Liverpool, L2
4.4/5, 40 reviews
88% recommended
82% lettings valuation accuracy
86% lettings fee satisfaction
Award winning lettings & property management | X1 Lettings

“Amazing...”

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Aug 21,2018
Minithumbup
By: 'Thomas Hilton'
Aug 21,2018
0 people found
this helpful
The best accommodation I stayed in, in my 3 years at university. The flat was very clean when we moved in and at a far higher standard than any other flat I've lived in before. We had a dishwasher meaning I never had to clean one plate once and sky to enjoy watching all the movies and football we wanted. The Edge is very close to the city centre and up the road from lime street, and also only a short walk away from the university buildings. The staff are also very helpful and very quick to help and offer assistance when needed. Gutted I had to leave!!
Comment on agent fees
Good
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Opening Hours
Address

X1 Lettings
Exchange Station, Tithebarn Street
Liverpool

L2 2QP
0151 559 3333

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 82% 86% £360 £870
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 21 5 0 0 1 0 2 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“As a landlord I would steer well clear of X1 ......”

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Nov 18,2019
Minithumbdown
By: 'Robert Torrance'
Nov 18,2019
0 people found
this helpful
As a landlord I would steer well clear of X1 lettings. They had my property for several months but couldn't find a single tenant. Then they dropped my property (prime location near the new Royal Liverpool University Hospital) without any warning (not a single day). ...
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“Jason was extremely informative about the two......”

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Nov 13,2019
Minithumbup
By: 'Dorothy'
Nov 13,2019
0 people found
this helpful
Jason was extremely informative about the two X1 accommodations we visited today, it was super helpful when he told us some pros and cons between the two to help us decide which accommodation was more suitable. He was also very willing to answer all our ...
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“X1 Experince in 2018...”

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Aug 29,2019
Minithumbup
Eoghan
By: 'Akio Kishimoto'
Aug 29,2019
0 people found
this helpful
I am fairly satisfacory with X1's service. The good thing is that X1's leasing capability is very strong and all the 7 units that I am currently representing have leases until Aug 2019. I hope this performace will continue in the next school year and ...
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“My time with X1 Lettings was pleasant and ......”

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Aug 11,2019
Minithumbup
By: 'Remigiusz Fogt'
Aug 11,2019
0 people found
this helpful
My time with X1 Lettings was pleasant and stress free. Whenever any issues came up, they were immediately handled by the team without any problems. I was mainly in contact with Jason Kelly and he provided a genuinely great service and was very understanding. I ...
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“Thank you...”

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Jun 17,2019
Minithumbup
By: 'Angela'
Jun 17,2019
0 people found
this helpful
I called the Liverpool Office with an outstanding query on rent for one of my properties and my nominated contact was not available. Stephanie picked up the call, and although this was not her area of responsibility, she was able to contact her colleagues and ...
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Comment on agent fees
not applicable
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“Extremely helpful...”

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May 22,2019
Minithumbup
Amy
By: 'Marie C.'
May 22,2019
0 people found
this helpful
Amy was extremely helpful both before we met and after, very punctual as she met us at the site on time, showed us around and answered all our queries with honesty, and was very friendly but business like too- she knew what she was saying. ...
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“Extremely helpful...”

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May 17,2019
Minithumbup
Amy
By: 'Sophie'
May 17,2019
0 people found
this helpful
Jason, Amy and Sophie were so helpful when I needed to find somewhere to live quickly. Jason understood the type of place i was looking for, and Amy and Sophie were extremely helpful with the contracts and other admin. All responded to emails quickly and ...
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Was this helpful? Yes
By: Charlotte Hulme
May 30, 2019
View all comments (2)
Hi James Thank you for your comment. We would like to assure you and all of our customers that deposits held with X1 Lettings are protected by The Deposit Protection Service (DPS), a government backed, ring fenced scheme that ensures that all deposit returns are authorised and redistributed in a fair and reasonable manner. Tenancies from May 2019 will also be offered on a 'Reposit' scheme basis which is again a government backed scheme, audited by the property ombudsman. If you have any qu ...

“Smooth process...”

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May 03,2019
Minithumbup
By: 'James Ashoo'
May 03,2019
0 people found
this helpful
Lydia was great showing me around the property, she was very clear with her information. Ellie was fantastic over E-mail, replying very quickly and making the process very smooth....
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Comment on agent fees
Good
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“Great experience...”

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May 03,2019
Minithumbup
Amy
By: 'Dasha'
May 03,2019
0 people found
this helpful
Overall, I had a great experience at X1 Arndale House. Moving in was a very simple and quick process. The management team was there to help when needed. All queries were solved fast too....
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Comment on agent fees
Good
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“X1 The Edge...”

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May 01,2019
Minithumbup
Amy
By: 'Gaz'
May 01,2019
0 people found
this helpful
Great customer service from Jason & Amy, they kept me informed & made my move into the X1 property swift, easy & everything was explained. Property is clean and excellent location in the city centre, all transport links close by....
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Comment on agent fees
Fee's are the same as many other agents
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“X1 Studios Help!...”

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May 01,2019
Minithumbup
By: 'Aaron'
May 01,2019
0 people found
this helpful
Since booking to move into X1 the Studios, Ellie has been a huge help to me whilst moving in. She's promptly answered emails and gone out of her way to help me out with my flat and car driving parking. Absolutely brilliant customer service, thanks ...
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Good
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“X1...”

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Apr 17,2019
Minithumbup
By: 'Hannah'
Apr 17,2019
0 people found
this helpful
I was new to renting and all the staff I spoke to were friendly and experienced in their field. Especially Ellie in the office who was my designated agent, and helped get me all set up. Alex showed me round the property and explained everything ...
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Comment on agent fees
Good
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“Eve Addison...”

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Apr 15,2019
Minithumbup
Alex
By: 'Elisabeth Frey'
Apr 15,2019
0 people found
this helpful
Very encouraging and friendly, a good manner all round. Efficient, and always returns calls. Felt sorry for her showing the flats in the freezing cold....
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“Brilliant experience...”

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Apr 11,2019
Minithumbup
Loft
Charlie
By: 'Dean'
Apr 11,2019
0 people found
this helpful
I moved to Liverpool in 2013 and stayed with X1 letting for 5 years at various properties. While I can't compare X1 to other letting agents because I stayed with them for the entire time, surly this says enough about them. I'll admit I wasn't the easiest ...
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Comment on agent fees
Reasonable, and then removed if you rebooked.
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“Brilliant - highly recommend!...”

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Apr 09,2019
Minithumbup
By: 'Matt'
Apr 09,2019
0 people found
this helpful
Recently moved into X1 The Tower and everything was made so easy by Emma and the whole team! Such friendly, helpful staff who are always on hand to help whatever the issue. I would definitely recommend X1 to anyone interested in renting in Liverpool! Lovely ...
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Comment on agent fees
Reasonable priced fees, very happy to pay.
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“Efficient service...”

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Apr 08,2019
Minithumbup
Eoghan
Seamus
By: 'Sid Leong'
Apr 08,2019
0 people found
this helpful
I've used X1 lettings as my management & letting agent since year 2015. They are always responsive and problem solving. I have some problems in my L1 Studios recently. Eoghan and Seamus solved all my problems within 2 days. Excellent service and keep up the good work....
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Comment on agent fees
Reasonable fees
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By: Mohammed
Apr 10, 2019
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***** for Mr. Eoghan for his excellent care and attention. ...

“Extremely Professional Experience...”

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Apr 05,2019
Minithumbup
By: 'Neil Jones'
Apr 05,2019
0 people found
this helpful
I just had to take the time and the effort to praise this agent, Firstly, and this is no exaggeration, X1 lettings has basically Eve to thank for me not walking away and pursuing another agency due to initial problems I experienced, But not only ...
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“Communication...”

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Apr 05,2019
Minithumbup
By: 'Tony'
Apr 05,2019
0 people found
this helpful
'Eve Addison snatches victory from the jaws of defeat!' Having had an ongoing problem with information and communication after taking ownership of my apartment, I was beginning to experience some real buyers remorse. Eve got involved a week ago and within 3 days everything that ...
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“Friendly and efficient service....”

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Apr 05,2019
Minithumbup
By: 'Michael R.'
Apr 05,2019
1 people found
this helpful
Having invested in two apartments at the recently completed X1 Tower Liverpool I was keen to get them rented out as soon as possible after completion. I had no need to worry as both Emma and Eve were able to find tenants without delay. Communication ...
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Comment on agent fees
Fees are very reasonable for the high quality of service delivered.
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“Testimonial...”

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Apr 02,2019
Minithumbup
By: 'Sallie'
Apr 02,2019
0 people found
this helpful
As a landlord of two X1 studios in L1. I'd like to say a huge thanks to Seamus for his account management and open communication. It was great to actually meet and go through recent rental transitions. Communication is key and working collaboratively is the ...
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Comment on agent fees
As expected
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“Service...”

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Apr 02,2019
Minithumbup
Anna
By: 'Mohd'
Apr 02,2019
0 people found
this helpful
I really appreciat Anna for her excellent service she was proactive, taking action immediately we were so happy thanks Anna...
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“705 x1 The Tower...”

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Mar 28,2019
Minithumbup
By: 'peter marray'
Mar 28,2019
2 people found
this helpful
exceptional service from Seimi and Ellie, both went the extra mile to make the letting experience stress free for my elderly mother....
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Comment on agent fees
NA
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By: Mohd
Mar 29, 2019
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I have requested some services from Anna the response and action was very fast (excellent service). ...

“Very Bad Agency...”

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Mar 18,2019
Minithumbdown
By: 'Sukumar Reddy'
Mar 18,2019
1 people found
this helpful
The agents speak well but what they are actually selling you or renting is a complete bull shit. They haven't collected money from me and gave the keys to move in. I had come back and paid the money. Allmost all the utilities I had ...
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Comment on agent fees
Extremely Worst
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By: Jerry
Apr 17, 2019
View all comments (2)
I had a couple of viewings at X1 the Edge and Arndale with one of the staff called Jason. I didn’t get to get a room from either two because they were beyond my budget for the summer stay but I really loved the customer care received! I felt part of the X1 family within those few days I had gone for the viewing and it made me really want to be part of it! Jason was exceptionally helpful! I had never met anyone who feels for people the way he does. He literally put himself in my own shoes as a ...

“Quick, Personable Service for Landlords...”

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Feb 27,2019
Minithumbup
Amy
Anna
By: 'Jessica Romeros'
Feb 27,2019
0 people found
this helpful
After investing with X1 Lettings last year I have received fast and efficient service from the manager for my property, Amy. After the inital buying process all of the fees and what they could offer was explained thoroughly. As a new investor they made me ...
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Comment on agent fees
The fees are lower than most agents I have looked at previously and definitely great value for money for the service I have received since joining the Management package.
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“Evaluation...”

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Nov 04,2018
Minithumbup
Anna
By: 'Abduallah'
Nov 04,2018
0 people found
this helpful
Mrs. Anna has a nice style of handling speed in service and responsiveness and wish her luck.I wish success....
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“Great value for money!...”

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Sep 19,2018
Minithumbup
By: 'Malána'
Sep 19,2018
0 people found
this helpful
After living in shared accommodation throughout my time at Uni, I decided I wanted some privacy during my postgraduate studies, and I came across X1 The Studios. I was very shocked that the studios were the same price as what i had been paying just ...
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“Horrendous....”

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Aug 24,2018
Minithumbdown
By: 'Caitlin'
Aug 24,2018
3 people found
this helpful
I have lived with X1 for the past year and can safely say they are the worst company I have ever had to deal with. Upon moving, there were already issues with the room, for example a dirty mattress and broken wardrobe which wasn't a ...
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Comment on agent fees
Bad.
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By: Charlotte Hulme
Sep 10, 2018
View all comments (1)
Hi Caitlin. We have read your review and are very sorry that you are disappointed in the service that you received from X1 Lettings. We are committed to providing a high level of customer service and I am sorry that on this occasion this has been unsatisfactory. I will now be looking into your review in more detail to find out where we went wrong. If you would like to contact a member of the team directly please email charlotte@x1management.com. Many Thanks Charlotte Hulme ...

“Perfect!!...”

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Aug 22,2018
Minithumbup
Alex
Eoghan
By: 'Ryan Moore'
Aug 22,2018
0 people found
this helpful
I have recently moved out of X1 Liverpool One to travel abroad, however it was a tough decision to leave my studio! X1 Lettings made my stay so easy and comfortable and Eoghan and Alex couldn't have been more helpful throughout my tenancy; they do ...
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Comment on agent fees
Good
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“Amazing...”

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Aug 21,2018
Minithumbup
By: 'Thomas Hilton'
Aug 21,2018
0 people found
this helpful
The best accommodation I stayed in, in my 3 years at university. The flat was very clean when we moved in and at a far higher standard than any other flat I've lived in before. We had a dishwasher meaning I never had to clean one ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Staff picture Amy
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Tenant Fees

Overall Fees

Residential Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* One months deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate.
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy


X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes.



Student Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* £300 deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement

Last updated on 04/06/2019, 1:39 PM by Jaimie Crowther

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by X1 Lettings, Liverpool L2 2QP


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X1 Lettings

Branch - Liverpool, L2