100% sales valuation accuracy
100% sales fee satisfaction
71% lettings valuation accuracy
64% lettings fee satisfaction
Aug 21,2018
Aug 21,2018
7
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I don't even know where to begin. There isn't one positive experience we had with Centrick. We went through all the hoops to start our tenancy and they didn't tell us we were approved until 2 days before the beginning of our tenancy, leaving us completely in the dark and forced us to contact them multiple times. When we first moved in, our washing machine didn't work - the building was a brand new build. We contacted them immediately, and then had to again everyday for two weeks. We had to threaten them with hiring someone on our own to fix it and charging them before they sent someone out to sort it out. The building was in constant disrepair, which was Centrick's to maintain, including broken windows and doors which allowed anyone to come in and out as they pleased, completely unsafe. The building was an old office building that was converted to flats, meaning there were windows on the outside of the building that didn't open. Unfortunately they weren't sealed properly which meant that the inside filled with mould extremely quickly, as well as leaked inside. When we informed Centrick of this, they did nothing. We had to go to Seven Capital (above Centrick) who then dealt with it. The building's internal fan/circulation system (which is in place because the windows don't open) apparently had filters that the landlord/Centrick are supposed to change every few months...these weren't changed at all throughout our two year tenancy. There was dirt rings around the vents in our flat which Seven Capital saw and informed us about while they were fixing the mould. We did contact Centrick about this but I'm sure you know what they said...nothing.
Upon end of tenancy, w were told by Centrick that it must be professionally cleaned prior to the inspection using their cleaner. When we contacted said cleaner who said that we should not do that as they will bring them in after we leave regardless, thus having to pay double the cleaning charges. Centrick then did the inspection and charged us nearly our entire deposit (no exaggeration) for petty things, most of which were clearly wear and tear (scuffs on the kick boards below kitchen counters; peeling paint on the above the shower in the bathroom which had no extractor fan; chemically cleaning an oven that was already chemically cleaned...the list goes on and on). When we received the charges, naturally we contacted Centrick (specifically Harj Kaur) who was incredibly rude and not helpful in the slightest. We requested photos of the "damage" and "dirt" and upon receiving them, discovered they were the most minor things they charged us between £30 and £75 for. While I obviously wouldn't expect the full deposit back (after general clean/minor damages caused over two years), I am disgusted and horrified they took nearly the entire deposit from us (seriously, they took £771.95 from our £1087.50). I would never tell my worst enemy to go with Centrick, so I sincerely hope none of you go with them!
For your own safety, avoid Metropolitan Building in Birmingham. It's extremely poorly maintained and Centrick does not do a good job. Full stop.
Upon end of tenancy, w were told by Centrick that it must be professionally cleaned prior to the inspection using their cleaner. When we contacted said cleaner who said that we should not do that as they will bring them in after we leave regardless, thus having to pay double the cleaning charges. Centrick then did the inspection and charged us nearly our entire deposit (no exaggeration) for petty things, most of which were clearly wear and tear (scuffs on the kick boards below kitchen counters; peeling paint on the above the shower in the bathroom which had no extractor fan; chemically cleaning an oven that was already chemically cleaned...the list goes on and on). When we received the charges, naturally we contacted Centrick (specifically Harj Kaur) who was incredibly rude and not helpful in the slightest. We requested photos of the "damage" and "dirt" and upon receiving them, discovered they were the most minor things they charged us between £30 and £75 for. While I obviously wouldn't expect the full deposit back (after general clean/minor damages caused over two years), I am disgusted and horrified they took nearly the entire deposit from us (seriously, they took £771.95 from our £1087.50). I would never tell my worst enemy to go with Centrick, so I sincerely hope none of you go with them!
For your own safety, avoid Metropolitan Building in Birmingham. It's extremely poorly maintained and Centrick does not do a good job. Full stop.
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Latest Reviews
11th Nov 2019
reviewed by 'Joe'
1st Jun 2019
reviewed by 'CJ'
7th May 2019
reviewed by 'Landmark Owner'
14th Nov 2018
reviewed by 'Elettra R Stevens'
Opening Hours
Address
Centrick Property
102 Colmore Row
Birmingham
West Midlands
B3 3AG
0121 347 6116
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £95,000 | £287,000 |
| Lettings | 71% | 64% | £450 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 3 | 33 | 25 | 3 | 0 | 5 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Centrick Property Branches (view all )
Nov 11,2019
Nov 11,2019
0
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Centrick Property are one of the worst, most negligent and arrogant companies I've ever come across. For more than a year they've managed the block of flats I live in, and in that time have managed somehow to fail to perform the most basic of ...
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Jun 01,2019
Jun 01,2019
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luckily we went past Centrick on Good Friday, one of a few places open that day. We saw Grace who was extremely helpful, supportive and gave us perfect advice for first time people letting a property. Sophie then followed up and made us feel welcome ...
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May 07,2019
May 07,2019
3
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I own units at Landmark, Dudley. Centrick Property is the management company. Because I do not live in UK and I cannot manage the unit, I hired an agency in UK to conduct all related business. They keep ignoring to contact my agent, messing up ...
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Comment on agent fees
Late fee are excessive and not justifiable. It seems that they sell these late invoice to JB Leitch who then uses aggressive language and tactics. There are lots of horror stories on JB Leitch.
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Mar 20,2019
Mar 20,2019
0
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Andrew is fantastic: professional, supportive, reliable, trusting and very quick in responding to inquiries. He also has an excellent projection as to what the buyer is looking for....
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Feb 26,2019
Feb 26,2019
8
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ZERO stars! What an absolute nightmare!! Complete horror show every step of the way!
I've been a portfolio landlord for 9 years and dealt with lots of agencies in different parts of the country and Centrick (Birmingham) is by a very long distance the single worst ...
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Nov 14,2018
Nov 14,2018
0
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If you are embarking on a house sale or purchase, you can't do any better than rely on the top professional help of Joe Hanlon. Joe has followed my case constantly during a transaction made more difficult by unforeseen time constraints, with frequent contacts which ...
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Comment on agent fees
Given the amount of fraught and difficult work involved, absolutely well worth the price.
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Oct 30,2018
Oct 30,2018
8
people found
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Where to begin. All seemed great to begin with, then came moving in day. Supposedly, a "professional clean" had been done/charged to previous tenant though struggled to see where. The place was an absolute shambles. Covered in dust and marks on walls and laminate ...
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Sep 28,2018
Sep 28,2018
0
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Joe worked hard to get us viewings and offers against a tight turnaround. Was available on the phone when we needed him to be and always professional in his approach....
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Comment on agent fees
They are higher than we'd have wanted but ultimately Joe delivered so we accepted the premium.
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Sep 17,2018
Sep 17,2018
0
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Tom was very helpful with whole process, he got back to me on time. I wasn't in the country so it helped a lot that I could rely on him. Recently, just moved in and I can say that it was what I expected....
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Comment on agent fees
It was good.
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Sep 09,2018
Sep 09,2018
2
people found
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I was harassed to sign all the paper work and pay all their fee's. Then after collecting my keys i was shockes to learn they were the wrong keys. I was unable to enter the property and when I phoned the team was told their ...
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Comment on agent fees
Extortionate, and highly inappropriate. They do nothing for their fee's.
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Sep 01,2018
Sep 01,2018
2
people found
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this helpful
They found new tenants for my apartment promptly, but it went very badly downhill from there. They were emailing an ex tenant (she left 3 years ago) to book viewings, it took me 4 emails and two phone calls before they rectified this. They claimed they had ...
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Comment on agent fees
Fees normal, but beware of being invoiced for work not done.
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Aug 21,2018
Aug 21,2018
7
people found
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I don't even know where to begin. There isn't one positive experience we had with Centrick. We went through all the hoops to start our tenancy and they didn't tell us we were approved until 2 days before the beginning of our tenancy, leaving us completely ...
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Aug 20,2018
Aug 20,2018
0
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at the beginning everything was fine the agent was very helpful. then our experience was not as nice as the agent was not very professional and would leave important information to the last minute and hence, we missed the move in date ended up paying ...
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Aug 13,2018
Aug 13,2018
0
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Andrew is very helpful all the way through the property purchasing experience. As this was my first time buying, Andrew has shown that he really cares and tries to think on my behalf as much as possible, which made the whole process less exhausting. Joe ...
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Aug 07,2018
Aug 07,2018
0
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I had an excellent experience as a tenant with Lara Wilson. She ensured all the proceedings took place in a timely manner so that everything was set for my move in date. My documentation was not straightforward but she advocated on my behalf and worked ...
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Aug 06,2018
Aug 06,2018
0
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The agent Mr Joe Hanlon was excellent and answered all my requests accurentely concerning the sale. I am happy about the sale and how it has been done....
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Comment on agent fees
The agent Mr Joe Hanlon was excellent and answered all my requests accurately concerning the sale
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Jul 29,2018
Jul 29,2018
1
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I've had an excellent experience as a buyer with Joe. He's been very proactive progressing the purchase and is very responsive to emails and calls. He also took the time to allow me into the property after the sale had completed which was much appreciated....
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Comment on agent fees
Not applicable as I’m the buyer
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Jul 27,2018
Jul 27,2018
1
people found
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We were purchasing a property and from the very beginning Andrew proved to be so amazing. We encountered a few issues along the way with regards to our mortgage and Andrew helped us every step of the way. He answered all our questions and chased ...
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Comment on agent fees
Good
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Jul 14,2018
Jul 14,2018
0
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Andrew was brilliant and was a pleasure to deal with throughout. He had all the time in the world for us and guided us through the process so we were informed and updated every step of the way. We are over the moon with our ...
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Jul 12,2018
Jul 12,2018
0
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I had a short space of time to find a flat after moving to the area, and had Tom arrange 3 flat viewings in a day and ended up settling on one of the flats on the day. The process was quick and painless, with excellent ...
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Jul 03,2018
Jul 03,2018
0
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Tom was very helpful and professional when showing us around the property we wished to rent, he was in constant contact throughout the process to make sure everything went smoothly for us....
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May 17,2018
May 17,2018
5
people found
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They rob as much money from you as they can. They charged me £100 just to add a guarantor to the letting. They are demanding £30 to give a reference to my new landlords which is absolutely disgusting. When ever we have had problems with thing in ...
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Comment on agent fees
Absolutely disgusting. Never had such awful agents in any of the properties ive lived in and never have the fees been so high.
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May 08,2018
May 08,2018
0
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Joe was great selling our flat and was efficient at replying to me via email or ringing me and speaking to the buyer when needed
Thanks...
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Comment on agent fees
Average when looked around
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Apr 27,2018
Apr 27,2018
0
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Tom was absolutely brilliant in helping me with my property search! He was friendly and professional at all times and I felt that I could be 100% honest with him about my thoughts on each property I viewed. I felt that he genuinely wanted to help ...
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Comment on agent fees
The company fees themselves are quite high but pretty much on par with the market.
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Apr 26,2018
Apr 26,2018
0
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Tom is helpful. He responds promptly and gives good suggestions on the marketing rent (after considering potential tenant's feedback)....
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Apr 26,2018
Apr 26,2018
0
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Tom was very helpful, always happy to answer my questions and provide any clarifications and he remained professional and warm throughout the viewing....
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Comment on agent fees
Good
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Apr 25,2018
Apr 25,2018
0
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Provided a full and detailed property viewing. Professional and helpful throughout! Answered all my queries without hesitation. An asset to the agency...
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Good
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Apr 24,2018
Apr 24,2018
0
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Tom was extremely helpful and always on hand to answer questions. Overall a very easy process and Tom was friendly and not pushy....
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Apr 23,2018
Apr 23,2018
0
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Me and my partner found Tom to be extremely helpful. He went above and beyond to make sure we had all the right information and were making the right decisions. We would both like to thank him greatly....
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Comment on agent fees
Tom was helpful enough to explain them fully to us so we were aware of the costs.
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Apr 23,2018
Apr 23,2018
0
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Tom was a pleasure to not only talk to but get information from. He was extremely helpful and remained throughly professional and warm throughout our viewings. He made the entire process effortless....
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Professional Understanding Knowledgeable Helpful
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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