Crawley, RH11
4.9/5, 152 reviews
99% recommended
89% lettings valuation accuracy
96% lettings fee satisfaction
Stanford Grey | Estate Agents Crawley Croydon Surrey West Sussex

“Very professional and fantastic service....”

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Aug 19,2018
Minithumbup
Sasha Carruthers
By: 'George Cartwright'
Aug 19,2018
0 people found
this helpful
Fantastic service. Nothing negative to say. Would like to write a positive review but will not let me do that.
Comment on agent fees
Good
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Opening Hours
Address

Stanford Grey
Unit 60, Basepoint, Metcalf Way
Crawley
West Sussex
RH11 7XX
01293817602

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 89% 96% £650 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
55 0 71 1 9 0 11 0 4 1
Areas covered
  • RH11
  • Crawley
  • RH12
  • Horsham
  • RH10
  • Croydon
  • RH6
  • South Croydon
  • RH1
  • South Norwood
  • RH2
  • Thornton Heath
  • RH13
  • Copthorne
  • CR0
  • East Grinstead
  • CR2
  • Horley
  • CR7
  • Redhill
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties
Images & Videos

“we are relocating from South Africa and have ......”

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Aug 31,2019
Minithumbup
Sasha Carruthers
By: 'Bronwyn Schultz'
Aug 31,2019
0 people found
this helpful
we are relocating from South Africa and have been dealing with Sasha with regards to a property. She has provided us with the mose excellent service. She is prompt, knowledgeable and so willing to help us....
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“Sasha Carruthers_Stanford Grey...”

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Jul 30,2019
Minithumbup
By: 'Dana Johns'
Jul 30,2019
0 people found
this helpful
Very efficient and efficient service, non of the usual pain that you get with most other agents (that make it abundantly clear they work for the landlord and not you)....
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“Very good and quick and easy when going throu......”

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Jul 14,2019
Minithumbup
Sasha Carruthers
By: 'Liam murray'
Jul 14,2019
0 people found
this helpful
Very good and quick and easy when going through the process of renting the property. Sasha is great and made it very easy fo us....
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“Very happy with the service I received form S......”

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Jul 13,2019
Minithumbup
Sasha Carruthers
By: 'Cheyne'
Jul 13,2019
0 people found
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Very happy with the service I received form Sasha. She was very helpful and went above and beyond to help us out...
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“We have a very good opinion about Sasha and a......”

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Jul 13,2019
Minithumbup
Sasha Carruthers
Jayne
By: 'Florin Ciolacu'
Jul 13,2019
0 people found
this helpful
We have a very good opinion about Sasha and about Stanford Grey as an agency. They have been very professional with us , friendly, polite and passionate about properties. Accurate on appointments and on good timing ....
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“The service provided to my family in the acqu......”

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Jul 13,2019
Minithumbup
Sasha Carruthers
By: 'Bronwyn Schultz'
Jul 13,2019
0 people found
this helpful
The service provided to my family in the acquisition of a rental property has been outstanding! Stanford Grey Crawley branch has made the process as painless as possible and assisted us all the way!...
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“Good afternoon. I and my husband we are Portu......”

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Jul 07,2019
Minithumbup
Sasha Carruthers
By: 'Sabino dos Santos'
Jul 07,2019
0 people found
this helpful
Good afternoon. I and my husband we are Portugueses and do not very well english but Sasha was wonderful and always wanted to help us. She is incrible and very helpful. The house is beautiful and cozy. Good value for money. Thank you so much ...
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Attachments

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“Jayne is very proactive and has let my flat v......”

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Jul 06,2019
Minithumbup
Jayne
By: 'Paul'
Jul 06,2019
0 people found
this helpful
Jayne is very proactive and has let my flat very quickly to good tenants. Full of energy and very helpful...
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“Sasha has been helpful all the way throughout......”

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Jul 05,2019
Minithumbup
Sasha Carruthers
By: 'Serene'
Jul 05,2019
0 people found
this helpful
Sasha has been helpful all the way throughout been able to message her whenever needed always can get hold of her and very professional....
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“Proactive approach...”

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Jul 05,2019
Minithumbup
Sasha Carruthers
Jayne
By: 'Milad Kamkar'
Jul 05,2019
0 people found
this helpful
I used Stanford grey to rent out my property they were proactive to find a suitable tenant for me and worked tirelessly to organize and and iron out any issues. I'm grateful for your hard work ladies....
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“Services clearly explained and all questions honestly answered...”

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Jun 01,2019
Minithumbup
Sasha Carruthers
By: 'Robert'
Jun 01,2019
0 people found
this helpful
I only interacted with Sasha once when i moved to the property. She was amazing as she honestly and confidently answered my questions. I felt so comfortable and valued as a customer. She also demonstrated highest level of customer care....
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Comment on agent fees
Good
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“Right place...”

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May 31,2019
Minithumbup
Sasha Carruthers
Jayne
By: 'Leonardo Morauer'
May 31,2019
0 people found
this helpful
Sasha was very attentive and helpful from the beginning of our home search. Always gave us an answer and sought to help with our doubts. We are very happy with the new house. The structure of the house is the same as offered on the ...
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Comment on agent fees
punctual
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“Excellent experience with Sasha from the start....”

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May 28,2019
Minithumbup
Sasha Carruthers
By: 'Theresa'
May 28,2019
0 people found
this helpful
Sasha has been brilliant from the start of my process to move. I was given a deadline from my previous landlord as he was selling the house and Sasha done everything in her power to help me. I am now in a lovely property and ...
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Comment on agent fees
The fees are very reasonable
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“Outstanding...”

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May 28,2019
Minithumbup
Sasha Carruthers
By: 'Alice'
May 28,2019
0 people found
this helpful
Outstanding. Reliable services. When we needed information about the flat we asked and we got a answer straight back. I'm happy with the outcome of the service what we have been given....
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Comment on agent fees
Fantastic
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“Tenet...”

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May 28,2019
Minithumbup
Sasha Carruthers
By: 'Ewa.A'
May 28,2019
0 people found
this helpful
Thank you for all the work you have done Sasha Carrutthers on my behalf, im really impressed. Good luck with your business, such a great service. You have managed to get my flat rented out within a 3 weeks!! I Your website is well designed and ...
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“Great service...”

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May 21,2019
Minithumbup
Sasha Carruthers
By: 'David and Sabrina'
May 21,2019
0 people found
this helpful
Sasha has been amazing throughout our experience. She provided timely updates and was accommodating in responding to queries and concerns. She was polite and professional in all dealings....
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Comment on agent fees
Fees appear to be in line with market rate.
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“Great service!...”

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May 21,2019
Minithumbup
Sasha Carruthers
Jayne
By: 'Matt TM'
May 21,2019
0 people found
this helpful
Both Sasha and Jayne were thoroughly efficient and proactive throughout and secured me a great tenant with extremely reasonable fees. I would highly recommend them to any prospective landlord....
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Comment on agent fees
Very competitive
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“Professional, efficient and friendly service...”

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May 20,2019
Minithumbup
Sasha Carruthers
By: 'Bira'
May 20,2019
0 people found
this helpful
Sasha has provided an excellent service from start to end. Everything was made clear from the start and every step forward communicated in a very efficient and professional manner. I would not hesitate in recommend Stanford Grey. Well done girls!...
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Comment on agent fees
Fees were the market average, good value for the service provided.
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“Excellent service...”

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May 17,2019
Minithumbup
Sasha Carruthers
By: 'IsabelleM92'
May 17,2019
0 people found
this helpful
Finding, viewing and securing our rental property with Sasha was straightforward, efficient and seamless. All information was communicated well, eventualities and considerations addressed promptly. We found the right property quickly and when we did, all paperwork was facilitated by Sasha instantly and explained fully. We ...
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“Faultless...”

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May 16,2019
Minithumbup
Sasha Carruthers
By: 'kittyh101'
May 16,2019
0 people found
this helpful
Working with Sasha moving into our rental property in the Purley area was seamless and smooth. She is highly reliable, prompt and extraordinarily efficient. She was able to match our requirements in a property extremely well. Most of all I have been impressed by Sasha's ...
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Comment on agent fees
Very clear and good.
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“All very efficient and helpful...”

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May 16,2019
Minithumbup
By: 'Barbara'
May 16,2019
0 people found
this helpful
Would recommend this agency as they found me a tenant very quickly and efficiently while other agents couldn't and followed it through to the end....
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Comment on agent fees
Matched other fees
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“very happy...”

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Mar 02,2019
Minithumbup
Sasha Carruthers
Jayne
By: 'Jagruti Shah'
Mar 02,2019
1 people found
this helpful
Very happy with the service received, this is the second time they have found me good tenants. Everything was sorted so smoothly between first tenant moving out and new tenants moving in. Very impressed!...
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Comment on agent fees
Reasonable as per the current market rate
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“Excellent service...”

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Feb 27,2019
Minithumbup
Sasha Carruthers
By: 'Tenant Elizabeth'
Feb 27,2019
0 people found
this helpful
Sasha has been a star! Prompt service; full explanations when requested and speedy updates from the viewing of the property; the referencing process right up to the moving in date....
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Comment on agent fees
Its in line with the Market overall so fair enough...
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“Excellent Customer Service...”

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Feb 27,2019
Minithumbup
Sasha Carruthers
By: 'Karldm'
Feb 27,2019
0 people found
this helpful
As a landlord you always depend on agents to find the most suitable tenants and keep you informed of progress and feedback good or bad. Although Sasha was not successful on two occasions not to find a tenant for me I would always choose her ...
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Comment on agent fees
Good
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“Professional...”

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Feb 26,2019
Minithumbup
Jayne
Sasha Carruthers
By: 'Lawrence'
Feb 26,2019
0 people found
this helpful
I have rented, having had many viewings with other estate agents and felt I was not informed correctly on many matters, I came across Stanford Grey they completely made me feel at ease and a trust was soon established. I would highly recomend Stanford Grey ...
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Comment on agent fees
Good
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Staff picture Sasha Carruthers
(322)
Staff picture Jayne
(170)

Tenant Fees

Permitted payments
For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.

For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

Holding deposits (a maximum of 1 week's rent);
Deposits;
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Payments for the late payment of rent;
A breach of a term of the contract;
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.

Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of:

the redress scheme they are a member of; and
the name of the approved or designated Client Money Protection scheme they are a member of (if any).
Last updated at 09/07/2019, 3:15 PM by Jayne Roberts
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;

If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email jayne@stanfordgrey.co.uk

2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.

3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.

4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.

5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.

6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 3:07 PM 31/10/2017 by allAgents

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Stanford Grey

Branch - Crawley, RH11