Zone Letting
Glasgow Charring Cross , Glasgow, G3
3.9/5, 77 reviews
73% recommended
100% sales valuation accuracy
100% sales fee satisfaction
73% lettings valuation accuracy
76% lettings fee satisfaction



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“Estate agents or con artists?...”

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Aug 23,2018
Minithumbdown
By: 'Matthew'
Aug 23,2018
2 people found
this helpful
When we viewed the property, one of the agents mentioned that the flat wouldn't be available to move in for another week because they would be doing maintenance work.
The apartment was in bad condition (hole in the wall, electrical cables coming out of a different wall, loose light switches) however we agreed to move in once the maintenance work was complete.
These agents tried to pressure us to pay the deposit without any agreement that the planned maintenance would be undertaken. They then claimed that we had accepted the flat as is (despite being told differently at the viewing) and told us that they had had some other prospective tenants and chosen us. The suggestion was that if we didn't pay without any formal agreement about the maintenance being completed, they would make a different agreement with somebody else. We did not accept this behaviour and they cancelled our agreement and chose different tenants.
I found these agents unprofessional and at times not very polite on the phone. My impression was that they try hard to take advantage of people by forcing them to pay a deposit on an apartment and then leaving them to move in when the place is not in a fit state.
Seemingly, they find any way to extract money from clients and I fear for anyone using such a service.
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By: Matthew
Sep 05, 2018
From our perspective, there was a failure on the part of Zone Lettings to liase effectively between ourselves and the landlord. Specifically, we requested to be able to negotiate with the landlord regarding the maintenance work and despite what you have written above, we were not informed that the landlord was unhappy with the request for the property to be repainted. Instead we received the email that I have attached which said it was the landlord that did not want to proceed (and not ourselves). Had we been informed that the landlord did not wish to repaint but was happy to complete all of the other requested maintenance work, we would have been satisfied and everything could have proceeded smoothly. The issues in communication have clearly affected the process and this makes me question what the purpose of going through Zone Letting would be, if they are not acting effectively as a third party. In this situation, the landlord and ourselves could have reached an amenable conclusion if we had spoken directly rather than through this agency, suggesting that privately renting would be more efficient for both landlords and tenants rather than the service you offer.
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By: Gary
Aug 30, 2018
Matthew, It was myself that you viewed the flat with along with a number of other potential Tenants. I informed you that there were works to be completed including the socket repairs, when your offer came in you requested that the flat be repainted which the owner did not want to do and at that point you decided not to proceed. We have a rental reservation form which tenants complete once they pay a Deposit where then can put down works agreed to be done prior to move in, this is signed by tenants and a member of staff so that all parties are clear. We would not force anybody to take a property they were not happy with. Also for your information the electrical works were carried out.

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Opening Hours
Address

Zone Letting
Trinity House, 33, Lynedoch Street
Glasgow
City of Glasgow
G3 6AA
0141 333 0990

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £118,000 £118,000
Lettings 73% 76% £350 £1,385
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 46 17 0 1 0 0 1 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Thank you Kira...”

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Feb 19,2024
Minithumbdown
Kira
By: 'James'
Feb 19,2024
0 people found
this helpful
Kira has been really helpful and managed to get everything turned around in time for my move date, so could get moved across without needing an inconvenient stopover. Thank you!...
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“Worst company...”

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Feb 09,2024
Minithumbdown
David
By: 'Idrees Shah'
Feb 09,2024
1 people found
this helpful
The worst agency I’ve ever encountered. The manager and administrator are incredibly mean and rude. They asked for my company accounts for no reason. Firstly, I am not buying the property; I am letting it. Secondly, they should only ask for my self-assessment, not ...
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“Zone Letting Glasgow: Three Years of Excellence in Property Management...”

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Jan 20,2024
Minithumbup
Ellie
By: 'Andrzej'
Jan 20,2024
0 people found
this helpful
I've rented through Zone Letting Glasgow for three years, and it's been a fantastic experience. Their professionalism and quick response to any issues were impressive. The flat was well-maintained, and Zone Letting Glasgow consistently went above and beyond. I highly recommend them for a reliable ...
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“Very good experience letting with Zone...”

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Jan 14,2024
Minithumbup
Ellie
By: 'Mr Mrs C'
Jan 14,2024
0 people found
this helpful
We rented our apartment in Glasgow through Zone for almost 10 years. Our experience with them in general has been excellent. They have dealt with any issues promptly and kept us informed of the ever-changing legislation. They have sourced several tenants for us, dealing fairly with ...
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“The Worst Letting Agency - Scammers...”

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Nov 13,2023
Minithumbdown
By: 'Abhi'
Nov 13,2023
0 people found
this helpful
Upon moving out, I repeatedly contacted them to release my deposit. Unfortunately, even after a month has passed, my deposit remains unreleased. Following persistent follow-ups, they informed me (after a month) that they had hired a "sparkle clean" service and would be sending me an ...
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“The Worst Letting Agency - Scammers...”

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Nov 13,2023
Minithumbdown
Caroline
Gary
By: 'Abhilash'
Nov 13,2023
0 people found
this helpful
Upon moving out, I repeatedly contacted them to release my deposit. Unfortunately, even after a month has passed, my deposit remains unreleased. Following persistent follow-ups, they informed me that they had hired a "sparkle clean" service and would be sending me an invoice for the ...
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“Very pleased with the customer service receiv......”

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Jun 21,2023
Minithumbup
Mandy
By: 'Bob'
Jun 21,2023
0 people found
this helpful
Very pleased with the customer service received at Zone Letting. We have been renters for over a year and any time we have called , we have been treated courteously and efficiently. Most recently by Mandy in the Maintenance area. We want to compliment George who ...
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“Perfect choice to manage tenanted properties and sell them...”

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Jan 18,2022
Minithumbup
Gary
By: 'Valerie'
Jan 18,2022
0 people found
this helpful
I rented my flat in a very challenging development in Glasgow through Zone Letting from June 2005. Gary and Scott have always been very approachable and helpful as have their staff. Any maintenance issues have been dealt with in a timely way and in my experience ...
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“Absolutely Excellent Agents...”

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Oct 30,2021
Minithumbup
By: 'Richard Protheroe'
Oct 30,2021
0 people found
this helpful
Zone Lettings acted as my letting agents for 13 years for a flat I owned in Glasgow. They were always professional in their dealings and if maintenance/cosmetic work was required it was always done swiftly by tradesmen of their choice at a competitive price. They ...
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“Avoid...”

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Sep 17,2021
Minithumbdown
By: 'Emma'
Sep 17,2021
0 people found
this helpful
Hated every time I had to get in contact with them. They never showed us any respect, trust or consideration despite paying on time without issue for 5 years. Were incapable of making even basic decisions without asking the landlord first and refused to make any ...
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“Great Service...”

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Jul 13,2021
Minithumbup
Rose
By: 'Jorge'
Jul 13,2021
0 people found
this helpful
Ross and his team have been super helpful on my search for a flat to rent in Edinburgh, and most of all worked with honesty and integrity!...
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“My first experience renting and letting was ......”

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Mar 01,2021
Minithumbup
Caroline
Gary
By: 'Merle'
Mar 01,2021
0 people found
this helpful
My first experience renting and letting was outstanding thanks to Zone Letting, always quick to respond, polite and courteous. Thank you for being such a pleasure to deal with, you could tell they really cared for all parties involved. Can’t recommend highly enough. My ...
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“Fantastic Letting Agency...”

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Feb 16,2021
Minithumbup
Robbie
By: 'Kathleen M'
Feb 16,2021
0 people found
this helpful
Rented with Zone for a year and a half. All of the staff we interacted with were kind, professional, and helpful. They always responded to our queries quickly and efficiently. Highly recommend letting from Zone!...
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“I'm not from the UK and it was my first letti......”

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Aug 31,2020
Minithumbup
Robbie
By: 'ClaudiaS'
Aug 31,2020
0 people found
this helpful
I'm not from the UK and it was my first letting experience in a foreign country. I was quite worried because I was urgently looking for a flat. I got in touch with Zone Letting Group and I was really impressed by the letting agent's (...
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“I had a very pleasant experience with Zone Le......”

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Jul 31,2020
Minithumbup
By: 'Fotios'
Jul 31,2020
0 people found
this helpful
I had a very pleasant experience with Zone Letting. They were always very pleasant to talk to and they were dealing with any issues related to the property I was renting very quickly....
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“Professional and nice stay...”

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Jul 11,2020
Minithumbup
By: 'Michael'
Jul 11,2020
0 people found
this helpful
I have been renting from Zone Letting an apartment in the west end, and it was a nice and professional stay. During my 6 months stay I would conclude: - Easy in and easy out without many bureaucracy and administrative work. - Professional and prompt contact ...
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“We have rented a flat in Charing Cross in Gla......”

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Jun 30,2020
Minithumbup
Sasha
By: 'Kevin'
Jun 30,2020
0 people found
this helpful
We have rented a flat in Charing Cross in Glasgow through Zone Letting for the last 3 years. The move-in process was easy, they have dealt with all maintenance/other queries quickly and effectively, communicated clearly throughout, and the move-out process was easy and efficient, without ...
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“We greatly enjoyed renting a city centre prop......”

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Jun 02,2020
Minithumbup
By: 'Graham'
Jun 02,2020
0 people found
this helpful
We greatly enjoyed renting a city centre property in Glasgow from Zone Letting in Glasgow. Zone Letting were very efficient when we were completing the paper work to move into the property. Any repairs which we required during our 3 years living in the flat were ...
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“I have been 7 years with Zone Letting and my ......”

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May 26,2020
Minithumbup
By: 'Abdullah'
May 26,2020
0 people found
this helpful
I have been 7 years with Zone Letting and my brother for 2 years. They were so professional and very kind team. They deal with a tenant in a respectful and understandable way. They process maintenance as soon as they can with kindness. Thank you again Zone ...
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“They have professional skills with the reside......”

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May 18,2020
Minithumbup
Sasha
By: 'jamaan'
May 18,2020
0 people found
this helpful
They have professional skills with the residents. And they are helpful when I asked them to allow me to stay in the flat for 3 days more after the end of a contract....
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“I stayed with Zone Letting for the last four ......”

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Jan 14,2020
Minithumbup
Sasha
Caroline
By: 'Abdullah'
Jan 14,2020
0 people found
this helpful
I stayed with Zone Letting for the last four years, all staff, and particularly Sasha and Caroline, are very kind and professional people. I have never had any issues with this agency and they were always there to help when I needed them. I highly ...
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“We rented with zone letting for 6 years. We ......”

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Oct 10,2019
Minithumbup
Gary
By: 'Jennifer'
Oct 10,2019
0 people found
this helpful
We rented with zone letting for 6 years. We found them to be professional, helpful and always prompt in replying to emails. Any issues were resolved quickly. I would highly recommend them...
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“Excellent Service – Highly Recommend!...”

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Sep 24,2019
Minithumbup
Sasha
Caroline
By: 'Manuela'
Sep 24,2019
0 people found
this helpful
I was with Zone Letting for more than three years and I highly recommend this agency. I was mostly in touch with Sasha, who has always been quick to respond and Caroline who managed all maintenance issues. I have never felt disappointed throughout my tenancy, ...
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“An absolute pleasure!...”

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Jun 06,2019
Minithumbup
Sasha
Caroline
By: 'Anna'
Jun 06,2019
0 people found
this helpful
I used Zone Lettings for just under 2 years whilst staying in Glasgow and the team were an absolute pleasure throughout! All the team were happy to help in any situation and immediate issues were always dealt with quickly and efficiently. I had most contact with ...
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“Best agency in Glasgow...”

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Jun 03,2019
Minithumbup
By: 'Katerina'
Jun 03,2019
0 people found
this helpful
Zone Letting has been a wonderful agency for the past 3,5 years that I rented with them. It was even one of the reason I was reluctant to change flats. Their service is impeccable, they are always ready to help your every need and they really ...
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“outstanding...”

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May 22,2019
Minithumbup
By: 'Sean'
May 22,2019
0 people found
this helpful
I can not speak highly enough of Zone Letting, we are in Belfast so needed a reliable agent to mange our property, zone letting managed it superbly kept the apartment in first class shape and always had it rented. Highly recommend....
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Comment on agent fees
fair
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“Zone Letting, Glasgow....”

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Apr 12,2019
Minithumbup
Gary
By: 'John'
Apr 12,2019
0 people found
this helpful
I lived in a Zone letting property for over 3 years with my wife and 2 kids. The service we received was second to none. Everything that needed done was done very sharp. Gary and his team were very easy to deal with and they always had ...
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“Great experience...”

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Apr 03,2019
Minithumbup
Caroline
Sasha
By: 'Gabriele'
Apr 03,2019
0 people found
this helpful
I have been very lucky to be able to interface with the staff of this agency, especially Sasha and Caroline who have always been extremely professional, friendly and kind.They have always replied to my requests very quickly, thus being of great help....
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“Zone Letting - excellent service...”

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Mar 22,2019
Minithumbup
Caroline
Sasha
By: 'Margie'
Mar 22,2019
0 people found
this helpful
The whole Zone letting team are to be highly credited on the job they do. My 18 month rental through Zone was excellent. Yes, they act on behalf of the Landlord and are bound by certain restrictions and decisions. Zone listen to their tenants and are ...
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Comment on agent fees
Good
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“Highly recommend this agency....”

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Oct 07,2018
Minithumbup
Caroline
By: 'Caz'
Oct 07,2018
0 people found
this helpful
I was a tenant of Zone Letting for last 8 years. Brilliant letting agent, with fantastic staff- every single member of the team is friendly, understanding and always extremely helpful. Maintenance issues are dealt with immediately. Zone would always be my first choice for a decent, ...
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Comment on agent fees
Good
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No image available Caroline
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:21 PM 02/07/2018 by allAgents

Awards won by Zone Letting, Glasgow G3 6AA



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