I would strongly advise against letting through Linley and Simpson.
In fact, I would not wish our experience on anybody.
In summary, Linley and Simpson:
Are poorly organised
Demand viewings without your presence
Try to ignore your legal rights
Bully tenants with false suggestions of legal action for not allowing a viewing
Insinuate you are upto something if you won\'t allow a viewing
Seem to think your deposit is fair game
Tell you they have returned your deposit, when they have not
Completely ignore any concerns you might raise
Make no mistake, the moment you give notice to end your tenancy, you become a nothing to them. They will view you with contempt if you some much as question what they are doing. Not convinced? Read on...
Throughout our tenancy, they have been fairly inept, but the real problems came when we gave notice to leave.
I dared to ask to be present whenever potential tenants came to view my home. I made myself available almost every day of the week. I made arrangements to get home from work early to facilitate this, but it was not enough.
One day I received an answer phone message, from the branch manager, stating that a viewing would go ahead, while I was at work, whether I liked it or not. I called back to explain this was not acceptable, but was not prepared for the response I received!
I was told that the viewing was not negotiable, despite explaining my right to "quiet enjoyment".
The manager then accused me of not wanting the property to be let (despite me making myself available almost every day).
Next the manager actually tried to suggest that I might be taken to court, by the Landlord, for loss of rental earnings if a Tenant was not found!
He then claimed I wasn\'t allowing viewing without being present because quote "I had something to hide". How incredibly offensive!
The manager only backed down when I threatened to take measures to prevent their access. This is something I never thought I would have to do!
Anyway, a tenant was found a few days later and all went quiet...until checkout.
Myself and my partner spent 3 full days off work cleaning the house from top to bottom. We left the house in a far cleaner state than it was at the start of the tenancy. Despite this we were told that they would be getting quotes for a professional clean.
2 days later I visited the property to find major building and decorating work taking place. There was dust, paint, tools, rubbish etc everywhere!
I informed L&S of this and they didn\'t even have the decency to acknowledge my concerns. All they have did was tell me they had received quotes for £120 for cleaning (after the decorators had been in!). They advised I would have to raise a dispute with the TDS if I wanted my money back.
They told me they had returned the balance of my deposit fee to bank account.
1 week later and my money has not been returned and the bank say there is no trace of any incoming transaction from them.
Needless to say this has now gone to dispute.
What agent could do to change your mind?
Quite simply, not created the issues outlined above.