Keatons
Stratford, London, E15
4.2/5, 72 reviews
81% recommended
67% sales valuation accuracy
83% sales fee satisfaction
77% lettings valuation accuracy
78% lettings fee satisfaction

“Great service...”

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Aug 21,2018
Minithumbup
By: 'Alex'
Aug 21,2018
0 people found
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We decided to use Keatons as they were the most professional of all the estate agents in the Stratford area - and they were able to offer us competitive rates. Shani was extremely professional and efficient in dealing with us - she found a tenant almost immediately and the follow-up service was first rate.
Comment on agent fees
Very fair and reasonable, compared to other agents' fees.
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Opening Hours
Address

Keatons
152-154 The Grove
Stratford,London
Greater London
E15 1NS
020 8534 7788

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 83% £250,000 £415,000
Lettings 77% 78% £1,100 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 22 11 6 0 12 0 5 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties

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“Shani Pinnock...”

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Oct 21,2019
Minithumbup
By: 'El'
Oct 21,2019
0 people found
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The main person we were in contact with was Shani and she was so nice to work with. She's really competent, friendly and quick to get back to you. She made us feel like a top priority when we needed her and we are so ...
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“I have had a very positive experience dealign......”

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Oct 15,2019
Minithumbup
By: 'Taylor Hooper'
Oct 15,2019
0 people found
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I have had a very positive experience dealign with Keatons. Finding a house is always stressful and Shani made it as easy as possible and we found a house that we really like. She is always quick to respond and great to deal with. I ...
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“Overall experience with Keatons has been posi......”

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Oct 05,2019
Minithumbup
By: 'Vladimira Kadlecova'
Oct 05,2019
0 people found
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Overall experience with Keatons has been positive, very professional and quick approach. The whole referencing process went smoothly and we received our tenancy agreement within a couple of weeks. Keatons staff is always happy to help and resolve any issues. The only disappointment was that ...
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“Shani Pinnock...”

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Sep 12,2019
Minithumbup
By: 'Michael Allan'
Sep 12,2019
0 people found
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I found Shani to be very efficient and pro-active. Communication was excellent. She was a pleasure to deal with during the whole letting process....
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“Excellent Service...”

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Sep 04,2019
Minithumbup
By: 'Nnamdi Olefofo'
Sep 04,2019
0 people found
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First time using Keatons as a Landlord, from start to finish the service has been excellent. Very pleased with the professionalism....
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“Outstanding staff, tireless work to get our h......”

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Sep 04,2019
Minithumbup
By: 'Sophie Oleforo'
Sep 04,2019
0 people found
this helpful
Outstanding staff, tireless work to get our house rented out to the right people. Shani really knows her stuff, has been reliable, communicative and is a pleasure to deal with....
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“Everyone was really helpful and supportive an......”

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Sep 03,2019
Minithumbup
By: 'Qura-tul ain Butt'
Sep 03,2019
0 people found
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Everyone was really helpful and supportive and made the whole process seem easy. The family enjoyed making a profile about themselves....
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“Friendly and professional...”

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Aug 29,2019
Minithumbup
By: 'Rupert Jaques'
Aug 29,2019
0 people found
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All of the staff at their Stratford office are extremely helpful and professional. They have successfully assisted me on many occasions and I would always look to them for my housing needs....
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“We just rent a house, and I wanna thank all t......”

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Aug 23,2019
Minithumbup
By: 'Loredana Zsofi'
Aug 23,2019
0 people found
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We just rent a house, and I wanna thank all the team they where very helpful! And specially to Shani ho was there for us whit everything thank you!...
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“A good working relationship...”

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Aug 07,2019
Minithumbup
By: 'Craig Douglas'
Aug 07,2019
0 people found
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I have worked with Keatons for 5 years now and they have always been helpful, efficient and good at what they do. My latest experience letting out a newly refurbished house has been as good as ever....
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“Brilliant service...”

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Jul 11,2019
Minithumbup
By: 'Samuel Howe Barrett'
Jul 11,2019
0 people found
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Excellent service from the beginning. All staff are accommodating and try and do the best for their clients. Recently moved to a flat using the Stratford branch and were looked after so well by Shani and Stevie. Would recommend 100% Sam, Ryan & Giorgio...
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“We have been using Keatons excellent lettings Services...”

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Jun 25,2019
Minithumbup
By: 'Perry'
Jun 25,2019
0 people found
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We have been using Keatons excellent lettings service for some years to rent out our clients properties and would highly recommend them to anyone looking for a real Professional service the letting agents Luke and Shani at the Keatons Stratford Branch, did an meticulous and ...
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“This review relates to the actions of James C......”

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Jun 24,2019
Minithumbup
By: 'A Client of Keatons'
Jun 24,2019
0 people found
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This review relates to the actions of James Carpenter who is a Property Manager at Keatons. We have been delighted at the way James has handled an issue with a leak at our property in Stratford. He was quick to inform us of the leak, ...
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“RUDE Company...”

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Jun 08,2019
Minithumbdown
By: 'max'
Jun 08,2019
1 people found
this helpful
the manager Max from the stratford office was the rudest man i have ever come across. he shows up at my home to give a valuation and spent a total of 9 mins on site refused to talk or even acknowledge me and would only deal ...
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Comment on agent fees
didn't stay long enough to be told about fees or terms
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“Great Service!...”

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May 07,2019
Minithumbup
By: 'Ann'
May 07,2019
0 people found
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Shani and Viktoria were so helpful with helping us find our new home. They made the process so much easier and acted in such a friendly, professional manner throughout the whole process. So lovely to deal with!...
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“Great service...”

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May 07,2019
Minithumbup
By: 'Guy H'
May 07,2019
0 people found
this helpful
We selected Keatons after meeting a few local agencies and they stood out above the others in terms of clarity of advice, so we felt straight away we were with the right company. They were professional and helpful at all times and clear about what ...
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Comment on agent fees
They were very reasonable and transparent.
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“Shani was brilliant...”

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Apr 13,2019
Minithumbup
By: 'Lizzie'
Apr 13,2019
0 people found
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Being heavily pregnant Shani was always considerate and conscientious when placing the new tenants and ensured at every step of the process I was informed and up to date on developments She often ensured I had valuable knowledge and gave friendly advice when needed...
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Comment on agent fees
Reasonable
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“Helpfull...”

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Jan 30,2019
Minithumbup
By: 'Jacopo'
Jan 30,2019
1 people found
this helpful
Every time I was unsure, and i had a problem she was ready to help , contact around to found a solution, In the end? We are in our flat... thanks to the team and to keatons, I already recommend to few people....
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“Good customer service...”

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Jan 30,2019
Minithumbup
By: 'Lsutton'
Jan 30,2019
0 people found
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Good, high quality customer service. very friendly and helpful in processing the tenancy agreement as quick as possible. gave regular updates on what had been done and what needed to be done by all parties. Easy to contact and responded quickly to any queries....
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Comment on agent fees
Reasonable agency fees, cheaper than a lot of other firms.
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“Not worth it...”

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Jan 11,2019
Minithumbdown
By: 'Lea'
Jan 11,2019
0 people found
this helpful
As a landlord, who is based overseas, I need to be able to trust the agency and people, who work there, without a doubt and it's not the case with Keatons. Here a are gents happy to make arrangements to deduct your money and allow ...
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Comment on agent fees
Not worth it
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“Great service...”

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Dec 04,2018
Minithumbup
By: 'Jose'
Dec 04,2018
0 people found
this helpful
Shani was informed, honest, helpful and always keen to keep us in the loop with latest developments with regards to our application. I will be recommending her and Keatons to all of my friends! Thanks again!...
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Comment on agent fees
Fine for the returns!
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“Perfect...”

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Nov 27,2018
Minithumbup
By: 'Perfect'
Nov 27,2018
0 people found
this helpful
Everyone I've spoken with at Keatons has always been professional and easy to deal with. Shani in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues....
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Comment on agent fees
Perfect
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By: Head Office
Dec 03, 2018
View all comments (1)
That's great to hear, thank you! ...

“Excellent Service...”

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Nov 21,2018
Minithumbup
By: 'Happy Tenant'
Nov 21,2018
0 people found
this helpful
We experienced a positive and straight forward process right from the beginning and we were very satisfied with Shani's service and and the professionalism received by her and Keatons. Shani dealt with all our queries very well and what I thought was going to be ...
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“Fantastic Service...”

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Oct 11,2018
Minithumbup
By: 'Lauren'
Oct 11,2018
1 people found
this helpful
Everyone I've spoken with at Keatons has always been professional and easy to deal with. Laura, in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues, and does so thoroughly. When something goes wrong in your flat as ...
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Comment on agent fees
Expensive, but it's London
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“Excellent Service from Shani and Team at Keatons Stratford...”

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Sep 11,2018
Minithumbup
By: 'Helen'
Sep 11,2018
0 people found
this helpful
Shani and the team at Keatons in Stratford are highly professional. They were prompt to respond to queries. The whole experience was straight forward and stress free. A fantastic service all round...
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“Fantastic service...”

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Sep 06,2018
Minithumbup
By: 'Ben W'
Sep 06,2018
0 people found
this helpful
I have been nothing but impressed with the level of service provided by Hayley and team in the maintenance department and Keatons overall as an agent. Keatons are the second agent I have used on a full management basis to let my property and the ...
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“Thank you to Hayley...”

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Aug 31,2018
Minithumbup
By: 'Rachel'
Aug 31,2018
0 people found
this helpful
Over the last 10 years or so, Hayley has managed the letting of my flat while I have been based overseas. Throughout this time Hayley has managed all aspects of the tenancy, repairs, maintenance etc. I cannot fault Hayley's inputs. When requested, her advice has been ...
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“Extremely efficient, helpful & friendly...”

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Aug 30,2018
Minithumbup
By: 'Annette Rosman'
Aug 30,2018
0 people found
this helpful
I am a landlady and my property is managed by Keatons. I didn't have a very positive experience when dealing with the maintenance department many years ago. But this all changed as soon as Hayley took over this department. She has always gone out of ...
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Comment on agent fees
Paid for management services
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“Great service...”

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Aug 22,2018
Minithumbup
By: 'Wahome'
Aug 22,2018
1 people found
this helpful
Found a flat on my first viewing, and smooth process for submitting offer and sorting admin. Thanks for the great service....
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“Great service...”

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Aug 21,2018
Minithumbup
By: 'Alex'
Aug 21,2018
0 people found
this helpful
We decided to use Keatons as they were the most professional of all the estate agents in the Stratford area - and they were able to offer us competitive rates. Shani was extremely professional and efficient in dealing with us - she found a tenant ...
read full review
Comment on agent fees
Very fair and reasonable, compared to other agents' fees.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Keatons Customer Complaints Procedure



If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.


The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.


If you remain dissatisfied with the result of the internal investigation, please email headoffice@keatons.com. You will receive an acknowledgment email and your complaint will be reviewed.


A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.


In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk

Last updated at 3:01 PM 22/02/2018 by Claire Mardle

Awards won by Keatons, London E15 1NS


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