Fry & Kent Estate Agents
Portsmouth, PO5
2/5, 5 reviews
20% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

“Terrible would not recommend to anyone...”

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Aug 21,2018
Minithumbdown
By: 'DisgruntledTenant'
Aug 21,2018
1 people found
this helpful
Advise to stay away from Fry and Kent at all costs, especially if students. Just like every other letting agent in the area they are here to make as much money off of you as possible with abhorrent service. The staff are all smiles and help until the moment you have paid your hefty deposit at which point the seem cease to exist and or care. work left undone for weeks despite contact including a leaking roof which created vast amount of mould, incompetent staff and inventory checkers which attempt to take every penny of your deposit at any cost; Which in our case included trying to charge us for missing wall fixtures that were still firmly attached to the door because staff and landlord could not be bothered to look behind the door where the fixture is placed. Will charge you extortionate cleaning fees for a completely substandard job in which carpet cleaning is charged as extra, to move into a property with filthy stained carpets. Staff members* are hasty to reply asking for money but slow to reply when you have disputed them, after a series of emails replies stop because they have realised they are wrong and will not be able to con their tenants out of their excess of £3000 deposit. Charging ridiculous admin fees simply to be able to start the process of becoming renters, if you are a guarantor be prepared to give away every single bit of personal information you have about your earnings, jobs, capitol etc, I was surprised they didn't ask for blood types too. Overall terrible service designed to make as much profit as possible I would not recommend this company to my worst enemy.
Comment on agent fees
Awful hundreds of pounds for nothing.
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Opening Hours
Address

Fry & Kent Estate Agents
16 Marmion Road
Southsea,Portsmouth
Hampshire
PO5 2BA
023 9282 2400

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £950 £2,220
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 4 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Terrible would not recommend to anyone...”

Share on :
Aug 21,2018
Minithumbdown
By: 'DisgruntledTenant'
Aug 21,2018
1 people found
this helpful
Advise to stay away from Fry and Kent at all costs, especially if students. Just like every other letting agent in the area they are here to make as much money off of you as possible with abhorrent service. The staff are all smiles and ...
read full review
Comment on agent fees
Awful hundreds of pounds for nothing.
Was this helpful? Yes

“AVOID!...”

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May 18,2018
Minithumbdown
By: 'AVOID!'
May 18,2018
2 people found
this helpful
As both a landlord and tenant I know what good service looks like and this isn't it!! Appauling standards once you've paid your healthy deposit for references. A few choice examples: waiting ages for serious maintenance issues, (no washing machine for weeks, no heating in ...
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Comment on agent fees
Paid fees to rent, now of course against the law in recent legislation.
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“Absolutely appalling service received as a tenant. Weeks, sometimes months, ......”

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Oct 03,2017
Minithumbdown
By: 'Maria'
Oct 03,2017
2 people found
this helpful
Absolutely appalling service received as a tenant. Weeks, sometimes months, before action is taken on anything reported and very often a straight forward 'it's not our problem, so sort it out yourself'. I currently am without a cooker, without a gas fire, have damp in ...
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Comment on agent fees
I'm not exactly sure what they do charge fees for.
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“Not happy with the treatment I have received at this ......”

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Oct 11,2012
Minithumbdown
By: 'Disgruntled'
Oct 11,2012
1 people found
this helpful
Not happy with the treatment I have received at this branch. When I applied I was in a difficult situation between homes and required a swift process. As it turns out the staff were most unhelpful, contact was through email only and we had to ...
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“Lettings office in Marmion Road, Staff here are one step ......”

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Dec 30,2007
Minithumbup
By: 'simon'
Dec 30,2007
1 people found
this helpful
Lettings office in Marmion Road, Staff here are one step ahead and honesty a must Chap called Trevor extremley helpfull....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Fry & Kent Estate Agents, Portsmouth PO5 2BA


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