West Bromwich, B70
3/5, 4 reviews
50% recommended
50% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
67% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“AVOID this Agent...”

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Aug 06,2018
Minithumbdown
By: 'Grenville'
Aug 06,2018
2 people found
this helpful
We used Connells as our letting agent when we moved out of our property in Dagger Lane, West Bromwich. The lady we dealt with was polite and responsive so we felt safe in her hands. She didn't stay with the company long though as they found us the worlds worst tenant who decided she didn't want to pay the rent so we started the eviction process. Connells strung us along with platitudes... "she is looking after the house well... keeping it spotless". When we finally evicted her the opposite was true - she had trashed the place and stolen the appliances! Connells gave us an inaccurate check out report which they never corrected and I had to do all the running around to make the insurance claims. Post eviction of the tenant I was made aware of the fact that Connells even showed people around the property to get a head start on a sale when they were not authorized to do so which is completely unacceptable as the property was in a terrible condition when the tenant vacated - clearly they didn't care about the value to me as a seller, just chasing a sale at any cost - if I could give them a zero star review I would.

UPDATE - Since I posted the original review I was contacted by the local branch and accused of slander. I have now made a formal complaint about this and shall also contact the Property Ombusman to ensure no one else has to suffer this "service" and the stress and aggravation this has caused me and my family.
Comment on agent fees
I paid well in excess of 1,500 GBP in fees to Connells even though the tenant they chose paid less than that in actual rent!
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Opening Hours
Address

Connells
3 Astle Park
West Bromwich
West Midlands
B70 8NS
0121 525 1177

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Lettings 50% 67% £495 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 1 0 0 0 1 0 0 0
Areas covered
  • B70
  • DY4
  • b71
  • B21
  • b66
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS NALS TDS SAGEagent Property Redress Scheme
Latest Properties

No Properties

“I have the best letting experience with connells...”

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Mar 01,2024
Minithumbup
By: 'Ifeoluwa'
Mar 01,2024
0 people found
this helpful
I have the best letting experience with connells so far. They made the process stress-free for me althrough my letting process. I've met different awful agents but connells gave me the best services. Their agents were really nice, supportive and helpful. I am definitely recommending ...
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“Connells has been the excellent housing…...”

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Jul 25,2023
Minithumbup
By: 'Abigail'
Jul 25,2023
0 people found
this helpful
Connells has been an excellent housing agent for me and my family in term of finding for mortgage and any other things. The reason I rated it 5 stars is because they helped me from the starting of mortgage findings to the end. I and my ...
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“Chaotic and ineffective service...”

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Feb 11,2019
Minithumbdown
By: 'AdamB'
Feb 11,2019
0 people found
this helpful
Following my second complaint in 3 years I have just moved my property from Connells. The West Bromwich branch failed to complete an inspection report correctly in March 2018 resulting in months of delay in completing two basic maintenance jobs. Communication between staff in different locations is ...
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Comment on agent fees
The monthly management fee is reasonable but does not represent value for money when their service is so poor.
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“AVOID this Agent...”

Share on :
Aug 06,2018
Minithumbdown
By: 'Grenville'
Aug 06,2018
2 people found
this helpful
We used Connells as our letting agent when we moved out of our property in Dagger Lane, West Bromwich. The lady we dealt with was polite and responsive so we felt safe in her hands. She didn't stay with the company long though as they ...
read full review
Comment on agent fees
I paid well in excess of 1,500 GBP in fees to Connells even though the tenant they chose paid less than that in actual rent!
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints - Residential Estate Agency
Compliance Group Estate Agency
Connells Group
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215410
E: [email protected]
Last updated at 9:08 AM 01/08/2016 by Aaran Ryatt

Awards won by Connells, West Bromwich B70 8NS



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