“Awful at dealing with tenants...”
1 Star Review
Aug 06,2018
By:
'Shannon'
Aug 06,2018
Branch: Loughborough, 7 Swan Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE12
Branch: Loughborough, 7 Swan Street
Lettings (as a Tenant)
Postcode: LE12
3
people found
this helpful
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is very rude and mardy!!! She needs to wipe that smug look off her face and smile for once!, they never passed things on to the landlord to get fixed they just ignored emails so we had no fence in the back garden for about a year, when we moved out they took money off us in our deposit even tho we left the house nicer then when we got it I asked for receipts for the money they took out of our deposit but I just get ignored by rami, they need to work on customer service immensely they are not happy or helpful at all! Do not rent any houses from these people!!!
Comment on agent fees
Everything about them awful
3
people found
this helpful
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