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Aug 23,2012
By: 'BoycottBraithwait'
Aug 23,2012
4 people found
this helpful
Accepted our offer, insisted on a quick exchange, and then - once we had incurred survey, mortgage and legal fees - delayed on providing lease paperwork for 6 months, before re-marketing the property, only at a price that was 20% higher than previously agreed. The owners of Braithwait seem to think that because they developed, owned and represented this property, that somehow they can bully, cheat and swindle with impunity. Do not trust them, do not deal with them and do not bother entering into any conversations with them at all. Save your breath...
Was this helpful? Yes
By: BraithwaitManager
Nov 22, 2012
This case had some very specific circumstances to it which led to the aborted sale, and eventual remarketing. I completely understand the frustration and anger of the prospective buyer but we are not in business to cheat or swindle anyone. Trust is earned and we have obviously not earned it in here.
Estate agency is a service sector industry. It is also a balancing act between ones client (usually the vendor) whose interests we are legally obliged to represent and the purchaser who will (usually) end up living in your neighbourhood!
I took the position of Branch Manager here on the 3rd of September this year. I know that whilst many people were extremely happy with the service we have provided there is always room to improve. My appointment has heralded the start of a re-branding and re-launching of the Braithwait Agency starting with the recent office refurbishment, our new web site (launching 2013) and new marketing campaign these are all just the outward signs that things have changed and are changing. We are here as a part of the local business community. We will work hard to earn your trust and deal fairly with you whether you are buying, selling letting or renting your property because that is how you build a successful business for the long term.

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