Loughborough, LE11
1.2/5, 14 reviews
7% recommended
0% sales valuation accuracy
0% sales fee satisfaction
33% lettings valuation accuracy
13% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


“Awful at dealing with tenants...”

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Aug 06,2018
Minithumbdown
Rami
By: 'Shannon'
Aug 06,2018
3 people found
this helpful
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is very rude and mardy!!! She needs to wipe that smug look off her face and smile for once!, they never passed things on to the landlord to get fixed they just ignored emails so we had no fence in the back garden for about a year, when we moved out they took money off us in our deposit even tho we left the house nicer then when we got it I asked for receipts for the money they took out of our deposit but I just get ignored by rami, they need to work on customer service immensely they are not happy or helpful at all! Do not rent any houses from these people!!!
Comment on agent fees
Everything about them awful
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Opening Hours
Address

Frank Innes
7 Swan Street
Loughborough
Leicestershire
LE11 5BJ
01509 833262

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 33% 13% £550 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 1 6 0 0 0 0 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“I've had an extremely disappointing experienc......”

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Mar 16,2024
Minithumbdown
By: 'Incognito'
Mar 16,2024
0 people found
this helpful
I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants caused significant damage to my property, which I only discovered after years of their tenancy. I had to resort to ordering a skip to deal ...
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“Spoken to Emily twice now, got to be the most......”

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Sep 12,2023
Minithumbdown
Emily
By: 'Vivienne'
Sep 12,2023
0 people found
this helpful
Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very abrupt and put the phone down on me, it’s not like you are getting paid to do a job( oh wait you are) try ...
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“Terrible agency. Rude. Ignorant. Don’t bother......”

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Aug 30,2022
Minithumbdown
By: 'H'
Aug 30,2022
1 people found
this helpful
Terrible agency. Rude. Ignorant. Don’t bother if you can avoid it!! Increase rent despite us saying we cannot afford it! Told us to ‘get a council house’ ....
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“Waste of time...”

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Jul 07,2021
Minithumbdown
By: 'Callum'
Jul 07,2021
1 people found
this helpful
Useless and unfriendly staff. Was told I would be kept informed but I have been constantly ignored. Stay away from these as much as possible. Absolutely useless...
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Was this helpful? Yes

“Excellent and professional service, efficient......”

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Oct 14,2020
Minithumbup
By: 'Stephen'
Oct 14,2020
0 people found
this helpful
Excellent and professional service, efficient and speedy responses, everything handled well and pressure taken of my self as a prospective tenant...
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“Unfair service...”

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Jan 14,2020
Minithumbdown
By: 'Rose'
Jan 14,2020
1 people found
this helpful
We viewed a property before Christmas with all intentions of proceeding with application. Had everything lined up to go. Tried to arrange a second viewing for measurements etc ( whilst on our first viewing the current tenant said he was ok for a 2nd viewing whenever ...
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“Awful at dealing with tenants...”

Share on :
Aug 06,2018
Minithumbdown
Rami
By: 'Shannon'
Aug 06,2018
3 people found
this helpful
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is ...
read full review
Comment on agent fees
Everything about them awful
Was this helpful? Yes

“Do not use this company!!! I had staff enter my ......”

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Nov 16,2017
Minithumbdown
Rami
By: 'Ben'
Nov 16,2017
3 people found
this helpful
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another ...
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Comment on agent fees
Bad
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“Horrendous communication! Spent two days trying to book a letting ......”

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Aug 26,2016
Minithumbdown
By: 'Feline'
Aug 26,2016
1 people found
this helpful
Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone ...
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Comment on agent fees
N/A
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“DO NOT USE. Worst estate agents. First off took over 2000 ......”

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Aug 14,2016
Minithumbdown
By: 'Unhappy'
Aug 14,2016
1 people found
this helpful
DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get ...
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What agent could do to change your mind?
Absolutely atrotious
Attached Filesnbsp;
Comment on agent fees
Absolutely atrotious
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“Unfortunately I had the dealings with both Sophie and Charlotte ......”

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Jun 09,2016
Minithumbdown
By: 'Local'
Jun 09,2016
3 people found
this helpful
Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village ...
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Comment on agent fees
N/A to me
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“Terrible agent ever! very un-professional and rude customer service! no ......”

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Oct 28,2015
Minithumbdown
By: 'mickel'
Oct 28,2015
3 people found
this helpful
Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your problem....
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“Jessica was rude and very unprofessional. The viewing of the ......”

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Sep 20,2014
Minithumbdown
Jessica
By: 'Xinhai'
Sep 20,2014
5 people found
this helpful
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few ...
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What agent could do to change your mind?
Change the way they treat customers
Attached Filesnbsp;
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“Un-trained monkeys could do a better job then the current ......”

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Sep 17,2013
Minithumbdown
Chris
By: 'Countrysnide'
Sep 17,2013
5 people found
this helpful
Un-trained monkeys could do a better job then the current staff they employ! They came to do a property inspection on 11th March 2013, highlighted 28!!! Yes 28 repairs needed in the property from mold in 5 rooms, to the kitchen sink coming away from the wall and rotting ...
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What agent could do to change your mind?
They could actually care! Or alternatively take action to correct the mess!
Attached Filesnbsp;
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No fees information available
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Awards won by Frank Innes, Loughborough LE11 5BJ



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