are raised and dealt with quickly and effectively. Would definitely ...
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Comment on agent fees
Fees represent good value for money
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“Brilliant agents...”

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Apr 30,2018
Minithumbup
Justin
Stacey
By: 'ASykes'
Apr 30,2018
0 people found
this helpful
Brilliant team that work to the highest standards at all times. Professional, well orgnaised and efficient every time. Excellent customer service and communication across the whole team....
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“Wouldn't go anywhere else...”

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Apr 27,2018
Minithumbdown
Justin
By: 'R Kingston'
Apr 27,2018
0 people found
this helpful
I've been working with Justin and Wards for over 4 years now and couldn't recommend him or the Wards team enough. Always on there to offer good sound advise and i look forward to working with you more in the future....
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Comment on agent fees
Fees are competitive
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“Local Knowledge...”

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Apr 27,2018
Minithumbup
Justin
By: 'Charles'
Apr 27,2018
0 people found
this helpful
I met Justin when he undertook a matter of (un)common professional courtesy to drop keys round at a property I bought in auction 8 years ago; it resulted in me going to Justin with the rental on the property and we have worked together on ...
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Comment on agent fees
Competetive
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“Great Agency...”

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Apr 27,2018
Minithumbup
By: 'Mr Hassan'
Apr 27,2018
0 people found
this helpful
Justin has looked after my houses since 2006 and they are always happy to help. i have had no issues with them since that date and would say don't hesitate to get in touch with them...
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Comment on agent fees
fees are very reasonable
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“Excellent service...”

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Apr 26,2018
Minithumbup
Justin
Mellodi
By: 'Mauro Pisano'
Apr 26,2018
0 people found
this helpful
I've dealt with Ward's for nearly ten years now, and can only highly praise a congratulate them on the excellent and professional service they provide to landlords and tenants alike....
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Comment on agent fees
Very good
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“Wards Staff...”

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Apr 26,2018
Minithumbup
Justin
Stacey
By: 'OC&D Relocation UK Ltd'
Apr 26,2018
0 people found
this helpful
All Sales and Management staff very friendly and great to work with. We have sometimes let them down but they have always supported our business, Thanks Team...
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Comment on agent fees
OK
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“Great service...”

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Apr 26,2018
Minithumbup
Justin
Stacey
By: 'Londoner'
Apr 26,2018
0 people found
this helpful
Justin and Stacey are insightful, helpful & provide high levels of customer service always. They aim to make everyone happy - the tenant, buyer, landlord, seller & even the handyman. Great service!...
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Comment on agent fees
Fees are good price
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“Great Service from Wards...”

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Apr 26,2018
Minithumbup
Justin
By: 'Vishal'
Apr 26,2018
0 people found
this helpful
I've been dealing with Wards for over 3 years now and they are a great to deal with. The team have evolved over the years and now there are processes in place which has really helped smoothen things out. Justinhas always been very helpful and goes ...
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Comment on agent fees
Wards fee's are in align with most of the other agents in the area.
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“Wards Review...”

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Apr 25,2018
Minithumbup
Justin
Stacey
By: 'K6B'
Apr 25,2018
0 people found
this helpful
Have been dealing with Wards for just over 4 years and have always found them to be a pleasure to deal with. They resolve defects sent to them in appropriate timescales, and communicate with us if there are any issues. Friendly and helpful staff also....
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“Efficiency...”

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Apr 25,2018
Minithumbup
Stacey
By: 'Heriktheviking'
Apr 25,2018
0 people found
this helpful
I have dealt with Stacey on several occasions and have found her to be efficient and resolves issues with minimum fuss. I would definitely recommend Stacey and this agent to anyone....
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Comment on agent fees
Good
Was this helpful? Yes

“Great!!...”

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Apr 25,2018
Minithumbup
Justin
By: 'Liesl'
Apr 25,2018
0 people found
this helpful
I met Justin in 2014 and he provided me with great advice on the rental market and buying in Stoke. His advice was very good and he has managed my property ever since. He is quick to resolve issues and has significant knowledge of the Staffordshire ...
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Comment on agent fees
Fees are competitive in the market.
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“Really helpful and freindly...”

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Apr 24,2018
Minithumbup
Justin
Stacey
By: 'Timmy'
Apr 24,2018
0 people found
this helpful
Used Wards property as it was referred by a freind and from the second I walked in all the staff were really polite and helpful. They answered all my questions without hesitation and made me feel completely at ease....
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Comment on agent fees
The agents fee is the lowest around so really couldn’t complain
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“All round helpful and extremely professional...”

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Apr 24,2018
Minithumbup
Justin
By: 'Stephanie craig-stephens'
Apr 24,2018
0 people found
this helpful
I have dealt with Justin on numerous occassions. I find him curteous and professional at all times. Work is organised and carried out without delay and to a very high standard. I would highly recommend his services. Stephanie craig-stephens...
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Good
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“Top quality service...”

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Apr 24,2018
Minithumbup
Justin
Stacey
By: 'Callum eckersley'
Apr 24,2018
0 people found
this helpful
Always get things dealt with straight away extremely helpful amazing customer service very customer orientated great attention to detail superb....
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Comment on agent fees
Goid
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Staff picture Justin
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Staff picture Mellodi
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Staff picture Kevin
(6)
Staff picture Sian
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Staff picture Caroline
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Staff picture Kim
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Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Last updated on 03/06/2019, 4:21 PM by Justin Ward

Security Deposit

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 4:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 4:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 4:23 PM by Justin Ward

Unpaid Rent

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 03/06/2019, 4:25 PM by Justin Ward

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Last updated on 03/06/2019, 4:26 PM by Justin Ward

Variation Of Contract((Tenant’s Request)

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 11:01 AM by Justin Ward

Change of Sharer

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 03/06/2019, 4:27 PM by Justin Ward

Early Termination

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Last updated on 03/06/2019, 4:28 PM by Justin Ward

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents

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Wards Property

Branch - Stoke on Trent, ST4