Mark was an excellent letting agent. We phoned up with a fairly specific list of requirements (we\'d been looking for a bit and knew what we wanted) and 3 places we were interested in seeing from their website. He listened to our requirements and immediately told us to skip 2 out of the 3 as they wouldn\'t fit our needs, but that the other was a "cracking good flat". In total with various agents we saw about 30 different properities, and chose the one that he recommended to us. He was accomodating, helping us go back for a second viewing on short notice to answer some questions we\'d come up with and couldn\'t remember the answers to, answering our questions, and working with us on references. We\'d been away travelling, so had to be a bit creative in our references compared to the norm, but it all worked out in the end. He also went the extra mile to find a solution for us when our move day didn\'t go to plan, and we really appreciated his evident commitment to not just find us the right property but ensure that everything at their end went smoothly ready for us to move in.