Manchester, M3
4.7/5, 1138 reviews
96% recommended
90% sales valuation accuracy
93% sales fee satisfaction
89% lettings valuation accuracy
86% lettings fee satisfaction
Ascend | Property for sale or rent | built on higher standards

“Amazing...”

Share on :
Aug 20,2018
Minithumbup
Courtney Crooks
By: 'Katie G'
Aug 20,2018
0 people found
this helpful
Courtney was super friendly and informative, made the process smooth and easy. Couldn't have asked for a better experience
Comment on agent fees
Agency fees are slightly steep compared to some other agency’s but ultimately got the apartment I wanted and look forward to a great experience
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EL
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 89% 86% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 989 48 19 0 23 0 31 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Amanda was GREAT!...”

Share on :
Dec 05,2019
Minithumbup
Amanda Field
By: 'Emily and Ben'
Dec 05,2019
0 people found
this helpful
Amanda was extremely helpful throughout the process of securing a flat and made sure we understood every aspect. Amanda was always happy to help with any questions we had and guided us through smoothly....
read full review
Was this helpful? Yes

“Helpful, friendly and professional....”

Share on :
Dec 02,2019
Minithumbup
Amanda Field
By: 'Laura Milne'
Dec 02,2019
0 people found
this helpful
Amanda and Mollie and the rest of the team at Ascend has been really helpful with securing our flat, even dealing with the complexity of doing initial discussion from South Africa. We are really happy with the service and level of responsiveness from Ascend....
read full review
Was this helpful? Yes

“Right from initial viewing with Mollie to the......”

Share on :
Nov 17,2019
Minithumbup
Amanda Field
By: 'Roddy Burns'
Nov 17,2019
0 people found
this helpful
Right from initial viewing with Mollie to the rest of the experience in securing our property with Amanda, the team couldn't have been more helpful. They've been prompt with confirming all the details, completing referencing and agreeing a start of tenancy date. I'd definitely recommend ...
read full review
Was this helpful? Yes

“Very Poor service. I would not recommend asce......”

Share on :
Oct 21,2019
Minithumbdown
By: 'Mariam Said'
Oct 21,2019
33 people found
this helpful
Very Poor service. I would not recommend ascend properties to any of my family and friends under any circumstance. The apartment I had rented was in a very very poor state. I was promised so many things and they did not deliver, in fact I ...
read full review
Was this helpful? Yes

“Great service....”

Share on :
Oct 12,2019
Minithumbup
By: 'Carole Spirit'
Oct 12,2019
0 people found
this helpful
Another great service from Ascend. They look after all my properties and I can't fault them. They do a very thorough job, and The staff are always very pleasant and efficient. They find me some lovely tenants too!...
read full review
Was this helpful? Yes

“Worst agency ever...”

Share on :
Oct 02,2019
Minithumbdown
Ewan Rowe
By: 'Deniss'
Oct 02,2019
6 people found
this helpful
Worst agency ever. Lied me from beginning. I rented an apartment from them and everything was fine. a few days after i moved in and they let me know that the apartment is for sale and they gonna bring potential customers to see this property. ...
read full review
Was this helpful? Yes

“AVOID at all costs...”

Share on :
Sep 19,2019
Minithumbdown
Adam Stephenson
Lora Barker
By: 'Amy Pe-Jones'
Sep 19,2019
5 people found
this helpful
AVOID at all costs. Working with this managing agency was the worst mistake I ever made. They do not care about their clients be it a landlord or tenant. They do not respect contractual agreements, they falsify legal documentation, keep your deposit once it has ...
read full review
Attachments

Review file
Was this helpful? Yes
By: Ascend Properties
Oct 01, 2019
View all comments (1)
Hi Amy, You experienced an unfortunate sequence of events during your ownership of a property managed by Ascend. We strongly refute allegations of falsifying legal documentation. Ascend have provided advice on your situation and made recommendations based on our experience. We have also advised on legal opportunities available in relation to recovering your previous tenants arrears. You are still within your rights to pursue this balance. Again, we are very sorry for the experience yo ...

“Refreshingly professional and responsive!...”

Share on :
Sep 07,2019
Minithumbup
Robert
By: 'Emily Hargreaves'
Sep 07,2019
0 people found
this helpful
I found Ascend to be extremely professional, using initiative to provide recommendations (to help my apartment be rented quicker) where appropriate. Also very responsive communication. Although Ascend were not the agency who ended up finding my current tenants (they worked on a no win no ...
read full review
Was this helpful? Yes

“This is just a little message to show my appr......”

Share on :
Sep 05,2019
Minithumbup
By: 'Paulo'
Sep 05,2019
0 people found
this helpful
This is just a little message to show my appreciation for the Agent Mollie Staines, I found her to be very knowledgable about the property she was presenting and her approach in particular her customer service has been outstanding.I am new to the area ...
read full review
Was this helpful? Yes

“Avoid...”

Share on :
Aug 19,2019
Minithumbdown
By: 'Afzal Ali'
Aug 19,2019
8 people found
this helpful
Luckily I did not have to pay moving in fees, so did not feel obliged writing a forced positive review. Now that I have moved out of the property I can write an honest account of what ascend are like. And they are the agency ...
read full review
Was this helpful? Yes

“First experience with Ascend...”

Share on :
Aug 13,2019
Minithumbup
By: 'Josh Lea'
Aug 13,2019
0 people found
this helpful
I have recently viewed a property in Manchester through Ascend. Tom was there to show me and my partner around and he was very helpful. He answered all questions and explained everything in great detail. We paid the deposit quickly after viewing and the application ...
read full review
Was this helpful? Yes

“I leased a property with ascend properties ......”

Share on :
Aug 12,2019
Minithumbup
By: 'Mayowa Ayodele'
Aug 12,2019
0 people found
this helpful
I leased a property with ascend properties for a year. When I viewed the flat I was offered £30 off my check in fee if I gave a review so I didn't give one at the time. Now I think I can give an honest review ...
read full review
Was this helpful? Yes

“Outstanding Service...”

Share on :
Aug 09,2019
Minithumbup
Tom
By: 'Yemi Akanle'
Aug 09,2019
0 people found
this helpful
I would like to say a huge thank you to Tom Billington and the Ascend team for helping myself and my Daughter find our ideal family home. Tom, was professional, efficient, and extremely friendly throughout the whole process, from beginning to end. Once again, I ...
read full review
Was this helpful? Yes

“Was very helpful with everything, did everyth......”

Share on :
Aug 08,2019
Minithumbup
By: 'Luke Moss-Kelly'
Aug 08,2019
0 people found
this helpful
Was very helpful with everything, did everything she could to help me and was very welcoming. Definitely the best letting agent I’ve had the pleasure of meeting...
read full review
Was this helpful? Yes

“I had a good and friendly experience with Tom......”

Share on :
Aug 07,2019
Minithumbup
Tom
By: 'Bakkiya Lakshmi'
Aug 07,2019
0 people found
this helpful
I had a good and friendly experience with Tom when I booked a viewing for a house with " Ascend properties " I really recommend dealing with it....
read full review
Was this helpful? Yes

“I've lived in ascend property for two years and if ......”

Share on :
Aug 01,2019
Minithumbdown
By: 'Lewis'
Aug 01,2019
8 people found
this helpful
I've lived in ascend property for two years and if there is anyone thinking of doing the same i urge you to LOOK ELSEWHERE. ITS NOT WORTH THE HASSLE. Firstly, we were straight out of university so it wasn't the best flat when we moved ...
read full review
Was this helpful? Yes
By: Lewis
Sep 09, 2019
View all comments (5)
As you can probably tell, your response has just annoyed me further. As well as annoying me you are also demonstrating what it’s like to deal with Ascend. I tell Ascend I have a problem, Ascend blame me for things, take no responsibility all whilst not even attempting to acknowledge or fix the real issues. Classic Ascend!! ...

“Polite and very thorough, and fast responses ......”

Share on :
Jul 31,2019
Minithumbup
Tom
By: 'Aimee Harper'
Jul 31,2019
0 people found
this helpful
Polite and very thorough, and fast responses when wishing to secure the property. I would fully recommend using this letting agent....
read full review
Was this helpful? Yes

“Started fine but went very downhill. We rente......”

Share on :
Jul 23,2019
Minithumbdown
By: 'JC'
Jul 23,2019
8 people found
this helpful
Started fine but went very downhill. We rented with Ascend as they seemed like one of the more reputable agents in the city center but was severely let down by them. Firstly, I believe they are so well reviewed on here because they used to ...
read full review
Was this helpful? Yes
By: JC
Aug 05, 2019
View all comments (2)
Hi Stacey, It took over a month after the new tenants moved in for us to be provided with an invoice for the cleaning and Callum also constantly reiterated that "we are under no obligation to provide you with an invoice" for numerous items so your comment about being provided with invoiced for dilapidations is simply not true. Overall, he was unhelpful and rude - "discussing the proposed deductions" is a misnomer for the procedure, which is simply "either agree with us or go through a dispute ...

“When I decided I wanted to sell my property I ......”

Share on :
Jul 16,2019
Minithumbup
Lucy Wakeland
Courtney Crooks
By: 'Phil Gillett'
Jul 16,2019
0 people found
this helpful
When I decided I wanted to sell my property I was introduced to Ascend but Courtney in the lettings department, he made the start of the process seamless by getting Lucy from the sales team to get in contact with me. From the first call ...
read full review
Was this helpful? Yes

“Mollie was a fantastic agent, very helpful an......”

Share on :
Jul 13,2019
Minithumbup
By: 'Mohammed El-Bahnasawi'
Jul 13,2019
0 people found
this helpful
Mollie was a fantastic agent, very helpful and easy to reach. She was very friendly and approachable, and it felt like I was dealing with a friend rather than a salesperson which is a relief when it comes to this industry....
read full review
Was this helpful? Yes

“Molly was amazing. So friendly and helpful. A......”

Share on :
Jun 27,2019
Minithumbup
By: 'Matthew Helio'
Jun 27,2019
0 people found
this helpful
Molly was amazing. So friendly and helpful. Accessible to ask for advice and very diligent. I would definitely recommend Ascend...
read full review
Was this helpful? Yes

“I recommend Ascend !...”

Share on :
Jun 25,2019
Minithumbdown
By: 'Jonathan black'
Jun 25,2019
0 people found
this helpful
Mollie was very helpful, even when renting a flat fell through she found us another one instantly in the same building! Best experience I've had from any estate agents I have dealt with. Would deal with again for sure !...
read full review
Was this helpful? Yes

“Very Professional...”

Share on :
Jun 20,2019
Minithumbup
Tom
By: 'Frank Harris'
Jun 20,2019
0 people found
this helpful
Tom was very helpful during the initial viewing and guiding me thereafter towards securing the property and paying the holding deposit....
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Jun 17,2019
Minithumbup
By: 'ASB'
Jun 17,2019
0 people found
this helpful
Mollie was friendly, professional and responsive to calls and messages. I had lots of questions regarding the surrounding area and property itself and Mollie had quickly answered all my questions with confidence, which put my mind at ease. Overall, a quick and efficient process with ...
read full review
Was this helpful? Yes

“Excellent service from Mollie...”

Share on :
Jun 17,2019
Minithumbup
By: 'Liam Maguire'
Jun 17,2019
0 people found
this helpful
I was really happy with the service received from Mollie. She was very informative during the viewing, and kept us up to date whilst we was waiting response from the landlord. Thanks Mollie!...
read full review
Was this helpful? Yes
Staff picture Robert
(326)
Staff picture Courtney Crooks
(231)
Staff picture Lucy Wakeland
(15)
Staff picture Ektha Mehta
(3)
Staff picture Claudia Davey
(5)
Staff picture Matthew Herbert
(6)
Staff picture Ardent
(16)
Staff picture Amanda Field
(5)
Staff picture Oliver Sacks
(2)
Staff picture Adam Stephenson
(22)
Staff picture Faye
(11)
Staff picture Lora Barker
(10)
Staff picture Lucy Sexton
(10)
No image available Tom
(4)
Staff picture Mark
(2)
Staff picture Fiona Trigg
(11)
Staff picture James Hardern
(6)
Staff picture Ewan Rowe
(2)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

As Seen On

Get in touch with

Ascend Properties

Branch - Manchester, M3