Morningside Edinburgh, Edinburgh, EH10
4.3/5, 685 reviews
84% recommended
80% lettings valuation accuracy
79% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


“HORRIFIC...”

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Aug 01,2018
Minithumbdown
By: 'annoyed'
Aug 01,2018
3 people found
this helpful
Our experience with this somewhat incompetent and dishonest group has been beyond negative. Had multiple property managers - all of which were of no help to us. Moved into an absolutely DISGUSTING flat when they said that it had been 'professionally' cleaned and our experience became continually worse over the duration of renting from them. Our shower and toilet broke, taking minimum 8 weeks for them to get someone out to fix it - the toilet not working for 11 out of the 12 months we lived there. Will NEVER return to renting with braemore and absolutely would NOT recommend renting from them.
Was this helpful? Yes
By: Braemore
Aug 07, 2018
Im really sorry to hear of your experience. Without knowing who you are, its not possible for us to comment on your review but what I would say is that we deal with maintenance issues as soon as we get the go ahead from the landlord/owner of the property. Without their authorisation, we cannot proceed with any works. This will be the same for all letting agents. Once again I'm sorry if this was the case with you.

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Opening Hours
Address

Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 79% £275 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 23 340 84 68 0 12 0 24 5
Areas covered
  • EH11
  • EH10
  • EH12
  • EH9
  • Morningside
  • EH8
  • Old Town
  • EH7
  • New Town
  • EH6
  • East Lothian
  • EH5
  • West Lothian
  • EH4
  • Mid Lothian
  • EH3
  • Fife
  • EH2
  • EH1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Braemore's cost of repairs are mouth-watering......”

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Dec 22,2022
Minithumbdown
By: 'Albundy'
Dec 22,2022
0 people found
this helpful
Braemore's cost of repairs are mouth-watering & they probably make more money than landlords. Braemore would not return keys on termination of tenancy as they tried to infer outstanding power bill was the landlord's responsibility. Braemore held the tenant's deposit, therefore this was nonsense. DO NOT ...
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“A complete shambles. One star is too many! F......”

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Feb 24,2022
Minithumbdown
Barry
By: 'Fiona'
Feb 24,2022
1 people found
this helpful
A complete shambles. One star is too many! From a landlord's perspective I would advise avoiding at all costs. Terrible communication, poor administrative processes in place. Errors from them on HMO certification, informing landlord of impending tenant departure, and even passing rent on to landlord! ...
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“£24 charge for a reference letter...”

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Sep 30,2021
Minithumbdown
By: 'Sophie Milton'
Sep 30,2021
0 people found
this helpful
They were alright when living in the property just slow to respond and fix issues. The worst part for me is that when I moved out and needed a reference they wanted to charge £24 for a reference letter. Can’t believe they get away with ...
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“AVOID AVOID AVOID AVOID AVOID Braemore are ......”

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Sep 10,2021
Minithumbdown
By: 'G l'
Sep 10,2021
1 people found
this helpful
AVOID AVOID AVOID AVOID AVOID Braemore are the worst rental agency in Edinburgh. They refuse to carry out repairs or any form of Maintenance at the properties they rent. Due to lack of Maintenance and repair even after repeated emails and calls, I ended up ...
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Attachments

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“Avoid. From a tenants perspective, Braemore p......”

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Sep 01,2021
Minithumbdown
Rachel
Mark
By: 'P'
Sep 01,2021
1 people found
this helpful
Avoid. From a tenants perspective, Braemore provides a miserable service with. extremely poor communication. Frequent mistakes made with no apology....
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“My experience with Braemore has been absolute......”

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Jul 09,2021
Minithumbdown
By: 'Aleks'
Jul 09,2021
0 people found
this helpful
My experience with Braemore has been absolutely terrible! This agency is not worth the hassle and they really don't care about their tenants. Me and my flatmate experienced 2 weeks without hot water and no washing machine! Our property manager was absolutely useless when it came ...
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“Would give zero stars if I could. Terrible...”

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Jun 25,2021
Minithumbdown
By: 'H'
Jun 25,2021
0 people found
this helpful
Would give zero stars if I could. Terrible experience over a 5 year period. Had at least 4 different property managers, no one seemed to know any previous notes or emails, impossible to get answers from, never answered the phone. Had to chase parking company, electric company ...
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“Excellent service from Alex McKinlay and Donn......”

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May 27,2021
Minithumbup
Alex
By: 'name withheld'
May 27,2021
2 people found
this helpful
Excellent service from Alex McKinlay and Donna Reape though they were dealing with owners who live abroad and were unable to visit Scotland due to the pandemic conditions. Both were easy to talk to and very efficient and always provided sound advice. This was in ...
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“Anybody there?I've come to Braemore by acc......”

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May 11,2021
Minithumbdown
Pauline
By: 'Julia'
May 11,2021
3 people found
this helpful
Anybody there? I've come to Braemore by accident as my original agency was bought up by Braemore. And that's when the trouble started.... Information is only sporadically passed on. It's impossible to get hold of someone via phone. Emails are not answered, even when there ...
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Was this helpful? Yes
By: Birgitta Nilsson
May 18, 2021
View all comments (2)
We have the exact same experience with Braemore. Its absolutely disgraceful and a NON existing customer service . I really don't understand it. We now stopped paying the rent , just to try to get some reaction from them , but even that does not seem to help . I have never experienced anything like it... ...

“I agree with all the shocking reviews. I was ......”

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May 08,2021
Minithumbdown
By: 'Pp'
May 08,2021
0 people found
this helpful
I agree with all the shocking reviews. I was treated the same. I was with Alba fir years then back in 2019 the service was terrible. When tenants left they were charging for cleaning and repairs which were not being carried out. Check in reports were ...
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“Property Management...”

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Mar 01,2021
Minithumbup
Michael
By: 'Alan'
Mar 01,2021
0 people found
this helpful
As an overseas Landlord (at the other end of the world) it is great to have confidence that your agent is taking care of your property and tenant. I have found Michael to both responsive and considerate in reaching the high level of management I ...
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Comment on agent fees
Reasonable for service being provided
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“My partner and I are currently securing a lea......”

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Feb 27,2021
Minithumbup
Paul
By: 'Paul'
Feb 27,2021
0 people found
this helpful
My partner and I are currently securing a lease with Braemore and have thus far found the whole process to be simple and friendly. I enquired about the property and within 24 hours, had two possible viewing dates. I met Paul Davis on site and was ...
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“Mice...”

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Dec 24,2020
Minithumbdown
Andras
By: 'Libby'
Dec 24,2020
0 people found
this helpful
We have a mouse infestation, and were told that because of the time of year, no pest control would be available until January. * told me that there is no such thing as emergency pest control, which I'm not sure is true. He also refuted that ...
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“Shockingly unprofessional and shameless service...”

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Nov 04,2020
Minithumbdown
By: 'Ivana'
Nov 04,2020
1 people found
this helpful
Little adjustment of my original review left a year ago let's say...Now that tenancy experience is over I must share it with anyone interested to rent out with this agency. Even though this story may not come as a surprise to some of you ...
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“Fergus was an incompetent and rude property m......”

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Jun 13,2020
Minithumbdown
Fergus
By: 'Luke'
Jun 13,2020
0 people found
this helpful
* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience: - When moving in, we had an array of problems with the flat. We focused our attention on requesting that the broken table was ...
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“Braemore have let our property for many years......”

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May 29,2020
Minithumbup
By: 'Neil'
May 29,2020
3 people found
this helpful
Braemore have let our property for many years efficiently and covered just what we needed at a competitive rate. When it was time to sell they marketed the property excellently and managed the process in a timely manor....
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“Bad Lettings agency and ** did not help at all...”

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May 25,2020
Minithumbdown
By: 'Lucy'
May 25,2020
2 people found
this helpful
Also had an appalling experience with this particular agency and property manager. Disgusted with the way he handled a significant problem at the beginning of the tenancy. Rude, passive aggressive tone for no reason at all; he won't take responsibility or help out - always ...
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“Braemore provides a quality service...”

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Apr 30,2020
Minithumbdown
Gary
Kjartan
By: 'Neil'
Apr 30,2020
0 people found
this helpful
I have been letting my own home with Braemore for the past 12 years and in that time there have been no issues of concern - only 3 marketings and great tenants have been quickly found. The remarkable thing is that with Braemore Lettings - through their ...
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“Fergus was useless and rude. The worst proper......”

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Apr 06,2020
Minithumbdown
Fergus
By: 'James'
Apr 06,2020
4 people found
this helpful
Fergus was useless and rude. The worst property manager in my 7 years of renting. Do not go with Braemore if at all possible....
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“They may call themselves that but they couldn......”

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Mar 30,2020
Minithumbdown
By: 'Ben'
Mar 30,2020
0 people found
this helpful
They may call themselves that but they couldn't let my flat for love nor money. Finally got rid of them and the new agent had a choice of two suitable tenants for me within one week. That was two and a half years ago and ...
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“Excellent property manager...”

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Mar 18,2020
Minithumbup
Emma Breach
By: 'Lynne'
Mar 18,2020
0 people found
this helpful
Always has a prompt reply with solution . Nothing a problem . Easy to work with , a huge pleasure to have as my property manager.....
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“Always willing to assist , queries answered a......”

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Mar 17,2020
Minithumbup
Susan
Pauline
By: 'Mary'
Mar 17,2020
0 people found
this helpful
Always willing to assist , queries answered as soon as possible nothing is to much trouble If I email it is answered asap and my query is soon sorted Thank you both...
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“I have been renting the flat for a few years.......”

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Mar 11,2020
Minithumbup
Pauline
Susan
By: 'Iwona'
Mar 11,2020
0 people found
this helpful
I have been renting the flat for a few years. Always get help and support if needed. The flat manager very friendly and polite, good communication and they fix problems in a flat very quickly. Highly recommended....
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“Exceptional!...”

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Mar 04,2020
Minithumbup
Alison
By: 'Enda'
Mar 04,2020
0 people found
this helpful
My experience with Braemore was fantastic, I couldn't recommend their agency highly enough! Wonderful friendly & helpful staff, especially my property manager Alison McInnes, she was amazing. If there was such as thing as a 10 star rating here, they would get it!...
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“Lynne was extremely helpful and pleasant. Ver......”

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Feb 29,2020
Minithumbup
Lynne
By: 'Chara'
Feb 29,2020
0 people found
this helpful
Lynne was extremely helpful and pleasant. Very clear and attentive sorted out everything for us with no waiting and no fuss...
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“Laura Gamble Review...”

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Feb 26,2020
Minithumbup
Laura
By: 'Alex'
Feb 26,2020
0 people found
this helpful
Laura always got back to emails quickly and was informative, helpful and organised in helping me get my name on the tenancy. Thanks Laura....
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“Gill's service was awesome. She communicated ......”

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Jan 29,2020
Minithumbup
Gillian
By: 'Axolile'
Jan 29,2020
0 people found
this helpful
Gill's service was awesome. She communicated effectively through email and was quick to respond to phone calls regarding any concerns. Gill was able to answer all questions and even asked fellow colleagues when questions were outside of her responsibility, making her an incredible problem-solver which ...
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“Perfect letting agency...”

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Jan 19,2020
Minithumbup
Lynne
Helen
By: 'Roslyn'
Jan 19,2020
0 people found
this helpful
Professional, timely and efficient all while being pleasant and lovely. Highly recommend Lynne Moore, Helen McEwan and the Braemore Morningside letting team in finding your next family home....
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“Professional and Efficient...”

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Jan 17,2020
Minithumbup
Lynne
By: 'Yann'
Jan 17,2020
0 people found
this helpful
Lynne Moore was very professional and efficient and responded very quickly to all emails. The whole letting process happened quickly and easily. I would definitely recommend Braemore Sales and Lettings....
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“Wow service,polite and efficient staff. Wonde......”

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Jan 15,2020
Minithumbup
Lynn
Mark
By: 'Isaac'
Jan 15,2020
0 people found
this helpful
Wow service,polite and efficient staff. Wonder and excellent timing. Right from the viewing through the tenancy process has being flawless because of the assistance provided by these staff. My family and I are sincerely grateful!!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents

Awards won by Braemore Sales & Lettings, Edinburgh EH10 4BY



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Braemore Sales & Lettings

Branch - Morningside Edinburgh, Edinburgh, EH10