Zone Letting
Glasgow Charring Cross , Glasgow, G3
3.9/5, 56 reviews
71% recommended
100% sales valuation accuracy
100% sales fee satisfaction
63% lettings valuation accuracy
70% lettings fee satisfaction
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“Estate agents or con artists?...”

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Aug 23,2018
Minithumbdown
By: 'Matthew'
Aug 23,2018
1 people found
this helpful
When we viewed the property, one of the agents mentioned that the flat wouldn't be available to move in for another week because they would be doing maintenance work.
The apartment was in bad condition (hole in the wall, electrical cables coming out of a different wall, loose light switches) however we agreed to move in once the maintenance work was complete.
These agents tried to pressure us to pay the deposit without any agreement that the planned maintenance would be undertaken. They then claimed that we had accepted the flat as is (despite being told differently at the viewing) and told us that they had had some other prospective tenants and chosen us. The suggestion was that if we didn't pay without any formal agreement about the maintenance being completed, they would make a different agreement with somebody else. We did not accept this behaviour and they cancelled our agreement and chose different tenants.
I found these agents unprofessional and at times not very polite on the phone. My impression was that they try hard to take advantage of people by forcing them to pay a deposit on an apartment and then leaving them to move in when the place is not in a fit state.
Seemingly, they find any way to extract money from clients and I fear for anyone using such a service.
Was this helpful? Yes
By: Matthew
Sep 05, 2018
From our perspective, there was a failure on the part of Zone Lettings to liase effectively between ourselves and the landlord. Specifically, we requested to be able to negotiate with the landlord regarding the maintenance work and despite what you have written above, we were not informed that the landlord was unhappy with the request for the property to be repainted. Instead we received the email that I have attached which said it was the landlord that did not want to proceed (and not ourselves). Had we been informed that the landlord did not wish to repaint but was happy to complete all of the other requested maintenance work, we would have been satisfied and everything could have proceeded smoothly. The issues in communication have clearly affected the process and this makes me question what the purpose of going through Zone Letting would be, if they are not acting effectively as a third party. In this situation, the landlord and ourselves could have reached an amenable conclusion if we had spoken directly rather than through this agency, suggesting that privately renting would be more efficient for both landlords and tenants rather than the service you offer.
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By: Gary
Aug 30, 2018
Matthew, It was myself that you viewed the flat with along with a number of other potential Tenants. I informed you that there were works to be completed including the socket repairs, when your offer came in you requested that the flat be repainted which the owner did not want to do and at that point you decided not to proceed. We have a rental reservation form which tenants complete once they pay a Deposit where then can put down works agreed to be done prior to move in, this is signed by tenants and a member of staff so that all parties are clear. We would not force anybody to take a property they were not happy with. Also for your information the electrical works were carried out.

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Opening Hours
Address

Zone Letting
Trinity House, 33, Lynedoch Street
Glasgow
City of Glasgow
G3 6AA
0141 333 0990

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £118,000 £118,000
Lettings 63% 70% £350 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 34 12 0 1 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“We rented with zone letting for 6 years. We ......”

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Oct 10,2019
Minithumbup
By: 'Jennifer Macgillivray'
Oct 10,2019
0 people found
this helpful
We rented with zone letting for 6 years. We found them to be professional, helpful and always prompt in replying to emails. Any issues were resolved quickly. I would highly recommend them...
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“Excellent Service – Highly Recommend!...”

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Sep 24,2019
Minithumbup
By: 'Manuela'
Sep 24,2019
0 people found
this helpful
I was with Zone Letting for more than three years and I highly recommend this agency. I was mostly in touch with Sasha, who has always been quick to respond and Caroline who managed all maintenance issues. I have never felt disappointed throughout my tenancy, ...
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“An absolute pleasure!...”

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Jun 06,2019
Minithumbup
By: 'Anna'
Jun 06,2019
0 people found
this helpful
I used Zone Lettings for just under 2 years whilst staying in Glasgow and the team were an absolute pleasure throughout! All the team were happy to help in any situation and immediate issues were always dealt with quickly and efficiently. I had most contact with ...
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“Best agency in Glasgow...”

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Jun 03,2019
Minithumbup
By: 'Katerina'
Jun 03,2019
0 people found
this helpful
Zone Letting has been a wonderful agency for the past 3,5 years that I rented with them. It was even one of the reason I was reluctant to change flats. Their service is impeccable, they are always ready to help your every need and they really ...
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“outstanding...”

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May 22,2019
Minithumbup
By: 'Sean L'
May 22,2019
0 people found
this helpful
I can not speak highly enough of Zone Letting, we are in Belfast so needed a reliable agent to mange our property, zone letting managed it superbly kept the apartment in first class shape and always had it rented. Highly recommend....
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Comment on agent fees
fair
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“Zone Letting, Glasgow....”

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Apr 12,2019
Minithumbup
By: 'John McGrath'
Apr 12,2019
0 people found
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I lived in a Zone letting property for over 3 years with my wife and 2 kids. The service we received was second to none. Everything that needed done was done very sharp. Gary and his team were very easy to deal with and they always had ...
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“Great experience...”

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Apr 03,2019
Minithumbup
By: 'Gabriele'
Apr 03,2019
0 people found
this helpful
I have been very lucky to be able to interface with the staff of this agency, especially Sasha and Caroline who have always been extremely professional, friendly and kind.They have always replied to my requests very quickly, thus being of great help....
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“Zone Letting - excellent service...”

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Mar 22,2019
Minithumbup
By: 'Margie Taylor'
Mar 22,2019
0 people found
this helpful
The whole Zone letting team are to be highly credited on the job they do. My 18 month rental through Zone was excellent. Yes, they act on behalf of the Landlord and are bound by certain restrictions and decisions. Zone listen to their tenants and are ...
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Comment on agent fees
Good
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“Highly recommend this agency....”

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Oct 07,2018
Minithumbup
By: 'Caz Currie'
Oct 07,2018
0 people found
this helpful
I was a tenant of Zone Letting for last 8 years. Brilliant letting agent, with fantastic staff- every single member of the team is friendly, understanding and always extremely helpful. Maintenance issues are dealt with immediately. Zone would always be my first choice for a decent, ...
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Comment on agent fees
Good
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“9 years of great service....”

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Oct 02,2018
Minithumbup
By: 'D, K & K'
Oct 02,2018
0 people found
this helpful
My flatmates and I were with Zone Letting for 9 years from 2009/2018. This was made possible in no small part by the team at Zone always being professional and reasonable, making our tenancy renewals easy and stress free. Specifically Gary, Scott, Sasha and Caroline who were ...
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Comment on agent fees
N/A
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“Estate agents or con artists?...”

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Aug 23,2018
Minithumbdown
By: 'Matthew'
Aug 23,2018
1 people found
this helpful
When we viewed the property, one of the agents mentioned that the flat wouldn't be available to move in for another week because they would be doing maintenance work. The apartment was in bad condition (hole in the wall, electrical cables coming out of a ...
read full review
Was this helpful? Yes
By: Matthew
Sep 05, 2018
View all comments (2)
From our perspective, there was a failure on the part of Zone Lettings to liase effectively between ourselves and the landlord. Specifically, we requested to be able to negotiate with the landlord regarding the maintenance work and despite what you have written above, we were not informed that the landlord was unhappy with the request for the property to be repainted. Instead we received the email that I have attached which said it was the landlord that did not want to proceed (and not ourselves ...

“Professional, efficient, and kind staff plus nice house for living...”

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Jul 27,2018
Minithumbup
By: 'LachesisYW'
Jul 27,2018
0 people found
this helpful
It is really a eight-month happy stay in the house let by Zone Letting. The staff there, Gary, Sasha, Caroline, and many more are just so professional and efficient that you will feel the whole process from get in contact with them to move in ...
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“Feedback for Zone letting Glasgow...”

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Jul 26,2018
Minithumbup
By: 'Vikash'
Jul 26,2018
0 people found
this helpful
I will take this opportunity to thanks team of Zone letting, they were very professional and help me at all the stage starting from viewing to handing over the property after my tenancy period get over. Thanks to Sasha , Gery and a big thanks to ...
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Comment on agent fees
good
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“Good experience overall...”

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Jun 30,2018
Minithumbup
By: 'Scottish'
Jun 30,2018
0 people found
this helpful
We rented a flat for a long period of time and had a good experience overall. All agents were replying promptly to our e-mails whenever we had a problem, and managed to sort fixing rapidly all times. The only thing we didn't appreciate as much ...
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“Nice and friendly...”

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Jun 26,2018
Minithumbup
By: 'Loic'
Jun 26,2018
0 people found
this helpful
During our 4 years with Zone Letting, we always had quick answers to our emails. They are super friendly and helpful for the tenants. Highly recommended...
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“Tried to schedule a viewing for a flat. Called them ......”

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Mar 06,2018
Minithumbdown
By: 'Dragos'
Mar 06,2018
0 people found
this helpful
Tried to schedule a viewing for a flat. Called them the day before to schedule, confirmed at 9:30AM, called them again at 11:30AM to ask for exact address and I was there at 12:00. Nobody showed up, I call them back at 12:10 and someone from the ...
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“Great services with wide ranges of properties. the response for ......”

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Oct 09,2017
Minithumbup
By: 'Abdulmalik Alomar'
Oct 09,2017
0 people found
this helpful
Great services with wide ranges of properties. the response for any inquiry is fast and sufficient. In general, friendly and considerate staff. If you went to the Glasgow office ask for Gary Towey or Sasha Bain....
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“Very bad throughout tenancy, taking ages to reply to any ......”

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Aug 31,2017
Minithumbdown
By: 'Glasgow tenant'
Aug 31,2017
0 people found
this helpful
Very bad throughout tenancy, taking ages to reply to any email and not much help when an issue arises. On moving out the property they have taken off nearly half of our deposit on cleaning and painting, saying the flat was disgusting and left in ...
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“* My advice to all the tenants is, keep all your ......”

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Aug 22,2017
Minithumbdown
By: 'Steven'
Aug 22,2017
0 people found
this helpful
* My advice to all the tenants is, keep all your paperwork in a safe place and make sure to watch the DVD disk they give you before moving in, they claim that the DVD contain images of the property at the time you move in, ...
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Comment on agent fees
Very BAD
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“This was my letting agent for the past year, and ......”

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May 18,2017
Minithumbdown
By: 'Disappointed Tenant'
May 18,2017
1 people found
this helpful
This was my letting agent for the past year, and they were absolutely awful to deal with. I was threatened with police for an alarm that was faulty, and apparently went off at 3am on a Tuesday morning when my partner and I were asleep, ...
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Comment on agent fees
I was charged well over a £1,000 a month for a lovely property but the service that I received I wouldn't have paid £50 for this property again if I had the chance.
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“I let a flat in Paisley for 12 months. I have ......”

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Nov 16,2016
Minithumbup
By: 'Andre'
Nov 16,2016
0 people found
this helpful
I let a flat in Paisley for 12 months. I have nothing to complain about. Zone letting costumers services was very helpful and kind in my demands. I came from Brazil to do my doctoral research and they were very comprehensive about my situation....
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“I appreciated the personal touch at Zone Letting. Throughout the 18 ......”

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Nov 03,2016
Minithumbup
By: 'Alberta'
Nov 03,2016
0 people found
this helpful
I appreciated the personal touch at Zone Letting. Throughout the 18 months as a tenant, they listened to any issues I raised and attended to them promptly. Sasha Bain was my first point of contact and was always patient, kind and efficient....
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“The staff of this agency is very friendly, and they ......”

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Sep 30,2016
Minithumbup
By: 'Khaled'
Sep 30,2016
0 people found
this helpful
The staff of this agency is very friendly, and they get the job done! Its been a wonderful year spent in one of their managed properties in Glasgow Harbour Terraces....
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Comment on agent fees
Goog
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“I would certainly come back to Zone letting if I ......”

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Sep 14,2016
Minithumbup
By: 'Khaled'
Sep 14,2016
0 people found
this helpful
I would certainly come back to Zone letting if I needed any accommodation in the future. They were more than professionals during my stay in one of their managed properties in Glasgow. Gary handled all my issues with a high degree of efficiency and respect. ...
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Comment on agent fees
Good
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“Excellent agency, first rate. As a tenant for 9 years, I ......”

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Sep 09,2016
Minithumbup
By: 'Dave Hughes'
Sep 09,2016
0 people found
this helpful
Excellent agency, first rate. As a tenant for 9 years, I had no problems with Zone. Any issues with the property I was renting were addressed very promptly and to our satisfaction. I can certainly recommend Zone Letting to anyone looking to rent property in Glasgow, ...
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Comment on agent fees
Very reasonable
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“Watch out for this agency. They got back to me ......”

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Jun 17,2016
Minithumbdown
By: 'M'
Jun 17,2016
3 people found
this helpful
Watch out for this agency. They got back to me with a second chance offer on a flat and took my deposit only to leave me hanging a week before I'm meant to move in. The owner apparently decided to change their mind and no ...
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“I let my property through Zone for 5 years and had ......”

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Jun 02,2016
Minithumbdown
By: 'gordonwood'
Jun 02,2016
0 people found
this helpful
I let my property through Zone for 5 years and had excellent service throughout. For any issues with my flat I would receive an email stating what the issue was and the proposed fix then Zone would do all necessary work with no further input needed ...
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What agent could do to change your mind?
Competitively priced fees and I liked them being fixed rather than a percentage of the sale price.
Attached Filesnbsp;
Comment on agent fees
Competitively priced fees and I liked them being fixed rather than a percentage of the sale price.
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“I've been with Zone Letting since 2014 and it's been nothing ......”

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Jan 29,2016
Minithumbdown
By: 'goodtenant7'
Jan 29,2016
1 people found
this helpful
I've been with Zone Letting since 2014 and it's been nothing but HELL. I've been complaining of damp in the flat for over a year and the letting agent are blaming me for this. I have had independent assessment which states that the problem is rising ...
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“After dealing with Zone letting Glasgow for over a year; ......”

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Dec 21,2015
Minithumbup
By: 'Y.E'
Dec 21,2015
1 people found
this helpful
After dealing with Zone letting Glasgow for over a year; I can say that I am 100% satisfied with the services provided by the agency staff. In any case of required maintanance, the agents' response was prompt and the problems were solved by just sending an ...
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“In today's climate it's not often you hear positive feedback ......”

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Dec 14,2015
Minithumbup
By: 'David Stewart'
Dec 14,2015
0 people found
this helpful
In today's climate it's not often you hear positive feedback for a private landlord. But Zone Letting is a gem in the myriad of firms out there - some suspect, some legit. The customer service at Zone Letting was first class and the property was ...
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Comment on agent fees
Fees were convenient for the market.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:21 PM 02/07/2018 by allAgents

Awards won by Zone Letting, Glasgow G3 6AA


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