“Estate agents or con artists?...”

Aug 23,2018
Minithumbdown
By: 'Matthew'
Aug 23,2018
1 people found
this helpful
When we viewed the property, one of the agents mentioned that the flat wouldn't be available to move in for another week because they would be doing maintenance work.
The apartment was in bad condition (hole in the wall, electrical cables coming out of a different wall, loose light switches) however we agreed to move in once the maintenance work was complete.
These agents tried to pressure us to pay the deposit without any agreement that the planned maintenance would be undertaken. They then claimed that we had accepted the flat as is (despite being told differently at the viewing) and told us that they had had some other prospective tenants and chosen us. The suggestion was that if we didn't pay without any formal agreement about the maintenance being completed, they would make a different agreement with somebody else. We did not accept this behaviour and they cancelled our agreement and chose different tenants.
I found these agents unprofessional and at times not very polite on the phone. My impression was that they try hard to take advantage of people by forcing them to pay a deposit on an apartment and then leaving them to move in when the place is not in a fit state.
Seemingly, they find any way to extract money from clients and I fear for anyone using such a service.
Was this helpful? Yes
By: Matthew
Sep 05, 2018
From our perspective, there was a failure on the part of Zone Lettings to liase effectively between ourselves and the landlord. Specifically, we requested to be able to negotiate with the landlord regarding the maintenance work and despite what you have written above, we were not informed that the landlord was unhappy with the request for the property to be repainted. Instead we received the email that I have attached which said it was the landlord that did not want to proceed (and not ourselves). Had we been informed that the landlord did not wish to repaint but was happy to complete all of the other requested maintenance work, we would have been satisfied and everything could have proceeded smoothly. The issues in communication have clearly affected the process and this makes me question what the purpose of going through Zone Letting would be, if they are not acting effectively as a third party. In this situation, the landlord and ourselves could have reached an amenable conclusion if we had spoken directly rather than through this agency, suggesting that privately renting would be more efficient for both landlords and tenants rather than the service you offer.
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By: Gary
Aug 30, 2018
Matthew, It was myself that you viewed the flat with along with a number of other potential Tenants. I informed you that there were works to be completed including the socket repairs, when your offer came in you requested that the flat be repainted which the owner did not want to do and at that point you decided not to proceed. We have a rental reservation form which tenants complete once they pay a Deposit where then can put down works agreed to be done prior to move in, this is signed by tenants and a member of staff so that all parties are clear. We would not force anybody to take a property they were not happy with. Also for your information the electrical works were carried out.

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Zone Letting

33 Lynedoch Street Glasgow
City of Glasgow
G3 6AA

0141 333 0990

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