Edinburgh, EH9
4.9/5, 81 reviews
99% recommended
100% lettings valuation accuracy
97% lettings fee satisfaction



Property Features


“Good experience so far...”

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Aug 13,2018
Minithumbup
By: 'Malcolm'
Aug 13,2018
0 people found
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I want a letting agent to market my properties effectively, ensure my tenants will look after the flats, and pay me on time. At Home in Edinburgh have proven to be very good at all three. Moreover, they keep me informed of any developments in the flats and respond quickly to any of my requests.
Comment on agent fees
Fees are reasonable and transparent
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Opening Hours
Address

At Home In Edinburgh
39 Warrender Park Road
Marchmont,Edinburgh
City of Edinburgh
EH9 1EU
01312294001

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 97% £450 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 26 0 0 0 0 0 6 1
Areas covered
  • EH3
  • New Town
  • EH1
  • Old Town
  • EH2
  • Stockbridge
  • EH4
  • Comely Bank
  • EH5
  • Slateford
  • EH6
  • Dalry
  • EH7
  • Marchmont
  • EH8
  • Newington
  • EH9
  • Bruntsfield
  • EH10
  • Morningside
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL
Latest Properties

No Properties

“Top marks!...”

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Oct 28,2021
Minithumbup
Rick
By: 'Iain Meiklejohn'
Oct 28,2021
0 people found
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Recently signed up with At Home In Edinburgh and have been really pleased with the service provided. My wife and I met Rick at our property initially where he had a look around the flat and then took over from there, managing everything to a ...
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“Very friendly, communicative and efficient...”

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Oct 27,2021
Minithumbup
Rick
By: 'Ewelina'
Oct 27,2021
0 people found
this helpful
Very friendly, communicative and efficient. I didn't need to worry about anything when preparing my property for renting. I couldn't have asked for a better service!...
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“Really helpful throughout the entire process...”

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Oct 27,2021
Minithumbup
Rick
By: 'David'
Oct 27,2021
0 people found
this helpful
Really helpful throughout the process. My main concern was needing to get my property up to scratch for rental purposes, and working a full time job across the city made that difficult. At Home In Edinburgh managed everything that needed to be done for me, ...
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“i have been...”

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Oct 19,2021
Minithumbup
By: 'Sara'
Oct 19,2021
0 people found
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i have been a landlord for a number of years and recently moved to At Home in Edinburgh They are friendly and approachable and a pleasure to deal with . If you are with a larger agency and thinking of moving I would highly recommend moving ...
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“Rick and his team are fantastic. They made r......”

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Oct 16,2021
Minithumbup
Rick
By: 'Suzanne Miller'
Oct 16,2021
0 people found
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Rick and his team are fantastic. They made renting out my property stress free, and they have that personal touch which is so often missing . I wouldn't hesitate to recommend....
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“Great Service...”

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Oct 13,2021
Minithumbup
By: 'Judith'
Oct 13,2021
0 people found
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I had to leave Edinburgh on short notice for work and wanted to rent out my flat while I'm away. Having been a tenant in Edinburgh before it was important to me to find an agency that would be lookig after my flat but also ...
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“At Home In Edinburgh is a fair letting agent...”

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Jul 06,2021
Minithumbup
Rachel Dixon
By: 'Rosie'
Jul 06,2021
0 people found
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At Home In Edinburgh is one of the best letting agents I have interacted with as a tenant. They always reply quickly, are never rude, and are fair when it comes to deposit returns. Repairs were always done in a reasonable time frame. Rachel in ...
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“First Class Letting agent in Edinburgh...”

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Mar 31,2021
Minithumbup
Rick
Rachel Dixon
By: 'Graeme'
Mar 31,2021
0 people found
this helpful
Excellent letting agent. Have used AHIE for our long term let for a number of years and they have managed the property reliably with no concern or issues. Also used as a holiday letting agent again would throughly recommend. Very personal small family business, with ...
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“As a Private Landlord at the time (I had prev......”

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Mar 11,2021
Minithumbup
Rick
Rachel Dixon
By: 'Richard'
Mar 11,2021
0 people found
this helpful
As a Private Landlord at the time (I had previously decided against using a Letting Agency to manage my property) 'At Home In Edinburgh' were recommended to me when I was looking for a new tenant. I have found Rick and the team at 'At ...
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“We have used At Home in Edinburgh for a numbe......”

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Feb 23,2021
Minithumbup
Rick
Vicky Cox
By: 'Lynsey'
Feb 23,2021
0 people found
this helpful
We have used At Home in Edinburgh for a number of years, we were very happy with the service they provided. They were always on hand to answer any questions and always provided a smooth rental transition. Thank you so much to Vicky, Rick and ...
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“Highly recommended...”

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Jan 21,2021
Minithumbup
Rick
Rachel Dixon
By: 'Sophie'
Jan 21,2021
0 people found
this helpful
I rented from At Home in Edinburgh from March 2019-January 2021. I didn’t have any issues whatsoever with the agency and would highly recommend them. They were always quick to respond and friendly. Any issues with maintenance or anything else was dealt with in a ...
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“They have restored my faith in letting agents...”

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Jan 18,2021
Minithumbup
Rick
Rachel Dixon
By: 'Jed'
Jan 18,2021
0 people found
this helpful
I have dealt with several agents over the years and assumed that mind-boggling incompetence was the industry standard, however I was very pleasantly surprised with how responsive, knowledgeable and easy to deal with At Home in Edinburgh are. They found us tenants at very short ...
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“I can highly recommend Rick, Rachel and the t......”

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Jan 14,2021
Minithumbup
Rick
Rachel Dixon
By: 'Amanda'
Jan 14,2021
0 people found
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I can highly recommend Rick, Rachel and the team. It was my first time letting out a property and they made the whole process so simple. Managing to find me the perfect tenants within the month during covid restrictions and over the festive period was ...
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“At Home in Edinburgh was a great rental agenc......”

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Nov 25,2020
Minithumbup
Rachel Dixon
By: 'Rosie'
Nov 25,2020
0 people found
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At Home in Edinburgh was a great rental agency to work with. They made the application process through to the move out process seamless. They were super quick to respond to any maintenance request and we’re always available. Rachel was the main agent we ...
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“Absolutely excellent service received from At......”

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Sep 25,2020
Minithumbup
Rachel Dixon
Rick
By: 'Jen'
Sep 25,2020
0 people found
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Absolutely excellent service received from At Home in Edinburgh to let my flat. They gave me great help & advice and nothing was too much trouble. Very professional and everything was dealt with promptly & efficiently. Would highly recommend....
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“A Small Business that Cares about People...”

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Sep 22,2020
Minithumbup
Rick
Rachel Dixon
By: 'Manon'
Sep 22,2020
0 people found
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At Home in Edinburgh is a small business with stellar customer service and reasonable prices! The flat at West Montgomery Place was gorgeous and very clean, at a great location. It felt like home and had everything we could need. The agents even helped us ...
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“We highly recommend Rick and his team . Their......”

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Aug 27,2020
Minithumbup
Rick
By: 'Ryan'
Aug 27,2020
0 people found
this helpful
We highly recommend Rick and his team . Their communication, professionalism and dedication at finding the right tenant for our property was impressive. We are living abroad so its always a bit nerve racking not being able to ensure the property is being cared for but ...
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“We were recommended At Home in Edinburgh by o......”

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Aug 10,2020
Minithumbup
By: 'Sarah'
Aug 10,2020
0 people found
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We were recommended At Home in Edinburgh by our family to let out our flat for a year whilst my husband pursued a job opportunity. We felt the flat was left in safe hands and the team were always quick to communicate with us on ...
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“At home in Edinburgh provide an excellent ser......”

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Jul 30,2020
Minithumbup
By: 'Doug'
Jul 30,2020
0 people found
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At home in Edinburgh provide an excellent service and lead you through the process of renting and all the requirements of a landlord ....
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“Excellent Agency....”

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Jul 21,2020
Minithumbup
Rachel Dixon
By: 'Cameron'
Jul 21,2020
0 people found
this helpful
We rented a flat in Bruntsfield, we were sent a highly professional video tour of the property which was clear, well described and accurate. A viewing was arranged just before the lease was signed, and Rachel took us through the process. Everyone I’ve spoken ...
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“Excellent agency. I used them to source an in......”

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Jun 08,2020
Minithumbup
Rick
By: 'Victoria'
Jun 08,2020
0 people found
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Excellent agency. I used them to source an investment property and manage it on my behalf. Rick went above and beyond at every stage of the process....
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“Impressed by their professionalism and attention to detail......”

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May 28,2020
Minithumbup
Rick
Rachel Dixon
By: 'Matthew'
May 28,2020
0 people found
this helpful
I have lived at their property for 18 months. During the viewing and application process I was impressed by their professionalism and attention to detail. For example, the flat “actually” looked like the photographs and was exactly as they had described. When I signed the lease, ...
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“Having a property that I wanted to rent out and ......”

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May 10,2020
Minithumbup
Rick
Rachel Dixon
By: 'Jason'
May 10,2020
0 people found
this helpful
Having a property that I wanted to rent out and not really knowing where to look, Rick and his team (At Home In Edinburgh AHIE) were recommended to me by a good friend who is a mortgage broker. He said that he works closely with ...
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“Great service during coronavirus crisis...”

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Apr 30,2020
Minithumbup
Rick
By: 'Niamh'
Apr 30,2020
0 people found
this helpful
Unfortunately, I did not end up staying in the property I had booked with At Home In Edinburgh - I had to cancel due to the coronavirus crisis. Nonetheless, I wanted to note, with gratitude, the professionalism, responsiveness and decency I experienced in my dealings ...
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“I don’t know how I would have managed the las......”

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Mar 13,2020
Minithumbup
Rachel Dixon
Rick
By: 'Pamela'
Mar 13,2020
0 people found
this helpful
I don’t know how I would have managed the last few months with difficult tenants etc. You guys have been amazing. Super efficient, managing every conceivable situation I highly recommend this company....
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“I wouldn’t go past this company for letting a......”

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Feb 25,2020
Minithumbup
Rick
By: 'Sylvia'
Feb 25,2020
0 people found
this helpful
I wouldn’t go past this company for letting a property. Great friendly team who actually get to know you as a person (not the experience I’ve had with some of the bigger letting agents out there). Knowledgeable on letting legislations and give straightforward ...
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Staff picture Rick
(48)
Staff picture Rachel Dixon
(17)
Staff picture Vicky Cox
(14)
Staff picture Jackie Hodkinson
(0)
No image available Nathania Baptiste
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No image available Marina Pellegrini
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Landlord Fees

Long Term:
Full management - 12% (inclusive of VAT)
Let Only - £480 (inclusive of VAT)

Short Term:
Full management - 18% (inclusive of VAT)

Tenant Fees

No tenant fees.
Last updated at 05/03/2020, 11:08 PM by Rick McCann
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

At Home In Edinburgh Ltd
82 St Stephen Street
Edinburgh
EH3 5AQ

or

info@athomeinedinburgh.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1

We will acknowledge receipt of your complaint in writing within 3 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2

Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3

Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4

Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5

You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot

At Home In Edinburgh Ltd is registered with the Scottish Letting Agent Register (Letting Agent Registration Number - LARN1902079) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

At Home In Edinburgh Ltd is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 2:24 PM 02/03/2016 by Annabel

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At Home In Edinburgh

Branch - Edinburgh, EH9