Edinburgh, EH9
5/5, 132 reviews
99% recommended
100% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

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2022 allAgents Estate & Letting Agents Awards


“Owner's peace of mind!...”

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Aug 21,2018
Minithumbup
By: 'Happy'
Aug 21,2018
1 people found
this helpful
I contacted At Home in Edinburgh to let out my flat on a short term basis, having been previously disappointed by long term tenants who did not take care of the property and letting agents who also did nothing about it, as long as they got their commission.

It couldn't have been more different this time! Rick and his team are very professional and extremely dedicated. Their personal approach gives me 100% peace of mind that my home is in good hands.They deal with any queries promptly and efficiently - I just wish I had found them sooner!
Comment on agent fees
Very honest and transparent
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Opening Hours
Address

At Home In Edinburgh
39 Warrender Park Road
Marchmont,Edinburgh
City of Edinburgh
EH9 1EU
01312294001

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 98% £450 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
87 0 35 0 0 0 0 0 9 1
Areas covered
  • EH3
  • New Town
  • EH1
  • Old Town
  • EH2
  • Stockbridge
  • EH4
  • Comely Bank
  • EH5
  • Slateford
  • EH6
  • Dalry
  • EH7
  • Marchmont
  • EH8
  • Newington
  • EH9
  • Bruntsfield
  • EH10
  • Morningside
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL
Latest Properties

No Properties

“At Home In Edinburgh...”

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May 15,2022
Minithumbup
Rick
By: 'rachel'
May 15,2022
0 people found
this helpful
At Home In Edinburgh have been managing my property now for over 5 years. From day one they have been wonderful, keeping me informed at all times of inspections, changing tenants and any repairs or updates that are required. They have dealt with any emergencies that ...
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“Would 100% recommend...”

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May 09,2022
Minithumbup
By: 'Chantal'
May 09,2022
0 people found
this helpful
My experience with At Home in Edinburgh was simply wonderful. The communication was great from the start of the renting process to the end of my stay. I stayed in two short-term let flats and both were clean, spacious, comfy, well-located and looked after. Renting ...
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“I felt very comfortable in the flat....”

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May 08,2022
Minithumbup
By: 'Marc'
May 08,2022
0 people found
this helpful
I felt very comfortable in the flat. It was very well maintained and clean, just as it was seen online. I have no suggestions for improvement....
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“I had a good experience with the At Home In E......”

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May 02,2022
Minithumbup
Amy
By: 'Hesam'
May 02,2022
0 people found
this helpful
I had a good experience with the At Home In Edinburgh team. They are professional and helpful in their job....
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“Efficient and friendly...”

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May 01,2022
Minithumbup
Lauren
By: 'Megan'
May 01,2022
0 people found
this helpful
They are so efficient. I went to a viewing for a property and submitted an application that evening, by the next afternoon I was told I had been successful. Two weeks later we were moved in and everything had been done for us; professional cleaning, ...
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“Couldn't have asked for a better letting agent...”

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Apr 29,2022
Minithumbup
Lauren
By: 'Jannika'
Apr 29,2022
0 people found
this helpful
I'm so glad we've found At Home in Edinburgh. The team has been incredibly helpful in helping us secure a rental, especially as we couldn't attend in person viewings. Lauren in particular is very friendly and clearly explained the whole process to us. Can only ...
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“We have let properties with At Home In Edinbu......”

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Apr 16,2022
Minithumbup
By: 'Judy Campbell'
Apr 16,2022
0 people found
this helpful
We have let properties with At Home In Edinburgh for several years now and cannot rate them highly enough. They give a first class service and operate with integrity and honesty. The staff are all very professional and pleasant to deal with and can be ...
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“Truly 'At Home' in Edinburgh...”

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Apr 15,2022
Minithumbup
Rick
Amy
By: 'Alice Paisley'
Apr 15,2022
0 people found
this helpful
I have been fortunate enough to deal with and stay in several apartments around the world but I can hand on heart say that my experience and dealings with At Home in Edinburgh are the best. Incredibly professional, knowledgeable and always at hand/on the ...
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“Excellent customer service. Trustworthy and k......”

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Apr 14,2022
Minithumbup
Rick
By: 'Andrew Kerr'
Apr 14,2022
0 people found
this helpful
Excellent customer service. Trustworthy and knowledgeable about prospective clients and there needs. Always able to sort out problems without a fuss....
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“Huge thank you to Amy and team...”

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Apr 13,2022
Minithumbup
Amy
By: 'Kat'
Apr 13,2022
0 people found
this helpful
The whole process was great - Amy kept me informed at all stages of the application and was an overall star. The team were all friendly, professional and responsive, and made a usually stressful affair much easier!...
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“I found At Home in Edinburgh through and onli......”

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Apr 12,2022
Minithumbup
Rick
Amy
By: 'Helen'
Apr 12,2022
0 people found
this helpful
I found At Home in Edinburgh through and online search and contacted them after reading previous excellent reviews. They have provided a fantastic service, reliable and trustworthy and I would not hesitate to recommend them. They have gone above and beyond my expectations and have ...
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“AHIE have managed two properties for us for o......”

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Apr 08,2022
Minithumbup
Rick
Vicky Cox
By: 'Olivia'
Apr 08,2022
0 people found
this helpful
AHIE have managed two properties for us for over 6 years, providing an excellent service throughout. Rick, Vicki and their team have always been prompt, friendly and efficient in dealing with all aspects of letting. They've consistently found good tenants and looked after our properties with ...
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“At Home in Edinburgh...”

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Apr 05,2022
Minithumbup
Rick
Amy
By: 'RB'
Apr 05,2022
0 people found
this helpful
I moved to At Home in Edinburgh a few years ago after I experienced excellent customer service as a tenant. I figured if they were that attentive to tenants, their landlord customer service would be just as good if not better and Rick in his ...
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“Lovely flat...”

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Apr 04,2022
Minithumbup
By: 'Valentina'
Apr 04,2022
0 people found
this helpful
My boyfriend and I rented a property from at Home in Edinburgh for thre weeks. I am happy to say that the flat was newly refurbished, clean, and had everything to make one's stay in the city perfect, plus the agency is happy to help ...
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“Rick and the team provide an excellent servic......”

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Mar 29,2022
Minithumbup
Rick
By: 'Lindsey'
Mar 29,2022
0 people found
this helpful
Rick and the team provide an excellent service, they were recommended by friends of ours and have been extremely helpful in setting things up. Their ongoing support and knowledge of the market have made a big difference, we can confidently leave the management of our ...
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“At home in Edinburgh have managed my flat for......”

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Mar 29,2022
Minithumbup
Rick
By: 'Helen Marshall'
Mar 29,2022
0 people found
this helpful
At home in Edinburgh have managed my flat for several years now and I have found them to be consistently professional and competent , at times going out of their way to help me as a first time landlord . Their commmunication with me has been clear, ...
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“Glowing AHIE Review...”

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Mar 29,2022
Minithumbup
Rick
By: 'David Sutton'
Mar 29,2022
0 people found
this helpful
As a landlord using At Home in Edinburgh, I give them a glowing review. Problems do occasionally arise as a property owner and they have always raced to the rescue; often going the extra mile. Rick and his team have always been highly efficient polite, ...
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“Great company...”

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Mar 28,2022
Minithumbup
By: 'Ali'
Mar 28,2022
0 people found
this helpful
I've let my flat long-term through At Home in Edinburgh for a few years now - find them to be a great company. They are responsive and helpful when questions arise, and keep me informed as needed. Definitely recommend....
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“Excellent letting agent...”

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Mar 25,2022
Minithumbup
Amy
Rick
By: 'Mark'
Mar 25,2022
0 people found
this helpful
AHiE manage several rental properties for us, both long and short term lettings. Have always had a good experience with them and they've always been very helpful with everything, good for us as we don't live locally. Far better than others we have used over ...
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“Friendly and trustworthy company...”

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Mar 24,2022
Minithumbup
By: 'Zoe'
Mar 24,2022
0 people found
this helpful
I've used At Home in Edinburgh to rent out my flat for the past year and I'm very happy with them. They found reliable tenants who are looking after the property well, they are straightforward to deal with and they are quick to answer any ...
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“Efficient and professional - highly recommended...”

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Mar 24,2022
Minithumbup
Lauren
Rick
By: 'Paul Mackay'
Mar 24,2022
0 people found
this helpful
Rick and his team at At Home in Edinburgh are very professional and efficient. They have been a pleasure to communicate with over the last few years and have always been able to get my properties rented quickly, and to suitable tenants. They are always ...
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“Outstanding service...”

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Mar 23,2022
Minithumbup
Rick
Amy
By: 'Stephen'
Mar 23,2022
0 people found
this helpful
Having been left in the lurch by my previous managing agent five years ago, I count myself really lucky that I found At Home In Edinburgh. I chose them partly because they were so well reviewed by tenants, and things seem to have gone very ...
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“Excellent service....”

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Mar 23,2022
Minithumbup
By: 'JennyC'
Mar 23,2022
0 people found
this helpful
Excellent service. We've had no problems since At Home in Edinburgh took over the management of the property. Repairs have been undertaken quickly, low turnover of tenants, property generally kept in good repair....
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“At Home in Edinburgh were flexible and professional....”

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Mar 23,2022
Minithumbup
Rick
By: 'F Reis'
Mar 23,2022
0 people found
this helpful
At Home in Edinburgh were really professional and cordial throughout our stay in Edinburgh. They were flexible, and strived to meet our needs. They were also always willing to help, sometimes going out of their way in the process, even though I may have opened ...
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“Excellent Service...”

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Mar 23,2022
Minithumbup
Rick
By: 'charles'
Mar 23,2022
0 people found
this helpful
For over 3 years At Home In Edinburgh has provided excellent service in the leasing of our property. They were highly recommended to us by a friend and we would pass on that recommendation to all others. They are a small business with professional friendly staff ...
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“We shopped around for a property manager befo......”

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Mar 23,2022
Minithumbup
Rick
Vicky Cox
By: 'David & Maria'
Mar 23,2022
0 people found
this helpful
We shopped around for a property manager before buying our flat. “At Home in Edinburgh” was the clear choice, and we haven’t been disappointed. To the contrary, Rick and Vicky have been great for us: dependable, friendly, helpful, and easy to work with. We ...
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“Great Service, Helpful and Friendly Staff...”

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Mar 22,2022
Minithumbup
By: 'Alexandra'
Mar 22,2022
0 people found
this helpful
At Home In Edinburgh have been managing my property since September 2018. They have always been professional, helpful and friendly. I have no hesitation in recommending them at all....
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“At Home in Edinburgh Excellence...”

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Mar 22,2022
Minithumbup
Rick
Rick
By: 'BizWiz'
Mar 22,2022
0 people found
this helpful
Rick and the At Home in Edinburgh team have been wonderful at looking after my place whilst I’m abroad. Finding tenants, sorting out Landlord tasks, keeping me up to date with what’s going on - they’ve done it all. They really have ...
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“Outstanding customer service; reliable, effic......”

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Mar 22,2022
Minithumbup
Rick
By: 'Robin'
Mar 22,2022
0 people found
this helpful
Outstanding customer service; reliable, efficient and great value for money on their fully managed service. I would absolutely recommend At Home in Edinburgh....
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Staff picture Rick
(78)
Staff picture Vicky Cox
(20)
No image available Amy
(12)
No image available Lauren
(4)

Landlord Fees

Long Term:
Full management - 12% (inclusive of VAT)
Let Only - £480 (inclusive of VAT)

Short Term:
Full management - 18% (inclusive of VAT)

Tenant Fees

No tenant fees.
Last updated at 05/03/2020, 11:08 PM by Rick McCann
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

At Home In Edinburgh Ltd
82 St Stephen Street
Edinburgh
EH3 5AQ

or

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1

We will acknowledge receipt of your complaint in writing within 3 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2

Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3

Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4

Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5

You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot

At Home In Edinburgh Ltd is registered with the Scottish Letting Agent Register (Letting Agent Registration Number - LARN1902079) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

At Home In Edinburgh Ltd is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 2:24 PM 02/03/2016 by Annabel

Awards won by At Home In Edinburgh, Edinburgh EH9 1EU


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At Home In Edinburgh

Branch - Edinburgh, EH9