Tooting, London, SW17
4.7/5, 729 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
88% lettings fee satisfaction
Ludlow Thompson the award winning London agent

“Deceitful...”

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Aug 22,2018
Minithumbdown
Michael Rourke
By: 'Landlord'
Aug 22,2018
1 people found
this helpful
Debacle, from start to end. Continually dishonest. Failed to act upon requests. Mishandled and mismanaged information. Untrustworthy. Avoid - cannot be trusted.
Comment on agent fees
Waste of money. Crook.
Was this helpful? Yes
By: ludlowthompson
Aug 28, 2018
Dear valued customer,

We would like to apologise for your negative experience with one of our offices. At ludlowthompson we pride ourselves on our customer service and transparency, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain.

We would like to learn more about your specific situation and make things right. If you wouldn't mind emailing our Customer Services department at customerservices@ludlowthompson.com at your earliest convenience, it would be greatly appreciated.

We look forward to speaking with you.

Kind regards,
The ludlowthompson Team

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Opening Hours
Address

ludlowthompson
62 Tooting High Street
London
Greater London
SW17 0RN
020 8682 1234, 020 8772 7200

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £245,000 £2,300,000
Lettings 90% 88% £300 £3,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
153 5 432 15 37 1 52 0 32 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA My deposits scheme
Latest Properties
Images & Videos

“Really good experience. We explained to Alexander the urgency behind ......”

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Aug 05,2019
Minithumbup
By: 'James C'
Aug 05,2019
0 people found
this helpful
Really good experience. We explained to Alexander the urgency behind our move. He took all this on board and was able to act swiftly to secure the property we offered on. Very professional service, highly recommended him and ludlowthompson....
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“Recently got an apartment with Ludlow Thompso......”

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Jun 21,2019
Minithumbup
By: 'Elizabeth Corby'
Jun 21,2019
0 people found
this helpful
Recently got an apartment with Ludlow Thompson Tooting office. The process is swift, easy and experienced excellent customer service. The apartment was recommended to us and it was perfect for what we were looking for. The staff are always happy to help and only a ...
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“Helpful and friendly...”

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Jun 09,2019
Minithumbup
Keith
By: 'Nadine and Andy'
Jun 09,2019
0 people found
this helpful
Our initial contact was with William who was really friendly and helpful in getting us in to book a viewing. I was met at the property by Keith who helped us through the rest of the process. Keith was quick to respond to our queries ...
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Comment on agent fees
Fairly standard
Was this helpful? Yes

“Efficient, proactive, helpful and friendly!...”

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Apr 27,2019
Minithumbup
By: 'AdamB'
Apr 27,2019
0 people found
this helpful
William made the whole process of finding somewhere to rent really quick and easy. He showed us a couple of properties that showed he really listens to his clients as both were in budget, with the right spec and in the right location. The offer ...
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“GREAT service!...”

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Mar 19,2019
Minithumbup
By: 'Jenna Bramley'
Mar 19,2019
0 people found
this helpful
Who knew renting a flat could be this easy. Thank you William for making the process seamless. Great communication the whole way through. We really trusted William and therefore when it came to finding the right flat it was an easy decision to make. Thank ...
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Comment on agent fees
I mean who likes paying these? They were expected but agency fees are never OK. I feel they are always to much money especially when a deposit is also due. Ludlow fees were the normal market rate so there's nothing to say against this, I just disagree with agency fees at the price they are.
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“Simple and stressfree!...”

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Mar 12,2019
Minithumbup
Kern
By: 'Ben'
Mar 12,2019
0 people found
this helpful
Ludlow Thompson ensured that renting our family home was simple and stressfree. Wouldn't hesistate using Kern again. He was efficient, always friendly and professional from the initial valuation. We are also delighted with our new tenants, they are superb so far! Thank you Kern & Ludlow ...
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Comment on agent fees
Good
Was this helpful? Yes

“Good experience...”

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Mar 02,2019
Minithumbup
Kern
By: 'Charlotte'
Mar 02,2019
0 people found
this helpful
Really helpful in our house search, was very honest with us about the property and made the search really easy....
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“Excellent...”

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Mar 02,2019
Minithumbup
Kern
By: 'Kim Babbage'
Mar 02,2019
0 people found
this helpful
Kern was extremely friendly, very approachable, very easy to contact and was quick to reply. Helpful with all of our queries and seemed to go over and beyond to help us out. I would definitely recommend Kern and Ludlow Thomson for an excellent experience with ...
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Comment on agent fees
Good
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“Genuine, enthusiastic and adaptable estate agent...”

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Mar 01,2019
Minithumbup
Kern
By: 'Hector Sharp'
Mar 01,2019
0 people found
this helpful
Kern helped us find our current house. He was proactive in finding the property and informed us even before it went on the market. He was enthusiastic when making bookings to view the property and always happy to make time for us to answer any ...
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“Kern was great...”

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Feb 26,2019
Minithumbup
Kern
By: 'Ben'
Feb 26,2019
0 people found
this helpful
Kern was really helpful when we were moving into our new property. He always made time in his schedule to sort out bookings for us, and often managed to arrange meetings when only given very short notice....
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Comment on agent fees
Don't think they were any different from any other agent fees
Was this helpful? Yes

“The most helpful man ever...”

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Jan 08,2019
Minithumbup
By: 'Liam'
Jan 08,2019
0 people found
this helpful
Literally the most helpful letting agent/person ever always in contact even on days or evenings out of work, rapid response to texts, calls, and emails. Gets things done simple as that....
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Comment on agent fees
Fair fees
Was this helpful? Yes

“Really helpful!...”

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Nov 12,2018
Minithumbup
By: 'Gabrielle'
Nov 12,2018
1 people found
this helpful
William was extremely helpful and efficient throughout the entire process. I found that he was professional and considerate and responded to all queries promptly. I have no hesitation recommending William....
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“Really Happy!...”

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Oct 30,2018
Minithumbup
Kern
By: 'Charlotte'
Oct 30,2018
0 people found
this helpful
We are all really happy with the experience we had with Kern in ludlowthompson He showed us around at 9pm as we are all graduates moving from Birmingham and managed to move us in within 4 days. Super happy - thanks Kern :) !!!!!...
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Comment on agent fees
Not cheap, but worth it I guess
Was this helpful? Yes

“Helpful and...”

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Oct 10,2018
Minithumbup
Michael Rourke
By: 'Angelica'
Oct 10,2018
1 people found
this helpful
William emailed us through the property, got us in later that afternoon for a viewing then started the paperwork for the property the very next day (on his day off as well). Moving from Australia we knew to be hard, but William helped us through ...
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Comment on agent fees
Good
Was this helpful? Yes

“Helpful and...”

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Oct 10,2018
Minithumbup
Michael Rourke
By: 'Angelica'
Oct 10,2018
1 people found
this helpful
William emailed us through the property, got us in later that afternoon for a viewing then started the paperwork for the property the very next day (on his day off as well). Moving from Australia we knew to be hard, but William helped us through ...
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Comment on agent fees
Good
Was this helpful? Yes

“Efficient...”

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Oct 10,2018
Minithumbup
Michael Rourke
By: 'Kodie Schultz'
Oct 10,2018
1 people found
this helpful
I've just recently moved here from Australia and William found us the perfect house which met our needs 100%. He made our international move so simple, efficient and stress-free!...
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Comment on agent fees
Good
Was this helpful? Yes

“Very satisfied...”

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Oct 06,2018
Minithumbup
Michael Rourke
Kern
By: 'Paul'
Oct 06,2018
1 people found
this helpful
I have waited almost a year after first listing the property before posting a review. Overall I've been very happy with the service and support. I have appreciated it. A thorough approach to finding tenants, proper referencing, prompt response on a couple of small issues ...
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Comment on agent fees
A little on the high side
Was this helpful? Yes

“Excellent Staff...”

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Oct 01,2018
Minithumbup
By: 'Mjay'
Oct 01,2018
1 people found
this helpful
Excellent customer service all round, very reliable and dependable, polite and extremely patient. Wound give a 10 star if possible!! Made the transition in to UK so much easier !!...
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Comment on agent fees
Reasonable agent's fees
Was this helpful? Yes

“Initially very efficient and helpful service from William who helped ......”

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Sep 13,2018
Minithumbup
By: 'Andy McGuffie'
Sep 13,2018
1 people found
this helpful
Initially very efficient and helpful service from William who helped me to make a move back to the UK from abroad with the minimum of hassle. Very happy with my new apartment in Wandsworth. The letting process was smooth and clear with all legalities fully ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Superb dealings with Mr Kern...”

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Sep 13,2018
Minithumbup
Kern
By: 'A L'
Sep 13,2018
0 people found
this helpful
Superb service from Mr Kern Rhoden. Managed to acheive £50 above the asking price on one of our rental investments in South Wimbledon. Worked extremely hard from start to finish and we will use him again,,thank you for your help....
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Comment on agent fees
Good.
Was this helpful? Yes

“Deceitful...”

Share on :
Aug 22,2018
Minithumbdown
Michael Rourke
By: 'Landlord'
Aug 22,2018
1 people found
this helpful
Debacle, from start to end. Continually dishonest. Failed to act upon requests. Mishandled and mismanaged information. Untrustworthy. Avoid - cannot be trusted....
read full review
Comment on agent fees
Waste of money. Crook.
Was this helpful? Yes
By: ludlowthompson
Aug 28, 2018
View all comments (1)
Dear valued customer, We would like to apologise for your negative experience with one of our offices. At ludlowthompson we pride ourselves on our customer service and transparency, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would like to learn more about your specific situation and make things right. If you wouldn't mind emailing our Customer Services department at custome ...

“Best viewing I've had in London!...”

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May 31,2018
Minithumbup
By: 'Alexander Hurmuzov'
May 31,2018
0 people found
this helpful
Euan was incredibly helpful and friendly, and the flats we saw were very good as well! I'm honestly quite thankful to him....
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Comment on agent fees
Not unreasonable.
Was this helpful? Yes

“Rented without hassle...”

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May 17,2018
Minithumbup
Michael Rourke
By: 'SimonC'
May 17,2018
0 people found
this helpful
Michael got everything sorted and our flat in Balham rented quickly at the price that he estimated and helped us with all of the hand-holding through paperwork associated with getting the new tenant in, deposit schemes and the rest. Very satisfied....
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Was this helpful? Yes

“Supportive and professional...”

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Apr 29,2018
Minithumbup
By: 'Charlie'
Apr 29,2018
0 people found
this helpful
We have just exchanged contracts for the sale of our flat which has been a long process for various reasons (not agent related), but despite this we have been incredibly impressed with the continued motivation, professionalism and positivity of all of the staff at Ludlow ...
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“Brilliant...”

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Apr 25,2018
Minithumbup
Kern
By: 'Jerry'
Apr 25,2018
0 people found
this helpful
Kern was extremely helpful, going above and beyond with regards to his assistance in getting my property ready, and finding me excellent tenants. Highly recommended....
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Staff picture Michael Rourke
(107)
Staff picture Keith
(9)

Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 4:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 2:09 PM 18/06/2018 by allAgents

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ludlowthompson

Branch - Tooting, London, SW17